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Computer User Support Specialist Jobs in Indiana

Stewart

End User Support Specialist II

Valparaiso, IN

$47.81K - $79.68K/yr

Provides a high level of customer service and timely technical support for end-user computer and networking issues to ensure end-user productivity * Responsible for the installation, configuration ...

Stewart

End User Support Specialist II

Hammond, IN

$47.81K - $79.68K/yr

Provides a high level of customer service and timely technical support for end-user computer and networking issues to ensure end-user productivity * Responsible for the installation, configuration ...

Stewart

End User Support Specialist II

Merrillville, IN

$47.81K - $79.68K/yr

Provides a high level of customer service and timely technical support for end-user computer and networking issues to ensure end-user productivity * Responsible for the installation, configuration ...

Stewart

End User Support Specialist II

Schererville, IN

$47.81K - $79.68K/yr

Provides a high level of customer service and timely technical support for end-user computer and networking issues to ensure end-user productivity * Responsible for the installation, configuration ...

CFS

IT Support Specialist

Bremen, IN

$65K - $75K/yr

IT Support Specialist Location: (Onsite) Bremen, IN Salary: $65,000 - $75,000 Job Summary: We are ... Support and maintain VOIP systems, including configuration, troubleshooting, and user training.

CFS

IT Support Specialist

Bremen, IN

$65K - $75K/yr

IT Support Specialist Location: (Onsite) Bremen, IN Salary: $65,000 - $75,000 Job Summary: We are ... Support and maintain VOIP systems, including configuration, troubleshooting, and user training.

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Computer User Support Specialist information

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$15

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How much do computer user support specialist jobs pay per hour?

As of May 29, 2026, the average hourly pay for computer user support specialist in Indiana is $25.35, according to ZipRecruiter salary data. Most workers in this role earn between $20.34 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Computer User Support Specialist, and why are they important?

To thrive as a Computer User Support Specialist, you need a strong understanding of computer hardware, software troubleshooting, networking basics, and typically an associate degree or relevant certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems (Windows, macOS, Linux) is essential. Excellent communication, patience, and problem-solving skills are crucial for effectively assisting users and managing stressful situations. These abilities ensure timely resolution of technical issues, high user satisfaction, and efficient IT support operations.

What are some common challenges faced by Computer User Support Specialists in a fast-paced office environment?

Computer User Support Specialists often encounter challenges such as managing multiple support tickets simultaneously, prioritizing urgent requests, and communicating technical solutions to users with varying levels of computer literacy. In a fast-paced office, balancing quick response times with providing thorough troubleshooting can be demanding. Successfully navigating these challenges requires strong organizational skills, clear communication, and adaptability to rapidly changing technologies and user needs.

What are Computer User Support Specialists?

Computer User Support Specialists are IT professionals who assist individuals and organizations with computer hardware, software, and network issues. They provide technical support, troubleshoot problems, and guide users through solutions either in person, over the phone, or online. Their responsibilities often include installing and configuring computer systems, diagnosing technical issues, and maintaining system performance. These specialists play a crucial role in ensuring that technology runs smoothly for businesses and end users.

What is the difference between Computer User Support Specialist vs Help Desk Technician?

AspectComputer User Support SpecialistHelp Desk Technician
CredentialsCompTIA A+, Microsoft CertifiedCompTIA A+, Microsoft Certified
Work EnvironmentCorporate, educational, healthcare settingsHelp desks, call centers, remote support
Employer & IndustryIT service providers, large organizationsIT support companies, internal IT teams
Search & Comparison IntentUnderstanding roles, career paths, certificationsJob requirements, responsibilities, skills

Both roles involve troubleshooting and supporting computer users, often requiring similar certifications and working in similar environments. The main difference is that Computer User Support Specialists typically provide more in-depth support within organizations, while Help Desk Technicians often handle initial user inquiries and remote troubleshooting. Both positions are essential in IT support and share overlapping skills and credentials.

What are popular job titles related to Computer User Support Specialist jobs in Indiana? For Computer User Support Specialist jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Computer User Support Specialist jobs in Indiana look for? The top searched job categories for Computer User Support Specialist jobs in Indiana are:
What cities in Indiana are hiring for Computer User Support Specialist jobs? Cities in Indiana with the most Computer User Support Specialist job openings:
Computer User Support Specialist jobs near you
Infographic showing various Computer User Support Specialist job openings in Indiana as of May 2026, with employment types broken down into 2% As Needed, 82% Full Time, 10% Part Time, 2% Temporary, 2% Contract, and 2% Nights. Highlights an 43% Physical, 13% Hybrid, and 44% Remote job distribution, with an average salary of $52,733 per year, or $25.4 per hour.
IT User Support Specialist

IT User Support Specialist

Saint Mary's College

Notre Dame, IN • On-site

Full-time

Posted 23 days ago

Job description

Job Description
Description
We are seeking an IT User Support Specialist to deliver exceptional technical support to faculty, staff, and students. This role ensures technology assistance aligns with the latest industry trends, innovations, and departmental policies.
Key responsibilities include recruiting, training, and supervising student employees who serve as the first point of contact for Level 1 support, helping to maintain a responsive and knowledgeable support environment for our academic community.
The IT User Support Specialist will respond promptly to requests for assistance via phone, email, and in-person interactions, ensuring timely and satisfactory resolution of technical issues, Hire, train, and supervise student staff across ResNet, the Helpdesk, and the Trumper Computer Center and Troubleshoot hardware, software, and account access issues for faculty, staff, and students. This position will enter assign, and monitor Helpdesk and ResNet tickets using ticketing and tracking systems, and stay current with emerging technologies through continuous professional development to better support campus systems.
The IT User Support Specialist will maintain printers and manage print accounting systems in campus computer labs and classrooms, document solutions and create knowledge base entries for frequently asked questions and recurring issues, and provide input on improving service efficiency, reducing costs, and enhancing client satisfaction. This position will assist users in connecting various devices to the campus network and provide additional troubleshooting support.
The IT User Support Specialist will collaborate effectively with team members and maintain a positive, client-centered attitude, and support both personally-owned and College-owned devices with issues related to network access, VPN connectivity, licensed software, printing, and online resource access.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities and requirements.
Minimum Qualifications
  • Knowledge of and commitment to the mission of Saint Mary's College.
  • Strong knowledge of current macOS and Windows operating systems.
  • Strong knowledge of Microsoft Office software.
  • Strong knowledge of Google Workspace.
  • Comfort with troubleshooting network connectivity issues on a variety of devices.
  • Excellent communication skills and telephone etiquette.
  • Strong organizational skills.
  • Detail oriented with the ability to multitask.
  • Previous experience in an IT Service Desk role.
  • Familiarity with tracking system software and maintaining SLA compliance.
  • Ability to work closely with others in a team environment yet also highly motivated with an ability to work independently.
  • After-hours support as requested.

Schedule
40 Hours/ 12 Months/ Monday - Friday
Eligibility to Work: Applicants must be legally authorized to work in the United States at the time of hire and must not require visa sponsorship from the College, either now or in the future.

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