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Vendor Performance Manager Jobs in Florida (NOW HIRING)

Orion180

Vendor Governance Manager

Melbourne, FL · On-site

We are seeking a Vendor Governance Manager to own the performance management and accountability framework for our strategic delivery partners. The Innovation & Technology organization relies on ...

AD Mortgage

Vendor Manager

Fort Lauderdale, FL · On-site

Prepare reports related to vendor performance, costs, and trends. Skills & Qualifications ... Experience in vendor management, procurement, contract administration, or a related role.

AD Mortgage

Vendor Manager

Fort Lauderdale, FL · On-site

Prepare reports related to vendor performance, costs, and trends. Skills & Qualifications ... Experience in vendor management, procurement, contract administration, or a related role.

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Vendor Performance Manager information

See Florida salary details

$27.6K

$74.4K

$129.7K

How much do vendor performance manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for vendor performance manager in Florida is $74,446.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,900.00 and $84,800.00 per year, depending on experience, location, and employer.

What does a Vendor Performance Manager do?

A Vendor Performance Manager is responsible for overseeing and evaluating the performance of a company's suppliers or vendors. They establish performance metrics, monitor vendor compliance with contracts, and work to resolve issues that may impact quality, delivery, or cost. Their goal is to ensure vendors meet or exceed expectations, support the business's objectives, and maintain strong supplier relationships. They may also collaborate with procurement teams to negotiate improvements and foster continuous vendor development.

What are some common challenges Vendor Performance Managers face when working with multiple suppliers?

Vendor Performance Managers often navigate challenges such as ensuring consistent quality across diverse suppliers, managing communication barriers, and addressing compliance or contract issues. Balancing the expectations of internal stakeholders with the capabilities of each vendor requires strong organizational and negotiation skills. Additionally, adapting to different time zones and cultural practices can add complexity, making proactive relationship management and regular performance reviews essential for success.

What is the difference between Vendor Performance Manager vs Vendor Relationship Manager?

AspectVendor Performance ManagerVendor Relationship Manager
Primary FocusMonitoring and improving vendor performance metricsBuilding and maintaining vendor relationships
Key ResponsibilitiesPerformance analysis, compliance, and process improvementsCommunication, negotiation, and partnership development
Required SkillsData analysis, vendor management, performance metricsInterpersonal skills, negotiation, relationship building
Work EnvironmentData-driven, analytical, cross-functional teamsCustomer-facing, collaborative, strategic partnerships

While both roles involve working with vendors, the Vendor Performance Manager primarily focuses on evaluating and enhancing vendor performance through metrics and analysis. In contrast, the Vendor Relationship Manager emphasizes fostering strong relationships and communication with vendors to ensure long-term collaboration. Understanding these distinctions helps organizations assign the right responsibilities to each role.

What are the key skills and qualifications needed to thrive as a Vendor Performance Manager, and why are they important?

A Vendor Performance Manager requires expertise in contract management, data analysis, and supplier relationship management, often backed by a degree in business or supply chain management. Familiarity with procurement software, vendor management systems (VMS), and performance analytics tools is typically necessary. Strong negotiation, communication, and problem-solving skills help foster effective partnerships and resolve issues quickly. These capabilities are crucial for optimizing vendor performance, ensuring service quality, and supporting organizational goals.
What are popular job titles related to Vendor Performance Manager jobs in Florida? For Vendor Performance Manager jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Vendor Performance Manager jobs in Florida look for? The top searched job categories for Vendor Performance Manager jobs in Florida are:
What cities in Florida are hiring for Vendor Performance Manager jobs? Cities in Florida with the most Vendor Performance Manager job openings:
Vendor Performance Manager jobs near you
Infographic showing various Vendor Performance Manager job openings in Florida as of July 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 94% In-person, 3% Hybrid, and 3% Remote job distribution, with an average salary of $74,446 per year, or $35.8 per hour.
VMO Performance Manager

VMO Performance Manager

Norwegian Cruise Line Holdings Ltd

Miami, FL • On-site

Full-time

Posted 2 days ago

Job description

GROW YOUR CAREER WITH US
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we're continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
APPLY ONLINE
If you're interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.

JOB SUMMARY

The VMO Performance Manager is responsible for overseeing the performance, health, and value delivery of all strategic technology service providers in the Global Technology Organization.

Reporting to the Director VMO the role ensures providers consistently meet contractual commitments, operational performance standards, and business outcomes. The VMO Performance Manager partners with the VMO Director, vendor owners, procurement, finance, and delivery leaders to establish a disciplined, consistent approach to vendor scorecards, performance analytics, governance routines, and continuous improvement actions.

This role strengthens the organization's ability to manage spend, evaluate provider performance objectively, and drive accountability across the vendor ecosystem.

POSITION RESPONSIBILITIES

Vendor Performance Management

  • Create and operate the vendor performance management framework (KPIs, SLAs, OLAs, scorecards)Monitor provider delivery performance and contractual compliance
  • Identify performance issues and lead corrective action planning with vendor owners

Governance & Relationship Management

  • Coordinate and facilitate operational, tactical, and strategic vendor governance forums
  • Ensure meeting materials, action logs, decisions, and KPIs are accurate and complete
  • Partner with vendor leaders to drive transparency, strengthen relationships, and ensure alignment to business goals

Performance Analytics & Insights

  • Own the vendor performance data model, reporting, and insights
  • Analyze cost, service levels, quality, risk, and delivery performance trends
  • Provide actionable insights to the VMO Lead and technology leadership to inform decisions

Contract & Financial Alignment

  • Collaborate with Procurement to ensure performance metrics align with contract terms
  • Partner with Finance to track budget alignment, financial performance, and variance explanations
  • Monitor adherence to commercial terms, penalties, incentives, and service credits

Issue Management & Remediation

  • Lead rootcause analysis for vendor performance gaps
  • Track remediation actions and ensure closure within defined timelines
  • Communicate escalation paths and ensure systemic issues are addressed

Continuous Improvement

  • Identify opportunities to optimize vendor spend, quality, and delivery effectiveness
  • Standardize performance processes, scorecards, and reporting across all providers
  • Support vendor capability reviews and quarterly business reviews

QUALIFICATIONS

DEGREE TYPE:

Bachelor's Degree

FIELD(S) OF STUDY:

Business, Finance, Economics, Supply Chain or related Field

EXPERIENCE

  • 7+ years of experience in vendor management, sourcing, operations, or performance management
  • Strong understanding of SLAs, KPIs, service delivery models, and technology outsourcing
  • Experience driving performance outcomes with thirdparty providers
  • Strong analytical capabilities and experience with performance reporting

COMPETENCIES & SKILLS

  • Experience working with large managed service providers or multivendor ecosystems
  • Understanding of financial management, forecasting, and commercial terms
  • Ability to translate performance data into insights and executiveready narratives
  • Strong relationship and stakeholder management skills across technology and business teams
  • Experience improving vendor performance through structured frameworks and governance
  • Accountabilityoriented: holds vendors and internal teams to clear expectations
  • Analytical and insightdriven: uses data to influence and drive action
  • Structured and methodical: operates with rigor and consistency across all providers
  • Collaborative and diplomatic: able to manage vendor relationships and internal stakeholder alignment
  • Confident communicator: able to present performance narratives to senior leaders
  • Proactive problem solver: anticipates and mitigates vendor risks before they escalate

COMPETENCIES & SKILLS

  • CPSM, CIPS, or equivalent procurement or sourcing certification
  • Commercial or contract management certifications (e.g., WorldCC/IACCM, CCM) preferred

ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
LEARN MORE ABOUT OUR COMPANY:
At a Glance
Brand Overview
Norwegian Cruise Line
Oceania Cruises
Regent Seven Seas Cruises

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EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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