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Tier 2 Tech Jobs (NOW HIRING)

Tech-Keys

IT Engineer, Tier 2 NJ

Howell, NJ · On-site

$50K - $70K/yr

**THIS IS NOT A REMOTE POSITION** Tech-Keys is seeking an experienced Tier 2 IT Engineer to join our team. The ideal candidate will provide technical support to our customers and consistently strive ...

Broadway

IT Support Technician Tier II

Galesburg, IL · On-site

$21 - $24/hr

We are looking for an IT Support Technician Tier II who will provide excellent customer services to Bridgeway employees providing Tier II support. Perform systems and network troubleshooting to ...

Lyons HR, LLC

Tier II Support Tech

Richmond, VA · On-site

$37K - $46K/yr

Overview The Tier 2 Technician is a critical role within our MSP, providing advanced technical support and troubleshooting services for our clients. This position acts as a second line of support ...

SofTec Solutions

Tier II Support

Englewood, CO · On-site

Company Description Founded in 1996, SofTec Solutions is a leading IT Consulting Services firm for ... We are seeking a Tier II Support Specialist for a contract opportunity in Englewood, CO. Candidates ...

Agemark

IT Tier 2 Field Technician

Hickory, NC · On-site

Position summary IT Tier 2 / Field Technician Position Overview: We are seeking a highly skilled ... Bachelor's degree in information technology, Computer Science, or a related field (or equivalent ...

Bridgeway

IT Support Technician Tier II

Galesburg, IL

$21 - $24/hr

We are looking for an IT Support Technician Tier IIwho will provide excellent customer services to Bridgeway employees providing Tier II support.Perform systems and network troubleshooting to isolate ...

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Tier 2 Tech information

See salary details

$634

$1.7K

$2.5K

How much do tier 2 tech jobs pay per week?

As of Aug 18, 2026, the average weekly pay for tier 2 tech in the United States is $1,696.02, according to ZipRecruiter salary data. Most workers in this role earn between $1,355.77 and $2,028.85 per week, depending on experience, location, and employer.

What is a Tier 2 Tech?

Tier 2 Techs, also known as Tier 2 Technical Support specialists, are IT professionals who handle more complex technical issues that cannot be resolved by Tier 1 support. They typically troubleshoot and resolve escalated problems related to software, hardware, or network systems, often working directly with end users or liaising with Tier 3 specialists for the most advanced issues. Tier 2 Techs require a strong understanding of IT systems, analytical skills, and customer service abilities. They may also assist with system maintenance, updates, and documentation.

What are the key skills and qualifications needed to thrive as a Tier 2 Tech?

To thrive as a Tier 2 Tech, you need a solid understanding of computer hardware, software troubleshooting, networking fundamentals, and typically an associate degree or relevant certifications such as CompTIA A+ or Network+. Familiarity with ticketing systems, remote desktop tools, and diagnostic software is commonly required. Strong problem-solving skills, patience, and effective communication help set exceptional Tier 2 Techs apart when dealing with escalated technical issues. These skills and qualities are crucial for efficiently resolving complex support requests and ensuring customer satisfaction.

How does a Tier 2 Tech typically collaborate with Tier 1 and Tier 3 support teams?

Tier 2 Techs serve as an escalation point for complex technical issues that Tier 1 support cannot resolve. They often communicate closely with Tier 1 agents to gather detailed information about the user's problem and may provide feedback or training to improve first-level resolution rates. Additionally, if an issue exceeds their expertise or requires deeper investigation, Tier 2 Techs escalate it to Tier 3 specialists, providing comprehensive documentation to ensure a smooth handoff. This collaborative approach helps maintain efficient workflows and ensures users receive timely, effective solutions.

What is the difference between Tier 2 Tech vs Tier 1 Tech?

AspectTier 2 TechTier 1 Tech
CertificationsCompTIA A+, Network+ often requiredEntry-level certifications or none
Work EnvironmentMore complex technical issues, higher responsibilityBasic troubleshooting, routine tasks
Employer UsageIT support teams, help desks in larger organizationsHelp desk roles, first-line support
Search/Comparison IntentUnderstanding roles with more technical skillsEntry-level support roles

In summary, Tier 2 Techs handle more complex technical issues and typically require certifications like CompTIA A+ or Network+. They work in environments with higher responsibility, often in larger organizations' IT support teams. Tier 1 Techs focus on basic troubleshooting and routine tasks, serving as the first point of contact for users. The main difference lies in the level of technical expertise and complexity of issues managed.

More about Tier 2 Tech jobs

What job categories do people searching Tier 2 Tech jobs look for?

The top searched job categories for Tier 2 Tech jobs are:

Tier 2 Tech jobs near you
Infographic showing various Tier 2 Tech job openings in the United States as of August 2026, with employment types broken down into 57% Full Time, and 43% Contract. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $88,193 per year, or $42.4 per hour.

IT Engineer, Tier 2 NJ

Tech-Keys

Howell, NJ • On-site

$50K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Job description

**THIS IS NOT A REMOTE POSITION**

Tech-Keys is seeking an experienced Tier 2 IT Engineer to join our team. The ideal candidate will provide technical support to our customers and consistently strive for quality service delivery. The successful candidate will be able to troubleshoot and resolve our customers’ IT related issues.

Responsibilities:

  • Provide IT support to internal and external customers
  • Troubleshoot and resolve IT related inquiries and problems
  • Maintain and update our knowledge base and technical documents
  • Ensure service delivery quality at all times

Expected Outcomes:
  • Work on 15-20, and resolve 12- 14 Tier 2 tickets each day
  • Provide the best possible solution to clients
  • Maintaining clear communication with clients
  • Keeping assigned tickets organized and updated
  • Periodic assignment of afterhours oncall support
  • Periodic visits onsite at our clients

Compensation & Benefits:
  • $50,000.00 - $70,000.00/ Year, based on experience
  • Health, Dental, Vision & other additional benefits
  • 401K (With 4% Match) eligible after 90 Days
  • Generous PTO

Tech-Keys has been named an NJ Top Workplace four years in a row, and that’s no accident. As a growing, industry-leading Managed Service Provider, we’re deeply committed to a culture that prioritizes care; for our clients and for each other. Tech-Keys may be the right place for you if you’re looking for a place where your work matters and your people genuinely have your back.

At Tech-Keys, our team is built around five core values: Care, Be Proud, Be Fun & Balanced, Speak Up, and Aim Higher.

We look for people who care deeply about their team, their clients, their image, and their work. People who take pride in their work, communicate openly, and know how to maintain a healthy balance while staying positive are exactly who we're looking for.

If those values naturally align with who you are, there’s a good chance you’ll thrive here!

If they don’t, this probably won’t be the right fit, and that’s okay too!

We hire for both skill and culture because we believe the best teams are built on both.


Interview Process:
  • Apply to the position, upload your resume, and answer the questions in the application.
  • Upon reviewing your resume, we'll send you an email with a link to a perform a one-way video interview.
  • Upon reviewing the video interview, we'll email you asking to setup an in-person interview.
  • After the interview we will email you asking for references.
  • We will call you letting you know our decision and discuss compensation.
  • At any point during this process if we feel you will not be a fit, we will let you know, we do not leave applications unanswered!

Requirements:


  • Proven experience working as a Tier 2 IT engineer for at least 3 years
  • Excellent customer service and communication skills
  • Excellent problem solving and analytical skills
  • Ability to explain technical solutions in a clear and understandable manner
  • Experience in 365 administration
  • Networking experience
  • Experience trouble shooting printers
  • Experience with Azure
  • Experience with datto
  • Degree in Information Technology is a plus
  • MS - 102 certification is a plus
  • MD - 102 certification is a plus