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Ticketmaster Customer Service Jobs in Texas (NOW HIRING)

AMB Sports & Entertainment

Ticket Attendant

Mercedes, TX

$13.25 - $17/hr

Provide incredible customer service, including and not limited to gate entry assistance, resolving various ticketing issues, troubleshooting ticket apps including Ticketmaster * Treat everyone with ...

Livenation

Box Office- Scoot Inn/Emo's

Austin, TX · On-site

Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually ... Customer Service * Prompt, courteous and knowledgeable customer service both in person and over the ...

Livenation

Venue Box Office staff

San Antonio, TX · On-site

Maintain superior customer service both in person and over the phones * Answer phone with prompt and courteous attitude * Guest Relations * Will Call/Sales/Coat Check Window * Running Ticketmaster ...

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Ticketmaster Customer Service information

What is the hiring process at Ticketmaster Customer Service?

The hiring process for Ticketmaster Customer Service roles typically involves submitting an online application, completing an initial phone or video interview, and participating in an in-person or virtual interview. Candidates may also undergo skills assessments and background checks before receiving a job offer.

What are the key skills and qualifications needed to thrive in the Ticketmaster Customer Service position, and why are they important?

To thrive as a Ticketmaster Customer Service representative, you need strong communication abilities, problem-solving skills, and customer service experience, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing platforms, and basic computer proficiency is usually required. Patience, active listening, and a positive attitude help you effectively address customer concerns and collaborate with colleagues. These skills are essential to ensure a smooth ticketing experience, resolve issues efficiently, and maintain Ticketmaster’s high standard of customer satisfaction.

What is a Ticketmaster Customer Service?

A Ticketmaster Customer Service job involves assisting customers with ticket purchases, event information, refunds, and troubleshooting issues related to their accounts. Representatives communicate via phone, email, or chat to resolve inquiries efficiently. Strong problem-solving and communication skills are essential to ensure a positive customer experience.

What are the typical daily responsibilities of a Ticketmaster Customer Service representative?

As a Ticketmaster Customer Service representative, your day-to-day tasks involve assisting customers with ticket purchases, refunds, order inquiries, and troubleshooting issues related to event access. You’ll handle a high volume of calls, emails, or chats while maintaining accurate records in the company’s ticketing and CRM systems. Additionally, you may be required to collaborate with other departments to resolve complex situations or escalate specific cases. This dynamic environment helps you hone communication skills and gain invaluable experience in a fast-paced, customer-centered industry.

What are popular job titles related to Ticketmaster Customer Service jobs in Texas?

For Ticketmaster Customer Service jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Ticketmaster Customer Service jobs in Texas look for?

The top searched job categories for Ticketmaster Customer Service jobs in Texas are:

What cities in Texas are hiring for Ticketmaster Customer Service jobs?

Cities in Texas with the most Ticketmaster Customer Service job openings:

Ticketmaster Customer Service jobs near you
Infographic showing various Ticketmaster Customer Service job openings in Texas as of August 2026, with employment types broken down into 100% Part Time. Highlights an 100% In-person job distribution.

Ticket Attendant

AMB Sports & Entertainment

Mercedes, TX

$13.25 - $17/hr

Part-time

Re-posted 8 days ago

Job description

About Mercedes-Benz Stadium

Opened in August 2017, Mercedes-Benz Stadium is a world-class sports and entertainment venue in downtown Atlanta and home to the National Football League's Atlanta Falcons and Major League Soccer's Atlanta United. The multi-purpose stadium was named the 2019 Sports Facility of the Year and is host to major sports and entertainment events, including the 2026 World Cup, the 2018 and 2025 College Football Playoff National Championships, the 2018 MLS Cup, and Super Bowl LIII. Mercedes-Benz Stadium is the first professional sports stadium in North America to achieve LEED Platinum Certification and the first stadium worldwide to achieve TRUE Platinum Certification for zero waste by the United States Green Building Council. Mercedes-Benz Stadium is proud to be collaborating with naming rights partner Mercedes-Benz and thirteen founding partners including Coca-Cola, Equifax, The Home Depot, Novelis, SCANA Energy, Truist, IBM, Georgia Power, American Family Insurance, Global Payments, Ticketmaster, and Delta Airlines.

To learn more about Mercedes-Benz Stadium visit www.mercedesbenzstadium.com. Follow us on Facebook, Instagram and Twitter.

Job Summary: Mercedes- Benz Stadium Ticket Attendants are best known for their proficient knowledge, impactful customer interaction and responsive engagement. This position serves as the front -facing point of contact for our guests and sets the tone for our guests.

Role and Responsibilities

  • Greet our guests/ clients / fans to our Stadium

  • Provide incredible customer service, including and not limited to gate entry assistance, resolving various ticketing issues, troubleshooting ticket apps including Ticketmaster

  • Treat everyone with courtesy, respect, and genuine kindness

Preferred Skills /Education

  • High school diploma or general education degree (GED)

  • Experience in event ticketing field preferred

  • Excellent interpersonal skills

Qualifications

  • Able to work outside, ability to stand and (and walk) for extended periods of time

  • Efficiently operate Ticketmaster ticketing systems including assisting with mobile app, troubleshoot ticketing issues from the Gates

  • Able to prioritize ticketing issues with courtesy and professionalism

  • Able to troubleshoot and resolve mobile ticketing questions and issues

  • Comfort with learning ticketing technologies and comfort working on mobile devices

  • Must be able to work an irregular work schedule to include nights, weekends, and holidays

  • Ability to work well in a team environment

  • Immediate availability to work events

Apply