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User Support Specialist Jobs in Indiana (NOW HIRING)

Great Dane LLC

End User Support Technician I

IN · On-site

The End User Support Technician will be primarily responsible for installing, maintaining, and upgrading pc hardware and software as well upgrading and maintaining any supporting software. It also ...

TEKsystems

IT Support Specialist

Pittsboro, IN

$20 - $35/hr

Work is managed via tickets and user inquires. The IT SUPPORT SPECIALIST will have strong customer service skills along with advanced IT knowledge. The daily outlook of work is 90% tickets and 10% ...

New

TEKsystems

IT Support Specialist

Pittsboro, IN · On-site

$20 - $35/hr

Work is managed via tickets and user inquires. The IT SUPPORT SPECIALIST will have strong customer service skills along with advanced IT knowledge. The daily outlook of work is 90% tickets and 10% ...

Leidos

Computer Support Specialist

Crane, IN · On-site

$52K - $94K/yr

Computer Support Specialist Location: Crane, Indiana Security Clearance: Active TS/SCI Required ... In this role, you will support end user hardware, asset and configuration management, and secure ...

TEKsystems

IT Support Specialist

Pittsboro, IN

$20 - $35/hr

IT Support SpecialistOverview We are seeking an IT Support Specialist to provide frontline ... Provide technical support for end-user hardware, software, and access-related issues.

New

TEKsystems

IT Support Specialist

Pittsboro, IN · On-site

$20 - $35/hr

IT Support SpecialistOverview We are seeking an IT Support Specialist to provide frontline ... Provide technical support for end-user hardware, software, and access-related issues.

New

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All JobsUser Support Specialist JobsUser Support Specialist Jobs in Indiana

User Support Specialist information

See Indiana salary details

$24.3K

$73.7K

$147.5K

How much do user support specialist jobs pay per year?

As of Aug 28, 2026, the average yearly pay for user support specialist in Indiana is $73,736.00, according to ZipRecruiter salary data. Most workers in this role earn between $54,700.00 and $80,400.00 per year, depending on experience, location, and employer.

What is a user support specialist?

User Support Specialists are professionals who assist users by troubleshooting technical issues, answering questions, and providing guidance on products or services. They often work through various channels such as phone, email, chat, or in-person to resolve problems efficiently. These specialists play a key role in customer satisfaction by ensuring that users can effectively use technology or services. They may also document issues, escalate complex problems, and contribute to improving support processes.

What are the key skills and qualifications needed to thrive as a user support specialist, and why are they important?

To thrive as a User Support Specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of computer systems or software, often supported by a relevant associate's degree or certifications like CompTIA A+. Familiarity with ticketing systems such as Zendesk or ServiceNow, remote support tools, and basic networking concepts is typically required. Excellent communication, patience, and customer-centricity are crucial soft skills for effectively assisting users and de-escalating issues. These competencies ensure swift resolution of user problems, high customer satisfaction, and efficient functioning of IT support operations.

What are some typical challenges user support specialists face when handling customer inquiries, and how are these addressed within a support team?

User Support Specialists often encounter challenges such as managing a high volume of requests, addressing complex technical issues, and dealing with frustrated customers. To address these, teams typically utilize ticketing systems to prioritize inquiries, provide training on conflict resolution, and foster strong collaboration among team members to share knowledge and solutions. Regular team meetings and access to a knowledge base also help ensure consistent and efficient support.

Is it hard to become a user support specialist?

Becoming a user support specialist typically requires good communication skills, problem-solving ability, and familiarity with relevant tools or software. While some roles may prefer certifications or technical knowledge, entry-level positions often provide on-the-job training, making the role accessible to many candidates with the right interpersonal skills.

What are popular job titles related to User Support Specialist jobs in Indiana?

For User Support Specialist jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching User Support Specialist jobs in Indiana look for?

The top searched job categories for User Support Specialist jobs in Indiana are:

What are popular job titles related to User Support Specialist jobs in IN?

For User Support Specialist jobs in IN, the most frequently searched job titles are:

User Support Specialist jobs near you
Infographic showing various User Support Specialist job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution, with an average salary of $73,736 per year, or $35.5 per hour.

End User Support Technician I

Great Dane LLC

IN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 26 days ago

Job description

Overview
THE ROLE
At Great Dane, we rely on makers and we're calling on them to join our expanding team, the time has never been better to Embrace Your Great and work in an environment with the highest safety standards in the industry.
The Position: The End User Support Technician will be primarily responsible for installing, maintaining, and upgrading pc hardware and software as well upgrading and maintaining any supporting software. It also requires the support of any servers, networking and phone equipment at the facility and service desk support. There will be daily interaction with end users and excellent communication skills are required. The position will require daily overall monitoring of our service desk queue to ensure we are improving our customer service experience and meeting our defined SLA requirements.
Responsibilities
WHAT YOU'LL DO
  • Provide support for office and manufacturing hardware.
  • Install, maintain, and upgrade PC hardware, printers, peripherals, and software.
  • Provide customer service support via phone and remote access.
  • Must be able take direction from management and accomplish tasks with minimal supervision.
  • Other duties as assigned.

Qualifications
YOUR SKILLS AND ABILITIES (REQUIRED QUALIFICATIONS)
  • Education: Bachelor's degree and/or related experience and/or training; or equivalent combination of education and experience in IT. Advanced degree preferred.
  • Years of Experience: 2+
  • Skills
    • Proficient in PC installation, upgrades, and repair
    • Proficient in Windows and Microsoft Office
    • Excellent troubleshooting and communication skills
    • Good understanding of server and networking technology
  • Travel: 25%

PHYSICAL/MENTAL REQUIREMENTS
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Physical demands: While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects; reach with hands and arms; talk and hear. Specific vision abilities required by the job include close and distance vision.
  • Work environment: The noise level in the work environment is usually minimal to moderate.

ABOUT GREAT DANE
With a history dating back to 1900, Great Dane has established itself as a transportation solutions leader of today - delivering innovative products and exceptional services that help our customers and employees succeed. We not only engineer durable and high-quality trailers and truck bodies; we foster relationships that last a lifetime.
WHY WORK FOR US?
Great Dane is a leading manufacturer of dry-freight vans, refrigerated trailers, and flatbeds with 10 manufacturing facilities and 20 service centers throughout the United States. With a legacy like ours comes a dedication to the hard-working individuals that make Great Dane what it is today. Our jobs are waiting to be filled by driven, challenge-focused & enthusiastic people like you.
Our culture is comprised of "Champions" and offers a rewarding workplace rooted in core values of safety, leadership, integrity, quality, and passion. Every employee has opportunities to learn, to grow, to succeed and to be engaged in a collaborative environment.
BENEFITS OVERVIEW
  • Competitive compensation
  • Benefits, including but not limited to dental, vision, and medical with employer contributions
  • Retirement programs, including a Pension Plan and 401(k) Plan with employer match
  • Tuition Reimbursement
  • Paid holidays and vacation
  • And more!

Great Dane is an Equal Opportunity Employer

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