Ticketmaster Customer Service Jobs in Texas (NOW HIRING)

Job Summary:
Job Description - Fulfillment Representative
Location: On site - Austin, TX
Division: Front Gate Tickets
Line Manager: Fulfillment Manager
Position Type: Seasonal, Part-Time, Non-Exempt
THE TEAM:
Front Gate Tickets is North America's leading software and operations provider for the festival market. We provide technical solutions for e-commerce ticketing, access control, data management and fan engagement. We partner and run on-site operations for over 200 festivals each year and are on a massive growth trajectory matched by no one in the industry. We do it for the fans! Front Gate is owned by Live Nation Entertainment and acts as Ticketmaster's festival arm. We are based in Austin, TX.
THE JOB:
The Fulfillment Representative supports Fulfillment Coordinators and Managers by providing assistance on various duties. Representatives conduct tasks related to the fulfillment of individual ticket orders, beginning with order processing and culminating with package shipment in the most innovative, convenient and fan-friendly ways.
This seasonal, part-time position offers flexible scheduling Monday through Friday with shifts from 8am to 5pm. You must be located in Austin, TX as all shifts operate out of our warehouse facility.
WHAT YOU WILL BE DOING:
• Support Coordinators and Managers with multitasking and organizing of festival projects
• Fulfill customer orders by scanning barcodes, reading order details, and matching appropriate number of tickets and/or wristbands
• Maintain fulfillment floor and assist temporary staff in processing orders to ensure accuracy for each customer
• Troubleshoot order discrepancies during fulfillment process
• Assist in training and onboarding of new temporary staff
• Accurate record keeping and data entry
• Complete other projects and duties as assigned
WHAT YOU NEED TO KNOW (or Technical Skills):
• High School Diploma or equivalent
• Experience in event ticketing or fulfillment preferred
• Proficiency using Microsoft Excel
• Business level fluency in English, both oral and written; Bilingual in Spanish a plus
• Able to lift and carry up to 50 pounds unassisted
• Able to work in conditions that are not climate controlled
YOU (Behavioral Skills)
• Strong attention to detail a must
• Energetic, self-starter preferred
• Well organized and prompt
• Comfortable giving directions and supervising others
• Good communication skills, including written and listening
• Able to work in busy, high-pressure environment
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for live events and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment, like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.
HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.