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Box Office Manager Jobs in Raleigh, NC (NOW HIRING)

AEG

Baseball Manager of Ticketing

Zebulon, NC · On-site

This role is also responsible for managing the box office, overseeing online and in-stadium merchandise sales, and ensuring smooth, fan-friendly service on game days. The manager will supervise ...

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Box Office Manager information

See Raleigh, NC salary details

$22.4K

$49.7K

$72.9K

How much do box office manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for box office manager in Raleigh, NC is $49,658.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,300.00 and $55,400.00 per year, depending on experience, location, and employer.

What is a box office manager?

A box office manager manages the ticketing office of a theatre or similar venue. In this role, your job duties include managing the box office staff members, accounting for ticket transactions, and ensuring the proper operation of the venue. The qualifications needed for a career as a box office manager include a bachelor's degree in a management field. However, some employers prefer a master's degree. You also need excellent organizational and people management skills and experience working in a theatre or similar venue.

What are the key skills and qualifications needed to thrive as a box office manager, and why are they important?

To thrive as a Box Office Manager, you need experience in ticket sales, cash handling, and staff supervision, often supported by a degree in business, hospitality, or a related field. Familiarity with ticketing software (such as Tessitura or Ticketmaster), POS systems, and event management platforms is typically required. Excellent customer service, problem-solving abilities, and strong organizational skills help you manage high-pressure situations and lead a team effectively. These skills ensure smooth operations, maximize ticket sales, and provide a positive customer experience at events.

What are some common challenges a box office manager faces during peak event seasons, and how are these typically addressed?

During peak event seasons, Box Office Managers often encounter high ticket demand, long customer queues, and increased pressure on both staff and technology systems. To address these challenges, they implement efficient scheduling, ensure thorough staff training, and utilize reliable ticketing software to streamline sales and minimize errors. Effective communication with event organizers and regular system checks are also key to maintaining smooth operations and delivering excellent customer service.

What education do you need to be a box office manager?

A box office manager typically needs a high school diploma or equivalent; some employers prefer postsecondary education such as an associate's degree or coursework in business, management, or hospitality. Strong communication, organizational skills, and experience with ticketing software are also important. Formal education requirements can vary depending on the size and type of venue.
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Box Office Manager jobs near you
Infographic showing various Box Office Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $45,103 per year, or $21.7 per hour.

PT Box Office Administrative Specialist

Town of Wake Forest, NC

Wake Forest, NC • On-site

$15.50/hr

Part-time

Dental, Retirement

Posted 6 days ago

Job description

Salary: $15.50 Hourly
Location : 405 S. Brooks St., Wake Forest, NC
Job Type: Part Time
Job Number: 202600167
Department: Renaissance Centre
Opening Date: 08/31/2026
Closing Date: 9/27/2026 11:59 PM Eastern
(PT) Box Office Administrative Specialist - Renaissance Centre
Are you passionate about creating memorable experiences and providing exceptional customer service? Join our team as a Box Office Specialist and be an essential part of bringing performances, events, and entertainment to life!
In this role, you'll be the welcoming face of the box office-helping guest with processing tickets, answering questions, and ensuring every customer interaction is smooth, friendly, and positive.
What makes this opportunity exciting:
  • Be part of a dynamic, entertainment-focused environment where no two days are the same.
  • Connect with guests and help create memorable experiences from the moment they purchase a ticket.
  • Use your customer service and organizational skills in a fast-paced, team-oriented setting.
  • Work behind the scenes to help successful events come together.
  • Grow your skills in ticketing, sales, customer relations, and event operations.
  • Join a team that values professionalism, enthusiasm, teamwork, and outstanding guest service.

If you're friendly, detail-oriented, comfortable working with people, and excited to play a part in creating great guest experiences, we'd love to meet you!
Position Summary
This position assists the Wake Forest Renaissance Centre in running smooth day-to-day office operations by supporting the full-time Box Office Administrative Specialist.
Serving in a part-time capacity, this role will perform a variety of administrative and clerical duties for the Renaissance Centre specifically related to box office operations, Centre customer service, daily receipt processing, addressing patron inquiries, front-of-house operations, and concessions management. Most work is performed during weekday hours, but the ability to work a flexible schedule for performances and events is expected. Evening and weekend availability is required.
Essential Functions
Key duties and responsibilities
  • Provide a high level of customer service to visitors and customers in person or by phone.
  • Sell tickets in person, online, and over the phone during box office business hours and on days of events.
  • Assist patrons with ticketing inquiries, seating requests, and accessibility needs.
  • Process payments accurately, maintain a balanced cash drawer, reconcile sales, and finalize end-of-shift cash drawer reports.
  • Issue will-call tickets and manage ticket pickups.
  • Maintain accurate records of ticket sales and daily reports.
  • Assist in information input, data reporting, and seating charts through E-tix software.
  • Provide general information about events, programming and venue policies.
  • Oversee box office in absence of Box Office Administrative Specialist.
  • Assist with crowd management and front-of-house duties during performances.
  • Support concessions operations, including inventory management and restocking.
  • Assist with special projects or events as required.
  • Performs other duties as assigned within the scope of this classification.

Minimum Qualifications
Knowledge, Skills, and Abilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Excellent written, communication, interpersonal and customer service skills.
  • Computer skills with the ability to use various programs including Word, Excel, PowerPoint, email programs, ticketing software, and the Internet.
  • Discretion when dealing with high profile clients and elected officials.
  • Is a well-organized, detail-oriented professional who communicates effectively and works seamlessly with vendors, staff, constituents and donors.
  • Must be able to work on-site daily.
  • Outgoing, strong interpersonal skills and ability to work with volunteers and donors.
  • Ability to work collaboratively and in an energetic and changing environment.
  • Employs good judgment. Has discretion and respects and maintains confidentiality.
  • Enthusiasm for and commitment to the arts.

Education and Experience
  • High school diploma or equivalent; some college preferred.
  • Prior customer service or ticketing experience is a plus.
  • Strong communication, interpersonal, and problem-solving skills.
  • Familiarity with Etix, EventPro, Microsoft Office Suite, and basic computer applications is a plus.
  • Able to work frequent evenings and weekends.
  • Professional, friendly, and dependable demeanor.

Physical Requirements
  • While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk.
  • Must be able to physically perform the basic life operational functions of reaching, standing, walking, grasping, fingering, talking, and hearing.
  • Must be able to perform light work exerting up to 20 pounds of force occasionally; and/or up to 10 pounds of force frequently; and/or a negligible amount of force constantly to move objects.
  • Must possess the visual acuity to prepare and analyze data and figures, perform extensive reading, perform visual inspections, and operate a personal computer.

Once an offer of employment has been extended, candidates will undergo a thorough background investigation, including NC State Bureau of Investigation fingerprinting.
The link below provides a summary of the major benefits provided to part-time employees with the Town of Wake Forest.
Details about benefits and costs for part-time employees are available in the Human Resources Department.
The Town Provides:
Access to 401(k) AND 457 retirement savings accounts
Merit Pay Increases
Voluntary Dental Coverage
Credit Union Membership
Employee Assistance Program

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