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Ticketmaster Customer Service Jobs in Texas (NOW HIRING)

Livenation

Venue Box Office staff

San Antonio, TX · On-site

Maintain superior customer service both in person and over the phones * Answer phone with prompt and courteous attitude * Guest Relations * Will Call/Sales/Coat Check Window * Running Ticketmaster ...

AEG

Sales & Service Assistant

Fort Worth, TX · On-site

Deliver exceptional customer service while representing Trail Drive Management in a professional ... Understanding of Ticketmaster's Archtics system * Proficiency in Microsoft Office * Ability to work ...

Livenation

Senior Manager, Payroll

Houston, TX · On-site

Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually ... Maintain high levels of Customer Service including response and resolution, as well as develop ...

Live Nation Entertainment, Inc.

Payroll Specialist

Houston, TX · On-site

$22.50 - $30.50/hr

Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually ... Must demonstrate a high level of customer service relationship along with the ability to multi-task ...

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Ticketmaster Customer Service information

What is a Ticketmaster Customer Service?

A Ticketmaster Customer Service job involves assisting customers with ticket purchases, event information, refunds, and troubleshooting issues related to their accounts. Representatives communicate via phone, email, or chat to resolve inquiries efficiently. Strong problem-solving and communication skills are essential to ensure a positive customer experience.

What are the typical daily responsibilities of a Ticketmaster Customer Service representative?

As a Ticketmaster Customer Service representative, your day-to-day tasks involve assisting customers with ticket purchases, refunds, order inquiries, and troubleshooting issues related to event access. You’ll handle a high volume of calls, emails, or chats while maintaining accurate records in the company’s ticketing and CRM systems. Additionally, you may be required to collaborate with other departments to resolve complex situations or escalate specific cases. This dynamic environment helps you hone communication skills and gain invaluable experience in a fast-paced, customer-centered industry.

What are the key skills and qualifications needed to thrive in the Ticketmaster Customer Service position, and why are they important?

To thrive as a Ticketmaster Customer Service representative, you need strong communication abilities, problem-solving skills, and customer service experience, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing platforms, and basic computer proficiency is usually required. Patience, active listening, and a positive attitude help you effectively address customer concerns and collaborate with colleagues. These skills are essential to ensure a smooth ticketing experience, resolve issues efficiently, and maintain Ticketmaster’s high standard of customer satisfaction.

What is the hiring process at Ticketmaster Customer Service?

The hiring process for Ticketmaster Customer Service roles typically involves submitting an online application, completing an initial phone or video interview, and participating in an in-person or virtual interview. Candidates may also undergo skills assessments and background checks before receiving a job offer.

What job categories do people searching Ticketmaster Customer Service jobs in Texas look for?

The top searched job categories for Ticketmaster Customer Service jobs in Texas are:

What cities in Texas are hiring for Ticketmaster Customer Service jobs?

Cities in Texas with the most Ticketmaster Customer Service job openings:

Ticketmaster Customer Service jobs near you
Infographic showing various Ticketmaster Customer Service job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Ticket Seller | Part-Time | Moody Center

Oak View Group

Austin, TX • On-site

$15/hr

Part-time

Retirement

Posted 7 days ago

Oak View Group rating

6.6

Company rating: 6.6 out of 10

Based on 85 frontline employees who took The Breakroom Quiz

18th of 37 rated event venues

Job description

Oak View Group
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.
Position Summary
This Ticket Seller position will be part of a busy and dynamic working environment in the Moody Center. Responsible for ticket sales with a specialization in Ticketmaster Host & TM1 Sales and providing excellent customer service for our world-class events. Providing will-call service as needed. This role is supported by and works closely with the entire ticketing team. The position requires the ability to accommodate a flexible schedule, including evenings, weekends, and holidays
This role pays an hourly rate of $15.00
Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.
This position will remain open until December 4, 2026.
About the Venue
At Moody Center in Austin, Texas, we are building a championship organization that serves our fans, community, and business partners through world-class sports, entertainment, and experiences. We believe our employees are our greatest assets. We strive to create a culture that empowers and inspires our employees to go above and beyond for our clients, patrons, and community.
Moody Center is Austin's new arena that gave the "Live Music Capital of the World" the world-class arena it deserves. Moody Center is a premier 15,000+ seat venue that hosts the biggest artists and acts on the planet. Designed specifically for concerts, the new arena is home to the University of Texas Women's and Men's basketball games, family shows, and other sporting and community events. Moody Center is the first of its kind in the industry with an unrivaled partnership between Oak View Group, Live Nation/C3 Presents, The University of Texas at Austin, and Minister of Culture, Matthew McConaughey. Moody Center has been recently named the Arena of the Year by Pollstar and by the Academy of Country Music.
We want you to join our team and create the most electric entertainment experience in the nation.
Responsibilities
  • Accurately processes payments for tickets while following all proper Ticket Office selling and payment procedures
  • Assist guests with ticketing issues
  • Answer phone with prompt and courteous attitude as needed
  • Demonstrates excellent customer service skills, responding professionally, promptly, and efficiently to customer service requests and needs
  • Facilitate night of show Will Call
  • Sells tickets in Ticketmaster Host and TM1 computer programs
  • Process opening and closing sales reports
  • Answers questions concerning events, tickets, schedules, and gives information concerning coming attractions
  • Remain current with new software/product releases
  • Perform all other duties as assigned by ticketing management team
  • Frequent bending, lifting, sitting, exposure to multiple external elements, extensive walking through the building including inclines and stairs

Qualifications
  • High School Diploma/GED
  • Previous ticketing, point of sale, or customer service experience is preferred
  • Must have basic computer skills and a working knowledge of Windows-based PC programs
  • Experience with large-scale events in an arena, stadium, or concert setting of a similar size (15,000 seats) is highly desirable
  • Previous knowledge of Ticketmaster Host and TM1 ticketing systems is preferred
  • Ability to work well both within a team environment and independently with good decision-making capability
  • Must be customer-service oriented, have a fan-friendly attitude, and a professional demeanor at all times
  • Strong communication skills
  • Extremely organized and detail-oriented, resourceful, quick learner and able to handle multiple projects simultaneously
  • A high degree of personal integrity

Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

What Oak View Group employees say

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About Oak View Group

Sourced by ZipRecruiter

Oak View Group (OVG) is a Development and Investment Company based in Los Angeles, CA, USA. Founded in 2015, the company plays a significant role in the sports and live entertainment industry. Specializing in arena & stadium alliances, OVG is committed to establishing partnerships that facilitate the growth of the live entertainment industry. The company operates multiple subdivisions involved in different aspects like facilities, security, content & media, and investments. Oak View Group's core mission is to be an industry leader that can be trusted by partners, residents, and fans to create world-class experiences.

Industry

Management of companies and enterprises

Company size

51 - 200 Employees

Headquarters location

Los Angeles, CA, US

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