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User Support Specialist Jobs in Indiana (NOW HIRING)

Leidos

Computer Support Specialist

Crane, IN · On-site

$52K - $94K/yr

Computer Support Specialist Location: Crane, Indiana Security Clearance: Active TS/SCI Required ... In this role, you will support end user hardware, asset and configuration management, and secure ...

Leidos

Computer Support Specialist

Crane, IN

$52K - $94K/yr

Computer Support Specialist Location: Crane, Indiana Security Clearance: Active TS/SCI Required ... In this role, you will support end user hardware, asset and configuration management, and secure ...

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All JobsUser Support Specialist JobsUser Support Specialist Jobs in Indiana

User Support Specialist information

See Indiana salary details

$24.3K

$73.7K

$147.5K

How much do user support specialist jobs pay per year?

As of Aug 22, 2026, the average yearly pay for user support specialist in Indiana is $73,736.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,700.00 and $80,400.00 per year, depending on experience, location, and employer.

What is a user support specialist?

User Support Specialists are professionals who assist users by troubleshooting technical issues, answering questions, and providing guidance on products or services. They often work through various channels such as phone, email, chat, or in-person to resolve problems efficiently. These specialists play a key role in customer satisfaction by ensuring that users can effectively use technology or services. They may also document issues, escalate complex problems, and contribute to improving support processes.

What are the key skills and qualifications needed to thrive as a user support specialist, and why are they important?

To thrive as a User Support Specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of computer systems or software, often supported by a relevant associate's degree or certifications like CompTIA A+. Familiarity with ticketing systems such as Zendesk or ServiceNow, remote support tools, and basic networking concepts is typically required. Excellent communication, patience, and customer-centricity are crucial soft skills for effectively assisting users and de-escalating issues. These competencies ensure swift resolution of user problems, high customer satisfaction, and efficient functioning of IT support operations.

What are some typical challenges user support specialists face when handling customer inquiries, and how are these addressed within a support team?

User Support Specialists often encounter challenges such as managing a high volume of requests, addressing complex technical issues, and dealing with frustrated customers. To address these, teams typically utilize ticketing systems to prioritize inquiries, provide training on conflict resolution, and foster strong collaboration among team members to share knowledge and solutions. Regular team meetings and access to a knowledge base also help ensure consistent and efficient support.

Is it hard to become a user support specialist?

Becoming a user support specialist typically requires good communication skills, problem-solving ability, and familiarity with relevant tools or software. While some roles may prefer certifications or technical knowledge, entry-level positions often provide on-the-job training, making the role accessible to many candidates with the right interpersonal skills.

What are popular job titles related to User Support Specialist jobs in Indiana?

For User Support Specialist jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching User Support Specialist jobs in Indiana look for?

The top searched job categories for User Support Specialist jobs in Indiana are:

What are popular job titles related to User Support Specialist jobs in IN?

For User Support Specialist jobs in IN, the most frequently searched job titles are:

User Support Specialist jobs near you
Infographic showing various User Support Specialist job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $73,736 per year, or $35.5 per hour.

Desktop Support Specialist

Purdue University

West Lafayette, IN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Purdue University rating

7.5

Company rating: 7.5 out of 10

Based on 136 frontline employees who took The Breakroom Quiz

313th of 621 rated colleges and universities

Job description

Desktop Support Specialist
City: West Lafayette
Job Description:
Job Summary
Desktop Support Specialist
Purdue IT | West Lafayette, IN
Purdue IT is seeking a customer-focused Desktop Support Specialist to provide technology support services for faculty and staff across the university. In this role, you will coordinate the installation, upgrade, and support of hardware, software, peripheral devices, and other technologies while helping users make the most of available tools and resources. You will work collaboratively with a team of IT professionals, you will troubleshoot technical issues, support academic, instructional, and research activities, and contribute to the implementation of technology solutions that enhance the Purdue experience.
What You'll Bring:
  • Experience providing desktop and technical support in a professional environment
  • Strong problem-solving and customer service skills
  • Knowledge of computer hardware, software, and peripheral devices
  • Ability to work independently while collaborating effectively with a team
  • A commitment to delivering reliable technology solutions and support

Join Purdue IT and help empower teaching, learning, and research through exceptional technology support.
What We're Looking For
Education and Experience Required:
  • Associate degree in Computer Science, Computer Technology OR a related field of study
  • Six (6) months of IT desktop support or related IT experience
  • Consideration will be given to an equivalent combination of related education and required work experience
  • Experience installing and maintaining hardware, software, and peripheral components of PC (Windows) and Macintosh based workstations including operating system, hardware drivers, and common office automation software

Skills Required:
  • Expansive knowledge of one of the following operating systems (Apple and Microsoft Windows), as well as PC hardware networking
  • Knowledge of:
    • personal computer, network, server and office productivity technologies
    • computer networking concepts including IP networking and firewalls
  • Capable of providing quality end-user support and training with patience and consideration of others
  • Clear and effective verbal and written communications skills. Good interpersonal skills
  • Demonstrated ability to troubleshoot hardware and software problems on desktops
  • Ability to:
    • plan, organize and prioritize workloads, manage details of multiple projects simultaneously, and work within a team environment
    • complete projects within deadlines
    • lift and carry 10-25 pounds frequently and 40 pounds occasionally
  • Apple software/hardware and A+ certification preferred or the ability to earn certification within the first six months of employment is required

Preferred:
  • Basic understanding of Microsoft Active Directory management including group policy
  • Ability to navigate collections and packages via SCCM
  • Previous academic support is strongly preferred
  • Knowledge of:
    • workstation/user administration within a LAN environment
    • web design and maintenance desirable
    • multiple operating systems

Additional Information:
  • Purdue University will not sponsor employment authorization for this position
  • A background check will be required for employment in this position
  • FLSA: Non-Exempt (Eligible for Overtime)
  • Retirement Eligibility: Non-exempt Defined Contribution Plan
  • Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days

Career Stream
Administrative and Operational Support 3
  • Pay Band S050
  • Job Code #20003371

Career path maker: https://www.purdue.edu/hr/careerpathmaker/
Who We Are
Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture.
Equal Opportunity Employer
Purdue University is an EOE employer.

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