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Tier 2 Tech Jobs (NOW HIRING)

Tech-Keys

IT Engineer, Tier 2 MN

Eagan, MN · On-site

$75K/yr

THIS IS NOT A REMOTE POSITION** Tech-Keys is seeking an experienced Tier 2 IT Engineer to join our team. The ideal candidate will provide technical support to our customers and consistently strive ...

Tech-Keys

IT Engineer, Tier 2 MN

Eagan, MN · On-site

$75K/yr

**THIS IS NOT A REMOTE POSITION** Tech-Keys is seeking an experienced Tier 2 IT Engineer to join our team. The ideal candidate will provide technical support to our customers and consistently strive ...

Weiss-Aug

IT Technician - Tier 2

New Kensington, PA · On-site

They are seeking an IT Technician - Tier 2 to provide advanced technical support within a manufacturing environment, focusing on escalated desktop, network, and systems support. Responsibilities ...

Aris Search

MSP Tier 2

Elgin, IL · On-site

$75K/yr

Tier 2 IT Support Engineer (MSP Environment - In Office + Field Work) Location: Elgin, IL Salary: Up to $75,000/year Job Type: Full-time, In-Office with Occasional Field Visits Are you a tech-savvy ...

Aris Search

MSP Tier 2

Elgin, IL · On-site

$75K/yr

Tier 2 IT Support Engineer (MSP Environment - In Office + Field Work) Location: Elgin, IL Salary: Up to $75,000/year Job Type: Full-time, In-Office with Occasional Field Visits Are you a tech-savvy ...

ADVANCED CABLE AND COMMUNICATIONS I

Be Seen First

Structured Cabling Technician

Santa Ana, CA · On-site

$20 - $38/hr

Tier 1 Tech (No experience necessary. Will train onsite) Tier 2 Tech (1 position open) Tier 3 Tech (1 position open) Duties and Responsibilities: Pulling cable, Supporting cable, Terminating jacks ...

Teal

Tier 2 Support Tech

Minneapolis, MN · On-site

$55K - $70K/yr

To be successful in this role, the Tier 2 Support Tech should possess strong problem-solving skills, an in-depth understanding of information systems, and a willingness to embrace new technologies ...

ADVANCED CABLE AND COMMUNICATIONS I

Be Seen First

Structured Cabling Technician

Santa Ana, CA · On-site

$20 - $38/hr

Tier 1 Tech (No experience necessary. Will train onsite) Tier 2 Tech (1 position open) Tier 3 Tech (1 position open) Duties and Responsibilities: Pulling cable, Supporting cable, Terminating jacks ...

Netsurit US

Tier 2 Support Technician

Albuquerque, NM · On-site

$50K - $65K/yr

We are seeking an experienced and detail-oriented Tier 2 to join our IT support team. In this role, you'll provide advanced troubleshooting, support escalation management, and resolution for a wide ...

Teal

Tier 2 Support Tech

Minneapolis, MN

To be successful in this role, the Tier 2 Support Tech should possess strong problem-solving skills, an in-depth understanding of information systems, and a willingness to embrace new technologies ...

Netranom

Tier 2 IT Technician

Morgantown, WV · On-site

Tier 2 Technician - Morgantown, WV (Hybrid) Netranom | Morgantown, WV | Hybrid | Full-Time About ... From managed IT services and network security to cloud solutions and A/V deployments, we serve a ...

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All JobsTier 2 Tech Jobs

Tier 2 Tech information

See salary details

$634

$1.7K

$2.5K

How much do tier 2 tech jobs pay per week?

As of Jun 20, 2026, the average weekly pay for tier 2 tech in the United States is $1,696.02, according to ZipRecruiter salary data. Most workers in this role earn between $1,355.77 and $2,028.85 per week, depending on experience, location, and employer.

What jobs pay $10,000 a month without a degree?

A Tier 2 Tech role typically does not pay $10,000 a month without specialized skills or certifications. High-paying jobs that can reach this level often include roles in sales, real estate, or entrepreneurship, which rely on experience, networking, and performance rather than formal degrees. Technical roles like software development or cybersecurity may also reach this income with experience and certifications but usually require relevant training.

What are Tier 2 Techs?

Tier 2 Techs, also known as Tier 2 Technical Support specialists, are IT professionals who handle more complex technical issues that cannot be resolved by Tier 1 support. They typically troubleshoot and resolve escalated problems related to software, hardware, or network systems, often working directly with end users or liaising with Tier 3 specialists for the most advanced issues. Tier 2 Techs require a strong understanding of IT systems, analytical skills, and customer service abilities. They may also assist with system maintenance, updates, and documentation.

What are the key skills and qualifications needed to thrive as a Tier 2 Tech, and why are they important?

To thrive as a Tier 2 Tech, you need a solid understanding of computer hardware, software troubleshooting, networking fundamentals, and typically an associate degree or relevant certifications such as CompTIA A+ or Network+. Familiarity with ticketing systems, remote desktop tools, and diagnostic software is commonly required. Strong problem-solving skills, patience, and effective communication help set exceptional Tier 2 Techs apart when dealing with escalated technical issues. These skills and qualities are crucial for efficiently resolving complex support requests and ensuring customer satisfaction.

What is the difference between Tier 2 Tech vs Tier 1 Tech?

AspectTier 2 TechTier 1 Tech
CertificationsCompTIA A+, Network+ often requiredEntry-level certifications or none
Work EnvironmentMore complex technical issues, higher responsibilityBasic troubleshooting, routine tasks
Employer UsageIT support teams, help desks in larger organizationsHelp desk roles, first-line support
Search/Comparison IntentUnderstanding roles with more technical skillsEntry-level support roles

In summary, Tier 2 Techs handle more complex technical issues and typically require certifications like CompTIA A+ or Network+. They work in environments with higher responsibility, often in larger organizations' IT support teams. Tier 1 Techs focus on basic troubleshooting and routine tasks, serving as the first point of contact for users. The main difference lies in the level of technical expertise and complexity of issues managed.

What hot tech job pays $775 000?

High-level executive roles in technology, such as Chief Technology Officer (CTO) or Chief Information Officer (CIO), can reach annual compensation of $775,000 or more, especially in large corporations or successful startups. These positions typically require extensive experience, leadership skills, and often involve stock options or bonuses in addition to salary.

What is a Tier 2 technician?

A Tier 2 technician is a technical support professional who handles more complex issues than Tier 1, often requiring deeper technical knowledge and troubleshooting skills. They typically work with advanced hardware, software, and network problems, and may use diagnostic tools or remote support software to resolve issues efficiently.

What is Tier 1 vs Tier 2 vs Tier 3 tech support?

Tier 1 tech support involves basic troubleshooting and customer service, handling common issues and providing initial assistance. Tier 2 support handles more complex problems requiring deeper technical knowledge, often involving remote diagnostics or specialized tools. Tier 3 support consists of highly experienced technicians or engineers who resolve advanced issues, often involving system repairs, hardware replacements, or software development tasks.

How does a Tier 2 Tech typically collaborate with Tier 1 and Tier 3 support teams?

Tier 2 Techs serve as an escalation point for complex technical issues that Tier 1 support cannot resolve. They often communicate closely with Tier 1 agents to gather detailed information about the user's problem and may provide feedback or training to improve first-level resolution rates. Additionally, if an issue exceeds their expertise or requires deeper investigation, Tier 2 Techs escalate it to Tier 3 specialists, providing comprehensive documentation to ensure a smooth handoff. This collaborative approach helps maintain efficient workflows and ensures users receive timely, effective solutions.
What job categories do people searching Tier 2 Tech jobs look for? The top searched job categories for Tier 2 Tech jobs are:
Tier 2 Tech jobs near you
Infographic showing various Tier 2 Tech job openings in the United States as of June 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $88,193 per year, or $42.4 per hour.
IT Engineer, Tier 2 MN

IT Engineer, Tier 2 MN

Tech-Keys

Eagan, MN • On-site

$75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description

Description
**THIS IS NOT A REMOTE POSITION**
Tech-Keys is seeking an experienced Tier 2 IT Engineer to join our team. The ideal candidate will provide technical support to our customers and consistently strive for quality service delivery. The successful candidate will be able to troubleshoot and resolve our customers' IT related issues.
Responsibilities:
  • Provide IT support to internal and external customers
  • Troubleshoot and resolve IT related inquiries and problems
  • Maintain and update our knowledge base and technical documents
  • Ensure service delivery quality at all times

Requirements
  • Proven experience working as a Tier 2 IT engineer for at least 3 years
  • Excellent customer service and communication skills
  • Excellent problem solving and analytical skills
  • Ability to explain technical solutions in a clear and understandable manner
  • Experience in 365 administration
  • Networking experience
  • Experience trouble shooting printers
  • Experience with Azure
  • Experience with datto
  • Degree in Information Technology is a plus
  • MS - 102 certification is a plus
  • MD - 102 certification is a plus

Expected Outcomes
  • Work on 15-20, and resolve 12- 14 Tier 2 tickets each day
  • Provide the best possible solution to clients
  • Maintaining clear communication with clients
  • Keeping assigned tickets organized and updated
  • Periodic assignment of afterhours oncall support
  • Periodic visits onsite at our clients

Compensation & Benefits
  • Up to $75K / Year, based on experience
  • Health, Dental, Vision & other additional benefits
  • 401K (With 4% Match) eligible after 90 Days
  • Generous PTO

Tech-Keys has been named an NJ Top Workplace four years in a row, and that's no accident. As a growing, industry-leading Managed Service Provider, we're deeply committed to a culture that prioritizes care; for our clients and for each other. Tech-Keys may be the right place for you if you're looking for a place where your work matters and your people genuinely have your back.
Interview Process
  • Apply to the position, upload your resume, and answer the questions in the application.
  • Upon reviewing your resume, we'll send you an email with a link to a perform a one-way video interview.
  • Upon reviewing the video interview, we'll email you asking to setup an in-person interview.
  • After the interview we will email you asking for references.
  • We will call you letting you know our decision and discuss compensation.
  • At any point during this process if we feel you will not be a fit, we will let you know, we do not leave applications unanswered!

Apply