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Virtual Bank Jobs in Indiana (NOW HIRING)

MANTECH

Senior Cloud Engineer with Security Clearance

Crane, IN · On-site

$55.75 - $74.50/hr

Utilizing pre-accredited containers (e.g., Platform One's Iron Bank) to build, deploy, and manage ... Experience in the defense industry, specifically supporting complex simulation, Live, Virtual, and ...

ManTech International

Senior Cloud Engineer

Crane, IN · On-site

$55.75 - $74.50/hr

Utilizing pre-accredited containers (e.g., Platform One's Iron Bank) to build, deploy, and manage ... Experience in the defense industry, specifically supporting complex simulation, Live, Virtual, and ...

ManTech

Senior Cloud Engineer

Crane, IN

$55.75 - $74.50/hr

Utilizing pre-accredited containers (e.g., Platform One's Iron Bank) to build, deploy, and manage ... Experience in the defense industry, specifically supporting complex simulation, Live, Virtual, and ...

Centier

Assistant Branch Manager

Whiting, IN · On-site

Ensure Bank policies and standard operational procedures are consistently and uniformly applied ... Represent Centier professionally with virtual and/or outside community involvement, external ...

Elevance Health

Financial Accountant Senior

Indianapolis, IN · Hybrid

$70K - $88K/yr

Mason, Ohio Please note that per our policy on hybrid/virtual work, candidates not within a ... This role supports the Bank Reconciliation team. How You Will Make an Impact: * Completes highly ...

Sharetec

Customer Success Support Analyst

Fort Wayne, IN · On-site +1

$45K - $52K/yr

Our mission is to make millions of people's lives easier by developing innovative core banking and ... We stay connected through virtual events, collaborative team experiences, and regular all-hands ...

Elevance Health

Financial Accountant Senior

Indianapolis, IN · Hybrid

$70K - $88K/yr

Mason, Ohio Please note that per our policy on hybrid/virtual work, candidates not within a ... This role supports the Bank Reconciliation team. How You Will Make an Impact: * Completes highly ...

Elevance Health

Financial Accountant Senior

Indianapolis, IN · On-site

$70K - $88K/yr

Mason, Ohio Please note that per our policy on hybrid/virtual work, candidates not within a ... This role supports the Bank Reconciliation team. How You Will Make an Impact: * Completes highly ...

Schulte Companies

Front Desk ($14-16)

Bloomington, IN · On-site

$13.25 - $16.75/hr

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one ... Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with ...

Schulte

Guest Service Agent

Chesterton, IN · On-site

$14.25 - $18/hr

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one ... Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with ...

corpay

Nonstop Systems Administrator

Cincinnati, OH

Experience in industries requiring high availability and fault tolerance (e.g., banking, telecom ... Virtual fitness classes offered company-wide * Time-off including major holidays, vacation, sick ...

corpay

Nonstop Systems Administrator

Cincinnati, OH · On-site

Experience in industries requiring high availability and fault tolerance (e.g., banking, telecom ... Virtual fitness classes offered company-wide * Time-off including major holidays, vacation, sick ...

Schulte

Guest Service Representative

Chesterton, IN · On-site

$12.75 - $15.75/hr

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one ... Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with ...

Schulte Companies

Front Desk ($14-16)

Bloomington, IN · On-site

$13.25 - $16.75/hr

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one ... Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with ...

Schulte Companies

Guest Service Agent

Chesterton, IN

$14.25 - $18/hr

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one ... Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with ...

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All JobsBank JobsVirtual Bank JobsVirtual Bank Jobs in Indiana

Virtual Bank information

Will Amazon really pay you to work from home?

Amazon offers remote work opportunities for various roles, including customer service and technical positions, and typically provides training and equipment for home-based employees. Compensation depends on the specific job, location, and experience, but many remote roles are paid hourly or salary-based with standard benefits. Candidates usually need to meet certain skills and sometimes pass background checks to qualify for work-from-home positions.

What is the best bank to work for remotely?

Virtual banking roles often offer remote work opportunities, with some of the best banks providing flexible schedules, digital collaboration tools, and remote-friendly policies. Factors such as company culture, benefits, and job requirements like certifications or technical skills can influence the suitability of a bank for remote employment.

What are the key skills and qualifications needed to thrive in the Virtual Bank position, and why are they important?

To thrive in a Virtual Bank, professionals need a robust understanding of financial services, digital banking operations, and customer relationship management, often supported by degrees in finance, business, or related fields. Familiarity with online banking platforms, cybersecurity protocols, and digital transaction systems is typically required, and certifications like Certified Digital Banker (CDB) can be advantageous. Excellent communication, problem-solving, and adaptability to fast-evolving technology are valuable soft skills in this environment. These competencies enable employees to deliver secure, efficient, and customer-focused banking services in an online setting.

What is a virtual banker?

A virtual banker is a banking professional who provides customer service, account management, and financial advice remotely, often through digital channels such as chat, phone, or video calls. They typically require knowledge of banking products, strong communication skills, and may use banking software or CRM tools to assist clients efficiently.

What are the typical daily responsibilities for employees working at a Virtual Bank?

At a Virtual Bank, daily responsibilities often include assisting customers via digital channels, processing online transactions, managing account inquiries, and addressing technical or financial questions. Employees may also monitor for fraudulent activity, ensure regulatory compliance, and help implement new digital banking features. Collaboration often occurs virtually with team members from IT, compliance, and customer service to maintain smooth operations. Adapting quickly to new technologies and maintaining a high level of digital security awareness are also regular parts of the role. This dynamic work environment offers opportunities to learn cutting-edge banking tools and interact with clients in innovative ways.

How to become an online bank teller?

To become an online bank teller, candidates typically need a high school diploma or equivalent and strong customer service skills. Some positions may require familiarity with banking software and secure online communication tools, and training is often provided by the employer. Certification is not usually mandatory but can enhance job prospects.

What is a Virtual Bank job?

A Virtual Bank job involves working for a digital-only financial institution that operates without physical branches. Employees typically handle customer service, account management, fraud prevention, and financial advising through online platforms, phone calls, or chat support. Roles can vary from customer support representatives to compliance officers and software developers. These positions often require strong communication skills, financial knowledge, and proficiency with digital banking tools. Many Virtual Bank jobs offer remote work opportunities, making them accessible to candidates in various locations.

What are the most commonly searched types of Bank jobs in Indiana? The most popular types of Bank jobs in Indiana are:
What are popular job titles related to Virtual Bank jobs in Indiana? For Virtual Bank jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Virtual Bank jobs in Indiana look for? The top searched job categories for Virtual Bank jobs in Indiana are:
What cities in Indiana are hiring for Virtual Bank jobs? Cities in Indiana with the most Virtual Bank job openings:
Virtual Bank jobs near you
Infographic showing various Virtual Bank job openings in Indiana as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.
Assistant Manager Contact Center

Assistant Manager Contact Center

Purdue Federal Credit Union

West Lafayette, IN • On-site

Full-time

Posted 24 days ago

Job description

The Contact Center Assistant Manager supports the daily leadership, coaching, and operational effectiveness of the Contact Center. This role assists in overseeing phone operations, chat, secure messaging, and virtual service interactions. The Assistant Manager ensures consistent service delivery, supports first-level technology troubleshooting, provides escalated member assistance, and fosters a collaborative, service-focused team environment.
The Assistant Manager serves as a working leader-supporting staff on the floor, assisting with scheduling and workflow coordination, performing quality reviews, and stepping into representative, specialist, or lead duties during peak periods. This role collaborates and supports the Manager when Contact Center processes intersect with broader Retail Delivery operations.
Hours: Monday - Friday 9 AM - 6 PM with 2/3 Saturdays a month
Duties and Responsibilities (Essential Functions):
Operational & Technology Support
  • Support daily operational needs of the Contact Center across phone, chat, secure messaging, and virtual service channels.
  • Provide first-response troubleshooting for telephony systems, softphones, call routing issues, system access, and essential applications used by Contact Center staff.
  • Assist in implementing new procedures, system upgrades, scripting changes, and communication updates.
  • Perform Contact Center Representative, Specialist, and Lead duties during high-volume or coverage needs.
  • Maintain accurate procedure documentation and contribute to workflow improvements.
  • Monitor real-time dashboards and queues to ensure service-level adherence and adequate coverage.
Workforce Planning, Leadership & Staff Development
  • Provide daily coaching, observation, quality feedback, and mentoring to Contact Center team members.
  • Participate in interviewing, selecting, and onboarding new Contact Center staff.
  • Assist with scheduling, coverage management, attendance review, and workload distribution.
  • Support training, cross-training, and ongoing development to strengthen team competency.
  • Reinforce policy compliance, service standards, and accountability expectations.
  • Help maintain a positive, member-focused culture with strong teamwork and communication.
Quality Assurance, Member Experience & Escalation Support
  • Conduct call monitoring and quality assessments for phone, chat, and secure messaging interactions.
  • Provide timely coaching and feedback based on quality findings.
  • Assist in resolving escalated or complex member concerns with professionalism and empathy.
  • Monitor member feedback and identify improvement opportunities in service or communication.
  • Encourage consistent, high-quality service across all digital and live channels.
Sales, Service & Departmental Initiatives
  • Support digital adoption, product awareness, and service initiatives that enhance member engagement.
  • Assist with the rollout of communication updates, service improvements, and operational projects.
  • Provide input on new technologies, process enhancements, or tools that may benefit members or staff.
Professional Development
  • Participate in ongoing leadership, compliance, and technology training.
  • Maintain awareness of industry and Contact Center best practices.
  • Take ownership of personal development by participating in ongoing training, seeking feedback, and building knowledge and skills relevant to role, department, compliance, and credit union's mission.
Additional Requirements:
  • Strong, empathetic communication skills with the ability to remain calm, supportive, and professional during challenging interactions.
  • Working knowledge of retail banking processes (account opening, authentication, digital banking tools, payments, deposits, etc.).
  • Ability to troubleshoot basic telephone, software, and system-access issues.
  • Proficient with Microsoft Office Suite and able to quickly learn new systems.
  • Demonstrated ability to coach, mentor, and develop employees.
  • Strong problem-solving, decision-making, and prioritization skills.
  • Ability to balance member needs, service expectations, and policy compliance.
  • Commitment to confidentiality, accuracy, and adherence to regulatory standards.
  • Ability to communicate, verbally and in writing, in a professional manner when dealing with employees, members, vendors and company contacts.
  • Ability to follow the core values of honesty, integrity, mutual respect, pride and ownership.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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