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Ticketmaster Customer Service Jobs (NOW HIRING)

Intuit Dome

Answers Portal Host - Ticketing

Inglewood, CA · On-site

$20 - $22/hr

Must exhibit excellent communication and customer service skills. * Proficient digital literacy with an understanding, or ability to quickly learn, basic our arena ticketing platform (Ticketmaster)

AMB Sports & Entertainment

Ticket Attendant

Mercedes, TX · On-site

$13.25 - $17/hr

Provide incredible customer service, including and not limited to gate entry assistance, resolving various ticketing issues, troubleshooting ticket apps including Ticketmaster * Treat everyone with ...

Events DC

Ticket Seller

Washington, DC · On-site

Ability to develop a growing knowledge of Ticketmaster and other ticketing platforms, including but ... Provide superior customer service to all internal clients. Assist with miscellaneous box office ...

AMB Sports & Entertainment, LLC

Ticket Attendant

Atlanta, GA · On-site

$13.50 - $17.25/hr

Provide incredible customer service, including and not limited to gate entry assistance, resolving various ticketing issues, troubleshooting ticket apps including Ticketmaster * Treat everyone with ...

AMB Sports & Entertainment

Ticket Attendant

Atlanta, GA · On-site

$13.50 - $17.25/hr

Provide incredible customer service, including and not limited to gate entry assistance, resolving various ticketing issues, troubleshooting ticket apps including Ticketmaster * Treat everyone with ...

Live Nation Entertainment, Inc.

Ticket Seller

Santa Ana, CA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually ... Customer Service * Prompt, courteous and knowledgeable customer service both in person and over the ...

Live Nation Entertainment, Inc.

Box Office Seller

Denver, CO · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually ... Customer Service * Prompt, courteous and knowledgeable customer service both in person and over the ...

Livenation

Ticket Seller

Santa Ana, CA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually ... Customer Service * Prompt, courteous and knowledgeable customer service both in person and over the ...

Livenation

Ticket Seller- Satellite Music Hall

Memphis, TN

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually ... Customer Service * Prompt, courteous and knowledgeable customer service both in person and over the ...

Livenation

Box Office Seller

Denver, CO

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually ... Customer Service * Prompt, courteous and knowledgeable customer service both in person and over the ...

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Ticketmaster Customer Service information

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How much do ticketmaster customer service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for ticketmaster customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Ticketmaster Customer Service?

A Ticketmaster Customer Service job involves assisting customers with ticket purchases, event information, refunds, and troubleshooting issues related to their accounts. Representatives communicate via phone, email, or chat to resolve inquiries efficiently. Strong problem-solving and communication skills are essential to ensure a positive customer experience.

What are the typical daily responsibilities of a Ticketmaster Customer Service representative?

As a Ticketmaster Customer Service representative, your day-to-day tasks involve assisting customers with ticket purchases, refunds, order inquiries, and troubleshooting issues related to event access. You’ll handle a high volume of calls, emails, or chats while maintaining accurate records in the company’s ticketing and CRM systems. Additionally, you may be required to collaborate with other departments to resolve complex situations or escalate specific cases. This dynamic environment helps you hone communication skills and gain invaluable experience in a fast-paced, customer-centered industry.

What are the key skills and qualifications needed to thrive in the Ticketmaster Customer Service position, and why are they important?

To thrive as a Ticketmaster Customer Service representative, you need strong communication abilities, problem-solving skills, and customer service experience, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing platforms, and basic computer proficiency is usually required. Patience, active listening, and a positive attitude help you effectively address customer concerns and collaborate with colleagues. These skills are essential to ensure a smooth ticketing experience, resolve issues efficiently, and maintain Ticketmaster’s high standard of customer satisfaction.

What is the hiring process at Ticketmaster Customer Service?

The hiring process for Ticketmaster Customer Service roles typically involves submitting an online application, completing an initial phone or video interview, and participating in an in-person or virtual interview. Candidates may also undergo skills assessments and background checks before receiving a job offer.
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Ticketmaster Customer Service jobs near you
Infographic showing various Ticketmaster Customer Service job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Event Day Associate - Ticket Operations - 2026

cp87

Charlotte, NC

Full-time

Re-posted 6 days ago

Job description

Position:                                Ticket Operations Associate

Department:                          Ticket Operations

Status:                                   Game Day (Non-Exempt)


Primary Responsibilities

  • Help in all areas of the Event Day Ticket Operations from the beginning of the day to the end of the event for all events at Bank of America Stadium.  Shifts range from 3 to 12 hours on event days.
  • Assist in the event day operation of the Tepper Sports & Entertainment Ticket Office through:
    • Gate Manager: Assist Ticket Takers at the gates, answers questions for Ticket Takers and directs patrons if needed as an extension of the Main Ticket Office.
    • Will Call: Distribute Will Call properly and accurately to assure quality customer service.
    • Answering Phones: Assist with answering phones and customers’ questions
    • TicketMaster Sales: Learn to use the TicketMaster system for selling single game tickets.
    • Customer Service: Perform any customer service functions as needed.
    • Runners - as needed: May be needed to navigate around the stadium in order to perform duties
  • Develop an understanding for a very fast-paced Event Day Ticket Office.    
  • Other duties as assigned

Minimum Qualifications

  • Must be able to handle confidential, privileged, and/or sensitive information with carefully and with sensitivity
  • Must be detail-oriented and must be able to multi-task while managing time successfully
  • Must be adaptable to a fast-paced type environment.
  • Must be flexible to work evenings and/or weekends and all Tepper Sports & Entertainment events, including events held on weekends, nights, and holidays
  • Good organizational and communication skills
  • Works well under pressure while maintaining a positive attitude
  • Must be willing to accept and embrace tasks as they are assigned
  • Must be dependable, accountable, and trustworthy
  • Work well in team environment
  • Strong customer service skills
  • Courteous and professional
  • Must pass pre-employment screens


Essential Functions

  • Standing for extended periods of time
  • Sitting and working at desk on a computer
  • Walking throughout the stadium which may include stairs
  • Lift at least 30 pounds

Work Environment

  • This job operates mostly in an office environment and outside in a stadium facility at times which may include inclement weather conditions.

Apply