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Ticketmaster Customer Service Jobs in Raleigh, NC

AEG

Baseball Account Executive

Durham, NC · On-site

Customer Service: A creative, positive, friendly, and helpful attitude with a commitment to ... Familiarity with CRM software or ticketing systems (e.g., Salesforce, Archtics, or Ticketmaster)

All JobsTicketmaster Customer Service JobsTicketmaster Customer Service Jobs in Raleigh, NC

Ticketmaster Customer Service information

See Raleigh, NC salary details

$9

$18

$26

How much do ticketmaster customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for ticketmaster customer service in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is a Ticketmaster Customer Service?

A Ticketmaster Customer Service job involves assisting customers with ticket purchases, event information, refunds, and troubleshooting issues related to their accounts. Representatives communicate via phone, email, or chat to resolve inquiries efficiently. Strong problem-solving and communication skills are essential to ensure a positive customer experience.

What are the typical daily responsibilities of a Ticketmaster Customer Service representative?

As a Ticketmaster Customer Service representative, your day-to-day tasks involve assisting customers with ticket purchases, refunds, order inquiries, and troubleshooting issues related to event access. You’ll handle a high volume of calls, emails, or chats while maintaining accurate records in the company’s ticketing and CRM systems. Additionally, you may be required to collaborate with other departments to resolve complex situations or escalate specific cases. This dynamic environment helps you hone communication skills and gain invaluable experience in a fast-paced, customer-centered industry.

What are the key skills and qualifications needed to thrive in the Ticketmaster Customer Service position, and why are they important?

To thrive as a Ticketmaster Customer Service representative, you need strong communication abilities, problem-solving skills, and customer service experience, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing platforms, and basic computer proficiency is usually required. Patience, active listening, and a positive attitude help you effectively address customer concerns and collaborate with colleagues. These skills are essential to ensure a smooth ticketing experience, resolve issues efficiently, and maintain Ticketmaster’s high standard of customer satisfaction.

What is the hiring process at Ticketmaster Customer Service?

The hiring process for Ticketmaster Customer Service roles typically involves submitting an online application, completing an initial phone or video interview, and participating in an in-person or virtual interview. Candidates may also undergo skills assessments and background checks before receiving a job offer.

What job categories do people searching Ticketmaster Customer Service jobs in Raleigh, NC look for?

The top searched job categories for Ticketmaster Customer Service jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Ticketmaster Customer Service jobs?

Cities near Raleigh, NC with the most Ticketmaster Customer Service job openings:

Ticketmaster Customer Service jobs near you
Infographic showing various Ticketmaster Customer Service job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,006 per year, or $18.3 per hour.

Part-Time Box Office Representative

City of Raleigh North Carolina

Raleigh, NC • On-site

$15.75/hr

Temporary

Posted 14 days ago

Job description

Job Description The Martin Marietta Center for the Performing Arts Center invites qualified candidates to apply for the part-time position of Box Office Representative. We strive to create enjoyable, memorable experiences for our guests. The Box Office Representative plays a critical role in achieving this goal and creating a positive impression of our venue.

The Box Office Representative's primary duty is selling tickets for events at the Martin Marietta Center for the Performing Arts. This involves heavy customer interaction and handling cash transactions. Selected candidates must be comfortable, proficient and trustworthy with counting cash and giving change back to customers.

This position also hands out pre-purchased (will call) tickets to patrons. Attention to detail and accuracy in performing tasks is a must. Work Schedule This position requires weeknight and weekend shift work.

Duties and Responsibilities The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Greet and maintain a welcoming environment for all guests Process cash and credit card transactions accurately and efficiently Assist patrons with ticket purchases and seating selections Provide information and respond to patron inquiries about events, schedules, pricing, seating and venue policies Distribute will-call tickets and guest-list tickets Help prepare the Box Office before events and close/reconcile it afterwards Follow policies regarding ticketing, cash handling, confidentiality and customer service Typical Qualifications Education and Experience High School diploma or G.E.D

equivalency; 1 to 3 years' experience in customer service, call center, face-to-face customer service, or related field OR Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted Preferred Qualifications Proficiency in spoken Spanish to communicate with guests Additional Information Knowledge Of: Ticketmaster System Theaters and Amphitheater seating and layout Downtown area hospitality venues Customer service principles Skill In: Attention to detail Phone etiquette Ability To: Maintain professional composure in difficult customer service situations Maintain awareness of upcoming venue events ADA and Other Requirements: Work Environment and Physical Effort: Light: Exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Light work may include walking or standing to a significant degree and/or sitting a majority of the time while pushing or pulling arm or leg controls. Work Environment: Employees will frequently work in an office or similar indoor environment.

Work Exposures: Employees will occasionally be exposed to individuals who are hostile or irate. The City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are available upon request.

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