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Ticketmaster Customer Service Jobs (NOW HIRING)

AEG

Coordinator, Ticket Operations

Chicago, IL · On-site

$20 - $21/hr

Serve as a resource for all departments as it relates to Ticketmaster Advanced Products * Help maintain a culture that's focused on a high standard of customer service for both internal and external ...

Intuit Dome

Answers Portal Host - Ticketing

Inglewood, CA · On-site

$20 - $22/hr

Must exhibit excellent communication and customer service skills. * Proficient digital literacy with an understanding, or ability to quickly learn, basic our arena ticketing platform (Ticketmaster)

AMB Sports & Entertainment

Ticket Attendant

Mercedes, TX · On-site

$13.25 - $17/hr

Provide incredible customer service, including and not limited to gate entry assistance, resolving various ticketing issues, troubleshooting ticket apps including Ticketmaster * Treat everyone with ...

Livenation

Ticket Seller

Santa Ana, CA · On-site

Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually ... Customer Service * Prompt, courteous and knowledgeable customer service both in person and over the ...

AMB Sports & Entertainment, LLC

Ticket Attendant

Atlanta, GA · On-site

$13.50 - $17.25/hr

Provide incredible customer service, including and not limited to gate entry assistance, resolving various ticketing issues, troubleshooting ticket apps including Ticketmaster * Treat everyone with ...

Livenation

Ticket Seller-Belasco

Los Angeles, CA

Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually ... Customer Service * Prompt, courteous and knowledgeable customer service both in person and over the ...

AMB Sports & Entertainment

Ticket Attendant

Atlanta, GA · On-site

$13.50 - $17.25/hr

Provide incredible customer service, including and not limited to gate entry assistance, resolving various ticketing issues, troubleshooting ticket apps including Ticketmaster * Treat everyone with ...

AEG

Manager, Lightning Ticket Operations

Tampa, FL · On-site

Technical experience with Archtics and Ticketmaster One systems required * Strong commitment to delivering exceptional customer service and fan experiences * Excellent attention to detail and ...

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Ticketmaster Customer Service information

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How much do ticketmaster customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for ticketmaster customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Ticketmaster Customer Service?

A Ticketmaster Customer Service job involves assisting customers with ticket purchases, event information, refunds, and troubleshooting issues related to their accounts. Representatives communicate via phone, email, or chat to resolve inquiries efficiently. Strong problem-solving and communication skills are essential to ensure a positive customer experience.

What are the typical daily responsibilities of a Ticketmaster Customer Service representative?

As a Ticketmaster Customer Service representative, your day-to-day tasks involve assisting customers with ticket purchases, refunds, order inquiries, and troubleshooting issues related to event access. You’ll handle a high volume of calls, emails, or chats while maintaining accurate records in the company’s ticketing and CRM systems. Additionally, you may be required to collaborate with other departments to resolve complex situations or escalate specific cases. This dynamic environment helps you hone communication skills and gain invaluable experience in a fast-paced, customer-centered industry.

What are the key skills and qualifications needed to thrive in the Ticketmaster Customer Service position, and why are they important?

To thrive as a Ticketmaster Customer Service representative, you need strong communication abilities, problem-solving skills, and customer service experience, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing platforms, and basic computer proficiency is usually required. Patience, active listening, and a positive attitude help you effectively address customer concerns and collaborate with colleagues. These skills are essential to ensure a smooth ticketing experience, resolve issues efficiently, and maintain Ticketmaster’s high standard of customer satisfaction.

What is the hiring process at Ticketmaster Customer Service?

The hiring process for Ticketmaster Customer Service roles typically involves submitting an online application, completing an initial phone or video interview, and participating in an in-person or virtual interview. Candidates may also undergo skills assessments and background checks before receiving a job offer.
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Ticketmaster Customer Service jobs near you
Infographic showing various Ticketmaster Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Coordinator, Ticket Operations

AEG

Chicago, IL • On-site

$20 - $21/hr

Temporary

Posted 24 days ago

Job description

There has never been a more exciting time to join Chicago Fire FC.
As one of Major League Soccer's original clubs, Chicago Fire FC is in the midst of an exciting era fueled by tremendous investment, ambition, and growth. With a new $100M state-of-the-art Endeavor Health Performance Center now open, new offices in Chicago's iconic Wrigley Building, and plans underway for a privately-funded $750M+ soccer-specific stadium set to open in 2028 in the heart of Chicago, the Club is building the future of soccer in one of the world's great sports cities.
Chicago Fire FC is becoming a cultural force in Chicago by connecting communities, shaping experiences, and creating new ways for fans to engage with the game and the city. The Club's future home, McDonald's Park, will anchor Chicago's newest neighborhood and serve as a catalyst of growth for the next chapter of professional sports and entertainment in the city.
Joining Chicago Fire FC today means joining an organization on the rise. Our growth creates once-in-a-lifetime opportunities for ambitious professionals to generate meaningful impact and help shape the future of our Club. Whether on the pitch working match day or in the front office, every team member plays a role in building something incredibly special.
At Chicago Fire FC, our mission is to entertain, serve, and unite Chicago through world-class experiences and a relentless pursuit of excellence. We are guided by our core values: Integrity, Respect, Innovation, Accountability, and a commitment to Never Settle.
If you're looking for a place where your work will matter, your ideas will be heard, and your career can grow alongside one of the most ambitious projects in professional sports, we'd love to hear from you.
Position Overview:
The Coordinator, Ticket Operations supports the day-to-day execution of ticket operations for Chicago Fire FC, including ticketing systems, ticket inventory, reporting, payment processing, and matchday operations.
This position serves as a key liaison between the Ticket Sales and Service team, Stadium, and Box Office, while helping ensure a high level of service for internal and external customers. The Coordinator will support the Club's current Ticketmaster Archtics environment while gaining exposure to SeatGeek Unify as Chicago Fire FC prepares for the opening of McDonald's Park in 2028.
This role will report to the Director, Ticket Operations and will support matchday staff and temporary ticketing personnel as needed.
Job Responsibilities:
  • Process group and plan orders, print and pay all ticket orders as requested by Chicago Fire FC front office staff
  • Build, maintain and develop a positive working relationship with all Ticketmaster and SeatGeek client support teams
  • Work hand-in-hand with all Ticketmaster and SeatGeek client support staff regarding software management, troubleshooting system issues, event creation, event marketing and financial reporting
  • Formulate and update existing daily, weekly, monthly and match day reports in a timely manner as assigned by the Director of Ticket Operations and MLS League Office
  • Facilitate a complex network of payment plans, investigate and respond to any chargebacks related to ticket payments and work closely with the Ticket Services department to ensure account compliance
  • Assist with the building of price codes, plans, promo codes, and other TM/Archtics and SeakGeek/Unify programming needs
  • Assist in the set-up, trouble shooting and maintaining of events in Archtics and Host, and overtime, SeatGeek Unify
  • Serve as a resource for all departments as it relates to Ticketmaster Advanced Products
  • Help maintain a culture that's focused on a high standard of customer service for both internal and external customers
  • Maintain a positive, high performance culture in the Ticket Operations department, while building a positive rapport with all other departments on a daily basis
  • Act as a higher point of contact for all elevated customer service occurrences on match day
  • Assist with Will Call responsibilities and ticket troubleshooting needs on match day

Required Qualifications:
  • 2+ years of ticket operations experience
  • Working knowledge of Ticketmaster Archtics preferred, and experience with SeatGeek Unify or another enterprise ticketing platform is a plus
  • Advanced knowledge of Microsoft Excel
  • Experience with high level, time sensitive reporting
  • Strong written and verbal communication skills with the ability to interact professionally with internal staff, venue personnel, and customers.
  • Must have the ability to work independently without supervision, be self-directed and demonstrate initiative
  • Ability to manage daily and weekly responsibilities with limited oversight
  • Experience handling cash and balancing deposits is a plus
  • Ability to work flexible hours, including but not limited to evenings, weekends and holidays

Preferred Qualifications:
  • Bachelor's degree
  • Experience working in professional sports, live entertainment, or venue operations
  • Fluent in Spanish

Compensation:
  • This role offers a hourly range of $20.00 - $21.00, and is determined by carefully considering the applicant's background, experience, and qualifications. Base pay may vary significantly based on geographic location, job-specific knowledge, skills, and overall experience. This role is classified as Part-time, non-exempt
  • Additional benefits & perks: Official Chicago Fire FC Website

Please note:
  • Chicago Fire FC is committed to fostering, cultivating, and preserving a culture of diversity, equity, accessibility, and inclusion. Our diversity initiatives start with the recruitment and selection process; therefore, we'd like to welcome all diverse candidates to apply to opportunities within our Club.
  • CFFC is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants for employment that is free from discrimination. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, ethnicity, citizenship, age, veteran or military status, disability, sexual orientation, sexual orientation or expression, marital status or any other characteristic protected by law. This policy governs all aspects of employment, including hiring, promotion, compensation, discipline, termination, and access to benefits and training.
  • If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact the People and Culture Department at Peopleandculture@chicagofirefc.com to let us know the nature of your request and your contact information.

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AEG logo

About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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