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Ticketmaster Customer Service Jobs (NOW HIRING)

Live Nation

Guest Services

Philadelphia, PA

$15/hr

Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually ... The Guest Service member will interact with customers to provide information in response to ...

Livenation

Box Office Agent

Tacoma, WA

Providing exceptional front-line customer service to ticket purchasers * Conduct in-person ticket sales at the Box Office using the Ticketmaster Point of Sale system * Working with Archtics and TM ...

Live Nation

Guest Services

Philadelphia, PA

$15/hr

Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually ... The Guest Service member will interact with customers to provide information in response to ...

Livenation

Box Office Agent

Tacoma, WA

Providing exceptional front-line customer service to ticket purchasers * Conduct in-person ticket sales at the Box Office using the Ticketmaster Point of Sale system * Working with Archtics and TM ...

Livenation

Festival Ticket Seller

Los Angeles, CA · On-site

Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually ... Prompt, courteous, and knowledgeable customer service * Facilitate night of show Will Call/Guest ...

AMB Sports + Entertainment

Ticket Attendant

Atlanta, GA · On-site

$14.50 - $17.25/hr

Provide incredible customer service, including and not limited to gate entry assistance, resolving various ticketing issues, troubleshooting ticket apps including Ticketmaster * Treat everyone with ...

Seminole Gaming

Box Office Representative

Orlando, FL · On-site

Utilizes Ticketmaster software to process ticket sales. * Opens and/or closes ticket window as required. * Provides customer service in all aspects of the Ticket Office, including phones. * Provides ...

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How much do ticketmaster customer service jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for ticketmaster customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Ticketmaster Customer Service position, and why are they important?

To thrive as a Ticketmaster Customer Service representative, you need strong communication abilities, problem-solving skills, and customer service experience, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing platforms, and basic computer proficiency is usually required. Patience, active listening, and a positive attitude help you effectively address customer concerns and collaborate with colleagues. These skills are essential to ensure a smooth ticketing experience, resolve issues efficiently, and maintain Ticketmaster’s high standard of customer satisfaction.

What is a Ticketmaster Customer Service job?

A Ticketmaster Customer Service job involves assisting customers with ticket purchases, event information, refunds, and troubleshooting issues related to their accounts. Representatives communicate via phone, email, or chat to resolve inquiries efficiently. Strong problem-solving and communication skills are essential to ensure a positive customer experience.

What are the typical daily responsibilities of a Ticketmaster Customer Service representative?

As a Ticketmaster Customer Service representative, your day-to-day tasks involve assisting customers with ticket purchases, refunds, order inquiries, and troubleshooting issues related to event access. You’ll handle a high volume of calls, emails, or chats while maintaining accurate records in the company’s ticketing and CRM systems. Additionally, you may be required to collaborate with other departments to resolve complex situations or escalate specific cases. This dynamic environment helps you hone communication skills and gain invaluable experience in a fast-paced, customer-centered industry.

More about Ticketmaster Customer Service jobs
What cities are hiring for Ticketmaster Customer Service jobs? Cities with the most Ticketmaster Customer Service job openings:
What states have the most Ticketmaster Customer Service jobs? States with the most job openings for Ticketmaster Customer Service jobs include:
What job categories do people searching Ticketmaster Customer Service jobs look for? The top searched job categories for Ticketmaster Customer Service jobs are:
Ticketmaster Customer Service jobs near you
Infographic showing various Ticketmaster Customer Service job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 82% Part Time, 15% Contract, and 1% Nights. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Title Assistant Box Office Manager | Full-Time | CURE Insurance Arena

Title Assistant Box Office Manager | Full-Time | CURE Insurance Arena

Oak View Group

Trenton, NJ • On-site

$19 - $21/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Oak View Group rating

6.3

Company rating: 6.3 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

21st of 35 rated event venues

Job description

Assistant Box Office Manager | Full-Time | CURE Insurance Arena
Location US-NJ-Trenton
Job Post Information* : Posted Date 2 months ago(5/15/2026 4:55 PM)
Job ID 2026-31941
Category Box Office
Type Regular Full-Time
Location : Location US-NJ-Trenton
Job Post Information* : External Company Name Oak View Group
Job Post Information* : External Company URL https://www.oakviewgroup.com/
Location : Postal Code 08611
Location : Address 81 Hamilton Avenue
Job Post Information* : Post End Date 8/14/2026
Overview

As we gear up for the return of ECHL Hockey in Trenton, we're looking for an Assistant Box Office Manager to join the team. This role assists event setup in Ticketmaster, processes sales & refunds, and ensures smooth event-day operations during Hockey games and other events. Working alongside the Box Office Manager, the Assistant Box Office Manager will additionally assist with day-to-day ticketing operations and support part-time box office staff.

This role pays an hourly rate of $19.00-$21.00

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)

This position will remain open until August 14, 2026.

Responsibilities
  • Serve as a leader for Box Office operations for various events.
  • Utilize the full Ticketmaster suite of products (TM1, Archtics, Host) for ticket sales, processing payments, exchanges, refunds, and will-call distribution and document all complimentary ticket requests issued.
  • Assist in building events and managing inventory in venue Ticketmaster systems.
  • Oversee aspects of ticket scanning operations, which include ticket scanner setup, teardown, maintenance, and upgrades.
  • Assist in updating and relaying box-office-related event information to other departments and clients.
  • Assist in completion of daily sales and deposit reports.
  • Serve as the first point of contact for incoming calls, assisting customers and directing inquiries appropriately, ensuring excellent customer service is delivered to patrons.
  • Assist in troubleshooting ticketing or access issues and handle escalated customer service concerns; act as a point of contact for ticket problem-solving by maintaining up-to-date knowledge of all events, policies, or promotions.
  • Develop and maintain professional relationships to support internal departments with integration of ticketing processes to ensure efficiency across multiple teams
  • Know our ticket sales and monitor and provide prompt, accurate sales reports and breakdowns prior to and on event days to the Box Office Manager.
  • Complete all duties with a customer service focus through teamwork and dedication to Oak View Group's principles.
Qualifications
  • Bachelor's Degree from an accredited college or university with major coursework in business management, sports management, music business, or other related fields is preferred.
  • 2-3+ years in a customer service-oriented role, preferably in a live event, ticketing, or venue setting.
  • Familiarity with Ticketmaster systems preferred.
  • Ability to engage in positive interaction with employees and industry contacts; organize; and problem-solve while prioritizing time management and multitasking in a high-pressure environment.
  • Must have an excellent working knowledge of Word, Excel, Adobe, and other similar computer software programs.
  • Communicate clearly and concisely, both orally and in writing.
  • Flexible schedule including early mornings, days, evenings, weekends, holidays, extended (long) workdays, and extended number of days in a row.
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