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Automotive Services Advisor Jobs in Indiana (NOW HIRING)

Meineke

Automotive Service Advisor

Indianapolis, IN · On-site

... services or accessories as appropriate - Collaborate with the parts department to order necessary parts for repairs Requirements: - Previous experience in automotive service advising or related field ...

Meineke

Automotive Service Advisor

Shelbyville, IN · On-site

... services or accessories as appropriate - Collaborate with the parts department to order necessary parts for repairs Requirements: - Previous experience in automotive service advising or related field ...

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Automotive Services Advisor information

What does an automotive services advisor do?

An Automotive Services Advisor acts as the main point of contact between customers and the service department at an auto dealership or repair shop. They are responsible for assessing customer needs, explaining recommended services and repairs, preparing cost estimates, and coordinating the work between technicians and customers. Advisors also help ensure that service is completed efficiently and keep customers informed throughout the process. Their role is essential in delivering excellent customer service and maintaining the smooth operation of automotive service centers.

What are some common challenges automotive services advisors face when balancing customer satisfaction with repair shop workflow?

Automotive Services Advisors often face the challenge of managing customer expectations while ensuring the shop's workflow runs smoothly. They must communicate clearly about repair timelines, costs, and unforeseen delays, all while keeping customers informed and satisfied. It’s also important to coordinate effectively with technicians to ensure that vehicles are prioritized correctly and that the service process remains efficient. Strong organizational and interpersonal skills help Advisors maintain positive relationships with customers and colleagues, even during busy periods or when unexpected issues arise.

What are the key skills and qualifications needed to thrive as an automotive services advisor, and why are they important?

To thrive as an Automotive Services Advisor, you need a solid understanding of automotive systems, customer service experience, and often a high school diploma or vocational training. Familiarity with dealership management software (DMS), scheduling systems, and sometimes ASE certification is important for managing service orders and customer information. Excellent communication, problem-solving abilities, and organizational skills help build trust and ensure smooth coordination between customers and technicians. These skills are essential for delivering quality service, maximizing customer satisfaction, and ensuring efficient shop operations.

What is the difference between Automotive Services Advisor vs Automotive Service Technician?

AspectAutomotive Services AdvisorAutomotive Service Technician
CredentialsCustomer service skills, knowledge of automotive repairs, often certifications like ASETechnical certifications, ASE certifications, mechanical skills
Work EnvironmentCustomer-facing, office and service bayGarage or service bay, hands-on repair environment
Employer & Industry UsageUsed in dealerships, repair shops, service centersUsed in repair shops, dealerships, independent garages
Search & Comparison IntentUnderstanding roles, customer service, salesTechnical skills, repair work, certifications

The Automotive Services Advisor primarily focuses on customer interaction, explaining repairs, and selling services, while the Automotive Service Technician performs the hands-on repairs and maintenance. Both roles are essential in automotive service centers but differ in responsibilities and skill sets.

How do automotive services advisors get paid?

Automotive services advisors typically earn a combination of a base salary and commissions or bonuses based on sales, repairs, or service upselling. Compensation may also include benefits and performance incentives, and some advisors earn more through customer satisfaction and repeat business.

How to be an automotive services advisor?

To become an automotive services advisor, you typically need a high school diploma or equivalent, strong communication skills, and knowledge of automotive systems. Gaining experience in automotive repair or service departments and obtaining certifications like ASE can improve job prospects. The role involves explaining repairs, recommending services, and coordinating between customers and technicians.

Is an automotive services advisor a hard job?

An automotive services advisor's job can be challenging as it involves managing customer interactions, understanding vehicle repairs, and coordinating with technicians. It requires good communication skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment.

What are popular job titles related to Automotive Services Advisor jobs in Indiana?

For Automotive Services Advisor jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Automotive Services Advisor jobs in Indiana look for?

The top searched job categories for Automotive Services Advisor jobs in Indiana are:

What cities in Indiana are hiring for Automotive Services Advisor jobs?

Cities in Indiana with the most Automotive Services Advisor job openings:

Automotive Services Advisor jobs near you

Automotive Service Advisor

Kenny Kent Toyota Lexus

Evansville, IN

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 28 days ago

Job description

Kenny Kent Toyota Lexus is looking for an experienced and customer-focused Automotive Service Advisor / Service Writer to join our service department. As the primary link between our customers and technicians, you’ll play a vital role in ensuring each guest receives exceptional service while their vehicle is maintained or repaired. If you have a background in automotive service writing, customer communication, and repair order management, this is an excellent opportunity to grow with a respected dealership.

Automotive Service Advisor Responsibilities:

  • Greet customers, listen to their concerns, and accurately write repair orders.
  • Communicate recommended services, costs, and timelines in a clear and professional manner.
  • Work closely with technicians to ensure all repairs and maintenance are performed correctly and on time.
  • Provide ongoing updates to customers regarding vehicle status and any additional repair needs.
  • Process warranty claims, payments, and ensure all documentation is complete in the Dealer Management System (DMS).
  • Uphold dealership standards for customer service, accuracy, and productivity.

Automotive Service Advisor Qualifications:

  • 1 - 3+ years of experience as an Automotive Service Advisor, Service Writer, or related role (dealership experience preferred).
  • Strong communication and customer service skills, with the ability to build trust and long-term relationships.
  • Knowledge of automotive repair, maintenance, and service department operations.
  • Computer proficiency with DMS software (CDK, Reynolds & Reynolds, or similar).
  • Professional, reliable, and team-oriented work ethic.
  • Valid driver’s license with clean driving record.

What We Offer

  • Competitive pay plan with base + commission/bonuses.
  • Factory training and career development opportunities.
  • Full benefits package: medical, dental, vision, 401(k) with company match, paid time off, employee discounts.
  • Full-time schedule with some Saturdays required (no Sundays).

About Us
Kenny Kent Toyota/Lexus is a growing dealership group committed to providing excellent customer service and supporting our employees with the best tools, training, and opportunities to succeed.

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Work Location: In person

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