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Ticketmaster Customer Service Jobs in Raleigh, NC

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Ticketmaster Customer Service information

See Raleigh, NC salary details

$9

$18

$26

How much do ticketmaster customer service jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for ticketmaster customer service in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Ticketmaster Customer Service position, and why are they important?

To thrive as a Ticketmaster Customer Service representative, you need strong communication abilities, problem-solving skills, and customer service experience, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing platforms, and basic computer proficiency is usually required. Patience, active listening, and a positive attitude help you effectively address customer concerns and collaborate with colleagues. These skills are essential to ensure a smooth ticketing experience, resolve issues efficiently, and maintain Ticketmaster’s high standard of customer satisfaction.

What is a Ticketmaster Customer Service job?

A Ticketmaster Customer Service job involves assisting customers with ticket purchases, event information, refunds, and troubleshooting issues related to their accounts. Representatives communicate via phone, email, or chat to resolve inquiries efficiently. Strong problem-solving and communication skills are essential to ensure a positive customer experience.

What are the typical daily responsibilities of a Ticketmaster Customer Service representative?

As a Ticketmaster Customer Service representative, your day-to-day tasks involve assisting customers with ticket purchases, refunds, order inquiries, and troubleshooting issues related to event access. You’ll handle a high volume of calls, emails, or chats while maintaining accurate records in the company’s ticketing and CRM systems. Additionally, you may be required to collaborate with other departments to resolve complex situations or escalate specific cases. This dynamic environment helps you hone communication skills and gain invaluable experience in a fast-paced, customer-centered industry.

What are popular job titles related to Ticketmaster Customer Service jobs in Raleigh, NC? For Ticketmaster Customer Service jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Ticketmaster Customer Service jobs in Raleigh, NC look for? The top searched job categories for Ticketmaster Customer Service jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Ticketmaster Customer Service jobs? Cities near Raleigh, NC with the most Ticketmaster Customer Service job openings:
Ticketmaster Customer Service jobs near you
Infographic showing various Ticketmaster Customer Service job openings in Raleigh, NC as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,006 per year, or $18.3 per hour.
Baseball Box Office Manager

Baseball Box Office Manager

Capitol Broadcasting Company Inc

Durham, NC • On-site

Full-time

Posted 26 days ago

Job description

POSITION OVERVIEW

The Box Office Manager is a key member of the Ticketing Department, responsible for the daily operation and strategic execution of all box office functions at Durham Bulls Athletic Park. This role oversees ticket operations, supervises seasonal and game day staff, and ensures a best-in-class experience for all fans and clients.
This individual will play a critical role in managing ticket inventory, supporting revenue generation, servicing 919 Members, and coordinating ticketed areas throughout the ballpark, including picnic and group spaces. The ideal candidate is detail-oriented, proactive, and committed to delivering exceptional customer service while operating in a fast-paced, high-demand environment.


CORE RESPONSIBILITIES

Game Presentation & In-Game Entertainment

  • Support all aspects of the Ticketing Department, including daily box office operations and event execution.
  • Build, manage, and maintain ticketed events, pricing, inventory, and offers for baseball and non-baseball events.
  • Oversee all ticket fulfillment processes, including order processing, payments, and distribution.
  • Manage game day box office operations, including walk-up sales, customer service, phone inquiries, and seat relocations.
  • Recruit, train, schedule, and supervise part-time, seasonal, and game day box office staff.
  • Provide leadership, direction, and performance feedback to all box office personnel.
  • Serve as a primary point of contact for ticket-related issues, ensuring timely investigation and resolution.
  • Support season ticket and mini plan renewals, including direct service to 919 Members via phone, email, and in-person interactions.
  • Coordinate and fulfill approved ticket requests, including charitable donations and complimentary tickets, while maintaining accurate records.
  • Track and report attendance and financial data for all events, including presales, walk-up sales, and promotional impacts.
  • Become proficient and maximize usage of all technologies including Ticketmaster, Archtics, Fevo, Fan Maker, GiveX, ParkHub and other systems.
  • Uphold a high standard of professionalism and customer service in all interactions.
  • Prepare, organize and maintain box office and storage areas throughout the year.
  • Perform administrative duties including reporting, filing, and order fulfillment, as well as coverage of the front desk reception when needed.


QUALIFICATIONS

  • Minimum of 2+ years of experience in box office operations, ticketing, or a related field (sports or live events preferred).
  • Demonstrated ability to lead and manage staff in a fast-paced, customer-facing environment.
  • Strong organizational skills with exceptional attention to detail and accuracy.
  • Excellent communication skills, both written and verbal.
  • Proven ability to multitask, prioritize, and problem-solve effectively.
  • Customer-first mindset with a commitment to delivering a high-level fan experience.
  • Proficiency with ticketing systems (Ticketmaster /Archtics experience preferred) and Microsoft Office.
  • Positive attitude, strong work ethic, and ability to collaborate across departments.

Work Conditions: The work conditions and characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

  • Ability to work flexible hours as needed, including evenings, weekends, and holiday sand all Bulls games and special events.
  • This is a fast-paced, high-pressure role that requires the ability to perform under stress, manage multiple priorities simultaneously, and maintain composure during live events and time-sensitive situations.
  • Ability to remain focused and perform work in noisy and crowded environments with multiple distractions.
  • This position may require working outdoors in unpredictable weather conditions.

CBC Statement:

Capitol Broadcasting Company, Inc. is a diversified communications leader which owns and/or operates WRAL-TV, WRAZ-TV, WRAL News+ (WNGT-CD), WRAL-FM, WRAL-HD2, WCMC-FM, WCMC-HD1, WDNC-AM, WCMC-HD2, WCMC-HD3, WCMC-HD4, Microspace Communications, and Capitol B Creative in Raleigh, NC; WILM-TV, WILT-LD and Sunrise Broadcasting in Wilmington, NC; The Durham Bulls Baseball Club, Bull City Hospitality, and the Coastal Plain League in Durham, NC; The Holly Springs Salamanders in Holly Springs, NC; the Zebulon Devil Dogz in Zebulon, NC; the American Underground startup hub and workspace in Durham, NC; and real estate interests including the American Tobacco Historic District in Durham, NC, and Rocky Mount Mills in Rocky Mount, NC.

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