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Etix Jobs in Raleigh, NC (NOW HIRING)

Etix

Director of Security

Morrisville, NC · On-site

Etix is an international, web-based ticketing provider serving entertainment, sports, fairs, and live events across 40+ countries and processing over 50 million tickets annually. As the largest ...

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Etix information

See Raleigh, NC salary details

$48.1K

$81.7K

$108.9K

How much do etix jobs pay per year?

As of Jul 27, 2026, the average yearly pay for etix in Raleigh, NC is $81,742.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,900.00 and $90,400.00 per year, depending on experience, location, and employer.

Is Etix better than Ticketmaster?

As a ticketing platform, Etix and Ticketmaster serve different markets and clients; Ticketmaster is larger and more widely used for major events, while Etix often caters to smaller venues and independent organizers. The choice depends on the event size, venue, and specific features needed, such as ticket management and reporting tools.

What is the role of a ticketing consultant?

A ticketing consultant assists clients with the setup, management, and optimization of ticketing systems for events or venues. They provide expertise on ticket sales processes, software tools, and customer service to ensure efficient ticket distribution and revenue generation.

What is the difference between Etix vs Box Office Assistant?

AspectEtixBox Office Assistant
CredentialsTypically requires knowledge of ticketing software, customer service skillsRequires similar skills, often with experience in ticketing or sales
Work EnvironmentOperates at venues, events, or online ticketing platformsWorks at box offices, event venues, or ticketing booths
Industry UsageWidely used in entertainment, sports, and event industriesCommonly employed in theaters, concert halls, and sports arenas

Both Etix and Box Office Assistants handle ticket sales and customer service, but Etix refers to a specific ticketing platform, while Box Office Assistant describes a role that may use various systems, including Etix. The roles overlap in environment and skills, but Etix is a software solution, whereas Box Office Assistant is a job title.

What are some common challenges faced by customer support representatives at Etix, and how can they be effectively managed?

Customer support representatives at Etix often handle high volumes of inquiries, especially during peak event seasons, which can be challenging. Managing diverse customer concerns—from ticketing issues to event information—requires strong communication and patience. Effective time management, maintaining up-to-date product knowledge, and leveraging internal tools and resources can help address these challenges. Team collaboration and regular training sessions also play a crucial role in ensuring smooth operations and personal growth.

Is Etix a legitimate company?

Etix is a legitimate ticketing company that provides event ticketing services for venues and organizers. It is a well-established business in the entertainment industry, employing professionals in customer service, sales, and technical roles. Job seekers can find verified employment opportunities through official channels and reputable job boards.

What are the key skills and qualifications needed to thrive as an Etix Ticketing Specialist, and why are they important?

To thrive as an Etix Ticketing Specialist, you need strong customer service skills, attention to detail, and a solid understanding of ticketing processes, often requiring a high school diploma or equivalent. Familiarity with the Etix ticketing platform, point-of-sale systems, and basic computer applications is typically expected. Excellent communication, problem-solving abilities, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure efficient event ticketing operations and a positive experience for both customers and event organizers.

What is Etix?

Etix is a ticketing platform that provides online and on-site ticket sales for events such as concerts, festivals, and sports. Employees working at Etix may handle customer service, sales, or technical support, often using ticketing software and tools. The company operates in a fast-paced environment requiring strong communication and technical skills.

What is an Etix agent and what do they do?

An Etix agent is a professional who works with Etix, a ticketing solutions company, to facilitate ticket sales for events such as concerts, festivals, and sports matches. They assist customers with purchasing tickets, provide information about events, and resolve any ticketing issues that may arise. Etix agents may work in box offices, call centers, or remotely, and they play a vital role in ensuring a smooth ticket buying experience for customers.
What are popular job titles related to Etix jobs in Raleigh, NC? For Etix jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Etix jobs in Raleigh, NC look for? The top searched job categories for Etix jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Etix jobs? Cities near Raleigh, NC with the most Etix job openings:
Etix jobs near you
Infographic showing various Etix job openings in Raleigh, NC as of July 2026, with employment types broken down into 100% Part Time. Highlights an 100% In-person job distribution, with an average salary of $81,742 per year, or $39.3 per hour.
Director of Security

Director of Security

Etix

Morrisville, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

Job description

Etix is an international, web-based ticketing provider serving entertainment, sports, fairs, and live events across 40+ countries and processing over 50 million tickets annually. As the largest independent ticketing company in North America, we support 2,000+ venues with flexible ticketing, integrated marketing, and e-commerce solutions, and have served customers for over 25 years. Learn more at hello.etix.com.
Etix is seeking a Director of Security to build and lead our security program. This is a hands-on leadership role responsible for defining security strategy, strengthening application and infrastructure security, formalizing data governance practices, and ensuring we stay ahead of industry standards.
This role will have broad cross-functional authority and executive visibility. You will partner closely with Engineering (U.S. and China teams), Product, Infrastructure/IT, Legal, and Executive Leadership to ensure security is embedded in how we design, build, and operate our platform. This position will report to the CEO.
Work Location & Flexibility
We operate on a hybrid schedule where employees are generally expected to work from the office four days a week, with one flexible remote day per week.
Who We're Looking For
This role will strengthen how we design systems, protect customer data, and build trust with partners and clients. The Director of Security will have direct influence on product architecture, infrastructure design, and company-wide risk management.
  • You've built and evolved security programs and can point to measurable improvements in risk posture, incident response, or compliance maturity.
  • You can assess ambiguity, identify real risk, prioritize effectively, and drive pragmatic solutions end-to-end across engineering, infrastructure, and leadership.
  • You communicate complex security concepts clearly to both technical teams and executive stakeholders, translating risk into business impact and actionable decisions.
  • You balance rigor with practicality, embedding security into workflows without paralyzing teams, and know when to enforce standards and when to guide through influence.

Experience
Required
  • 8+ years in security engineering, application security, or related fields
  • Experience building or leading security programs in a SaaS, ecommerce, fintech, or high-transaction environment
  • Strong hands-on experience securing web applications, APIs, and cloud infrastructure (AWS/Azure/GCP)
  • Deep understanding of:
    • Secure SDLC practices
    • Vulnerability management
    • Identity and access management
    • Encryption and key management
  • Experience owning or supporting PCI-DSS and similar frameworks
  • Proven ability to influence cross-functional teams without direct authority
  • Strong executive communication skills

Preferred
  • Experience in high-transaction ecosystems with elevated fraud risk (fintech, ticketing, ecommerce, payments)
  • Experience working with globally distributed engineering teams
  • Experience leading SOC 2 or comparable framework implementation
  • Security certifications (CISSP, CISM, OSCP, etc.)
  • Experience building and scaling security teams

Responsibilities
Security Strategy & Program Leadership
  • Lead security as a strategic differentiator aligned with enterprise trust and long-term revenue growth.
  • Assess and elevate Etix's overall security practices.
  • Define and execute a multi-year security roadmap aligned with company growth.
  • Establish clear security KPIs and provide executive-level visibility into risk.
  • Evaluate and leverage emerging technologies, including AI-driven security tools, to improve threat detection, vulnerability management, and operational efficiency.

Application & Infrastructure Security
  • Strengthen application and infrastructure security, with a goal of minimizing security-related downtime.
  • Design security controls and workflows that prioritize automation and continuous enforcement, reducing reliance on manual processes and minimizing operational risk.
  • Embed secure SDLC practices, threat modeling, and vulnerability management into engineering workflows.
  • Strengthen cloud, network, IAM, and monitoring practices in partnership with DevOps and IT.
  • Ensure security is built into architectural decisions across U.S. and international development teams.

Data Governance & Compliance
  • Define data classification, handling, encryption, and retention standards.
  • Ensure compliance with global data privacy regulations and cross-border data transfer frameworks (e.g., GDPR, Data Privacy Framework).
  • Own and continuously improve PCI-DSS posture.
  • Evaluate and prepare for additional frameworks (e.g., SOC 2) as business needs evolve.

Incident Response & Risk Management
  • Develop and lead incident response processes and post-incident reviews.
  • Maintain a risk register and prioritize mitigation efforts based on business impact.
  • Serve as the primary security contact for audits, RFP responses, customer reviews, and third-party assessments

Benefits
  • Healthcare: Etix offers competitive medical, dental, and vision coverage options for Etix team members and their eligible family members, including domestic partners.
  • Healthcare Financial Savings: Etix offers Flexible Spending Accounts (FSA), Limited Purpose Flexible Spending Accounts (LPFSA), Health Savings Accounts (HSA), and Dependent Care Flexible Spending Accounts (DCFSA) in conjunction with our healthcare offerings.
  • Financial Protection: Life insurance, AD&D insurance, short-term disability, long-term disability and workers' compensation are offered for eligible team members and paid by the company. Optional additional Life Insurance and AD&D may be purchased to cover an employee, spouse, and/or child(ren).
  • Retirement Planning: Etix offers a 401k retirement savings plan with Fidelity Investments. Included in this program is financial planning and budgeting counseling.
  • Vacations & Holidays: Everyone needs some time off from work to take care of personal business, enjoy a well-earned vacation, or just unwind from the demands of everyday life. At Etix, we offer Paid Time Off benefits in addition to paid company holidays.
  • Parental Leave: Parental Leave is available to new Mothers and Fathers to help assist team members welcome a new child to their family.
  • Work Attire Program: Etix offers an every day casual dress code. While on-site or with clients, business casual attire is preferred. Etix offers branded apparel for client facing team members.

Other Information
  • No sponsorship or H1B situations can be accommodated
  • Relocation is not available for this position

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