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Ticketmaster Customer Service Jobs in California

49ers

Manager, Public Events Ticketing

Santa Clara, CA · On-site

$80 - $100/hr

Manages ticketing database, Archtics, and CRM solution to support necessary ticket sales, service ... Experience with Ticketmaster event programming utilizing the Ticketmaster suite (Host &EMT ...

Intuit Dome

Answers Portal Host - Ticketing

Inglewood, CA · On-site

$20 - $22/hr

Must exhibit excellent communication and customer service skills. * Proficient digital literacy with an understanding, or ability to quickly learn, basic our arena ticketing platform (Ticketmaster)

Livenation

Ticket Seller

Santa Ana, CA

Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually ... Customer Service * Prompt, courteous and knowledgeable customer service both in person and over the ...

Livenation

Ticket Seller-Belasco

Los Angeles, CA · On-site

Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually ... Customer Service * Prompt, courteous and knowledgeable customer service both in person and over the ...

Livenation

BOX OFFICE SELLER

Riverside, CA · On-site

Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually ... Customer Service * Prompt, courteous and knowledgeable customer service both in person and over the ...

Arkero

Director, Customer Transformation

Los Angeles, CA · On-site

$150 - $200/hr

... Ticketmaster -- whatever it takes to ship a real launch. * Lead change management across every ... Experience in customer implementation, customer success, management consulting, solutions ...

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Ticketmaster Customer Service information

What is a Ticketmaster Customer Service?

A Ticketmaster Customer Service job involves assisting customers with ticket purchases, event information, refunds, and troubleshooting issues related to their accounts. Representatives communicate via phone, email, or chat to resolve inquiries efficiently. Strong problem-solving and communication skills are essential to ensure a positive customer experience.

What are the typical daily responsibilities of a Ticketmaster Customer Service representative?

As a Ticketmaster Customer Service representative, your day-to-day tasks involve assisting customers with ticket purchases, refunds, order inquiries, and troubleshooting issues related to event access. You’ll handle a high volume of calls, emails, or chats while maintaining accurate records in the company’s ticketing and CRM systems. Additionally, you may be required to collaborate with other departments to resolve complex situations or escalate specific cases. This dynamic environment helps you hone communication skills and gain invaluable experience in a fast-paced, customer-centered industry.

What are the key skills and qualifications needed to thrive in the Ticketmaster Customer Service position, and why are they important?

To thrive as a Ticketmaster Customer Service representative, you need strong communication abilities, problem-solving skills, and customer service experience, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing platforms, and basic computer proficiency is usually required. Patience, active listening, and a positive attitude help you effectively address customer concerns and collaborate with colleagues. These skills are essential to ensure a smooth ticketing experience, resolve issues efficiently, and maintain Ticketmaster’s high standard of customer satisfaction.

What is the hiring process at Ticketmaster Customer Service?

The hiring process for Ticketmaster Customer Service roles typically involves submitting an online application, completing an initial phone or video interview, and participating in an in-person or virtual interview. Candidates may also undergo skills assessments and background checks before receiving a job offer.

What are popular job titles related to Ticketmaster Customer Service jobs in California?

For Ticketmaster Customer Service jobs in California, the most frequently searched job titles are:

What job categories do people searching Ticketmaster Customer Service jobs in California look for?

The top searched job categories for Ticketmaster Customer Service jobs in California are:

What cities in California are hiring for Ticketmaster Customer Service jobs?

Cities in California with the most Ticketmaster Customer Service job openings:

Ticketmaster Customer Service jobs near you
Infographic showing various Ticketmaster Customer Service job openings in California as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Assistant General Manager | Full-Time | Palm Springs Plaza Theatre

AEG

Palm Springs, CA • On-site

$100K - $130K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Key responsibilities

  • Assist the SVP/General Manager in overseeing day-to-day operations of the theatre

  • Supervise front-of-house, box office, facilities, and event staff, and serve as Manager on Duty during performances and events

  • Support staff recruitment, training, scheduling, and evaluation, and foster a positive team culture

Job description

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
Overview
The Palm Springs Plaza Theatre is seeking a dynamic and experienced Assistant General Manager to support the daily operations of one of Southern California's most beloved performing arts venues. The ideal candidate is a passionate arts advocate with strong leadership skills, operational expertise, and a commitment to delivering exceptional experiences for artists, audiences, and staff alike. The Assistant General Manager works closely with the SVP and General Manager to ensure the smooth and efficient operation of the theater across all departments. This position requires flexibility, professionalism, and a genuine love for the performing arts and the unique community of Palm Springs.
This role pays an annual salary of $100,398-$130,500 and is bonus eligible.
Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)
This position will remain open until October 23, 2026.
Responsibilities
Operations Management
  • Assist the SVP/General Manager in overseeing day-to-day operations of the Palm Springs Plaza Theatre
  • Supervise front-of-house, box office, facilities, and event staff
  • Ensure all departments are aligned and operating efficiently before, during, and after performances
  • Serve as Manager on Duty (MOD) for performances and special events
  • Develop and enforce venue policies, procedures, and safety protocols

Staff Leadership
  • Recruit, train, schedule, and evaluate operational staff
  • Foster a positive, inclusive, and high-performing team culture reflective of Palm Springs' vibrant and diverse community
  • Conduct regular staff meetings and performance reviews
  • Manage volunteer programs in coordination with department heads

Financial Oversight
  • Assist Director of Finance in developing and monitoring departmental budgets
  • Review and approve operational expenditures within designated authority
  • Analyze revenue and expense reports and recommend adjustments
  • Support contract negotiations with vendors and service providers

Patron Experience
  • Champion a best-in-class audience experience from arrival to departure
  • Resolve patron complaints and escalated customer service issues professionally
  • Oversee accessibility programs and ADA compliance initiatives
  • Collaborate with Director of Marketing to enhance audience engagement and retention within the Coachella Valley community and beyond to help drive attendance.

Facility & Safety Management
  • In coordination with the Operations Manager oversee routine maintenance, repairs, and cleanliness standards of our historic venue
  • Ensure compliance with all City of Palm Springs, state, and federal safety regulations
  • Manage emergency response plans and conduct regular safety trainings
  • Coordinate with security personnel during events
  • Work alongside preservation and facilities teams to maintain the integrity of the theatre's historic architecture

Community & Civic Engagement
  • Represent the Palm Springs Plaza Theatre at community events, civic meetings, and local business partnerships
  • Build and maintain relationships with the Palm Springs Plaza Theatre Foundation, Board of Directors, City of Palm Springs, neighborhood organizations, and downtown business associations.

Qualifications
Education & Experience
  • Bachelor's degree in Arts Administration, Business, Hospitality Management, or related field required
  • 3-5 years of progressive experience in venue management
  • Demonstrated supervisory and team leadership experience

Knowledge, Skills & Abilities
  • Excellent written and verbal communication skills
  • Proficiency in budget management, financial reporting and forecasting
  • Proficiency in Microsoft Office Suite (required) and venue management software (e.g., Prism, Ticketmaster, CRM systems)
  • Ability to manage multiple priorities in a fast-paced, high-energy environment
  • Ability to remain calm and decisive under pressure
  • Strong problem-solving and conflict resolution skills

Preferred Qualifications
  • Experience working in a nonprofit performing arts organization
  • Familiarity with ADA compliance and accessibility best practices
  • Experience working with or within a historic landmark venue
  • Knowledge of the Palm Springs and Coachella Valley arts and tourism landscape
  • Bilingual in English/Spanish strongly preferred

Work Schedule
  • Must have a flexible schedule, including evenings, weekends, and holidays, in alignment with the theater's performance calendar.
  • Must be available to serve as Manager on Duty during performances and events as needed.
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About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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