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Virtual Bank Jobs in Indiana (NOW HIRING)

Centier Bank

Universal Banker

Indianapolis, IN · On-site

$19/hr

They are accountable for educating clients, retaining, and deepening existing bank client ... Represent Centier professionally with virtual and/or outside community involvement, external ...

Centier Bank

Universal Banker

Merrillville, IN · On-site

$19/hr

They are accountable for educating clients, retaining, and deepening existing bank client ... Represent Centier professionally with virtual and/or outside community involvement, external ...

Centier Bank

Universal Banker

West Lafayette, IN · On-site

$19/hr

They are accountable for educating clients, retaining, and deepening existing bank client ... Represent Centier professionally with virtual and/or outside community involvement, external ...

Centier Bank

Universal Banker

Highland, IN · On-site

$19/hr

They are accountable for educating clients, retaining, and deepening existing bank client ... Represent Centier professionally with virtual and/or outside community involvement, external ...

Centier Bank

Universal Banker

Portage, IN · On-site

$19/hr

They are accountable for educating clients, retaining, and deepening existing bank client ... Represent Centier professionally with virtual and/or outside community involvement, external ...

Centier Bank

Universal Banker

Crown Point, IN · On-site

$19/hr

They are accountable for educating clients, retaining, and deepening existing bank client ... Represent Centier professionally with virtual and/or outside community involvement, external ...

Centier Bank

Universal Banker

Whiting, IN · On-site

$19/hr

They are accountable for educating clients, retaining, and deepening existing bank client ... Represent Centier professionally with virtual and/or outside community involvement, external ...

Centier Bank

Universal Banker

Chesterton, IN · On-site

$19/hr

They are accountable for educating clients, retaining, and deepening existing bank client ... Represent Centier professionally with virtual and/or outside community involvement, external ...

Centier Bank

Traveling Universal Banker

Fishers, IN · On-site

$19/hr

They are accountable for educating clients, retaining, and deepening existing bank client ... Represent Centier professionally with virtual and/or outside community involvement, external ...

Centier Bank

Senior Universal Banker

Crown Point, IN · On-site

$22.65/hr

They are accountable for educating clients, retaining, and deepening existing bank client ... Represent Centier professionally with virtual and/or outside community involvement, external ...

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Virtual Bank information

What is a virtual bank?

A Virtual Bank job involves working for a digital-only financial institution that operates without physical branches. Employees typically handle customer service, account management, fraud prevention, and financial advising through online platforms, phone calls, or chat support. Roles can vary from customer support representatives to compliance officers and software developers. These positions often require strong communication skills, financial knowledge, and proficiency with digital banking tools. Many Virtual Bank jobs offer remote work opportunities, making them accessible to candidates in various locations.

What are the typical daily responsibilities for employees working at a virtual bank?

At a Virtual Bank, daily responsibilities often include assisting customers via digital channels, processing online transactions, managing account inquiries, and addressing technical or financial questions. Employees may also monitor for fraudulent activity, ensure regulatory compliance, and help implement new digital banking features. Collaboration often occurs virtually with team members from IT, compliance, and customer service to maintain smooth operations. Adapting quickly to new technologies and maintaining a high level of digital security awareness are also regular parts of the role. This dynamic work environment offers opportunities to learn cutting-edge banking tools and interact with clients in innovative ways.

What are the key skills and qualifications needed to thrive in the virtual bank position, and why are they important?

To thrive in a Virtual Bank, professionals need a robust understanding of financial services, digital banking operations, and customer relationship management, often supported by degrees in finance, business, or related fields. Familiarity with online banking platforms, cybersecurity protocols, and digital transaction systems is typically required, and certifications like Certified Digital Banker (CDB) can be advantageous. Excellent communication, problem-solving, and adaptability to fast-evolving technology are valuable soft skills in this environment. These competencies enable employees to deliver secure, efficient, and customer-focused banking services in an online setting.

What does a virtual bank do?

A virtual bank is a financial institution that operates entirely online without physical branches. It provides banking services such as account management, deposits, withdrawals, loans, and payments through digital platforms, often using secure apps and websites. Virtual bank employees may handle customer support, fraud prevention, and digital transactions, requiring skills in financial technology and cybersecurity.

What are the most commonly searched types of Bank jobs in Indiana?

The most popular types of Bank jobs in Indiana are:

What are popular job titles related to Virtual Bank jobs in Indiana?

For Virtual Bank jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Virtual Bank jobs in Indiana look for?

The top searched job categories for Virtual Bank jobs in Indiana are:

What cities in Indiana are hiring for Virtual Bank jobs?

Cities in Indiana with the most Virtual Bank job openings:

Infographic showing various Virtual Bank job openings in Indiana as of September 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 45% Physical, 1% Hybrid, and 54% Remote job distribution.

Float Concierge Banker

Newburgh, IN • On-site

Heritage Federal Credit Union
See more jobs at Heritage Federal Credit Unionexternal

$17.80/hr

Full-time

Re-posted 11 days ago

Job description

Job Type
Full-time
Description
Heritage Federal Credit Union, recognized by American Banker as one of the Best Credit Unions to Work For, is seeking a member-focused professional to join our team as a Float Concierge Banker!
This position offers variety by supporting both our branch network and Virtual Banking Center. The ideal candidate enjoys working in different environments, interacting with members through multiple service channels, and adapting to changing business needs while delivering a high-quality experience every day.
Starting Pay: $17.80 per hour
Employment Type: Full-Time
What You'll Do
As a Float Concierge Banker, you will serve members in person and remotely while providing coverage across designated branch locations and virtual service channels.
Key responsibilities include:
  • Deliver professional member service through face-to-face interactions, video banking, telephone, and digital chat platforms.
  • Assist members with everyday account maintenance and service requests.
  • Open memberships and help members understand available products and services.
  • Process transactions and service requests, including stop payments, check orders, account updates, and wire transfers.
  • Support operations in multiple branch locations based on staffing and business demands.
  • Utilize Interactive Teller Machine (ITM) technology to provide efficient member assistance.
  • Identify opportunities to connect members with additional financial solutions and refer them to specialized banking staff when appropriate.
  • Stay current on credit union products, procedures, compliance requirements, and service standards.
  • Contribute to a positive member experience.

What We're Looking For
Qualifications:
  • High school diploma or GED equivalent.
  • At least one year of experience in customer service, financial services, retail sales, or another member-facing environment.
  • Ability to quickly adapt to different work locations and changing priorities.
  • Strong communication, interpersonal and problem-solving skills.
  • Self-directed work style with the ability to work independently.
  • Previous call center, digital banking, or virtual customer service experience is a plus.
  • Ability to work at various branch locations as assigned.
  • Availability on Fridays between 8:00 a.m. and 6:30 p.m and rotating Saturday availability from 8:30 a.m. to 12:30 p.m. are required.

About Heritage Federal Credit Union
Heritage Federal Credit Union is a full-service financial institution with over $1 billion in assets and serves more than 65,000+ members in Gibson, Posey, Warrick, Vanderburgh, Daviess, Knox, Spencer, Pike, Perry, Crawford, Clark, Floyd, or Harrison Counties in Indiana; or Henderson, Daviess, Hopkins, Hancock, Ohio, McLean, Webster, Union, or Crittenden Counties in Kentucky; or Lawrence, Wabash, White, Gallatin or Hardin Counties in Illinois. As a nonprofit, credit unions provide low-cost financial services to their members and are mission driven. Founded in 1965, Heritage Federal is committed to improving daily lives of those we live and work with, providing members the best financial products and services, and giving back to the local communities through donations, sponsorships, and volunteerism. More information regarding Heritage Federal Credit Union can be located at heritagefederal.org.
EOE
Salary Description
Starting Pay: $17.80/hour

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