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York Automotive Group

60 York Automotive Group Jobs Hiring Near You

York Automotive Group

Express Lane Technician

Brazil, IN · On-site

$15 - $17/hr

York Automotive Group is seeking a detail-oriented and dependable Lube Technician to join our service team. This role is responsible for performing routine maintenance services and conducting ...

York Automotive Group

Express Lane Technician

Brazil, IN · On-site

$15 - $17/hr

York Automotive Group is seeking a detail-oriented and dependable Lube Technician to join our service team. This role is responsible for performing routine maintenance services and conducting ...

York Automotive

Office Assistant

Brazil, IN · On-site

$15.50 - $20.25/hr

Office Assistant York Automotive Group has an immediate opening for a Full-Time Office Assistant to join our growing team in Brazil, Indiana! The Office Assistant is responsible for providing ...

Vann York Auto Group

Automotive Detailer

High Point, NC · On-site

$13.75 - $16.50/hr

Automotive Detailer For over 50 years, Vann York Automotive Group has been, and continues to be, a great organization to have a rewarding career. As we continue to grow, we need to hire a Full-Time ...

York Automotive Group

Express Lane Technician

Brazil, IN · On-site

$15 - $19/hr

Why Join York Automotive Group? * Stable and reputable dealership group. * Growth opportunities into main line technician roles. * Performance-driven culture focused on accountability. * Ongoing ...

York Automotive Group

SERVICE TECHNICIAN

Brazil, IN · On-site

$25 - $45/hr

Why Join York Automotive Group? * Stable, reputable dealership group with strong community presence. * Growth and advancement opportunities within Fixed Operations. * Supportive leadership team ...

Vann York Auto Group

Automotive Detailer

High Point, NC

$13.50 - $16/hr

Detailer Company Overview For over 50 years, Vann York Automotive Group has been, and continues to be, a great organization to have a Rewarding career. As we continue to grow, we need to hire a ...

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York Automotive Group Jobs Information

Infographic showing various job openings at York Automotive Group in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Automotive Service Advisor

York Automotive Group

Plainfield, IN • On-site

Full-time

Posted 17 days ago

Job description

York Automotive of Plainfiled is seeking a professional and customer-focused Service Advisor to serve as the primary liaison between our customers and the Service Department. This role is responsible for delivering an exceptional customer experience, maintaining consistent communication throughout the repair process, and ensuring accurate documentation and sales performance aligned with dealership standards.

Key Responsibilities
  • Provide a high level of professional customer service at every point of contact.
  • Greet customers promptly and perform thorough write-ups with accurate concern documentation.
  • Set clear expectations regarding repair timelines, costs, and communication updates.
  • Maintain consistent proactive communication (phone, text, email) throughout the repair process.
  • Present inspection findings and recommendations with transparency and integrity.
  • Obtain proper authorization for repairs and document approvals accurately.
  • Monitor repair progress and ensure timely updates to customers.
  • Support technician efficiency through clear and accurate repair order documentation.
  • Maintain CSI performance standards set by dealership management.
  • Resolve customer concerns professionally and escalate issues when necessary.
  • Call on various customer lists to increase appointment volume.
  • Perform other responsibilities and duties that may not appear in this description.
Customer Service & Communication Standards
  • Maintain a professional appearance and demeanor at all times.
  • Respond to customer inquiries within established dealership time guidelines.
  • Provide status updates at minimum at initial diagnosis, post-estimate approval, and completion.
  • Ensure customers fully understand recommended services and safety concerns.
  • Follow up after service to confirm satisfaction and address any concerns.
  • Maintain high CSI, NPS, and manufacturer survey performance.
Performance Expectations
  • Meet or exceed department gross profit and effective labor rate benchmarks.
  • Maintain high CSI/NPS scores.
  • Minimize comebacks through accurate communication and documentation.
  • Maintain organized workflow and time management.
  • Complete required training and development programs.
Qualifications
  • High school diploma or equivalent required.
  • Previous automotive service advising experience preferred.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced dealership environment.
  • Valid driver’s license with acceptable driving record.
Why Join York Automotive Group?
  • Stable and reputable dealership group.
  • Growth and advancement opportunities within Fixed Operations.
  • Performance-driven culture focused on accountability and results.
  • Ongoing training and development.
  • Competitive compensation and benefits.
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York Automotive of Plainfield is an Equal Opportunity Employer. Applicants must be 18 years or older and be authorized to work in the US.

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