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Automotive Services Advisor Jobs in Indiana (NOW HIRING)

Kia of Fishers

Automotive Service Advisor

Fishers, IN

$65K - $150K/yr

Discounts on products, services, and vehicles * Fantastic Growth Opportunities Job Responsibilities ... Previous Automotive Service Advisor Experience is a plus but not required * Willingness to undergo ...

Kia of Fishers

Automotive Service Advisor

Fishers, IN

$65K - $150K/yr

Discounts on products, services, and vehicles * Fantastic Growth Opportunities Job Responsibilities ... Previous Automotive Service Advisor Experience is a plus but not required * Willingness to undergo ...

Kia of Fishers

Automotive Service Advisor

Fishers, IN

$65K - $150K/yr

Discounts on products, services, and vehicles * Fantastic Growth Opportunities Job Responsibilities ... Previous Automotive Service Advisor Experience is a plus but not required * Willingness to undergo ...

Kia of Fishers

Automotive Service Advisor

Fishers, IN · On-site

$65K - $150K/yr

Discounts on products, services, and vehicles * Fantastic Growth Opportunities Job Responsibilities ... Previous Automotive Service Advisor Experience is a plus but not required * Willingness to undergo ...

Kia of Fishers

Automotive Service Advisor

Fishers, IN · On-site

$65K - $150K/yr

Discounts on products, services, and vehicles * Fantastic Growth Opportunities Job Responsibilities ... Previous Automotive Service Advisor Experience is a plus but not required * Willingness to undergo ...

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Automotive Services Advisor information

What are the key skills and qualifications needed to thrive as an Automotive Services Advisor, and why are they important?

To thrive as an Automotive Services Advisor, you need a solid understanding of automotive systems, customer service experience, and often a high school diploma or vocational training. Familiarity with dealership management software (DMS), scheduling systems, and sometimes ASE certification is important for managing service orders and customer information. Excellent communication, problem-solving abilities, and organizational skills help build trust and ensure smooth coordination between customers and technicians. These skills are essential for delivering quality service, maximizing customer satisfaction, and ensuring efficient shop operations.

What are some common challenges Automotive Services Advisors face when balancing customer satisfaction with repair shop workflow?

Automotive Services Advisors often face the challenge of managing customer expectations while ensuring the shop's workflow runs smoothly. They must communicate clearly about repair timelines, costs, and unforeseen delays, all while keeping customers informed and satisfied. It’s also important to coordinate effectively with technicians to ensure that vehicles are prioritized correctly and that the service process remains efficient. Strong organizational and interpersonal skills help Advisors maintain positive relationships with customers and colleagues, even during busy periods or when unexpected issues arise.

What does an Automotive Services Advisor do?

An Automotive Services Advisor acts as the main point of contact between customers and the service department at an auto dealership or repair shop. They are responsible for assessing customer needs, explaining recommended services and repairs, preparing cost estimates, and coordinating the work between technicians and customers. Advisors also help ensure that service is completed efficiently and keep customers informed throughout the process. Their role is essential in delivering excellent customer service and maintaining the smooth operation of automotive service centers.

What is the difference between Automotive Services Advisor vs Automotive Service Technician?

AspectAutomotive Services AdvisorAutomotive Service Technician
CredentialsCustomer service skills, knowledge of automotive repairs, often certifications like ASETechnical certifications, ASE certifications, mechanical skills
Work EnvironmentCustomer-facing, office and service bayGarage or service bay, hands-on repair environment
Employer & Industry UsageUsed in dealerships, repair shops, service centersUsed in repair shops, dealerships, independent garages
Search & Comparison IntentUnderstanding roles, customer service, salesTechnical skills, repair work, certifications

The Automotive Services Advisor primarily focuses on customer interaction, explaining repairs, and selling services, while the Automotive Service Technician performs the hands-on repairs and maintenance. Both roles are essential in automotive service centers but differ in responsibilities and skill sets.

What are popular job titles related to Automotive Services Advisor jobs in Indiana? For Automotive Services Advisor jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Automotive Services Advisor jobs in Indiana look for? The top searched job categories for Automotive Services Advisor jobs in Indiana are:
What cities in Indiana are hiring for Automotive Services Advisor jobs? Cities in Indiana with the most Automotive Services Advisor job openings:
Automotive Services Advisor jobs near you

Automotive Service Advisor

York Automotive Group

Brazil, IN • On-site

$45K - $65K/yr

Full-time

Retirement

Posted 5 days ago

Job description

York Chevrolet, Inc. has an immediate opening for a Full-Time Automotive Service Advisor to join our growing service department. As an Automotive Service Advisor, you’ll be the liaison between customer and technician and responsible for communicating with customers to understand their maintenance needs, relaying their needs to their designated technicians, and ensuring quality maintenance on vehicles.

With excellent growth opportunity, you bring your skills, talents, and drive. In return, we will provide a great place to work, a competitive salary and benefits, and the resources to grow. This is a fast-paced environment that requires a positive attitude and excellent customer service skills.

Your hard work and professional dedication will be rewarded with competitive compensation and benefit package, as well as a Monday through Friday schedule and weekly pay.

The Service Advisor will be responsible for assisting customers with various requests in a timely and efficient manner. Our employees deliver the highest quality service while maintaining the highest level of customer satisfaction.


Key Responsibilities
  • Provide a high level of professional customer service at every point of contact.
  • Greet customers promptly and perform thorough write-ups with accurate concern documentation.
  • Set clear expectations regarding repair timelines, costs, and communication updates.
  • Maintain consistent proactive communication (phone, text, email) throughout the repair process.
  • Present inspection findings and recommendations with transparency and integrity.
  • Obtain proper authorization for repairs and document approvals accurately.
  • Monitor repair progress and ensure timely updates to customers.
  • Support technician efficiency through clear and accurate repair order documentation.
  • Maintain CSI performance standards set by dealership management.
  • Resolve customer concerns professionally and escalate issues when necessary.
  • Call on various customer lists to increase appointment volume.
  • Perform other responsibilities and duties that may not appear in this description.
Customer Service & Communication Standards
  • Maintain a professional appearance and demeanor at all times.
  • Respond to customer inquiries within established dealership time guidelines.
  • Provide status updates at minimum at initial diagnosis, post-estimate approval, and completion.
  • Ensure customers fully understand recommended services and safety concerns.
  • Follow up after service to confirm satisfaction and address any concerns.
  • Maintain high CSI, NPS, and manufacturer survey performance.
Performance Expectations
  • Meet or exceed department gross profit and effective labor rate benchmarks.
  • Maintain high CSI/NPS scores.
  • Minimize comebacks through accurate communication and documentation.
  • Maintain organized workflow and time management.
  • Complete required training and development programs.
Qualifications
  • High school diploma or equivalent required.
  • Previous automotive service advising experience preferred.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced dealership environment.
  • Valid driver’s license with acceptable driving record.
Why Join York Automotive Group?
  • Stable and reputable dealership group.
  • Growth and advancement opportunities within Fixed Operations.
  • Performance-driven culture focused on accountability and results.
  • Ongoing training and development.
  • Competitive compensation and benefits package, 401(k) match

York Chevrolet, Inc. is an Equal Opportunity Employer. Applicants must be 18 years or older and be authorized to work in the US.

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