Float Concierge Banker
$17.80/hr
Work across multiple branch locations and the Virtual Banking Center to support operational needs * Assist members via video, phone, chat, and in person * Process routine member requests such as ...
Float Concierge Banker
$17.80/hr
Work across multiple branch locations and the Virtual Banking Center to support operational needs * Assist members via video, phone, chat, and in person * Process routine member requests such as ...
Float Concierge Banker
Newburgh, IN · On-site
$17.80/hr
Work across multiple branch locations and the Virtual Banking Center to support operational needs * Assist members via video, phone, chat, and in person * Process routine member requests such as ...
Float Concierge Banker
Newburgh, IN · On-site
$17.80/hr
Work across multiple branch locations and the Virtual Banking Center to support operational needs * Assist members via video, phone, chat, and in person * Process routine member requests such as ...
Float Concierge Banker
Newburgh, IN · On-site +1
$17.80/hr
Work across multiple branch locations and the Virtual Banking Center to support operational needs * Assist members via video, phone, chat, and in person * Process routine member requests such as ...
Float Concierge Banker
Newburgh, IN · On-site +1
$17.80/hr
Work across multiple branch locations and the Virtual Banking Center to support operational needs * Assist members via video, phone, chat, and in person * Process routine member requests such as ...
Head of Small Business Banking
Goshen, IN · On-site
Additionally, partner with Virtual Branching to influence and guide standards and practices for ... banking in our local communities, regularly engaging with Main Street businesses, chambers of ...
Head of Small Business Banking
Goshen, IN · On-site
Additionally, partner with Virtual Branching to influence and guide standards and practices for ... banking in our local communities, regularly engaging with Main Street businesses, chambers of ...
Additionally, partner with Virtual Branching to influence and guide standards and practices for ... banking in our local communities, regularly engaging with Main Street businesses, chambers of ...
Additionally, partner with Virtual Branching to influence and guide standards and practices for ... banking in our local communities, regularly engaging with Main Street businesses, chambers of ...
Virtual Member Services Representative
South Bend, IN · On-site
$19/hr
Virtual Member Service Representative The Virtual Member Service Representative is responsible for ... Educate members on the use of ITM features, online banking, and other digital platforms.
Virtual Member Services Representative
South Bend, IN · On-site
$19/hr
Virtual Member Service Representative The Virtual Member Service Representative is responsible for ... Educate members on the use of ITM features, online banking, and other digital platforms.
Digital Relationship Banker
Merrillville, IN · On-site
$22.36 - $26.25/hr
Conduct consultative virtual financial conversations to uncover customer needs, align solutions with financial goals, and deepen primary banking relationships. * Champion digital adoption by ...
Digital Relationship Banker
Merrillville, IN · On-site
$22.36 - $26.25/hr
Conduct consultative virtual financial conversations to uncover customer needs, align solutions with financial goals, and deepen primary banking relationships. * Champion digital adoption by ...
Position Summary : The Virtual Member Service Representative is responsible for building ... Educate members on the use of ITM features, online banking, and other digital platforms.
Position Summary : The Virtual Member Service Representative is responsible for building ... Educate members on the use of ITM features, online banking, and other digital platforms.
Virtual Member Services Representative
South Bend, IN · On-site
$19/hr
Position Summary : The Virtual Member Service Representative is responsible for building ... Educate members on the use of ITM features, online banking, and other digital platforms.
Virtual Member Services Representative
South Bend, IN · On-site
$19/hr
Position Summary : The Virtual Member Service Representative is responsible for building ... Educate members on the use of ITM features, online banking, and other digital platforms.
Position Summary : The Virtual Member Service Representative is responsible for building ... Educate members on the use of ITM features, online banking, and other digital platforms.
Position Summary : The Virtual Member Service Representative is responsible for building ... Educate members on the use of ITM features, online banking, and other digital platforms.
Position Summary : The Virtual Member Service Representative is responsible for building ... Educate members on the use of ITM features, online banking, and other digital platforms.
Position Summary : The Virtual Member Service Representative is responsible for building ... Educate members on the use of ITM features, online banking, and other digital platforms.
Universal Banker
Crown Point, IN · On-site
$19/hr
Represent Centier professionally with virtual and/or outside community involvement, external ... Banking experience is a plus, but not required. * Minimum of six months customer service/cash ...
Universal Banker
Crown Point, IN · On-site
$19/hr
Represent Centier professionally with virtual and/or outside community involvement, external ... Banking experience is a plus, but not required. * Minimum of six months customer service/cash ...
Universal Banker
Brownsburg, IN · On-site
$19/hr
Represent Centier professionally with virtual and/or outside community involvement, external ... Banking experience is a plus, but not required. * Minimum of six months customer service/cash ...
Universal Banker
Brownsburg, IN · On-site
$19/hr
Represent Centier professionally with virtual and/or outside community involvement, external ... Banking experience is a plus, but not required. * Minimum of six months customer service/cash ...
Universal Banker
Merrillville, IN · On-site
$19/hr
Represent Centier professionally with virtual and/or outside community involvement, external ... Banking experience is a plus, but not required. * Minimum of six months customer service/cash ...
Universal Banker
Merrillville, IN · On-site
$19/hr
Represent Centier professionally with virtual and/or outside community involvement, external ... Banking experience is a plus, but not required. * Minimum of six months customer service/cash ...
Universal Banker
Griffith, IN · On-site
$19/hr
Represent Centier professionally with virtual and/or outside community involvement, external ... Banking experience is a plus, but not required. * Minimum of six months customer service/cash ...
Universal Banker
Griffith, IN · On-site
$19/hr
Represent Centier professionally with virtual and/or outside community involvement, external ... Banking experience is a plus, but not required. * Minimum of six months customer service/cash ...
Universal Banker
Saint John, IN · On-site
$19/hr
Represent Centier professionally with virtual and/or outside community involvement, external ... Banking experience is a plus, but not required. * Minimum of six months customer service/cash ...
Universal Banker
Saint John, IN · On-site
$19/hr
Represent Centier professionally with virtual and/or outside community involvement, external ... Banking experience is a plus, but not required. * Minimum of six months customer service/cash ...
Universal Banker
Hobart, IN · On-site
$19/hr
Represent Centier professionally with virtual and/or outside community involvement, external ... Banking experience is a plus, but not required. * Minimum of six months customer service/cash ...
Universal Banker
Hobart, IN · On-site
$19/hr
Represent Centier professionally with virtual and/or outside community involvement, external ... Banking experience is a plus, but not required. * Minimum of six months customer service/cash ...
Universal Banker
Crown Point, IN · On-site
$19/hr
Represent Centier professionally with virtual and/or outside community involvement, external ... Investment Services, Mortgage, and Business Banking sales professionals. * Assist management with ...
Universal Banker
Crown Point, IN · On-site
$19/hr
Represent Centier professionally with virtual and/or outside community involvement, external ... Investment Services, Mortgage, and Business Banking sales professionals. * Assist management with ...
Fintech Customer Support Representative
South Bend, IN · Remote
$16.75 - $21.25/hr
Receive inbound calls from bank partners, merchants, and card holders, answering questions and ... virtual channels (email, chat, video calls). No degree necessary - This is a great work-from-home ...
Fintech Customer Support Representative
South Bend, IN · Remote
$16.75 - $21.25/hr
Receive inbound calls from bank partners, merchants, and card holders, answering questions and ... virtual channels (email, chat, video calls). No degree necessary - This is a great work-from-home ...
Universal Banker
Valparaiso, IN · On-site
$19/hr
Represent Centier professionally with virtual and/or outside community involvement, external ... Banking experience is a plus, but not required. * Minimum of six months customer service/cash ...
Universal Banker
Valparaiso, IN · On-site
$19/hr
Represent Centier professionally with virtual and/or outside community involvement, external ... Banking experience is a plus, but not required. * Minimum of six months customer service/cash ...
Virtual Banking information
See Indiana salary details
$10.98 - $12.91
1% of jobs
$12.91 - $14.85
1% of jobs
$14.85 - $16.78
4% of jobs
$16.78 - $18.72
9% of jobs
$19.63 is the 25th percentile. Wages below this are outliers.
$18.72 - $20.65
21% of jobs
The median wage is $22.33 / hr.
$20.65 - $22.58
16% of jobs
$22.58 - $24.52
18% of jobs
$25.48 is the 75th percentile. Wages above this are outliers.
$24.52 - $26.45
10% of jobs
$26.45 - $28.38
10% of jobs
$28.38 - $30.32
6% of jobs
$30.32 - $32.25
4% of jobs
$10
$23
$32
How much do virtual banking jobs pay per hour?
As of May 30, 2026, the average hourly pay for virtual banking in Indiana is $23.22, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $26.06 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Virtual Banking Specialist, and why are they important?
To thrive as a Virtual Banking Specialist, you need a solid understanding of banking products, financial regulations, and customer service, often supported by a finance-related degree or relevant experience. Familiarity with digital banking platforms, CRM software, and secure communication tools is typically required. Strong soft skills like active listening, problem-solving, and clear remote communication help build client trust and resolve issues efficiently. These skills ensure effective online service delivery, compliance, and customer satisfaction in a technology-driven financial environment.
How does a Virtual Banking professional typically collaborate with clients and internal teams to deliver seamless digital banking services?
As a Virtual Banking professional, you will regularly interact with clients through digital channels such as chat, email, and video calls to address their banking needs, resolve issues, and help them navigate online services. Collaboration with internal teams—including IT, compliance, and product management—is essential to ensure that customer concerns are addressed efficiently and that digital banking platforms are secure and user-friendly. You’ll play a key role in gathering feedback from clients and relaying it to the appropriate teams to drive improvements. This role requires adaptability, strong communication skills, and a customer-centric mindset to succeed in a fast-evolving digital environment.
What is virtual banking?
Virtual banking refers to financial services provided primarily or exclusively online, without the need for customers to visit physical bank branches. Virtual banks offer a range of services, such as opening accounts, transferring funds, paying bills, and applying for loans, all through digital platforms like mobile apps and websites. This model often provides greater convenience and sometimes lower fees compared to traditional banking, as overhead costs are reduced. Security and customer support are typically managed through secure online channels and call centers.
What is the difference between Virtual Banking vs Customer Service Representative?
| Aspect | Virtual Banking | Customer Service Representative |
|---|---|---|
| Credentials | Banking certifications, financial knowledge | Customer service skills, sometimes banking knowledge |
| Work Environment | Remote, online platforms | Call centers, in-person or remote |
| Industry Usage | Banking, financial services | Banking, retail, service industries |
| Primary Focus | Managing online banking services, financial transactions | Assisting customers with inquiries, resolving issues |
Virtual Banking professionals focus on managing online banking platforms and financial transactions, often requiring banking certifications. Customer Service Representatives handle customer inquiries and support, sometimes within banking but also in other industries. While both roles involve customer interaction, Virtual Banking emphasizes financial expertise and remote digital services, whereas Customer Service Representatives may work in various settings assisting with general customer needs.
What are the most commonly searched types of Banking jobs in Indiana? The most popular types of Banking jobs in Indiana are:
What are popular job titles related to Virtual Banking jobs in Indiana? For Virtual Banking jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Virtual Banking jobs in Indiana look for? The top searched job categories for Virtual Banking jobs in Indiana are:
What cities in Indiana are hiring for Virtual Banking jobs? Cities in Indiana with the most Virtual Banking job openings:
$17.80/hr
Other
Posted 22 days ago
Job description
Description
Heritage Federal Credit Union is seeking a Float Concierge Banker to support members across multiple branch locations and our Virtual Banking Center (VBC). This role provides service to members through video, phone, chat, and in-person interactions while ensuring consistent service coverage where needed.
This position requires flexibility in schedule and location, including travel between branches and virtual support as business needs require. Additional stipend pay will apply.
Starting Hourly Rate: $17.80 per hour
Employment Type: Full-time
- Weekday schedule varies by location and business needs
- Availability required on Fridays from 8:00 a.m. - 6:30 p.m.
- Rotating Saturdays from 8:30 a.m. - 12:30 p.m.
- Work across multiple branch locations and the Virtual Banking Center to support operational needs
- Assist members via video, phone, chat, and in person
- Process routine member requests such as address, phone, and email updates; wire transfers; stop payments; and check orders
- Open new membership accounts
- Answer questions related to credit union products and services
- Maintain working knowledge of Interactive Teller Machine (ITM) functionality
- Provide referrals to Senior and Relationship Bankers when appropriate
- Maintain up-to-date knowledge of credit union products, services, and procedures
- Fill in at assigned locations as needed
- Ability to travel between multiple locations (100% travel availability required)
- High school diploma or GED
- Minimum 1 year of experience in finance, sales, or a customer-facing role
- Customer service experience required
- Call center or virtual service experience preferred
- Self-motivated and adaptable to changing work environments
About Heritage Federal Credit Union
Heritage Federal Credit Union is a full-service financial institution with over $1 billion in assets and serves more than 65,000+ members in Gibson, Posey, Warrick, Vanderburgh, Daviess, Knox, Spencer, Pike, Perry, Crawford, Clark, Floyd, or Harrison Counties in Indiana; or Henderson, Daviess, Hopkins, Hancock, Ohio, McLean, Webster, Union, or Crittenden Counties in Kentucky; or Lawrence, Wabash, White, Gallatin or Hardin Counties in Illinois. As a nonprofit, credit unions provide low-cost financial services to their members and are mission driven. Founded in 1965, Heritage Federal is committed to improving daily lives of those we live and work with, providing members the best financial products and services, and giving back to the local communities through donations, sponsorships, and volunteerism. More information regarding Heritage Federal Credit Union can be located at heritagefederal.org.
EOE