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Vendor Performance Manager Jobs (NOW HIRING)

Cypress HCM

Vendor Performance Manager

San Francisco, CA · On-site

$78.21 - $86.21/hr

Vendor Performance Manager Duties: * Performance Management & Reporting * KPI & SLA Oversight: Own the end-to-end performance of key operational vendors, developing, tracking, and reporting on ...

PSEG

Vendor Performance Manager

Newark, NJ · On-site

The Vendor Performance Manager is responsible for the development of contracting strategy and the performance of the services by the Service Providers. Acts as a technical and functional subject ...

PSEG

Vendor Performance Manager

Newark, NJ · Hybrid

The Vendor Performance Manager is responsible for the development of contracting strategy and the performance of the services by the Service Providers. Acts as a technical and functional subject ...

Waymo

Fleet Vendor Performance Manager

San Francisco, CA · On-site

$159K - $196K/yr

Monitor vendor billing accuracy, manage centralized cost performance against budget, and drive cost-per-mile efficiencies. You have: * 8+ years of experience in operational roles, with at least 4-5 ...

PSEG

IT Vendor Performance Manager

Newark, NJ · On-site

Job Summary The Vendor Performance Manager is responsible for the performance of the services by the Service Provider. Acts as a technical and functional subject matter expert, as well as an expert ...

Our Company

Manager, Vendor Management

Seffner, FL

The Manager leads sourcing, procurement, contract management, vendor onboarding and offboarding, performance management, renewals, and vendor governance while ensuring compliance with company ...

Our Company

Manager, Vendor Management

Seffner, FL · On-site

The Manager leads sourcing, procurement, contract management, vendor onboarding and offboarding, performance management, renewals, and vendor governance while ensuring compliance with company ...

Our Company

Manager, Vendor Management

Seffner, FL · On-site

The Manager leads sourcing, procurement, contract management, vendor onboarding and offboarding, performance management, renewals, and vendor governance while ensuring compliance with company ...

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Vendor Performance Manager information

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$37K

$99.6K

$173.5K

How much do vendor performance manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for vendor performance manager in the United States is $99,621.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,500.00 and $113,500.00 per year, depending on experience, location, and employer.

What does a vendor performance manager do?

A Vendor Performance Manager is responsible for overseeing and evaluating the performance of a company's suppliers or vendors. They establish performance metrics, monitor vendor compliance with contracts, and work to resolve issues that may impact quality, delivery, or cost. Their goal is to ensure vendors meet or exceed expectations, support the business's objectives, and maintain strong supplier relationships. They may also collaborate with procurement teams to negotiate improvements and foster continuous vendor development.

What are some common challenges vendor performance managers face when working with multiple suppliers?

Vendor Performance Managers often navigate challenges such as ensuring consistent quality across diverse suppliers, managing communication barriers, and addressing compliance or contract issues. Balancing the expectations of internal stakeholders with the capabilities of each vendor requires strong organizational and negotiation skills. Additionally, adapting to different time zones and cultural practices can add complexity, making proactive relationship management and regular performance reviews essential for success.

What is the difference between Vendor Performance Manager vs Vendor Relationship Manager?

AspectVendor Performance ManagerVendor Relationship Manager
Primary FocusMonitoring and improving vendor performance metricsBuilding and maintaining vendor relationships
Key ResponsibilitiesPerformance analysis, compliance, and process improvementsCommunication, negotiation, and partnership development
Required SkillsData analysis, vendor management, performance metricsInterpersonal skills, negotiation, relationship building
Work EnvironmentData-driven, analytical, cross-functional teamsCustomer-facing, collaborative, strategic partnerships

While both roles involve working with vendors, the Vendor Performance Manager primarily focuses on evaluating and enhancing vendor performance through metrics and analysis. In contrast, the Vendor Relationship Manager emphasizes fostering strong relationships and communication with vendors to ensure long-term collaboration. Understanding these distinctions helps organizations assign the right responsibilities to each role.

What are the key skills and qualifications needed to thrive as a vendor performance manager, and why are they important?

A Vendor Performance Manager requires expertise in contract management, data analysis, and supplier relationship management, often backed by a degree in business or supply chain management. Familiarity with procurement software, vendor management systems (VMS), and performance analytics tools is typically necessary. Strong negotiation, communication, and problem-solving skills help foster effective partnerships and resolve issues quickly. These capabilities are crucial for optimizing vendor performance, ensuring service quality, and supporting organizational goals.
More about Vendor Performance Manager jobs
What cities are hiring for Vendor Performance Manager jobs? Cities with the most Vendor Performance Manager job openings:
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Vendor Performance Manager jobs near you
Infographic showing various Vendor Performance Manager job openings in the United States as of August 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $99,621 per year, or $47.9 per hour.

Vendor Performance Manager

Cypress HCM

San Francisco, CA • On-site

$78.21 - $86.21/hr

Full-time

Re-posted 13 days ago

Job description


Vendor Performance Manager
Duties:
  • Performance Management & Reporting
    • KPI & SLA Oversight: Own the end-to-end performance of key operational vendors, developing, tracking, and reporting on critical metrics related to quality, efficiency, compliance, and cost.
    • Data Analysis: Conduct deep-dive analysis on vendor data to identify root causes of performance gaps, service failures, and emerging trends. Translate complex data into actionable insights for both internal stakeholders and vendor leadership.
    • Operational Process Optimization: Maximize CRM effectiveness by streamlining workflows, optimizing reporting, and ensuring data accuracy to significantly boost internal operational efficiency.
    • Establish Scalable Infrastructure: Proactively architect scalable operations for all new initiatives and pilots. Partner with planning teams to ensure vendor capacity is fully aligned with short-term and long-term business forecasts.
    • Business Reviews: Lead and facilitate business reviews with vendor partners, driving accountability and documenting clear action plans for improvement and growth.
    • Forecasting & Capacity: Partner with internal planning teams to ensure vendor capacity aligns with short-term and long-term business forecasts.
  • Strategic Partnerships & Improvement
    • Continuous Improvement: Identify, scope, and lead process improvement projects with vendors, focusing on enhancing quality, reducing operational friction, and improving the overall host/guest experience.
    • Contract Adherence: Ensure vendors strictly comply with all contractual agreements, security requirements, and policy updates.
    • Risk Mitigation: Proactively identify and mitigate operational and compliance risks within the vendor ecosystem.
  • Internal Stakeholder Management
    • Serve as the operational liaison between vendors and internal teams (e.g., Product, Policy, Legal, Training, Finance).
    • Synthesize vendor feedback and performance to inform product development and policy decisions for the Co-hosting platform.
    • Provide regular updates to senior leadership on vendor performance and impact.
Requirements:
  • 7+ years of professional experience, with at least 5 years focused on vendor management, supplier relationship management, or outsourced operations performance in a high-volume, global environment.
  • Strong Analytical Skills: Proven ability to analyze large datasets, synthesize performance trends, and use data tools (e.g., Excel, Google Sheets, SQL proficiency strongly preferred) to drive decisions.
  • Technology & CRM Proficiency: Deep working knowledge of CRM systems (especially Salesforce) and sales enablement tools (MixMax, Gong) to optimize sales processes and operational efficiency.
  • Operational Excellence: Deep understanding of contact center operations, quality assurance methodologies, and process improvement frameworks (e.g., Lean, Six Sigma).
  • Communication & Influence: Exceptional written and verbal communication skills, with the ability to present complex information clearly and influence stakeholders at all levels, both internally and externally.
  • Project Management: Experience managing complex operational projects with clear timelines, deliverables, and cross-functional dependencies.
  • Preferred (Great to Have)
  • Experience in the Tech, Travel, or Gig/Sharing Economy sectors.
  • Familiarity with two-sided marketplace dynamics and the complexities of host/guest support.
  • Experience launching new programs or standing up operations with a vendor from scratch.
Compensation:
  • $78.21 – 86.21/hr W—2
Req ID:
  • 36541755
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About Cypress HCM

Sourced by ZipRecruiter

We deliver consistently superior recruiting by virtue of trusting, communicative relationships with companies and candidates alike. From Fortune 100s to startups, clients lean on us to fulfill their range of needs from contract to full-time positions. With an intimate knowledge of the industries we serve, a keen sense of what makes for high-performing talent in any role, and shared sense of urgency, our clients will tell you: your solution begins here.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Walnut Creek, CA, US

Year founded

2005

Social media

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