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Virtual Banking Jobs (NOW HIRING)

Horicon Bank

Virtual Banking Specialist (On-site)

Horicon Bank is actively seeking a productive full-time Virtual Banking Specialist . Are you passionate about providing financial services to our community? Do you want to work for a successful ...

Starion Bank

Virtual Banking Call Center Representative

$15.75 - $20.50/hr

Virtual Banking Call Center Representative Are you customer focused, disciplined, ethical, and action oriented? Do you encourage and inspire others to do their best? Do you enjoy working in a fast ...

The Reserves Network Inc

Virtual Banker

Houston, TX · On-site

$21/hr

Virtual Banker | Pay Rate $21.00 | Schedule / Shift TBD / Full-Time What Matters Most · ... retail banking functions, including teller services, member service, loan origination, and ...

The Reserves Network

Virtual Banker

Houston, TX

$21/hr

Virtual Banker | Pay Rate $21.00 | Schedule / Shift TBD / Full-Time What Matters Most · ... retail banking functions, including teller services, member service, loan origination, and ...

Peoples Bank

Virtual Banker

Lexington, KY · On-site

$17.75 - $21.50/hr

The Virtual Banker is responsible for providing comprehensive relationship and portfolio management ... or commercial banking or lending. * Demonstrated experience with loan renewals, portfolio ...

Peoples Bank

Virtual Banker

Lexington, KY · On-site

$16.75 - $20.50/hr

The Virtual Banker is responsible for providing comprehensive relationship and portfolio management ... or commercial banking or lending. * Demonstrated experience with loan renewals, portfolio ...

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How much do virtual banking jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for virtual banking in the United States is $24.40, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $27.40 per hour, depending on experience, location, and employer.

What is virtual banking?

Virtual banking refers to financial services provided primarily or exclusively online, without the need for customers to visit physical bank branches. Virtual banks offer a range of services, such as opening accounts, transferring funds, paying bills, and applying for loans, all through digital platforms like mobile apps and websites. This model often provides greater convenience and sometimes lower fees compared to traditional banking, as overhead costs are reduced. Security and customer support are typically managed through secure online channels and call centers.

What are the key skills and qualifications needed to thrive as a virtual banking specialist?

To thrive as a Virtual Banking Specialist, you need a solid understanding of banking products, financial regulations, and customer service, often supported by a finance-related degree or relevant experience. Familiarity with digital banking platforms, CRM software, and secure communication tools is typically required. Strong soft skills like active listening, problem-solving, and clear remote communication help build client trust and resolve issues efficiently. These skills ensure effective online service delivery, compliance, and customer satisfaction in a technology-driven financial environment.

How does a virtual banking professional typically collaborate with clients and internal teams?

As a Virtual Banking professional, you will regularly interact with clients through digital channels such as chat, email, and video calls to address their banking needs, resolve issues, and help them navigate online services. Collaboration with internal teams—including IT, compliance, and product management—is essential to ensure that customer concerns are addressed efficiently and that digital banking platforms are secure and user-friendly. You’ll play a key role in gathering feedback from clients and relaying it to the appropriate teams to drive improvements. This role requires adaptability, strong communication skills, and a customer-centric mindset to succeed in a fast-evolving digital environment.

What is the difference between Virtual Banking vs Customer Service Representative?

AspectVirtual BankingCustomer Service Representative
CredentialsBanking certifications, financial knowledgeCustomer service skills, sometimes banking knowledge
Work EnvironmentRemote, online platformsCall centers, in-person or remote
Industry UsageBanking, financial servicesBanking, retail, service industries
Primary FocusManaging online banking services, financial transactionsAssisting customers with inquiries, resolving issues

Virtual Banking professionals focus on managing online banking platforms and financial transactions, often requiring banking certifications. Customer Service Representatives handle customer inquiries and support, sometimes within banking but also in other industries. While both roles involve customer interaction, Virtual Banking emphasizes financial expertise and remote digital services, whereas Customer Service Representatives may work in various settings assisting with general customer needs.

Can you work remotely for a virtual banking job?

Virtual banking jobs often offer remote work options, allowing employees to perform tasks such as customer service, account management, and financial advising from home. These roles typically require strong communication skills, familiarity with banking software, and sometimes specific certifications, with many companies providing the necessary tools for remote access.

Do virtual banking work from home?

Virtual banking jobs often allow employees to work from home, especially roles in customer service, account management, or technical support. These positions typically require a reliable internet connection, relevant skills, and sometimes specific certifications, with many companies offering remote work options as part of their employment structure.

How does virtual banking work?

Virtual banking involves managing financial transactions and accounts through online platforms or mobile apps without visiting a physical branch. Virtual banking professionals typically use digital tools, customer service skills, and security protocols to assist clients and process transactions remotely.
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Popular job titles for Virtual Banking:

Virtual Banking jobs near you
Infographic showing various Virtual Banking job openings in the United States as of September 2026, with employment types broken down into 87% Full Time, 10% Part Time, and 3% Contract. Highlights an 45% Physical, 2% Hybrid, and 53% Remote job distribution, with an average salary of $50,749 per year, or $24.4 per hour.

Virtual Banking Specialist (On-site)

Horicon Bank

Remote

Other

Posted 4 days ago

Job description

**This position is based onsite at our Horicon West location. After training is complete, there may be an opportunity for a hybrid schedule that combines in-office and remote work, depending on business needs.**
Horicon Bank is actively seeking a productive full-time Virtual Banking Specialist. Are you passionate about providing financial services to our community? Do you want to work for a successful company that is continuously growing? If yes, please continue reading!
This Virtual Banking Specialist position earns a competitive wage dependent on experience. We provide great benefits and perks, including a full benefits package and an Employee Stock Ownership Plan (ESOP). If this sounds like the right banking opportunity for you, apply today!
ABOUT HORICON BANK
For more than 120 years, we have built a foundation of beneficial relationships with our customers throughout nineteen locations in Wisconsin. We are committed to providing quality customer service as we support the sound and productive growth of local businesses and strive to meet the financial needs of our customers in our bank market areas. In the same way animals and plants thrive together in the internationally famous Horicon Marsh - we are linked to the growth and prosperity of the families and businesses in our communities.
Our company has been named a Top Workplace by the Milwaukee Journal Sentinel for 11 consecutive years in a row. We are a family-oriented team with an excellent culture. Our company encourages employees to maintain a work-life balance and to give back to the community with paid volunteer time.
A DAY IN THE LIFE OF A VIRTUAL BANKING SPECIALIST
As a valued member of our Virtual Banking team, you'll be at the forefront of customer experience excellence! First and foremost- assisting customers with transactions through My Virtual Teller (ITMs) across the bank network. Picture this: one moment you're helping a customer in Markesan, and the next, you're connecting with someone in Wauwatosa. With our growing fleet of ITMs, the sky's the limit!
But it's not just about processing transactions; it's about building meaningful connections. Like traditional branch associates, our Virtual Banking Specialists (VBS) excel in forging strong relationships with our customers. Whether it's guiding first-time ITM users or providing expert financial advice, our team does it all with a smile - and the best part? We can do it from nearly anywhere!
When we're not busy engaging customers through ITMs, we're connecting in other ways- specifically, our Chat services - offering support through traditional chat, audio, and video channels, and though our online account opening platform. As the heart of our "Virtual" branch, we handle all accounts opened online. Whether you're stationed at one of our HB locations or working remotely, the flexibility of our Virtual Branch empowers you to thrive wherever you are.
VIRTUAL BANKING SPECIALIST QUALIFICATIONS
  • High School Diploma
  • Previous banking experience desired and/or understanding of bank products and services, including the rules, regulations, policies and procedures.
  • Computer literacy with Office Suite, MS Word, MS Excel and other software product.
  • Exceptional customer service skills.

Are you a strong communicator? Do you have excellent organization and time management skills? Can you efficiently prioritize multiple tasks? Is attention to detail your strong suit? Are you calm under pressure? If yes, we want you on our banking team!
VIRTUAL BANKING SPECIALIST WORK SCHEDULE
Your schedule as a full-time Virtual Banking Specialist is typically Monday through Friday from 7 AM to 6 PM and rotating Saturdays from 7AM to 2PM, with an average of 40 hours per week. Shifts rotate from opening to mid-shift to closing each week.
ARE YOU READY TO JOIN OUR BANKING TEAM?
If you feel you'll be perfect as our full-time Virtual Banking Specialist, apply now using our initial 3-minute, mobile-friendly application.
Location: 53032

Apply