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Assistant Automotive Service Advisor Jobs in Indiana

Meineke

Automotive Service Advisor

Indianapolis, IN · On-site

Meineke is looking for an experienced Automotive Service Advisor. To be successful in this position you will need to be reliable, professional, and ready to make a move toward a long-term career with ...

Meineke

Automotive Service Advisor

Shelbyville, IN · On-site

Meineke is looking for an experienced Automotive Service Advisor. To be successful in this position you will need to be reliable, professional, and ready to make a move toward a long-term career with ...

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Assistant Automotive Service Advisor information

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$43

How much do assistant automotive service advisor jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for assistant automotive service advisor in Indiana is $24.68, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $28.37 per hour, depending on experience, location, and employer.

How much do automotive service advisors make in the US?

Automotive service advisors in the US typically earn an average annual salary of around $45,000 to $65,000, with experienced professionals and those working at dealerships often earning higher wages and commissions. Compensation can vary based on location, experience, and the size of the service center.

What is the difference between Assistant Automotive Service Advisor vs Automotive Service Advisor?

AspectAssistant Automotive Service AdvisorAutomotive Service Advisor
CredentialsHigh school diploma, basic automotive knowledgeHigh school diploma, automotive service certifications often preferred
Work EnvironmentAssists service advisors in customer interactions, dealership or repair shop settingInteracts directly with customers, explains repairs, and recommends services
ResponsibilitiesSupports service advisors, handles administrative tasks, learns technical aspectsCommunicates with customers, estimates costs, and manages service orders

The Assistant Automotive Service Advisor typically supports the Automotive Service Advisor by handling administrative tasks and learning the service process. While both roles work in similar environments and require customer service skills, the assistant position is more entry-level and focuses on support, whereas the service advisor manages direct customer interactions and technical explanations.

What are the key skills and qualifications needed to thrive as an Assistant Automotive Service Advisor, and why are they important?

To thrive as an Assistant Automotive Service Advisor, you need strong knowledge of automotive systems, customer service skills, and a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and basic office tools is typically required. Exceptional communication, active listening, and organizational skills help build trust with customers and ensure smooth service operations. These abilities are crucial for accurately relaying information, enhancing customer satisfaction, and supporting efficient workflow in a busy automotive service environment.

What does a service advisor do in automotive?

An automotive service advisor acts as the communication link between customers and the service department. They assess vehicle issues, recommend repairs, prepare estimates, and coordinate with technicians to ensure customer satisfaction and timely service completion.

What does an Assistant Automotive Service Advisor do?

An Assistant Automotive Service Advisor supports the main service advisor by assisting with customer service tasks in an auto repair shop or dealership. Their duties typically include greeting customers, helping to schedule appointments, preparing repair orders, and communicating vehicle issues between customers and technicians. They also help ensure customers are informed about the status of their vehicles and the services being performed. This role requires strong communication and organizational skills, as well as basic automotive knowledge.

How hard is it to be an automotive service advisor?

Becoming an automotive service advisor requires good communication skills, knowledge of vehicle systems, and customer service abilities. The role involves explaining repairs, managing schedules, and working in a fast-paced environment, which can be challenging for some but manageable with experience and training. Certification or technical knowledge can enhance job performance and career growth.

What are some common challenges faced by an Assistant Automotive Service Advisor, and how can they be managed?

Assistant Automotive Service Advisors often juggle multiple responsibilities, such as coordinating between customers, technicians, and parts departments. A common challenge is managing time effectively during busy periods, especially when handling multiple service orders and customer inquiries. Building strong organizational skills and maintaining clear communication with both customers and team members can help minimize errors and enhance service efficiency. Proactively learning about automotive repairs and dealership processes also makes it easier to address customer concerns and support the Service Advisor team.

How do auto service advisors get paid?

Auto service advisors typically earn a combination of a base salary and commissions or bonuses based on sales, such as repairs and maintenance services. They may also receive incentives for customer satisfaction and upselling, with compensation structures varying by dealership or service center.
What are the most commonly searched types of Automotive Service Advisor jobs in Indiana? The most popular types of Automotive Service Advisor jobs in Indiana are:
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What cities in Indiana are hiring for Assistant Automotive Service Advisor jobs? Cities in Indiana with the most Assistant Automotive Service Advisor job openings:
Assistant Automotive Service Advisor jobs near you
Automotive Service Advisor

Automotive Service Advisor

Kenny Kent Toyota Lexus

Evansville, IN

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 hours ago

Job description

Kenny Kent Toyota Lexus is looking for an experienced and customer-focused Automotive Service Advisor / Service Writer to join our service department. As the primary link between our customers and technicians, you’ll play a vital role in ensuring each guest receives exceptional service while their vehicle is maintained or repaired. If you have a background in automotive service writing, customer communication, and repair order management, this is an excellent opportunity to grow with a respected dealership.

Automotive Service Advisor Responsibilities:

  • Greet customers, listen to their concerns, and accurately write repair orders.
  • Communicate recommended services, costs, and timelines in a clear and professional manner.
  • Work closely with technicians to ensure all repairs and maintenance are performed correctly and on time.
  • Provide ongoing updates to customers regarding vehicle status and any additional repair needs.
  • Process warranty claims, payments, and ensure all documentation is complete in the Dealer Management System (DMS).
  • Uphold dealership standards for customer service, accuracy, and productivity.

Automotive Service Advisor Qualifications:

  • 1 - 3+ years of experience as an Automotive Service Advisor, Service Writer, or related role (dealership experience preferred).
  • Strong communication and customer service skills, with the ability to build trust and long-term relationships.
  • Knowledge of automotive repair, maintenance, and service department operations.
  • Computer proficiency with DMS software (CDK, Reynolds & Reynolds, or similar).
  • Professional, reliable, and team-oriented work ethic.
  • Valid driver’s license with clean driving record.

What We Offer

  • Competitive pay plan with base + commission/bonuses.
  • Factory training and career development opportunities.
  • Full benefits package: medical, dental, vision, 401(k) with company match, paid time off, employee discounts.
  • Full-time schedule with some Saturdays required (no Sundays).

About Us
Kenny Kent Toyota/Lexus is a growing dealership group committed to providing excellent customer service and supporting our employees with the best tools, training, and opportunities to succeed.

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Work Location: In person

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