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Tier 2 Tech Jobs (NOW HIRING)

Lyons HR, LLC

Tier II Support Tech

Richmond, VA · On-site

$37K - $46K/yr

Overview The Tier 2 Technician is a critical role within our MSP, providing advanced technical support and troubleshooting services for our clients. This position acts as a second line of support ...

CACI

IT Operations Specialist - Tier 2

Chantilly, VA

Job Title: IT Operations Specialist - Tier 2 Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI Employee Type: Regular Percentage of Travel Required:

Tech-Keys

IT Engineer, Tier 2 NJ

Howell, NJ · On-site

$50K - $70K/yr

THIS IS NOT A REMOTE POSITION** Tech-Keys is seeking an experienced Tier 2 IT Engineer to join our team. The ideal candidate will provide technical support to our customers and consistently strive ...

Tech-Keys

IT Engineer, Tier 2 NJ

Howell, NJ · On-site

$50K - $70K/yr

**THIS IS NOT A REMOTE POSITION** Tech-Keys is seeking an experienced Tier 2 IT Engineer to join our team. The ideal candidate will provide technical support to our customers and consistently strive ...

Broadway

IT Support Technician Tier II

Galesburg, IL · On-site

$21 - $24/hr

We are looking for an IT Support Technician Tier II who will provide excellent customer services to Bridgeway employees providing Tier II support. Perform systems and network troubleshooting to ...

LinTech Global

FSMS Tier 2 Lead

Chesapeake, VA · On-site

The FSMS Tier 2 Lead serves as the senior functional authority responsible for resolving complex ... Technology services to both Civilian and Defense agencies. Services include Software Development ...

SofTec Solutions

Tier II Support

Englewood, CO · On-site

Company Description Founded in 1996, SofTec Solutions is a leading IT Consulting Services firm for ... We are seeking a Tier II Support Specialist for a contract opportunity in Englewood, CO. Candidates ...

Bridgeway

IT Support Technician Tier II

Galesburg, IL · On-site

$21 - $24/hr

We are looking for an IT Support Technician Tier IIwho will provide excellent customer services to Bridgeway employees providing Tier II support.Perform systems and network troubleshooting to isolate ...

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Tier 2 Tech information

See salary details

$634

$1.7K

$2.5K

How much do tier 2 tech jobs pay per week?

As of Sep 12, 2026, the average weekly pay for tier 2 tech in the United States is $1,696.02, according to ZipRecruiter salary data. Most workers in this role earn between $1,355.77 and $2,028.85 per week, depending on experience, location, and employer.

What is a Tier 2 Tech?

Tier 2 Techs, also known as Tier 2 Technical Support specialists, are IT professionals who handle more complex technical issues that cannot be resolved by Tier 1 support. They typically troubleshoot and resolve escalated problems related to software, hardware, or network systems, often working directly with end users or liaising with Tier 3 specialists for the most advanced issues. Tier 2 Techs require a strong understanding of IT systems, analytical skills, and customer service abilities. They may also assist with system maintenance, updates, and documentation.

What are the key skills and qualifications needed to thrive as a Tier 2 Tech?

To thrive as a Tier 2 Tech, you need a solid understanding of computer hardware, software troubleshooting, networking fundamentals, and typically an associate degree or relevant certifications such as CompTIA A+ or Network+. Familiarity with ticketing systems, remote desktop tools, and diagnostic software is commonly required. Strong problem-solving skills, patience, and effective communication help set exceptional Tier 2 Techs apart when dealing with escalated technical issues. These skills and qualities are crucial for efficiently resolving complex support requests and ensuring customer satisfaction.

How does a Tier 2 Tech typically collaborate with Tier 1 and Tier 3 support teams?

Tier 2 Techs serve as an escalation point for complex technical issues that Tier 1 support cannot resolve. They often communicate closely with Tier 1 agents to gather detailed information about the user's problem and may provide feedback or training to improve first-level resolution rates. Additionally, if an issue exceeds their expertise or requires deeper investigation, Tier 2 Techs escalate it to Tier 3 specialists, providing comprehensive documentation to ensure a smooth handoff. This collaborative approach helps maintain efficient workflows and ensures users receive timely, effective solutions.

What is the difference between Tier 2 Tech vs Tier 1 Tech?

AspectTier 2 TechTier 1 Tech
CertificationsCompTIA A+, Network+ often requiredEntry-level certifications or none
Work EnvironmentMore complex technical issues, higher responsibilityBasic troubleshooting, routine tasks
Employer UsageIT support teams, help desks in larger organizationsHelp desk roles, first-line support
Search/Comparison IntentUnderstanding roles with more technical skillsEntry-level support roles

In summary, Tier 2 Techs handle more complex technical issues and typically require certifications like CompTIA A+ or Network+. They work in environments with higher responsibility, often in larger organizations' IT support teams. Tier 1 Techs focus on basic troubleshooting and routine tasks, serving as the first point of contact for users. The main difference lies in the level of technical expertise and complexity of issues managed.

More about Tier 2 Tech jobs

What are popular job titles related to Tier 2 Tech jobs?

For Tier 2 Tech jobs, the most frequently searched job titles are:

Tier 2 Tech jobs near you
Infographic showing various Tier 2 Tech job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 74% Full Time, 12% Part Time, 11% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $88,193 per year, or $42.4 per hour.

IT Support Specialist II (Tier 2)

Lewisville, TX • On-site

Stonegate Senior Living
Health Care and Social Assistance • 1 - 5K employees
Learn more about Stonegate Senior Livingexternal

Full-time

Posted 17 days ago

Job description

IT Support Specialist II (Tier 2)

StoneGate Senior Living

Lewisville, TX

StoneGate Senior Living in Lewisville, TX is seeking a knowledgeable and customer-focused IT Support Specialist II (Tier 2) to join our IT team. This position serves as the primary escalation point for Tier 1 support and is responsible for troubleshooting and resolving advanced technical issues across our cloud-based environment. 

The ideal candidate will have experience supporting Microsoft 365, Microsoft Entra ID, Microsoft Intune, Azure services, and Google device administration. This role requires strong technical troubleshooting skills, excellent customer service, and the ability to succeed in a fast-paced healthcare environment.

Key Responsibilities:

  • Provide Tier 2 technical support and resolve escalated incidents from the Service Desk team.

  • Troubleshoot and support Windows 10/11 devices, printers, VoIP systems, and business-critical applications.

  • Administer and support Microsoft 365 services, including Exchange Online, Teams, OneDrive, and SharePoint.

  • Manage user accounts, security groups, licensing, Conditional Access policies, and Multi-Factor Authentication (MFA) within Microsoft Entra ID.

  • Administer and support Microsoft Intune, including device enrollment, application deployment, compliance policies, configuration profiles, and endpoint troubleshooting.

  • Administer and support Google Admin Console, including ChromeOS device support.

  • Manage endpoint lifecycle activities including provisioning, deployment, replacement, and retirement of devices.

  • Perform routine system maintenance, software updates, patch management, and endpoint compliance monitoring.

  • Troubleshoot authentication, device enrollment, connectivity, and cloud-service-related issues.

  • Document troubleshooting steps, solutions, and procedures within the Matrix42 ticketing platform.

  • Provide remote and occasional on-site support using approved remote support tools.

  • Collaborate with vendors, business departments, and senior IT staff to resolve complex issues.

  • Contribute to knowledge base documentation and continuous process improvement initiatives.

  • Mentor Tier 1 technicians and assist with technical development and troubleshooting best practices.

  • Participate in an on-call rotation for critical support incidents.

Required Qualifications:

  • 3+ years of IT support experience, including at least 1 year in a Tier 2 Helpdesk, Service Desk, or Desktop Support role. 

  • Strong experience administering and supporting:  

  • Microsoft 365 

  • Microsoft Entra ID 

  • Microsoft Intune 

  • Windows 10 and Windows 11 

  • Networking fundamentals (DNS, DHCP, TCP/IP, VPN) 

  • Experience managing user provisioning and deprovisioning, licensing, group memberships, Conditional Access policies, and MFA. 

  • Experience with endpoint management, software deployment, and device compliance through Intune. 

  • Familiarity with Google Admin Console. 

  • Experience working with ticketing systems and documenting support activities. 

  • Strong troubleshooting and problem-solving abilities. 

  • Excellent verbal and written communication skills. 

  • Exceptional customer service skills and a customer-first mindset. 

  • Ability to prioritize multiple tasks and work effectively in a fast-paced environment. 

  • Positive attitude, strong work ethic, and willingness to learn. 

  • Ability to work independently and collaboratively within a team environment. 

  • High School Diploma or equivalent. 

Preferred Qualifications:

  • Associate's degree in Information Technology, Computer Science, or a related field.

  • Microsoft Certified: Azure Fundamentals (AZ-900).

  • Microsoft 365 Certified: Endpoint Administrator Associate.

  • Microsoft Certified: Identity and Access Administrator (SC-300).

  • CompTIA A+, Network+, or Security+ certifications.

  • Experience supporting healthcare organizations and HIPAA-regulated environments.

  • Experience administering Chrome Enterprise devices.

  • Familiarity with ITIL practices and service management methodologies.