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Ticketmaster Customer Service Jobs (NOW HIRING)

AMB Sports & Entertainment, LLC

Ticket Attendant

Atlanta, GA

$13.50 - $17.25/hr

Provide incredible customer service, including and not limited to gate entry assistance, resolving various ticketing issues, troubleshooting ticket apps including Ticketmaster * Treat everyone with ...

AMB Sports & Entertainment

Ticket Attendant

Mercedes, TX · On-site

$13.25 - $17/hr

Provide incredible customer service, including and not limited to gate entry assistance, resolving various ticketing issues, troubleshooting ticket apps including Ticketmaster * Treat everyone with ...

Livenation

Ticket Seller

Santa Ana, CA

Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually ... Customer Service * Prompt, courteous and knowledgeable customer service both in person and over the ...

AMB Sports & Entertainment

Ticket Attendant

Atlanta, GA · On-site

$13.50 - $17.25/hr

Provide incredible customer service, including and not limited to gate entry assistance, resolving various ticketing issues, troubleshooting ticket apps including Ticketmaster * Treat everyone with ...

Livenation

Box Office Seller

Denver, CO

Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually ... Customer Service * Prompt, courteous and knowledgeable customer service both in person and over the ...

Livenation

Venue Box Office - Variable Staff

Denver, CO · On-site

Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually ... Prompt, courteous and knowledgeable customer service * Facilitate night of show Will Call & Guest ...

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Ticketmaster Customer Service information

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How much do ticketmaster customer service jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for ticketmaster customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What skills are needed for Ticketmaster careers?

Ticketmaster customer service roles require strong communication and problem-solving skills, attention to detail, and the ability to handle high-pressure situations. Familiarity with ticketing software and customer relationship management (CRM) tools is also beneficial. Good organizational skills and a customer-focused attitude are essential for success in these positions.

Can you work for Ticketmaster?

Ticketmaster Customer Service roles involve assisting customers with ticketing inquiries, refunds, and event information. These positions typically require good communication skills, familiarity with ticketing systems, and may involve working in a call center environment with flexible schedules. Applicants should review specific job requirements on the company's careers page.

What is the hiring process at Ticketmaster?

The hiring process for a Ticketmaster Customer Service role typically involves submitting an online application, completing an initial screening, participating in one or more interviews, and possibly undergoing skills assessments. Candidates may also need to pass background checks and demonstrate strong communication skills relevant to customer support environments.

What are the key skills and qualifications needed to thrive in the Ticketmaster Customer Service position, and why are they important?

To thrive as a Ticketmaster Customer Service representative, you need strong communication abilities, problem-solving skills, and customer service experience, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing platforms, and basic computer proficiency is usually required. Patience, active listening, and a positive attitude help you effectively address customer concerns and collaborate with colleagues. These skills are essential to ensure a smooth ticketing experience, resolve issues efficiently, and maintain Ticketmaster’s high standard of customer satisfaction.

Is Ticketmaster customer service good?

Ticketmaster customer service representatives handle inquiries related to ticketing and event access, often working in call centers or online support environments. Customer reviews of their service quality vary, with some users reporting helpful assistance and others citing delays or unresolved issues. The effectiveness of their support can depend on the specific situation and communication channels used.

What is a Ticketmaster Customer Service job?

A Ticketmaster Customer Service job involves assisting customers with ticket purchases, event information, refunds, and troubleshooting issues related to their accounts. Representatives communicate via phone, email, or chat to resolve inquiries efficiently. Strong problem-solving and communication skills are essential to ensure a positive customer experience.

What are the typical daily responsibilities of a Ticketmaster Customer Service representative?

As a Ticketmaster Customer Service representative, your day-to-day tasks involve assisting customers with ticket purchases, refunds, order inquiries, and troubleshooting issues related to event access. You’ll handle a high volume of calls, emails, or chats while maintaining accurate records in the company’s ticketing and CRM systems. Additionally, you may be required to collaborate with other departments to resolve complex situations or escalate specific cases. This dynamic environment helps you hone communication skills and gain invaluable experience in a fast-paced, customer-centered industry.

More about Ticketmaster Customer Service jobs
What cities are hiring for Ticketmaster Customer Service jobs? Cities with the most Ticketmaster Customer Service job openings:
What states have the most Ticketmaster Customer Service jobs? States with the most job openings for Ticketmaster Customer Service jobs include:
What job categories do people searching Ticketmaster Customer Service jobs look for? The top searched job categories for Ticketmaster Customer Service jobs are:
Ticketmaster Customer Service jobs near you
Infographic showing various Ticketmaster Customer Service job openings in the United States as of June 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Assistant Box Office Manager | Full-Time | CURE Insurance Arena

Oak View Group

Trenton, NJ • On-site

$19 - $21/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Oak View Group rating

6.3

Company rating: 6.3 out of 10

Based on 79 frontline employees who took The Breakroom Quiz

20th of 35 rated event venues

Job description

Oak View Group
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.
Position Summary
As we gear up for the return of ECHL Hockey in Trenton, we're looking for an Assistant Box Office Manager to join the team. This role assists event setup in Ticketmaster, processes sales & refunds, and ensures smooth event-day operations during Hockey games and other events. Working alongside the Box Office Manager, the Assistant Box Office Manager will additionally assist with day-to-day ticketing operations and support part-time box office staff.
This role pays an hourly rate of $19.00-$21.00
Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays)
This position will remain open until August 14, 2026.
About the Venue
The CURE Insurance Arena is a multipurpose arena in Trenton, New Jersey. It hosts events including ECHL ice hockey games, sporting events, family shows, and concerts. The arena seats 7,605 for hockey and other ice events, 8,600 for basketball, and up to 8,500 for concerts, family shows, and other events, which makes it the largest arena in Central New Jersey. The arena serves as home to the ECHL's Trenton Ironhawks, who will begin play in October 2026.
Responsibilities
  • Serve as a leader for Box Office operations for various events.
  • Utilize the full Ticketmaster suite of products (TM1, Archtics, Host) for ticket sales, processing payments, exchanges, refunds, and will-call distribution and document all complimentary ticket requests issued.
  • Assist in building events and managing inventory in venue Ticketmaster systems.
  • Oversee aspects of ticket scanning operations, which include ticket scanner setup, teardown, maintenance, and upgrades.
  • Assist in updating and relaying box-office-related event information to other departments and clients.
  • Assist in completion of daily sales and deposit reports.
  • Serve as the first point of contact for incoming calls, assisting customers and directing inquiries appropriately, ensuring excellent customer service is delivered to patrons.
  • Assist in troubleshooting ticketing or access issues and handle escalated customer service concerns; act as a point of contact for ticket problem-solving by maintaining up-to-date knowledge of all events, policies, or promotions.
  • Develop and maintain professional relationships to support internal departments with integration of ticketing processes to ensure efficiency across multiple teams
  • Know our ticket sales and monitor and provide prompt, accurate sales reports and breakdowns prior to and on event days to the Box Office Manager.
  • Complete all duties with a customer service focus through teamwork and dedication to Oak View Group's principles.

Qualifications
  • Bachelor's Degree from an accredited college or university with major coursework in business management, sports management, music business, or other related fields is preferred.
  • 2-3+ years in a customer service-oriented role, preferably in a live event, ticketing, or venue setting.
  • Familiarity with Ticketmaster systems preferred.
  • Ability to engage in positive interaction with employees and industry contacts; organize; and problem-solve while prioritizing time management and multitasking in a high-pressure environment.
  • Must have an excellent working knowledge of Word, Excel, Adobe, and other similar computer software programs.
  • Communicate clearly and concisely, both orally and in writing.
  • Flexible schedule including early mornings, days, evenings, weekends, holidays, extended (long) workdays, and extended number of days in a row.

Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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