Virtual Chat Customer Service Jobs (NOW HIRING)

FEDERAL WORK-STUDY OPPORTUNITIES

MALCOLM X COLLEGE 

The Federal Work-Study Program (FWS) is a federally-funded financial aid program that provides subsidized part-time employment for eligible students in order to assist them with postsecondary financial needs. City Colleges of Chicago (CCC) complies with the Department of Education's regulations regarding the FWS program and allows students to benefit from this opportunity. 

PRIMARY OBJECTIVE 

The FWS program encourages students to gain experience in their prospective fields by placing them in areas and departments aligned with their area of study whenever possible. Students are able to use their wages towards educational and living expenses. 

FWS jobs are available in areas such as academic departments, laboratories, libraries, administrative offices, student centers, and several off-campus locations. 

FWS Students Must Meet Eligibility Requirements: 

• Adhere to the City Colleges of Chicago Customer Services Excellence Standards. 
• Must be a part of the Student Financial Aid Program and approved for Federal Work-Study 
• Must successfully pass CCC hiring process (may include criminal background check & drug screening if sensitive responsibilities are in the job description) 
• Applicants must be 16 years or older, have work permit consent, and eligible to work in the United States 
• Must be actively attending one of the City Colleges of Chicago - Malcolm X College must be the home campus. 
• Applicants must be enrolled in a minimum of 6 semester hours pre-credit or credit classes 
• Applicants must be pursuing an approved educational credential, degree, or certificate 
• Applicants must have and maintain a minimum cumulative 2.0 GPA (waived for first semester new students) 
• Applicants must be in "good standing" - no City Colleges of Chicago academic restrictions 
• Applicants must not be current Full or Part-time employees of the City Colleges of Chicago 
• All positions are "employment at-will" 
• High School Diploma required or actively pursuing a GED at the City Colleges of Chicago
• Must attend trainings and workshops as required

Minimum Qualifications: 

• Promotes a positive role model and favorable public image as City Colleges of Chicago representative. 
• General computer skills 
• Attention to detail 
• Excellent verbal and written communication skills or the willingness to grow in this area 
• Ability to maintain confidentiality 
• Good interpersonal skills with a positive attitude and demonstrably self-motivated 
• Have a willingness to learn 
• Be consistent 
• Be able to work independently and as part of a team 

Interested in being a Federal Work-Study Student? See our opportunities below! 

Make your selections when you apply! 

DEPARTMENT ASSISTANT

FWS roles are available in the following departments: 

• ACADEMIC SUPPORT/TUTORING CENTER 
• ADULT EDUCATION DEPARTMENT VIRTUAL CHAT HOST/ZOOM 
  • Virtual chat host/Zoom Assistant, outreach communication to students, projects as assigned.  
  • Students should have access to a computer and a phone to call students.   
• ADVISING 
• BUSINESS AND FINANCE OFFICE 
• COMMUNITY AND CONTINUING EDUCATION 
• DENTAL HYGIENE 
  • Looking for bilingual students who can translate information to Spanish speaking patients. 
  • Clinic sessions are Monday, Wednesday, and Friday from 8:00am-12:00pm and 1:00pm-5:00pm.  
  • Bilingual in medical terminology in both English and Spanish 
• FINANCIAL AID 
• FITNESS CENTER/GYM
• HEALTH INFORMATION TECHNOLOGY 
• HUMAN RESOURCES 
• INSTITUTIONAL EFFECTIVENESS 
• LIBRARY 
• MEDICAL ASSISTING 
• OFFICE OF THE PRESIDENT 
  • Previous customer service experience required 
• OFFICE OF INSTRUCTION 
• RECORDS/REGISTRAR
• SAFETY & SECURITY
• SCHOOL OF NURSING 
• SURGICAL TECHNOLOGY 
• TRANSFER CENTER 
• VIRTUAL HOSPITAL 
• WEST SIDE LEARNING CENTER 
  • Located as the West Side Learning Center 

Essential Duties for all FWS Department Assistants: 

• Assist at reception desk, greeting students, faculty and staff entering office 
• Assist staff in the day-to-day functions of the office
• Provide support on various projects and assignments as needed
• Provide general office support including but not limited to filing, faxing, photocopying, and data entry
• Works with department staff on special assignments that may include filling, completing spreadsheets, making copies, creating flyers, assisting at special events, etc. 
• Assist as a greeter for the department interacting with other students, faculty, and staff and checking in students that have appointments or walk-in for assistance
• Other duties as needed 

LAB ASSISTANTS

FWS Lab Assistant roles in Pharmacy Technology 

Essential Duties for FWS Lab Assistants:

• Set up lab items for specific labs 
• Place inventory items on shelves 
• Organize and label lab items 
• Give tours of labs as needed 
• Replace old medicine bottles with new ones 
• Scan papers into specified folders 
• Other duties as needed 

Additional Minimum Qualifications: 

• No lab experience required. 
• Be able to lift up to 30 lbs. 

DIGITAL MEDIA ASSITANTS 

FWS roles in the PBI Grant/Office of Instruction 

Malcolm X College's Pipeline to Careers in Healthcare seeks a motivated digital media intern with great attention to detail.  The Pipeline Careers in Healthcare works to inspire and support Black males working in healthcare fields.  The team is seeking a digital media intern to help reach our target population online. 

Essential Duties for FWS Digital Media roles: 

• Create content for various social media platforms
• Monitor various social media platforms such as Facebook, Instagram, and Twitter for insightful conversations
• Analyze analytics to gauge the success of campaigns
• Understand the overall concept of the Pipeline to Careers in Healthcare program, including what we do, who we serve, project goals, and how we support the college
• Provide suggestions for improving the experience for our target population on social platforms and internal processes
• Learn and become proficient in internal software systems
• Assist with preparing digital media campaign performance reports
• Other duties as needed

FITNESS CENTER ASSISTANTS 

FWS roles in the Athletics Department 

Essential Duties for FWS Fitness Center Assistants: 

• Assist at the reception desk, greeting students, faculty, and staff entering office 
• Assists staff in the day-to-day functions of the office
• Provides support on various projects and assignments as needed
• Provides general office support including but not limited to filing, faxing, photocopying, and data entry
• Check members/guest in through mind/body app 
• Schedule personal training and other service appointments for PFT trainers 
• Equipment maintenance 
• Oversight of sports lab rules are being upheld by members and guest 
• Give equipment orientations to new members/guests (operation/safety)
• Other duties as needed

TRANSFER CENTER ASSISTANTS

FWS Roles in the Transfer Center

• Under the direction of the assigned supervisor, the Transfer Ambassador acts as the CCC student representative to prospective students, current students, faculty, staff, and the public.
• Provides transfer mentorship for up to 25 currently enrolled students.
• Helps guide current students towards CCC resources (College Advisor, Transfer Center, DAC, Tutoring, Wellness, etc.).
• Answers questions that students may have about student life at one of the City Colleges of Chicago.
• Provides information about university partnerships and how to enroll.
• Encourages student participation in CCC transfer and university partner events.
• Participates in and supports the execution of on-campus transfer activities.
• Copies materials used for transfer fairs, workshops and conferences.
• Sets a positive/supportive introduction to the transfer student experience for new and returning students.
• Other duties as needed

Additional Minimum Qualifications

• Commits to supporting students towards academic and transfer success.
• Major and Top 10 colleges/universities have been declared/decided.
• Promotes a positive role model for transfer students.
• Must complete the Transfer Leadership Series or equivalent transfer training.
• Prior mentorship/tutoring experience is helpful, but not required.

City Colleges of Chicago is an Equal Opportunity Employer.