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Tier 2 Tech Jobs (NOW HIRING)

Tech-Keys

Tier 2 - IT Engineer MN

Eagan, MN · On-site

$55K - $75K/yr

THIS IS NOT A REMOTE POSITION** Tech-Keys is seeking an experienced Tier 2 IT Engineer to join our team. The ideal candidate will provide technical support to our customers and consistently strive ...

Enlighten Enterprise Holdings Inc

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Tier 2 IT Technician

Murfreesboro, TN · On-site

$65K - $75K/yr

The Tier 2 IT Technician handles escalated and advanced technical issues that Tier 1 technicians cannot resolve, and serves as a technical resource for the support team. In addition to day-to-day ...

Enlighten Enterprise Holdings Inc

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Tier 2 IT Technician

Murfreesboro, TN · On-site

$65K - $75K/yr

The Tier 2 IT Technician handles escalated and advanced technical issues that Tier 1 technicians cannot resolve, and serves as a technical resource for the support team. In addition to day-to-day ...

Aris Search

MSP Tier 2

Elgin, IL · On-site

$75K/yr

Tier 2 IT Support Engineer (MSP Environment - In Office + Field Work) Location: Elgin, IL Salary: Up to $75,000/year Job Type: Full-time, In-Office with Occasional Field Visits Are you a tech-savvy ...

Netranom

Tier 2 IT Technician

Morgantown, WV · On-site

Tier 2 Technician - Morgantown, WV (Hybrid) Netranom | Morgantown, WV | Hybrid | Full-Time About ... From managed IT services and network security to cloud solutions and A/V deployments, we serve a ...

Netranom

Tier 2 IT Technician

Morgantown, WV · On-site

$22 - $30.25/hr

Tier 2 Technician -- Morgantown, WV (Hybrid) Netranom | Morgantown, WV | Hybrid | Full-Time About ... From managed IT services and network security to cloud solutions and A/V deployments, we serve a ...

Aris Search

MSP Field Tech Tier 2

New York, NY · Hybrid

... g companies and managed services providers. We place candidates on a permanent, full time basis (no contract or contract-to-hire positions). Tier 2 Field Technician (New York City | Hybrid Field ...

Tech-Keys

IT Engineer, Tier 2 NJ

Howell, NJ · On-site

$50K - $70K/yr

THIS IS NOT A REMOTE POSITION** Tech-Keys is seeking an experienced Tier 2 IT Engineer to join our team. The ideal candidate will provide technical support to our customers and consistently strive ...

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Tier 2 Tech information

See salary details

$634

$1.7K

$2.5K

How much do tier 2 tech jobs pay per week?

As of Aug 18, 2026, the average weekly pay for tier 2 tech in the United States is $1,696.02, according to ZipRecruiter salary data. Most workers in this role earn between $1,355.77 and $2,028.85 per week, depending on experience, location, and employer.

What is a Tier 2 Tech?

Tier 2 Techs, also known as Tier 2 Technical Support specialists, are IT professionals who handle more complex technical issues that cannot be resolved by Tier 1 support. They typically troubleshoot and resolve escalated problems related to software, hardware, or network systems, often working directly with end users or liaising with Tier 3 specialists for the most advanced issues. Tier 2 Techs require a strong understanding of IT systems, analytical skills, and customer service abilities. They may also assist with system maintenance, updates, and documentation.

What are the key skills and qualifications needed to thrive as a Tier 2 Tech?

To thrive as a Tier 2 Tech, you need a solid understanding of computer hardware, software troubleshooting, networking fundamentals, and typically an associate degree or relevant certifications such as CompTIA A+ or Network+. Familiarity with ticketing systems, remote desktop tools, and diagnostic software is commonly required. Strong problem-solving skills, patience, and effective communication help set exceptional Tier 2 Techs apart when dealing with escalated technical issues. These skills and qualities are crucial for efficiently resolving complex support requests and ensuring customer satisfaction.

How does a Tier 2 Tech typically collaborate with Tier 1 and Tier 3 support teams?

Tier 2 Techs serve as an escalation point for complex technical issues that Tier 1 support cannot resolve. They often communicate closely with Tier 1 agents to gather detailed information about the user's problem and may provide feedback or training to improve first-level resolution rates. Additionally, if an issue exceeds their expertise or requires deeper investigation, Tier 2 Techs escalate it to Tier 3 specialists, providing comprehensive documentation to ensure a smooth handoff. This collaborative approach helps maintain efficient workflows and ensures users receive timely, effective solutions.

What is the difference between Tier 2 Tech vs Tier 1 Tech?

AspectTier 2 TechTier 1 Tech
CertificationsCompTIA A+, Network+ often requiredEntry-level certifications or none
Work EnvironmentMore complex technical issues, higher responsibilityBasic troubleshooting, routine tasks
Employer UsageIT support teams, help desks in larger organizationsHelp desk roles, first-line support
Search/Comparison IntentUnderstanding roles with more technical skillsEntry-level support roles

In summary, Tier 2 Techs handle more complex technical issues and typically require certifications like CompTIA A+ or Network+. They work in environments with higher responsibility, often in larger organizations' IT support teams. Tier 1 Techs focus on basic troubleshooting and routine tasks, serving as the first point of contact for users. The main difference lies in the level of technical expertise and complexity of issues managed.

More about Tier 2 Tech jobs

What job categories do people searching Tier 2 Tech jobs look for?

The top searched job categories for Tier 2 Tech jobs are:

Tier 2 Tech jobs near you
Infographic showing various Tier 2 Tech job openings in the United States as of August 2026, with employment types broken down into 57% Full Time, and 43% Contract. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $88,193 per year, or $42.4 per hour.

Support Engineer- Tier II

Lyra Technology Group

Cincinnati, OH • On-site

$70K - $75K/yr

Full-time

Re-posted 23 days ago

Job description

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.
Lyra Technology Group is looking for a full-time Tier II Support Engineer to join the team at one of our operating companies. The Tier II Support Engineer will work out of one of our clients' headquarters as part of an IT team to diagnose and troubleshoot technical issues, maintain computer systems, and provide remote and on-site support. They should be comfortable with quickly adapting to new technologies and working both independently and in a team environment.
Your work as the Tier II Support Engineer includes several components:
• Diagnose and troubleshoot technical issues
• Maintain computer systems
• Provide remote and onsite support
• Maintain documentation of processes, issues, and solutions
Our ideal Tier II Support Engineer has the following qualifications:
• Proven experience working as a Tier 2 IT engineer for at least 3 years
• Excellent customer service and communication skills
• Excellent problem-solving and analytical skills
• Ability to explain technical solutions in a clear and understandable manner
• Experience in 365 administration
• Networking experience
• Experience trouble shooting printers
• Experience with Azure
• A degree in Information Technology is a plus
• MS - 102 certification is a plus
• MD - 102 certification is a plus
The targeted base compensation for this role is $70,000-$75,000 and will operate in Cincinnati, OH. If you're motivated by meaningful client relationships, strategic selling, and a dynamic work environment, we want to hear from you!

Apply