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Ticketmaster Customer Service Jobs in Florida (NOW HIRING)

Livenation

LN Concerts, Guest Services

Miami Beach, FL

$13.25 - $16.25/hr

Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually ... Deliver exemplary customer service to maintain customer loyalty. Answer inbound calls or in person ...

Inter Miami CF LLC

Ticket Office Representative

Miami, FL

$15.50 - $21/hr

Customer service experience preferred. * Bilingual - English and Spanish a plus. * Knowledge of Ticketmaster and Archtics is a plus. * Demonstrated understanding of new technology and mobile apps.

Inter Miami CF

Ticket Office Representative

Miami, FL · On-site

$15.50 - $21/hr

Customer service experience preferred. * Bilingual - English and Spanish a plus. * Knowledge of Ticketmaster and Archtics is a plus. * Demonstrated understanding of new technology and mobile apps.

The HEAT Group

Box Office Representative

Miami, FL · On-site

$16.25 - $22/hr

... customer service skills preferred. * Ticketmaster and Archtics experience a PLUS. Event Staff Benefits * Competitive Pay Rates * Overtime Pay (I.5 times regular rate) on Company Observed Holidays

Miami HEAT

Box Office Representative

Miami, FL · On-site

$16.25 - $22/hr

... customer service skills preferred. * Ticketmaster and Archtics experience a plus. Event Staff Benefits * Competitive pay rates * Overtime pay (1.5 times regular rate) on company observed holidays

Inter Miami CF

Membership Services Executive

Miami, FL · On-site

Experience with Archtics & Ticketmaster ticket systems preferred. * Strong understanding of MLS and ... customer service. * Coordinate changing priorities in a dynamic, high pressure, fast paced ...

Inter Miami CF

Membership Services Executive

Miami, FL · On-site

Experience with Archtics & Ticketmaster ticket systems preferred. * Strong understanding of MLS and ... customer service. * Coordinate changing priorities in a dynamic, high pressure, fast paced ...

The HEAT Group

Premium Concierge

Miami, FL · On-site

$14.75 - $19.25/hr

... HEAT Mobile App and Ticketmaster. * Assisting guests, building individual connections, and ... One year of customer service experience. * Excellent verbal communication and interpersonal skills

Seminolehardrock

$34K - $39K/yr

... through related customer service work experience. ADDITIONAL REQUIREMENTS: (Licenses ... Ability to learn Ticketmaster Host System. Previous experience preferred. * Deliver a service level ...

Inter Miami CF

Account Executive, Group Sales

Miami, FL · On-site

Maintain a high level of customer service and engagement. * Participate in various sales, team, and ... Experience with Archtics & Ticketmaster ticket systems preferred. * Strong understanding of MLS and ...

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Ticketmaster Customer Service information

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How much do ticketmaster customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for ticketmaster customer service in Florida is $14.05, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $15.62 per hour, depending on experience, location, and employer.

What is a Ticketmaster Customer Service?

A Ticketmaster Customer Service job involves assisting customers with ticket purchases, event information, refunds, and troubleshooting issues related to their accounts. Representatives communicate via phone, email, or chat to resolve inquiries efficiently. Strong problem-solving and communication skills are essential to ensure a positive customer experience.

What are the typical daily responsibilities of a Ticketmaster Customer Service representative?

As a Ticketmaster Customer Service representative, your day-to-day tasks involve assisting customers with ticket purchases, refunds, order inquiries, and troubleshooting issues related to event access. You’ll handle a high volume of calls, emails, or chats while maintaining accurate records in the company’s ticketing and CRM systems. Additionally, you may be required to collaborate with other departments to resolve complex situations or escalate specific cases. This dynamic environment helps you hone communication skills and gain invaluable experience in a fast-paced, customer-centered industry.

What are the key skills and qualifications needed to thrive in the Ticketmaster Customer Service position, and why are they important?

To thrive as a Ticketmaster Customer Service representative, you need strong communication abilities, problem-solving skills, and customer service experience, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing platforms, and basic computer proficiency is usually required. Patience, active listening, and a positive attitude help you effectively address customer concerns and collaborate with colleagues. These skills are essential to ensure a smooth ticketing experience, resolve issues efficiently, and maintain Ticketmaster’s high standard of customer satisfaction.

What is the hiring process at Ticketmaster Customer Service?

The hiring process for Ticketmaster Customer Service roles typically involves submitting an online application, completing an initial phone or video interview, and participating in an in-person or virtual interview. Candidates may also undergo skills assessments and background checks before receiving a job offer.

What are popular job titles related to Ticketmaster Customer Service jobs in Florida?

For Ticketmaster Customer Service jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Ticketmaster Customer Service jobs in Florida look for?

The top searched job categories for Ticketmaster Customer Service jobs in Florida are:

What cities in Florida are hiring for Ticketmaster Customer Service jobs?

Cities in Florida with the most Ticketmaster Customer Service job openings:

Ticketmaster Customer Service jobs near you
Infographic showing various Ticketmaster Customer Service job openings in Florida as of August 2026, with employment types broken down into 42% Full Time, and 58% Part Time. Highlights an 100% In-person job distribution, with an average salary of $29,217 per year, or $14 per hour.

Manager, Lightning Ticket Operations

Vinik Sports Group

Tampa, FL • On-site

Full-time

Re-posted yesterday

Job description

Job Summary
The Manager of Lightning Ticket Operations will be responsible for the administrative and technical duties related to the management of day-to-day Lightning ticketing and office operations. Reporting directly to the Director of Lightning Ticket Operations, this position will take ownership of key responsibilities, collaborate across departments and bring energy and innovation to a fast-paced environment.
Essential Duties & Responsibilities
  • Set up and maintain Tampa Bay Lightning games and ancillary events on Archtics/Ticketmaster system
  • Utilize Ticketmaster One and Archtics to support daily ticket operations execution
  • Assist in setting up various Group and Single game offers
  • Collaborate with Sales & Service, Premium, Marketing, Finance, Arena Operations, Partnership, and Guest Services to ensure seamless event execution
  • Perform daily financial reporting of activity through Archtics system
  • Work with Marketing and Game Presentation departments on setting up for ancillary event sales
  • Assist with customer service issues on game nights and over the phone
  • Assist in mobile ticketing applications and processes
  • Training and development of event night supervisors
  • Participate in organizational and department personal development activities
  • Perform other duties, as assigned

Supervisory & Management Responsibilities
  • Oversee two full-time Lightning Ticket Operations Coordinators
  • Assist with hiring, recruiting and management of part-time staff

Game/Event Responsibilities
  • Game/Event Night Responsibilities: Yes
  • Approximate number of events worked per year: 30-40

Qualifications
  • Bachelor's Degree required in Sport Management or related field
  • Proven leadership skills with the ability to motivate, coach, and develop employees
  • 3-5 years of related work experience, primarily in Ticket Operations
  • Technical experience with Archtics and Ticketmaster One systems required
  • Strong commitment to delivering exceptional customer service and fan experiences
  • Excellent attention to detail and commitment to accuracy
  • Strong interpersonal skills and the ability to build effective working relationships across departments
  • Excellent written and verbal communication skills
  • Ability to work long hours, weekends and holidays while prioritizing multiple tasks in a deadline driven environment
  • Proficiency in MS Office products (Outlook, Word, PowerPoint and Excel)

Working Conditions
  • Ability to work efficiently and effectively in office and arena environment that can be exciting, loud and distracting
  • This is an onsite role; flexibility to work a minority of time remotely.
  • Ability to work extended hours including late nights, holidays, and weekends as needed
  • Ability to work prolonged periods sitting at a desk and working on a computer.
  • Ability to lift/carry/move up to 10lbs
  • Ability to work in cold indoor temperatures

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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