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Ticketmaster Customer Service Jobs (NOW HIRING)

Ticketmaster

Box Office Agent

Tacoma, WA · On-site

Providing exceptional front-line customer service to ticket purchasers * Conduct in-person ticket sales at the Box Office using the Ticketmaster Point of Sale system * Working with Archtics and TM ...

Live Nation

Guest Services

Philadelphia, PA

$15/hr

Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually ... The Guest Service member will interact with customers to provide information in response to ...

Seattle Theatre Group

Audience Services Manager

Seattle, WA · On-site

$29.25 - $40.95/hr

... customer service background with proven conflict resolution skills * Advanced experience supervising staff, coaching team members, and managing employee performance * Proficiency with Ticketmaster ...

New

Livenation

Box Office Agent

Tacoma, WA

Providing exceptional front-line customer service to ticket purchasers * Conduct in-person ticket sales at the Box Office using the Ticketmaster Point of Sale system * Working with Archtics and TM ...

Live Nation

Guest Services

Philadelphia, PA

$15/hr

Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually ... The Guest Service member will interact with customers to provide information in response to ...

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How much do ticketmaster customer service jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for ticketmaster customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Ticketmaster Customer Service position, and why are they important?

To thrive as a Ticketmaster Customer Service representative, you need strong communication abilities, problem-solving skills, and customer service experience, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing platforms, and basic computer proficiency is usually required. Patience, active listening, and a positive attitude help you effectively address customer concerns and collaborate with colleagues. These skills are essential to ensure a smooth ticketing experience, resolve issues efficiently, and maintain Ticketmaster’s high standard of customer satisfaction.

What is a Ticketmaster Customer Service job?

A Ticketmaster Customer Service job involves assisting customers with ticket purchases, event information, refunds, and troubleshooting issues related to their accounts. Representatives communicate via phone, email, or chat to resolve inquiries efficiently. Strong problem-solving and communication skills are essential to ensure a positive customer experience.

What are the typical daily responsibilities of a Ticketmaster Customer Service representative?

As a Ticketmaster Customer Service representative, your day-to-day tasks involve assisting customers with ticket purchases, refunds, order inquiries, and troubleshooting issues related to event access. You’ll handle a high volume of calls, emails, or chats while maintaining accurate records in the company’s ticketing and CRM systems. Additionally, you may be required to collaborate with other departments to resolve complex situations or escalate specific cases. This dynamic environment helps you hone communication skills and gain invaluable experience in a fast-paced, customer-centered industry.

More about Ticketmaster Customer Service jobs
What cities are hiring for Ticketmaster Customer Service jobs? Cities with the most Ticketmaster Customer Service job openings:
What states have the most Ticketmaster Customer Service jobs? States with the most job openings for Ticketmaster Customer Service jobs include:
What job categories do people searching Ticketmaster Customer Service jobs look for? The top searched job categories for Ticketmaster Customer Service jobs are:
Ticketmaster Customer Service jobs near you
Infographic showing various Ticketmaster Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

CIVIC CENTER FOUNDATION

Oklahoma City, OK

$14.75 - $20.25/hr

Part-time

Posted yesterday

Job description

We are seeking a part-time Box Office Sales Associate who will greet and assist guests of the Civic Center Music Hall and Hudiburg Chevrolet Center with event ticket purchases. Box Office Sales Associate will work to process, fulfill and distribute event ticket orders for a variety of performances in various venues. The position will primarily utilize Paciolan ticketing software with some navigation in Ticketmaster.

Job functions will include but are not limited to:

  • Processing ticket orders, ticket reprints, payments and update account information as needed
  • Accurately managing cash and credit transactions in both slow and fast-paced environments.
  • Acting as facility reception presenting a friendly persona to the public while maintaining the policies and procedures of the Civic Center Foundation and its user groups
  • Professionally answering a public phone line and fielding a variety of questions
  • Providing exceptional customer service to patrons at all times
  • Special projects including ticketing mail-outs and preparation of will call
  •  Working irregular shifts dependent upon performance calendar
  • Reading seating maps for multiple venues
  • Working with a computer screen for the duration of the shift
  • Greeting and directing guests in the Civic Center Music Hall Lobby
  • Assisting guests with special needs.
  • Minimum of 18 years old
  • Ability to understand and communicate in conversational English and follow written and verbal instruction (Additional language proficiency encouraged to apply)
  • Effective interpersonal and oral communication skills with a positive attitude
  • Ability to multitask and prioritize while maintaining attention to detail
  • Previous cash handling and/or customer service experience preferred
  • Previous ticket office experience preferred but not required
  • Proficiency in Microsoft Office (Word, Excel, Outlook)
  • Proficiency in basic computer navigation
  • Paciolan and/or Ticketmaster (Archtics) experience preferred
  • Must be enthusiastic and possess excellent interpersonal skills
  • Must be excited to work evenings, weekends, and holidays as needed

Apply