Ticketmaster Customer Service Jobs in Indiana (NOW HIRING)

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world's leading live entertainment company,comprisedof global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over620million tickets sold annually andapproximately10,000clientsworldwide. Live Nation Concerts is the largest provider of live entertainment in theworldpromoting more than50,000eventsannually fornearly7,000artists in 40+countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connectmore than1,200 sponsorswith the145million fans that attend Live Nation Entertainment events each year. Foradditionalinformation, visitwww.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forwardthinkingand committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE JOB

Live Nation is looking for experienced Box Office Managers to oversee ticketing operations at concert venues across various locations in the US. This role demands exceptional attention to detail, strong organizational skills, and the ability to interact professionally with management teams, partners, and clients at all levels. The ideal candidate must thrive under pressure, demonstrating the ability to work efficiently and prioritize tasks to meet deadlines.

The Box Office Manager will be responsible for the day-to-day operations of the Box Office, ensuring adherence to best practices and procedures for both Live Nations owned & operated venues and third-party venues, as needed. Proficiency in ticketing software, staff management, and guest relations is essential. Travel may be required for this position.

WHAT THIS ROLE WILL DO

Managerial Responsibilities

• Serve as the primary point of contact for all ticketing-related matters for assigned venues or locations.
• Cultivate strong, professional relationships with Live Nation promoters, ticketing staff, guests, and affiliated partners.
• Oversee the recruitment, training, scheduling, and daily supervision of all Box Office staff
• Ensure that all Box Office personnel adhere to company policies and procedures regarding ticket operations.
• Collaborate with both internal teams and external event stakeholders to address all ticketing needs.
• Manage and oversee all Box Office operations during events, including ticket sales, Will Call, ticket scanning and reporting.
• Foster a positive and collaborative work environment while maintaining high staff morale.
• Ensure Ticketing department delivers exceptional customer service to all guests and works proactively to resolve any issues that arise.

Event Responsibilities

• Build and maintain events within the appropriate ticketing software for assigned venues and locations.
• Assist talent buyers, tour personnel, and internal teams with event programming, reporting, ticket holds, and other ticketing details as needed.
• Work closely with the Marketing, Production, and Talent departments, as well as artist management and label representatives, to set up events, manage holds, process orders, and release tickets on time.
• Help monitor and manage ticket inventory to ensure optimal availability.
• Partner with the Pricing team to dynamically price tickets and maximize revenue opportunities.
• Collaborate with the Ancillary Product team and Venue General Manager to create and optimize additional revenue streams through ancillary products.

• Ensure compliance with ADA (Americans with Disabilities Act) ticketing practices.

Accounting/Financial Responsibilities

• Maintain accurate and up-to-date Box Office accounting records and archives.
• Ensure all Box Office staff comply with company cash handling policies and procedures.
• Perform daily Box Office safe reconciliations, prepare deposits, and run all necessary financial reports.
• Take responsibility for preparing Box Office settlement reports for events.
• Actively participate in event settlements as required.

Additional Responsibilities

• Monitor all ticketing software and hardware systems, addressing any issues as they arise.
• Embrace and implement new ticketing technologies provided by Ticketmaster, such as TM1 Entry, TM1 Sales, and TM1 Events.
• Stay informed on key ticketing trends within the entertainment industry.
• Attend relevant meetings, discussions, and conferences as the designated ticketing lead for the venue.
• Perform any additional duties as assigned by leadership.

WHAT THIS PERSON WILL BRING

• Bachelor's degree from an accredited university or comparable work experience
• 2-3 years' experience as a Box Office manager or representative, including management level work experience
• Strong knowledge of customer service, computer operations, and accounting/cash management procedures
• Understanding of Ticketing systems including, but not limited to Ticketmaster Host, Archtics, AccountManager and the TM1 product suite
• Previous experience managing season ticket business and ancillary products such as VIP Parking, Club and other premium hospitality offerings
• Ability to provide leadership, engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate and diffuse possibly volatile situations with tact
• Ability to communicate respectfully with diplomacy across all levels of business is essential
• Excellent oral and written communication skills
• Proficiency with Microsoft Office applications (Outlook, Excel, Word, etc.)
• Ability to work evening and weekend hours, based on the needs of daily business operations
• Detail-oriented with a strong ability to work under pressure to meet strict and fluid deadlines

BENEFITS & PERKS

Our motto is 'Taking Care of Our Own' through 6 pillars of benefits:

HEALTH: Medical,vision,dentaland mental healthbenefits for you and your family,with access toahealth care concierge, andFlexible or Health Savings Accounts (FSA or HSA)

YOURSELF:Free concert tickets, generous paid time off including paid holidays, sick time,and personal days

WEALTH: 401(k) program with company match,stockreimbursementprogram

FAMILY: New parent programs including caregiver leave,plusfertility,adoption,foster,orsurrogacysupport

CAREER:Career and skill development programswithSchool of Live, tuition reimbursement,andstudent loan repayment

OTHERS: Volunteer time off, crowdfundingmatch

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growingbusinesswe will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality,or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair ChanceOrdinanceand the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunitiestoqualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited toidentifyreasonable accommodations that can be made toassistthemto performthe essential functions of the position theyseek. Any applicant who requiresan accommodationin order toperform the essential functions of the job should contact a Human Resources Representative to request the opportunity toparticipateina timelyinteractive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed toindicatethe general nature and level of work performed by employees within this classification. It is not designed tocontainor be interpreted as a comprehensive inventory of all duties, responsibilities, and qualificationsrequired ofemployees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available ina timelyand efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, collegerecruitingand search firms.Live Nation may use artificial intelligence (AI) tools to support application screening and assessment. All hiring decisions are made with human review.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.