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Virtual Banking Jobs (NOW HIRING)

Starion Bank

Virtual Banking Call Center Representative

$15.75 - $20.50/hr

Virtual Banking Call Center Representative Are you customer focused, disciplined, ethical, and action oriented? Do you encourage and inspire others to do their best? Do you enjoy working in a fast ...

Contemporary Staffing Inc

Banking CSR

Blue Bell, PA · On-site

$18.50/hr

Contemporary Staffing Solutions is seeking a Call Center Representative to join our client to support customer interactions and strengthen service delivery for their virtual banking operations. In ...

JP Morgan Chase

Virtual Banker III - Plano, TX

Plano, TX · On-site

$17.25 - $22.75/hr

As a Virtual Banking Assistant III in Consumer Banking, you will contribute significantly to the success of the Virtual Branch helping clients by providing strong customer service, offering advice ...

JPMorgan Chase & Co

Virtual Banker III - Plano, TX

Plano, TX · On-site

$17.25 - $22.75/hr

As a Virtual Banking Assistant III in Consumer Banking, you will contribute significantly to the success of the Virtual Branch helping clients by providing strong customer service, offering advice ...

Minnwest Bank

Virtual Banker

Eagan, MN · On-site

$19.60 - $22.05/hr

The Virtual Banker is responsible for providing all Minnwest Bank customers with a professional and ... Associate degree or above * 2+ years customer service experience * 2+ years retail banking ...

Minnwest Bank

Virtual Banker

Saint Paul, MN · On-site

$19.60 - $22.05/hr

The Virtual Banker is responsible for providing all Minnwest Bank customers with a professional and ... Associate degree or above * 2+ years customer service experience * 2+ years retail banking ...

The Reserves Network

Virtual Banker

Houston, TX

$21/hr

Virtual Banker | Pay Rate $21.00 | Schedule / Shift TBD / Full-Time What Matters Most · ... retail banking functions, including teller services, member service, loan origination, and ...

Peoples Bank

Virtual Banker

Lexington, KY · On-site

$17.75 - $21.50/hr

The Virtual Banker is responsible for providing comprehensive relationship and portfolio management ... or commercial banking or lending. * Demonstrated experience with loan renewals, portfolio ...

Peoples Bank

Virtual Banker

Lexington, KY · On-site

$16.75 - $20.50/hr

The Virtual Banker is responsible for providing comprehensive relationship and portfolio management ... or commercial banking or lending. * Demonstrated experience with loan renewals, portfolio ...

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Virtual Banking information

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How much do virtual banking jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for virtual banking in the United States is $24.40, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $27.40 per hour, depending on experience, location, and employer.

What is virtual banking?

Virtual banking refers to financial services provided primarily or exclusively online, without the need for customers to visit physical bank branches. Virtual banks offer a range of services, such as opening accounts, transferring funds, paying bills, and applying for loans, all through digital platforms like mobile apps and websites. This model often provides greater convenience and sometimes lower fees compared to traditional banking, as overhead costs are reduced. Security and customer support are typically managed through secure online channels and call centers.

What are the key skills and qualifications needed to thrive as a virtual banking specialist?

To thrive as a Virtual Banking Specialist, you need a solid understanding of banking products, financial regulations, and customer service, often supported by a finance-related degree or relevant experience. Familiarity with digital banking platforms, CRM software, and secure communication tools is typically required. Strong soft skills like active listening, problem-solving, and clear remote communication help build client trust and resolve issues efficiently. These skills ensure effective online service delivery, compliance, and customer satisfaction in a technology-driven financial environment.

How does a virtual banking professional typically collaborate with clients and internal teams?

As a Virtual Banking professional, you will regularly interact with clients through digital channels such as chat, email, and video calls to address their banking needs, resolve issues, and help them navigate online services. Collaboration with internal teams—including IT, compliance, and product management—is essential to ensure that customer concerns are addressed efficiently and that digital banking platforms are secure and user-friendly. You’ll play a key role in gathering feedback from clients and relaying it to the appropriate teams to drive improvements. This role requires adaptability, strong communication skills, and a customer-centric mindset to succeed in a fast-evolving digital environment.

What is the difference between Virtual Banking vs Customer Service Representative?

AspectVirtual BankingCustomer Service Representative
CredentialsBanking certifications, financial knowledgeCustomer service skills, sometimes banking knowledge
Work EnvironmentRemote, online platformsCall centers, in-person or remote
Industry UsageBanking, financial servicesBanking, retail, service industries
Primary FocusManaging online banking services, financial transactionsAssisting customers with inquiries, resolving issues

Virtual Banking professionals focus on managing online banking platforms and financial transactions, often requiring banking certifications. Customer Service Representatives handle customer inquiries and support, sometimes within banking but also in other industries. While both roles involve customer interaction, Virtual Banking emphasizes financial expertise and remote digital services, whereas Customer Service Representatives may work in various settings assisting with general customer needs.

Can you work remotely for a virtual banking job?

Virtual banking jobs often offer remote work options, allowing employees to perform tasks such as customer service, account management, and financial advising from home. These roles typically require strong communication skills, familiarity with banking software, and sometimes specific certifications, with many companies providing the necessary tools for remote access.

Do virtual banking work from home?

Virtual banking jobs often allow employees to work from home, especially roles in customer service, account management, or technical support. These positions typically require a reliable internet connection, relevant skills, and sometimes specific certifications, with many companies offering remote work options as part of their employment structure.

How does virtual banking work?

Virtual banking involves managing financial transactions and accounts through online platforms or mobile apps without visiting a physical branch. Virtual banking professionals typically use digital tools, customer service skills, and security protocols to assist clients and process transactions remotely.
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What are the most commonly searched types of Banking jobs?

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The top searched job categories for Virtual Banking jobs are:

Virtual Banking jobs near you
Infographic showing various Virtual Banking job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 9% Part Time, and 3% Contract. Highlights an 38% Physical, 2% Hybrid, and 60% Remote job distribution, with an average salary of $50,749 per year, or $24.4 per hour.

Virtual Banking Call Center Representative

Starion Bank

Mandan, ND • On-site

$14.50 - $18.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Virtual Banking Call Center Representative

Are you customer focused, disciplined, ethical, and action oriented? Do you encourage and inspire others to do their best? Do you enjoy working in a fast-pace, tech driven environment? If so, you would be an excellent fit at Starion!


Starion is seeking a Virtual Banking Representative in Mandan.

Must be available to work in our Mandan location. Hours for this position could vary daily between 7 AM and 6 PM Monday – Friday and will be included in a Saturday rotation.
Title and salary dependent on experience.

At Starion Bank, we’re looking for talented people who will put our customers at the center of everything we do. Join our diverse team where you’ll feel valued and inspired to contribute your unique skills and experience.


The Virtual Banking Representative will

  • Process and manage online accounts and consumer loans
  • Deliver advanced digital and online offerings (online, mobile, social, phone, email chat at more)
  • Enhance the customer experience while providing solutions to customers
  • Provide customers with convenient ways to manage their accounts and provide solutions that meet their financial needs
  • Serve all Starion Bank locations throughout North Dakota and Wisconsin


Virtual Banking Representatives are responsible for responding to routine and complex customer inquiries regarding consumer products and services as well as

  • Quickly answer customer inquiries in a friendly and courteous manner
  • Deliver exceptional service
  • Provide first call resolution while following procedures that meet compliance guidelines
  • Identify and offer customers the products and services they need and want to succeed financially
  • Complete weekly tasks as assigned
  • Assist customers with navigating and troubleshooting various online products


Preferred Qualifications:

  • One or more years of customer service experience
  • Experience in a call center or customer service setting
  • General understanding of standard bank transactions as well as common products and services
  • Bilingual in English and Spanish desired but not required

Starion Bank offers a competitive salary and a full comprehensive benefit package including health, life, dental, vision, health savings account, 401K, profit sharing, paid vacation and holidays.

Join our team and work at a bank recognized as “Best of the Best” by Independent Business magazine, “50 Best Places to Work” by Prairie Business magazine and “Top 10 Workplaces” by Bismarck-Mandan Young Professionals Network! Apply online at www.starionbank.com/careers.


Starion Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.