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Ticketmaster Customer Service Jobs in California

Intuit Dome

Answers Portal Host - Ticketing

Inglewood, CA · On-site

$20 - $22/hr

Must exhibit excellent communication and customer service skills. * Proficient digital literacy with an understanding, or ability to quickly learn, basic our arena ticketing platform (Ticketmaster)

Live Nation Entertainment, Inc.

Ticket Seller

Santa Ana, CA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually ... Customer Service * Prompt, courteous and knowledgeable customer service both in person and over the ...

Livenation

Ticket Seller

Santa Ana, CA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually ... Customer Service * Prompt, courteous and knowledgeable customer service both in person and over the ...

Livenation

BOX OFFICE SELLER

Riverside, CA · On-site

Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually ... Customer Service * Prompt, courteous and knowledgeable customer service both in person and over the ...

Arkero

Director, Customer Transformation

Los Angeles, CA · On-site

$140 - $190/hr

... Ticketmaster -- whatever it takes to ship a real launch. * Lead change management across every ... Experience in customer implementation, customer success, management consulting, solutions ...

Los Angeles Rams

Ticket Ops Coordinator

Los Angeles, CA · On-site

$24.04/hr

Perform various tasks in Ticketmaster Archtics and Salesforce CRM to provide necessary assistance to the ticket sales and service teams. * Maintain elevated level of service and professionalism with ...

Livenation

GUEST SERVICES FOR MUSIC VENUE

Riverside, CA · On-site

$14 - $17.25/hr

Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually ... The Guest Service member will interact with customers to provide information in response to ...

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Ticketmaster Customer Service information

What is a Ticketmaster Customer Service?

A Ticketmaster Customer Service job involves assisting customers with ticket purchases, event information, refunds, and troubleshooting issues related to their accounts. Representatives communicate via phone, email, or chat to resolve inquiries efficiently. Strong problem-solving and communication skills are essential to ensure a positive customer experience.

What are the typical daily responsibilities of a Ticketmaster Customer Service representative?

As a Ticketmaster Customer Service representative, your day-to-day tasks involve assisting customers with ticket purchases, refunds, order inquiries, and troubleshooting issues related to event access. You’ll handle a high volume of calls, emails, or chats while maintaining accurate records in the company’s ticketing and CRM systems. Additionally, you may be required to collaborate with other departments to resolve complex situations or escalate specific cases. This dynamic environment helps you hone communication skills and gain invaluable experience in a fast-paced, customer-centered industry.

What are the key skills and qualifications needed to thrive in the Ticketmaster Customer Service position, and why are they important?

To thrive as a Ticketmaster Customer Service representative, you need strong communication abilities, problem-solving skills, and customer service experience, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing platforms, and basic computer proficiency is usually required. Patience, active listening, and a positive attitude help you effectively address customer concerns and collaborate with colleagues. These skills are essential to ensure a smooth ticketing experience, resolve issues efficiently, and maintain Ticketmaster’s high standard of customer satisfaction.

What is the hiring process at Ticketmaster Customer Service?

The hiring process for Ticketmaster Customer Service roles typically involves submitting an online application, completing an initial phone or video interview, and participating in an in-person or virtual interview. Candidates may also undergo skills assessments and background checks before receiving a job offer.

What are popular job titles related to Ticketmaster Customer Service jobs in California?

For Ticketmaster Customer Service jobs in California, the most frequently searched job titles are:

What job categories do people searching Ticketmaster Customer Service jobs in California look for?

The top searched job categories for Ticketmaster Customer Service jobs in California are:

What cities in California are hiring for Ticketmaster Customer Service jobs?

Cities in California with the most Ticketmaster Customer Service job openings:

Ticketmaster Customer Service jobs near you
Infographic showing various Ticketmaster Customer Service job openings in California as of August 2026, with employment types broken down into 56% Full Time, and 44% Part Time. Highlights an 100% In-person job distribution.

Customer Service Specialist

The National Basketball Association

El Segundo, CA • On-site

$18 - $24/hr

Other

Re-posted just now

Job description

Job Title: Customer Service Specialist
Department: Ticket Sales & Customer Service
Reports to: Director, Service & Retention
Manages: N/A
Departmental Goal: Retain and grow existing STM accounts by providing excellent customer service and a premium customer experience.
Position Summary: The Customer Service Specialist is responsible for creating one-to-one, long-lasting relationships with season ticket members (STM) through emails, phone calls and personal contact, while tracking touch points in CRM. This position is focused on retention, and provides world-class customer service. It assists the Director, Service and Retention with the development of customized communications, events, programs and benefits for Lakers season ticket members.
Key metrics used to evaluate performance:
  • Account/client satisfaction survey (Fan Loyalty Tracker)
  • Account renewal rates
  • Event evaluations
  • STM Touchpoint rates
Essential Functions (Duties & Responsibilities**):
  • CUSTOMER RELATIONSHIP MANAGEMENT
    • Manage ~500-600 STM accounts, anticipating and resolving all season ticket member complaints, requests, and inquiries to drive high renewal rates and individual client upsells with a passion for customer care
    • Create a constant communication loop with all STM accounts to ensure they have all information related to membership (including upcoming events, payments, special promotions)
      • Develop a strategic client engagement strategy tailored to account needs including but not limited to face-to-face visits, out of office meetings, presentations, phone calls, hand written notes, emails, and premium client experiences on special occasions
    • Find opportunities to go above & beyond for select STM special occasions (e.g. anniversaries, birthdays) to drive loyalty
    • Send out invitations and collect RSVPs for all game-time experiences (e.g. half-time reception, tunnel experience)
    • Track all account activity in Dynamics 365 (CRM)
    • Assist in selection & distribution of all STM gifts (renewal and holiday)
    • Ticketing:
      • Process payments for STMs
      • Troubleshoot all ticketing problems
      • Assist with packaging, shipping and tracking of ticket packages
  • EVENT MANAGEMENT
    • Plan and execute at least one season ticket event to drive loyalty (including budget, venue negotiations, logistics, catering, invite/RSVP list, player/Laker girls appearance, & follow-up)
    • Help other Customer Service Specialists with their events
  • GAME DAY
    • Represent the Lakers brand as a VIP host at all games (including invites to exclusive clubs for elevated game day experience and occasionally in-seat visits)
    • Ensure all Customer Service duties are completed each game (setup and take down of customer service booth, messages on message board, and gifts for STMs)
    • Check in for game-day experiences (e.g. half-time reception, tunnel experience)
    • Manage the Ticketing department general phone line to assist in troubleshooting any ticketing issues and/or general ticket inquiries
  • SALES
    • Grow individual client portfolios though additional seat purchases, seat upgrades, and parking
    • Participate in "Select a Seat" sales event to sell open season seats (in-person or virtual)
  • OTHER
    • Assist with special projects that help to retain clients (e.g. kids club, social media content, contests, etc.)
**Responsibilities subject to change based on organizational needs and direction from management.
Education (Required/ Preferred): Bachelor's degree (required)
Previous experience: A minimum of two (2) years customer service experience (required). Hospitality and event experience preferred.
Technology Capabilities:
  • Microsoft Office (including Excel, Word, Outlook, PowerPoint & Windows)
  • Ticketmaster Archtics, AXS, and other related ticketing platforms
  • Dynamics 365 (or related CRM platform)
Knowledge, skills, abilities:
  • LANGUAGE SKILLS: Superior ability to read, analyze, and interpret written and verbal instructions and reports. Superior ability to generate engaging correspondence. Ability to effectively and professionally present information and respond to questions from supervisors, clients, customers and general public. Must be able to handle and remain calm in high pressure situations.
  • CLIENT RELATIONSHIP MANAGEMENT: Proven ability to develop long-lasting relationships and provide outstanding, individualized customer service.
  • PROJECT MANAGEMENT: Excellent ability to multi-task, prioritize, juggle multiple projects, and meet deadlines.
  • MATHEMATICAL SKILLS: Knowledge to apply mathematical operations and reasoning to tasks such as analyzing costs, evaluating data, budgetary needs and managing account financials.
  • PROBLEM SOLVING REQUIREMENTS: Employee must make independent decisions and exercise independent judgement and discretion. Critical thinking and rational decision making is important to the success of this role.

Physical Demands: Must be able to lift a min of 50lbs. and walk significant distances in arena on game days
Location: El Segundo (offices M-F), downtown Los Angeles (Crypto.com Arena for Laker home games), and other occasional off-site events
Travel: Less than 10% of the time
Hours: Regular office hours (9am- 5:30pm M-F), plus overtime is mandatory; must be available to work evenings, weekends and holidays
The pay range for this role is $20.00 to $23.00 per hour. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience and certifications. In addition to those factors, we consider the relative pay of our current employees in similar positions when making a final offer.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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