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Virtual Automotive Service Advisor Jobs in Indiana

York Automotive Group

Automotive Service Advisor

Brazil, IN · On-site

$45K - $65K/yr

As an Automotive Service Advisor, you'll be the liaison between customer and technician and responsible for communicating with customers to understand their maintenance needs, relaying their needs to ...

Kia of Fishers

Automotive Service Advisor

Fishers, IN

$65K - $150K/yr

The Ed Napleton Automotive Group is looking for our next Service Advisor. Located at Napleton KIA of Fishers , the Service Advisor is a critical role, working as a liaison to our customers and ...

Kia of Fishers

Automotive Service Advisor

Fishers, IN · On-site

$65K - $150K/yr

The Ed Napleton Automotive Group is looking for our next Service Advisor. Located at Napleton KIA of Fishers , the Service Advisor is a critical role, working as a liaison to our customers and ...

Kia of Fishers

Automotive Service Advisor

Fishers, IN

$65K - $150K/yr

The Ed Napleton Automotive Group is looking for our next Service Advisor. Located at Napleton KIA of Fishers , the Service Advisor is a critical role, working as a liaison to our customers and ...

Kia of Fishers

Automotive Service Advisor

Fishers, IN

$65K - $150K/yr

The Ed Napleton Automotive Group is looking for our next Service Advisor. Located at Napleton KIA of Fishers , the Service Advisor is a critical role, working as a liaison to our customers and ...

Kia of Fishers

Automotive Service Advisor

Fishers, IN

$65K - $150K/yr

The Ed Napleton Automotive Group is looking for our next Service Advisor. Located at Napleton KIA of Fishers , the Service Advisor is a critical role, working as a liaison to our customers and ...

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Virtual Automotive Service Advisor information

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How much do virtual automotive service advisor jobs pay per hour?

As of May 28, 2026, the average hourly pay for virtual automotive service advisor in Indiana is $24.68, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $28.37 per hour, depending on experience, location, and employer.

What is a Virtual Automotive Service Advisor job?

A Virtual Automotive Service Advisor assists customers remotely by providing guidance on vehicle maintenance, repairs, and service scheduling. They communicate through phone, email, or chat to assess customer concerns, recommend necessary services, and coordinate appointments with dealerships or service centers. This role requires strong automotive knowledge, customer service skills, and the ability to explain technical details clearly. Virtual advisors help streamline the service experience by ensuring customers receive timely and accurate assistance without visiting a physical location.

What are the key skills and qualifications needed to thrive in the Virtual Automotive Service Advisor position, and why are they important?

To thrive as a Virtual Automotive Service Advisor, you need a solid understanding of automotive systems, excellent customer service abilities, and experience in remote communication, typically backed by prior automotive service or advising experience. Familiarity with dealership management systems (DMS), customer relationship management (CRM) platforms, and service scheduling software is important, and ASE certification can be a plus. Outstanding soft skills include active listening, clear virtual communication, and problem-solving to effectively assist customers at a distance. These competencies ensure efficient service coordination, high customer satisfaction, and smooth online operations in a digital automotive service environment.

What does a typical workday look like for a Virtual Automotive Service Advisor?

As a Virtual Automotive Service Advisor, your day generally involves communicating with customers via phone, email, or chat to schedule service appointments, discuss vehicle issues, and provide repair estimates. You’ll coordinate with technicians remotely, access digital work orders, and ensure timely updates to both the customer and the service team. Managing multiple cases and troubleshooting customer concerns are common, requiring strong organizational skills and attention to detail. While you work independently from a remote location, collaboration with service managers and technical staff is ongoing to guarantee a smooth service experience. This virtual setup offers a structured, yet dynamic workday with regular customer interaction and teamwork.

Where do service advisors make the most money?

Service advisors in high-volume, luxury, or dealership environments tend to earn higher salaries due to increased sales and commissions. Locations with a higher cost of living or regions with a strong automotive market also typically offer higher compensation for this role.
More about Virtual Automotive Service Advisor jobs
What are the most commonly searched types of Automotive Service Advisor jobs in Indiana? The most popular types of Automotive Service Advisor jobs in Indiana are:
What are popular job titles related to Virtual Automotive Service Advisor jobs in Indiana? For Virtual Automotive Service Advisor jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Virtual Automotive Service Advisor jobs in Indiana look for? The top searched job categories for Virtual Automotive Service Advisor jobs in Indiana are:
What cities in Indiana are hiring for Virtual Automotive Service Advisor jobs? Cities in Indiana with the most Virtual Automotive Service Advisor job openings:
Virtual Automotive Service Advisor jobs near you

Automotive Service Advisor

York Automotive Group

Brazil, IN • On-site

$45K - $65K/yr

Full-time

Retirement

Posted 5 days ago

Job description

York Chevrolet, Inc. has an immediate opening for a Full-Time Automotive Service Advisor to join our growing service department. As an Automotive Service Advisor, you’ll be the liaison between customer and technician and responsible for communicating with customers to understand their maintenance needs, relaying their needs to their designated technicians, and ensuring quality maintenance on vehicles.

With excellent growth opportunity, you bring your skills, talents, and drive. In return, we will provide a great place to work, a competitive salary and benefits, and the resources to grow. This is a fast-paced environment that requires a positive attitude and excellent customer service skills.

Your hard work and professional dedication will be rewarded with competitive compensation and benefit package, as well as a Monday through Friday schedule and weekly pay.

The Service Advisor will be responsible for assisting customers with various requests in a timely and efficient manner. Our employees deliver the highest quality service while maintaining the highest level of customer satisfaction.


Key Responsibilities
  • Provide a high level of professional customer service at every point of contact.
  • Greet customers promptly and perform thorough write-ups with accurate concern documentation.
  • Set clear expectations regarding repair timelines, costs, and communication updates.
  • Maintain consistent proactive communication (phone, text, email) throughout the repair process.
  • Present inspection findings and recommendations with transparency and integrity.
  • Obtain proper authorization for repairs and document approvals accurately.
  • Monitor repair progress and ensure timely updates to customers.
  • Support technician efficiency through clear and accurate repair order documentation.
  • Maintain CSI performance standards set by dealership management.
  • Resolve customer concerns professionally and escalate issues when necessary.
  • Call on various customer lists to increase appointment volume.
  • Perform other responsibilities and duties that may not appear in this description.
Customer Service & Communication Standards
  • Maintain a professional appearance and demeanor at all times.
  • Respond to customer inquiries within established dealership time guidelines.
  • Provide status updates at minimum at initial diagnosis, post-estimate approval, and completion.
  • Ensure customers fully understand recommended services and safety concerns.
  • Follow up after service to confirm satisfaction and address any concerns.
  • Maintain high CSI, NPS, and manufacturer survey performance.
Performance Expectations
  • Meet or exceed department gross profit and effective labor rate benchmarks.
  • Maintain high CSI/NPS scores.
  • Minimize comebacks through accurate communication and documentation.
  • Maintain organized workflow and time management.
  • Complete required training and development programs.
Qualifications
  • High school diploma or equivalent required.
  • Previous automotive service advising experience preferred.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced dealership environment.
  • Valid driver’s license with acceptable driving record.
Why Join York Automotive Group?
  • Stable and reputable dealership group.
  • Growth and advancement opportunities within Fixed Operations.
  • Performance-driven culture focused on accountability and results.
  • Ongoing training and development.
  • Competitive compensation and benefits package, 401(k) match

York Chevrolet, Inc. is an Equal Opportunity Employer. Applicants must be 18 years or older and be authorized to work in the US.

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