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Tier 2 Tech Jobs (NOW HIRING)

TechCollective

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IT Support Technician - Tier 2

New Orleans, LA · On-site

$52K - $64K/yr

Tier 2 / Level II About TechCollective TechCollective is a worker-owned IT support cooperative. We support small and mid-sized organizations and nonprofits with responsive, security-minded ...

ECS

Tier-2 Analyst

Falls Church, VA · On-site

... Tier-2 Analyst serves as an advanced technical support professional within the WDP User Support ... of experience in IT technical support, systems administration, or a related field, with ...

SofTec Solutions

Tier II Support

Englewood, CO · On-site

Company Description Founded in 1996, SofTec Solutions is a leading IT Consulting Services firm for ... We are seeking a Tier II Support Specialist for a contract opportunity in Englewood, CO. Candidates ...

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Tier 2 Support Tech

Minneapolis, MN

To be successful in this role, the Tier 2 Support Tech should possess strong problem-solving skills, an in-depth understanding of information systems, and a willingness to embrace new technologies ...

Aris Search

Tier 2 MSP Specialist

Bozeman, MT

$70K/yr

Tier 2 IT Support Technician Bozeman, MT | Managed IT Services | Full-Time A growing Montana-based technology services company is looking for a strong Tier 2 IT Support Technician to join its Bozeman ...

EMCO Technologies

Tier Two Help Desk Support

Huntsville, AL · On-site

$19.75 - $26.75/hr

The Tier Two Help Desk Support Technician is the primary point of contact for end user support and is responsible for resolving, prioritizing and escalating Tier II IT Help Desk requests through ...

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Tier 2 Support Tech

Minneapolis, MN · On-site

$55K - $70K/yr

To be successful in this role, the Tier 2 Support Tech should possess strong problem-solving skills, an in-depth understanding of information systems, and a willingness to embrace new technologies ...

Aris Search

Tier 2 MSP Specialist

Bozeman, MT · On-site

$70K/yr

Tier 2 IT Support Technician Bozeman, MT / Managed IT Services / Full-Time A growing Montana-based technology services company is looking for a strong Tier 2 IT Support Technician to join its Bozeman ...

Aris Search

Tier 2 MSP Specialist

Bozeman, MT · On-site

Tier 2 IT Support Technician Bozeman, MT | Managed IT Services | Full-Time A growing Montana-based technology services company is looking for a strong Tier 2 IT Support Technician to join its Bozeman ...

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Tier 2 Support Tech

Minneapolis, MN · On-site

To be successful in this role, the Tier 2 Support Tech should possess strong problem-solving skills, an in-depth understanding of information systems, and a willingness to embrace new technologies ...

Teal

Tier 2 Support Tech

Minneapolis, MN · On-site

$55K - $70K/yr

To be successful in this role, the Tier 2 Support Tech should possess strong problem-solving skills, an in-depth understanding of information systems, and a willingness to embrace new technologies ...

Ops Tech Alliance

RSS Tier 2 Technician

Monterey, CA

$82K/yr

RSS Tier 2 Technician Salary Range: $82,000 to 97,000 per year Ops Tech Alliance (OTA) is seeking Remote Site Services (RSS) Tier 2 Technicians to support the Defense Language Institute Foreign ...

Syntec, LLC

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Tier 2 IT Support Specialist

Cleveland, OH · On-site

$50K - $65K/yr

Syntec is looking for a IT Support Specialist - Tier 2: Syntec is Northern Ohio's premier dental-specific IT Managed Service Provider, located in northern Ohio. We provide Managed IT Services, ...

All Med Search

OR Tech 2 (Tier 2)

Kansas City, MO · On-site

$25 - $35/hr

In this Tier 2 scrub technologist position, you will set up and maintain the surgical suite with instruments, supplies, and advanced equipment to support safe, seamless procedures. You will scrub in ...

Ops Tech Alliance

RSS Tier 2 Technician

Mililani, HI

$72K - $87K/yr

RSS Tier 2 Technician Salary Range: $72,000 to $87,000 per year Ops Tech Alliance (OTA) is seeking Remote Site Services (RSS) Tier 2 Technicians to support the Defense Language Institute Foreign ...

Cementation USA

IT Help Desk Tier 2 Technician

Sandy, UT · On-site

Job Title: IT Help Desk Tier 2 Technician Department: Information Technology Reports to: IT Director Cementation Americas GENERAL PURPOSE OF THIS JOB Reporting to the IT Director Cementation Americas ...

OmegaCor Technologies

MSP Tier 2 Technician

Millersville, MD · On-site

$65K - $75K/yr

Provide Tier 2 remote and onsite support, responding to and resolving user-reported issues promptly ... Stay updated on industry best practices and emerging technologies to continually improve technical ...

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Tier 2 Tech information

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$634

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How much do tier 2 tech jobs pay per week?

As of May 29, 2026, the average weekly pay for tier 2 tech in the United States is $1,696.02, according to ZipRecruiter salary data. Most workers in this role earn between $1,355.77 and $2,028.85 per week, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Tier 2 Tech, and why are they important?

To thrive as a Tier 2 Tech, you need a solid understanding of computer hardware, software troubleshooting, networking fundamentals, and typically an associate degree or relevant certifications such as CompTIA A+ or Network+. Familiarity with ticketing systems, remote desktop tools, and diagnostic software is commonly required. Strong problem-solving skills, patience, and effective communication help set exceptional Tier 2 Techs apart when dealing with escalated technical issues. These skills and qualities are crucial for efficiently resolving complex support requests and ensuring customer satisfaction.

How does a Tier 2 Tech typically collaborate with Tier 1 and Tier 3 support teams?

Tier 2 Techs serve as an escalation point for complex technical issues that Tier 1 support cannot resolve. They often communicate closely with Tier 1 agents to gather detailed information about the user's problem and may provide feedback or training to improve first-level resolution rates. Additionally, if an issue exceeds their expertise or requires deeper investigation, Tier 2 Techs escalate it to Tier 3 specialists, providing comprehensive documentation to ensure a smooth handoff. This collaborative approach helps maintain efficient workflows and ensures users receive timely, effective solutions.

What are Tier 2 Techs?

Tier 2 Techs, also known as Tier 2 Technical Support specialists, are IT professionals who handle more complex technical issues that cannot be resolved by Tier 1 support. They typically troubleshoot and resolve escalated problems related to software, hardware, or network systems, often working directly with end users or liaising with Tier 3 specialists for the most advanced issues. Tier 2 Techs require a strong understanding of IT systems, analytical skills, and customer service abilities. They may also assist with system maintenance, updates, and documentation.

What job pays 400,000 a year without a degree?

A Tier 2 Tech role typically does not pay $400,000 annually; such high salaries are more common in executive or specialized fields like software engineering, sales, or investment banking, which often require advanced skills, experience, or certifications rather than a degree. High-paying tech roles may include software architects or senior engineers with extensive expertise and certifications, but reaching a $400,000 salary usually involves seniority and performance-based bonuses. Most jobs paying this level of income are highly competitive and often require a combination of skills, experience, and sometimes entrepreneurial success.

What is the difference between Tier 2 Tech vs Tier 1 Tech?

AspectTier 2 TechTier 1 Tech
CertificationsCompTIA A+, Network+ often requiredEntry-level certifications or none
Work EnvironmentMore complex technical issues, higher responsibilityBasic troubleshooting, routine tasks
Employer UsageIT support teams, help desks in larger organizationsHelp desk roles, first-line support
Search/Comparison IntentUnderstanding roles with more technical skillsEntry-level support roles

In summary, Tier 2 Techs handle more complex technical issues and typically require certifications like CompTIA A+ or Network+. They work in environments with higher responsibility, often in larger organizations' IT support teams. Tier 1 Techs focus on basic troubleshooting and routine tasks, serving as the first point of contact for users. The main difference lies in the level of technical expertise and complexity of issues managed.

More about Tier 2 Tech jobs
What job categories do people searching Tier 2 Tech jobs look for? The top searched job categories for Tier 2 Tech jobs are:
Tier 2 Tech jobs near you
Infographic showing various Tier 2 Tech job openings in the United States as of May 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $88,193 per year, or $42.4 per hour.
IT Support Technician - Tier 2

IT Support Technician - Tier 2

TechCollective

New Orleans, LA • On-site

$52K - $64K/yr

Full-time

Medical, Dental, PTO

Posted 16 days ago

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Job description

Tier 2 Support Technician | TechCollective

  • Location: New Orleans, Louisiana.
  • Work mode: Hybrid work, with onsite visits as needed.
  • Travel: Must be able to travel to client sites when required. Access to a vehicle is required.
  • Role level: Tier 2 / Level II


About TechCollective

TechCollective is a worker-owned IT support cooperative. We support small and mid-sized organizations and nonprofits with responsive, security-minded IT services. We’re looking for a technician who enjoys solving real problems, communicating clearly, and contributing to a collaborative team culture.


Role summary

As a Tier 2 Support Technician, you’ll handle escalations and complex endpoint, identity, and networking issues across a variety of client environments. You’ll work primarily remotely, and you’ll also perform onsite support for installations, troubleshooting, and project work when required.


What you’ll do

  • Troubleshoot and resolve Windows and macOS issues remotely and onsite.
  • Own complex tickets end-to-end: triage, investigation, resolution, and follow-up.
  • Support identity and access workflows: user onboarding/offboarding, MFA issues, account access, and SSO troubleshooting.
  • Administer and troubleshoot Microsoft 365 and Google Workspace (user accounts, groups, mail, and common admin tasks).
  • Troubleshoot networking fundamentals in the field: DHCP/DNS issues, VLAN basics, Wi-Fi problems, and connectivity.
  • Deploy and support workstations, peripherals, and small office networking equipment.
  • Use RMM tooling and scripts to standardize, remediate, and improve fleet health.
  • Document work clearly: ticket notes, time entries, client-facing updates, and internal runbooks.
  • Collaborate with peers on projects and continuous improvement; participate in co-op operations and meetings.


Required qualifications

  • 2+ years of professional desktop support experience (Tier 2 / Level II or equivalent).
  • Strong troubleshooting skills on Windows and macOS.
  • Comfortable with core networking concepts (DHCP, DNS, VLANs) and practical troubleshooting.
  • Excellent written and verbal communication; confident interacting with clients.
  • Strong ticket hygiene: accurate notes, time entries, and timely updates.
  • Ability to travel to client sites as needed (reliable transportation and willingness to be onsite).
  • Self-directed and dependable: can prioritize work, ask for help when needed, and follow through.


Preferred / nice-to-have

  • Experience in an MSP environment (or similarly fast-paced multi-client support role).
  • Familiarity with PSA/RMM tools (e.g., Autotask, Datto RMM) or equivalents.
  • JumpCloud (or similar IAM/MDM) experience: device enrollment, policies, and MFA troubleshooting.
  • Networking platform experience (e.g., UniFi) and basic firewall/switch/wifi troubleshooting.
  • Windows Server fundamentals (AD, GPO, file shares/permissions).
  • Backup troubleshooting (endpoint and cloud).
  • Basic scripting/automation mindset (PowerShell and/or Bash).
  • VoIP troubleshooting experience (as applicable).


Compensation and benefits

  • Salary range: $52,000–$64,000 (commensurate with experience; may vary by location).
  • Health and dental insurance contribution (50% employer-paid).
  • Flexible, collaborative work environment and professional development.
  • Generous paid time off
  • Path to co-op membership/ownership for successful hires, with equity and potential patronage/dividends over time.


How to apply

Please send a resume and a short note describing your favorite open source project. If you have links to relevant projects, documentation, or scripts, include them.

Company Description

TechCollective is a worker-owned IT support cooperative. We support small and mid-sized organizations and nonprofits with responsive, security-minded IT services. We’re looking for a technician who enjoys solving real problems, communicating clearly, and contributing to a collaborative team culture.