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12 Tech-Keys Jobs Hiring Near You

Tech-Keys

Tier 2 - IT Engineer MN

Eagan, MN · On-site

$75K/yr

**THIS IS NOT A REMOTE POSITION** Tech-Keys is seeking an experienced Tier 2 IT Engineer to join our team. The ideal candidate will provide technical support to our customers and consistently strive ...

Tech-Keys

Tier 2 - IT Engineer MN

Eagan, MN · On-site

$75K/yr

THIS IS NOT A REMOTE POSITION** Tech-Keys is seeking an experienced Tier 2 IT Engineer to join our team. The ideal candidate will provide technical support to our customers and consistently strive ...

Tech-Keys

Technical Account Manager

Howell, NJ · On-site

$65K - $90K/yr

At Tech-Keys, we're on the lookout for a passionate Technical Account Manager to become part of our team and join in our revolution of the client experience alongside our dedicated service teams. As ...

Tech-Keys

Technical Account Manager

Howell, NJ · On-site

$65K - $90K/yr

Description At Tech-Keys, we're on the lookout for a passionate Technical Account Manager to become part of our team and join in our revolution of the client experience alongside our dedicated ...

Tech-Keys

Engagement Assistant

Howell, NJ · On-site

$50K/yr

About Us Tech-Keys is a growing managed service provider (MSP) headquartered in Howell, NJ. Our Team Success department keeps our culture strong and our people supported as we continue to grow. We ...

Tech-Keys

Engagement Assistant

Howell, NJ · On-site

$50K/yr

Description About Us Tech-Keys is a growing managed service provider (MSP) headquartered in Howell, NJ. Our Team Success department keeps our culture strong and our people supported as we continue to ...

Tech-Keys

Support Technician, Tier 1 NJ

Howell, NJ · On-site +1

$21.50 - $29.50/hr

The ideal candidate has strong customer service skills, a basic understanding of IT systems, and the ability to resolve common technical problems efficiently. Key Responsibilities: * Answer incoming ...

Tech-Keys

Support Technician, Tier 1 NJ

Howell, NJ · On-site

$21.50 - $29.50/hr

The ideal candidate has strong customer service skills, a basic understanding of IT systems, and the ability to resolve common technical problems efficiently. Key Responsibilities: * Answer incoming ...

Tech-Keys

Support Technician, Tier 1 NJ

Howell, NJ · On-site +1

$21.50 - $29.50/hr

The ideal candidate has strong customer service skills, a basic understanding of IT systems, and the ability to resolve common technical problems efficiently. Key Responsibilities: * Answer incoming ...

Tech-Keys

Support Technician, Tier 1 NJ

Howell, NJ · On-site

$21.50 - $29.50/hr

The ideal candidate has strong customer service skills, a basic understanding of IT systems, and the ability to resolve common technical problems efficiently. Key Responsibilities: * Answer incoming ...

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Tier 2 - IT Engineer MN

Tier 2 - IT Engineer MN

Tech-Keys

Eagan, MN • On-site

$75K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 9 days ago

Job description

**THIS IS NOT A REMOTE POSITION**

Tech-Keys is seeking an experienced Tier 2 IT Engineer to join our team. The ideal candidate will provide technical support to our customers and consistently strive for quality service delivery. The successful candidate will be able to troubleshoot and resolve our customers’ IT related issues.

Responsibilities:

  • Provide IT support to internal and external customers
  • Troubleshoot and resolve IT related inquiries and problems
  • Maintain and update our knowledge base and technical documents
  • Ensure service delivery quality at all times

Expected Outcomes:
  • Work on 15-20, and resolve 12- 14 Tier 2 tickets each day
  • Provide the best possible solution to clients
  • Maintaining clear communication with clients
  • Keeping assigned tickets organized and updated
  • Periodic assignment of afterhours oncall support
  • Periodic visits onsite at our clients

Compensation & Benefits:
  • Up to $75K / Year, based on experience
  • Health, Dental, Vision & other additional benefits
  • 401K (With 4% Match) eligible after 90 Days
  • Generous PTO

Tech-Keys has been named an NJ Top Workplace four years in a row, and that’s no accident. As a growing, industry-leading Managed Service Provider, we’re deeply committed to a culture that prioritizes care; for our clients and for each other. Tech-Keys may be the right place for you if you’re looking for a place where your work matters and your people genuinely have your back.


Interview Process:
  • Apply to the position, upload your resume, and answer the questions in the application.
  • Upon reviewing your resume, we'll send you an email with a link to a perform a one-way video interview.
  • Upon reviewing the video interview, we'll email you asking to setup an in-person interview.
  • After the interview we will email you asking for references.
  • We will call you letting you know our decision and discuss compensation.
  • At any point during this process if we feel you will not be a fit, we will let you know, we do not leave applications unanswered!

Requirements:


  • Proven experience working as a Tier 2 IT engineer for at least 3 years
  • Excellent customer service and communication skills
  • Excellent problem solving and analytical skills
  • Ability to explain technical solutions in a clear and understandable manner
  • Experience in 365 administration
  • Networking experience
  • Experience trouble shooting printers
  • Experience with Azure
  • Experience with datto
  • Degree in Information Technology is a plus
  • MS - 102 certification is a plus
  • MD - 102 certification is a plus