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Virtual Banking Jobs (NOW HIRING)

MCI Careers

Virtual Banker - Evenings

Savannah, GA · On-site

The Evening Virtual Banker provides professional digital banking support to customers outside of ... Educate customers on mobile and online banking features. * Maintain compliance with all security ...

MCI Careers

Virtual Banker - Evenings

Savannah, GA · Remote

Previous experience in banking or virtual customer service preferred. * Strong interpersonal and written communication skills. * Ability to work independently during non-traditional hours. ABOUT MCI ...

Baycoast Bank

ITM Personal Banker

Swansea, MA · On-site

$37K - $45K/yr

Comfortable working in a fast-paced, technology-driven virtual banking environment * Commitment to maintaining confidentiality and safeguarding customer information Employee Benefits - Health, dental ...

MCI Careers

Virtual Banker - 4X10 Shift

Savannah, GA · Remote

Proficiency in banking systems and CRM platforms. * Ability to multitask in a fast-paced ... We're seeking a dedicated and detail-oriented Virtual Banker to join our growing team, where you'll ...

MCI Careers

Virtual Banker - 4X10 Shift

Savannah, GA · Remote

Proficiency in banking systems and CRM platforms. * Ability to multitask in a fast-paced ... We're seeking a dedicated and detail-oriented Virtual Banker to join our growing team, where you'll ...

JPMorgan Chase & Co.

Virtual Banker III - Tempe, AZ

Tempe, AZ · On-site +1

$18.75 - $22.75/hr

As a Virtual Banker III within Consumer Banking, you will represent our brand and culture with the ... Experience adhering to banking policies, procedures, and regulatory requirements. * Experienced in ...

JPMorgan Chase & Co

Virtual Banker III - Plano, TX

Plano, TX · On-site

$18 - $22/hr

As a Virtual Banker III within Consumer Banking, you will represent our brand and culture with the ... Experience adhering to banking policies, procedures, and regulatory requirements. * Experienced in ...

JP Morgan Chase

Virtual Banker III - Tempe, AZ

Tempe, AZ · On-site

$18.75 - $22.75/hr

As a Virtual Banker III within Consumer Banking, you will represent our brand and culture with the ... Experience adhering to banking policies, procedures, and regulatory requirements. * Experienced in ...

JP Morgan Chase

Virtual Banker III - Columbus, OH

Columbus, OH · On-site

$18 - $22/hr

As a Virtual Banker III within Consumer Banking, you will represent our brand and culture with the ... Experience adhering to banking policies, procedures, and regulatory requirements. * Experienced in ...

JP Morgan Chase

Virtual Banker III - Plano, TX

Plano, TX · On-site

$18 - $22/hr

As a Virtual Banker III within Consumer Banking, you will represent our brand and culture with the ... Experience adhering to banking policies, procedures, and regulatory requirements. * Experienced in ...

JPMorgan Chase & Co

Virtual Banker III - Tempe, AZ

Tempe, AZ

$18.75 - $22.75/hr

As a Virtual Banker III within Consumer Banking, you will represent our brand and culture with the ... Experience adhering to banking policies, procedures, and regulatory requirements. * Experienced in ...

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How much do virtual banking jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for virtual banking in the United States is $24.40, according to ZipRecruiter salary data. Most workers in this role earn between $20.43 and $27.40 per hour, depending on experience, location, and employer.

What is virtual banking?

Virtual banking refers to financial services provided primarily or exclusively online, without the need for customers to visit physical bank branches. Virtual banks offer a range of services, such as opening accounts, transferring funds, paying bills, and applying for loans, all through digital platforms like mobile apps and websites. This model often provides greater convenience and sometimes lower fees compared to traditional banking, as overhead costs are reduced. Security and customer support are typically managed through secure online channels and call centers.

What are the key skills and qualifications needed to thrive as a virtual banking specialist?

To thrive as a Virtual Banking Specialist, you need a solid understanding of banking products, financial regulations, and customer service, often supported by a finance-related degree or relevant experience. Familiarity with digital banking platforms, CRM software, and secure communication tools is typically required. Strong soft skills like active listening, problem-solving, and clear remote communication help build client trust and resolve issues efficiently. These skills ensure effective online service delivery, compliance, and customer satisfaction in a technology-driven financial environment.

How does a virtual banking professional typically collaborate with clients and internal teams?

As a Virtual Banking professional, you will regularly interact with clients through digital channels such as chat, email, and video calls to address their banking needs, resolve issues, and help them navigate online services. Collaboration with internal teams—including IT, compliance, and product management—is essential to ensure that customer concerns are addressed efficiently and that digital banking platforms are secure and user-friendly. You’ll play a key role in gathering feedback from clients and relaying it to the appropriate teams to drive improvements. This role requires adaptability, strong communication skills, and a customer-centric mindset to succeed in a fast-evolving digital environment.

What is the difference between Virtual Banking vs Customer Service Representative?

AspectVirtual BankingCustomer Service Representative
CredentialsBanking certifications, financial knowledgeCustomer service skills, sometimes banking knowledge
Work EnvironmentRemote, online platformsCall centers, in-person or remote
Industry UsageBanking, financial servicesBanking, retail, service industries
Primary FocusManaging online banking services, financial transactionsAssisting customers with inquiries, resolving issues

Virtual Banking professionals focus on managing online banking platforms and financial transactions, often requiring banking certifications. Customer Service Representatives handle customer inquiries and support, sometimes within banking but also in other industries. While both roles involve customer interaction, Virtual Banking emphasizes financial expertise and remote digital services, whereas Customer Service Representatives may work in various settings assisting with general customer needs.

Can you work remotely for a virtual banking job?

Virtual banking jobs often offer remote work options, allowing employees to perform tasks such as customer service, account management, and financial advising from home. These roles typically require strong communication skills, familiarity with banking software, and sometimes specific certifications, with many companies providing the necessary tools for remote access.

Do virtual banking work from home?

Virtual banking jobs often allow employees to work from home, especially roles in customer service, account management, or technical support. These positions typically require a reliable internet connection, relevant skills, and sometimes specific certifications, with many companies offering remote work options as part of their employment structure.

How does virtual banking work?

Virtual banking involves managing financial transactions and accounts through online platforms or mobile apps without visiting a physical branch. Virtual banking professionals typically use digital tools, customer service skills, and security protocols to assist clients and process transactions remotely.
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Cities with the most Virtual Banking job openings:

What are the most commonly searched types of Banking jobs?

The most popular types of Banking jobs are:

What states have the most Virtual Banking jobs?

States with the most job openings for Virtual Banking jobs include:

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Popular job titles for Virtual Banking:

Virtual Banking jobs near you
Infographic showing various Virtual Banking job openings in the United States as of September 2026, with employment types broken down into 87% Full Time, 10% Part Time, and 3% Contract. Highlights an 45% Physical, 2% Hybrid, and 53% Remote job distribution, with an average salary of $50,749 per year, or $24.4 per hour.

Retail Training Specialist

Moosic, PA • On-site

Peoples Security Bank and Trust Company
201 - 500 employees
Learn more about Peoples Security Bank and Trust Companyexternal

Full-time

Posted 15 days ago

Peoples Security Bank & Trust rating

6.8

Company rating: 6.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

132nd of 176 rated banks

Job description

Job Type
Full-time
Description
General Responsibilities
The Retail Training Specialist supports Retail Banking training initiatives through the delivery of sales, service, operational, product, systems, and onboarding training. This position is responsible for facilitating training programs, supporting employee development, assisting with onboarding activities, maintaining training materials, and reinforcing operational consistency throughout the retail network and Virtual Banking Center.
The Retail Training Specialist serves as a resource for frontline employees, helping to ensure team members have the knowledge, skills, and tools necessary to deliver exceptional customer experiences, achieve sales and service goals, and consistently execute operational procedures.
The role also assists with operational readiness initiatives, branch audit activities, and employee development efforts that support service excellence, sales performance, operational effectiveness, and organizational objectives.
Essential Functions/Duties
The following duties are representative of the essential functions of the position:
  • Utilize the Bank's One Bank, One Team, One Brand philosophy to foster collaboration and support organizational goals.
  • Deliver instructor-led, virtual, and on-demand training programs for Retail Banking and the Virtual Banking Center.
  • Facilitate training related to sales, customer service, branch operations, deposit products, consumer lending, systems, account opening, compliance requirements, and operational procedures.
  • Conduct onboarding and orientation training for newly hired employees.
  • Assist employees with questions related to retail systems, products, services, procedures, and training content.
  • Provide coaching, follow-up training, and developmental support to reinforce employee performance and knowledge retention.
  • Assist in the development, maintenance, and updating of training materials, presentations, participant guides, job aids, procedures, and reference resources.
  • Ensure training materials remain accurate and aligned with current products, systems, policies, and procedures.
  • Collaborate with subject matter experts and business partners to support training initiatives and maintain training accuracy.
  • Track training participation and assist with maintaining employee learning records, attendance documentation, and training reports.
  • Assist with training logistics, classroom preparation, participant communications, scheduling activities, and technology setup.
  • Support product launches, system enhancements, procedural updates, and operational initiatives through employee training and communication efforts.
  • Participate in branch visits and observational activities to support employee development, operational consistency, and training reinforcement.
  • Assist with branch audits, operational reviews, and observational assessments as directed.
  • Support the collection and organization of documentation required for internal and external audits and examinations.
  • Assist with testing and validation of new products, services, systems, procedures, and operational processes prior to implementation.
  • Collaborate with the Senior Trainer & Operations Specialist to identify training opportunities related to audit findings, operational trends, and employee development needs.
  • Support ongoing employee development, knowledge retention, and skill enhancement efforts.
  • Maintain confidentiality of customer, employee, and Bank information.
  • Travel throughout the Bank's footprint as needed to conduct training and support Retail Banking initiatives.

Requirements
Education/Training: Associate's degree required. Bachelor's degree in Business, Banking, Education, Finance, Human Resources, Organizational Development, or a related field preferred.
Knowledge/Skills/Abilities:
  • Strong knowledge of retail banking products, services, systems, and branch operations.
  • Understanding of sales practices, customer service standards, operational procedures, and compliance requirements.
  • Excellent presentation, facilitation, communication, and interpersonal skills.
  • Ability to effectively train and engage employees with varying levels of experience.
  • Strong organizational and time management skills.
  • Ability to communicate complex concepts in a clear, professional, and practical manner.
  • Strong attention to detail and follow-through.
  • Proficiency with Microsoft Office applications, presentation tools, and learning technologies.
  • Ability to work independently and collaboratively in a team environment.
  • Commitment to employee development, operational excellence, and continuous learning.

Experience: Minimum of three (3) years of retail banking experience required. Previous experience in branch operations, customer service, sales, onboarding, training, coaching, or employee development preferred.
Required Certifications/Licenses: N/A
Travel Requirements: Routine travel throughout the Bank's footprint is required.
Scheduling: Standard business hours with flexibility to support classroom training, branch visits, onboarding activities, learning events, organizational initiatives, and business needs as required.
Ancillary Duties
Perform tasks which are supportive in nature to the essential functions of the job, but which may be altered or redesigned depending upon organizational needs and business priorities.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential job functions of this position, the employee is regularly required to sit, stand, talk, hear, walk, use hands and fingers, handle or feel objects, and reach with hands and arms. At times required to stoop, kneel, bend, crouch, and lift up to 25 pounds. This position requires regular use of a computer.

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