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How much do virtual airline customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for virtual airline customer service in the United States is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $18.75 per hour, depending on experience, location, and employer.

What is the difference between Virtual Airline Customer Service vs Virtual Airline Ticketing Agent?

AspectVirtual Airline Customer ServiceVirtual Airline Ticketing Agent
CredentialsCustomer service training, airline industry knowledgeCustomer service training, airline reservation systems familiarity
Work EnvironmentRemote, online support channelsRemote, reservation platforms and call centers
Employer & IndustryAirlines, travel agencies, virtual airline platformsAirlines, travel agencies, virtual airline platforms
Primary RoleAssist customers with inquiries, complaints, and supportHandle bookings, reservations, and ticketing processes

Both roles involve remote work within the airline industry, requiring customer service skills. Customer Service focuses on support and issue resolution, while Ticketing Agents specialize in reservations and ticketing tasks. Understanding these differences helps job seekers find the right position aligned with their skills and career goals.

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Virtual Airline Customer Service jobs near you
Infographic showing various Virtual Airline Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,169 per year, or $17.9 per hour.

Airline Customer Service Agent SEA - English/Tagalog Speakers

Pacific Aviation

Seattle, WA • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Job description

Must be fluent in Tagalog and English

Pacific Aviation is seeking bilingual Airline Customer Service Agents fluent in Tagalog and English to join our part-time team at Seattle-Tacoma International Airport (SEA) in support of Cathay Pacific Airlines. This morning shift role is perfect for individuals who enjoy working in international travel, value clear communication, and are passionate about helping others.

With over 30 years of experience partnering with top international carriers, Pacific Aviation is proud to offer a collaborative, inclusive workplace where great service and personal growth go hand-in-hand.

What You’ll Do

  • Welcome and assist passengers through check-in, boarding, and arrival processes

  • Accurately review travel documents and issue boarding passes

  • Offer bilingual assistance to travelers with questions or concerns

  • Communicate clearly with passengers, coworkers, and airline staff

  • Help maintain a smooth flow of operations in the terminal

  • Ensure compliance with airline procedures and safety standards

  • Contribute to a team that thrives on cooperation, respect, and high-quality service

Requirements

What You Bring

  • Fluency in Tagalog and English (required)

  • Strong interpersonal and communication skills

  • Computer skills with accurate data entry

  • Ability to stay calm and effective in a busy airport environment

  • Physical ability to be on your feet and move throughout the shift

  • Legal authorization to work in the U.S.

  • Must pass a background check and drug test Schedule

  • Must be available weekends and holidays

Schedule

  • Part-Time

  • Must be available weekends and holidays

  • Must be able to work a 4 to 5 hour shift

  • 4 to 5 days a week

  • Shifts: 9AM - 1PM

  • 10PM - 2AM - will include an additional $2.00 per hour for night pay once 90 day probation period is successfully completed

Benefits

  • Hourly Rate: $ 21.50

  • Medical, Dental, and Vision Insurance

  • 401(k) with company match

  • Paid Time Off (PTO)

  • Paid Training

  • Uniform Provided

  • Referral Bonus

Apply