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Ticketmaster Customer Service Jobs in Tennessee (NOW HIRING)

Livenation

Night of Show Upsells- The Truth

Nashville, TN · On-site

$13.50 - $18.25/hr

Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually ... customer service throughout the event * Assist with set-up and breakdown of ancillary locations ...

Livenation

LN Concerts, Talent Buyer

Nashville, TN · On-site

Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually ... as Neste Live!'s focus on customer service and their commitment to producing first-class ...

Livenation

LN Concerts, Production Runner

Nashville, TN · On-site

$15.50 - $19.25/hr

Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually ... customer service oriented attitude is a must * Must be highly flexible and can work long hours ...

Livenation

Guest Services- The Truth

Nashville, TN · On-site

Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually ... THE JOB The Truth is seeking enthusiastic, customer-focused Part-Time Guest Services Staff to help ...

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Ticketmaster Customer Service information

What is a Ticketmaster Customer Service?

A Ticketmaster Customer Service job involves assisting customers with ticket purchases, event information, refunds, and troubleshooting issues related to their accounts. Representatives communicate via phone, email, or chat to resolve inquiries efficiently. Strong problem-solving and communication skills are essential to ensure a positive customer experience.

What are the typical daily responsibilities of a Ticketmaster Customer Service representative?

As a Ticketmaster Customer Service representative, your day-to-day tasks involve assisting customers with ticket purchases, refunds, order inquiries, and troubleshooting issues related to event access. You’ll handle a high volume of calls, emails, or chats while maintaining accurate records in the company’s ticketing and CRM systems. Additionally, you may be required to collaborate with other departments to resolve complex situations or escalate specific cases. This dynamic environment helps you hone communication skills and gain invaluable experience in a fast-paced, customer-centered industry.

What are the key skills and qualifications needed to thrive in the Ticketmaster Customer Service position, and why are they important?

To thrive as a Ticketmaster Customer Service representative, you need strong communication abilities, problem-solving skills, and customer service experience, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing platforms, and basic computer proficiency is usually required. Patience, active listening, and a positive attitude help you effectively address customer concerns and collaborate with colleagues. These skills are essential to ensure a smooth ticketing experience, resolve issues efficiently, and maintain Ticketmaster’s high standard of customer satisfaction.

What is the hiring process at Ticketmaster Customer Service?

The hiring process for Ticketmaster Customer Service roles typically involves submitting an online application, completing an initial phone or video interview, and participating in an in-person or virtual interview. Candidates may also undergo skills assessments and background checks before receiving a job offer.

What are popular job titles related to Ticketmaster Customer Service jobs in Tennessee?

For Ticketmaster Customer Service jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Ticketmaster Customer Service jobs in Tennessee look for?

The top searched job categories for Ticketmaster Customer Service jobs in Tennessee are:

What cities in Tennessee are hiring for Ticketmaster Customer Service jobs?

Cities in Tennessee with the most Ticketmaster Customer Service job openings:

Ticketmaster Customer Service jobs near you
Infographic showing various Ticketmaster Customer Service job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Ticketing - Box Office Representative PT

Nashville Soccer Club

Nashville, TN • On-site

$16.50 - $22.25/hr

Other

Re-posted 5 days ago

Job description

Ticket Office Representative

The Ticket Office Representative is a part-time, event-day position responsible for providing exceptional customer service and assisting fans with ticket purchases and inquiries at GEODIS Park. This role plays an important part in delivering a seamless matchday experience by supporting ticket sales, processing transactions, and resolving ticket-related questions. Applicants must reside in the Nashville area.

Responsibilities
  • Process ticket sales through Ticketmaster and assist guests with ticket purchases and ticketing issues.
  • Provide clear, friendly, and professional customer service throughout all interactions.
  • Address general inquiries related to seating options, pricing, stadium policies, and event information.
  • Accurately complete credit card and cash transactions in accordance with Club procedures.
  • Reconcile and balance cash drawers at the end of each shift.
  • Support Box Office leadership with additional duties as assigned.
Qualifications
  • Prior customer service or ticketing experience preferred, but not required.
  • Strong interpersonal and communication skills, with the ability to remain professional in a fast-paced environment.
  • Ability to learn and navigate ticketing software quickly (experience with Ticketmaster is a plus).
  • Reliable, punctual, and able to work Nashville SC home matches, special events, nights, weekends, and holidays as needed.
  • Must be detail-oriented and comfortable handling cash and sensitive customer information.
  • Candidates without a degree are encouraged to apply.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

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