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Ticketing Agent Jobs (NOW HIRING)

Wynn Resorts

Ticket Office Agent

Las Vegas, NV · On-site

Process phone and in person ticket orders by utilizing a computerized ticketing system. * Assist with night of show walk up sales and will call distribution. * Print and distribute tickets to guests ...

Wynn Resorts

Ticket Office Agent

Las Vegas, NV · On-site

Process phone and in person ticket orders by utilizing a computerized ticketing system. * Assist with night of show walk up sales and will call distribution. * Print and distribute tickets to guests ...

MORAN SHIPPING AGENCIES INC

Vessel Agent

Houston, TX · On-site

Vessel Agent Hours: Full Time FLSA Status: Exempt Reports To: Vessel Manager Location: Houston, TX Classification: In-Person ABOUT MORAN SHIPPING Moran Shipping Agencies, Inc. is a family-owned ...

Livenation

Ticket Agent-PT- HOB Dallas

Dallas, TX · On-site

Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live ...

EOS Hospitality

PBX Agent

Marathon, FL · On-site

Successful candidates will possess the following skills and expertise: * 1+ year direct related hotel experience as a call center agent and/or PBX agent is preferred OR 2+ years experience in a high ...

EOS Hospitality

PBX Agent

Marathon, FL

Successful candidates will possess the following skills and expertise: * 1+ year direct related hotel experience as a call center agent and/or PBX agent is preferred OR 2+ years experience in a high ...

Sp Plus

Off-Site Airline Check-in Agent

Phoenix, AZ · On-site

$15.15/hr

You will... o This is a Off-Site Airline Check-in Agent (also know as RAC Agent) position starting at $15.15 per hour plus Tips o Full Time and Part Time Positions Available o Must have the ability ...

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How much do ticketing agent jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for ticketing agent in the United States is $16.10, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.31 per hour, depending on experience, location, and employer.

What are Ticketing Agents?

Ticketing Agents are customer service professionals who assist passengers with booking, issuing, and modifying tickets for transportation services such as airlines, trains, or buses. They handle reservations, process payments, provide travel information, and resolve issues related to ticketing and schedules. Ticketing Agents often work at counters or call centers and are essential for ensuring a smooth travel experience for customers.

What is the difference between Ticketing Agent vs Customer Service Representative?

AspectTicketing AgentCustomer Service Representative
Required CredentialsHigh school diploma; some roles may require certification in ticketing systemsHigh school diploma; customer service training often preferred
Work EnvironmentAirports, train stations, event venues, travel agenciesCall centers, retail stores, corporate offices
Employer & Industry UsageAirlines, transportation, entertainmentRetail, telecommunications, hospitality
Common Search & ComparisonTicketing Agent vs Customer Service Representative

While both roles involve assisting customers, Ticketing Agents primarily handle booking and issuing tickets in transportation or event settings, whereas Customer Service Representatives provide broader support across various industries. The roles share similar credentials and work environments but differ in their specific functions and industry focus.

What are some common challenges faced by Ticketing Agents during peak travel seasons?

During peak travel seasons, Ticketing Agents often encounter high volumes of customer inquiries and bookings, which can lead to increased stress and the need for efficient multitasking. Managing last-minute schedule changes, handling overbooked flights, and addressing customer concerns with patience are typical challenges. Agents must also stay updated on airline policies and fare changes, ensuring accurate information is provided to customers. Strong communication skills and the ability to remain calm under pressure are crucial for success during these busy periods.

What are the key skills and qualifications needed to thrive as a Ticketing Agent, and why are they important?

To thrive as a Ticketing Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation and ticketing systems like Amadeus or Sabre, as well as point-of-sale software, is often required. Excellent communication, problem-solving abilities, and patience help agents effectively assist travelers and resolve issues. These skills ensure efficient operations, positive customer experiences, and accurate processing of travel arrangements.

What Is a Ticketing Agent?

The job duties of a ticketing agent are to greet passengers at the airline check-in desk or gate, help them check their baggage, and inform them of their gate and other pertinent information about their flight. They may also be responsible for other customer service tasks, such as assisting with flight schedules or information, providing airport information, giving directions to the gate, and ticket changes.

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Ticketing Agent jobs near you
Infographic showing various Ticketing Agent job openings in the United States as of May 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $33,480 per year, or $16.1 per hour.
Ticket Agent - Pierce County Ferry

Ticket Agent - Pierce County Ferry

Hornblower Inc

Steilacoom, WA

Other

Posted 4 days ago

Hornblower rating

6.6

Company rating: 6.6 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

6th of 9 rated cruise lines

Job description

Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group's portfolio of international offerings includes water- and land-based experiences and ferry and transportation services. City Experiences, Hornblower Group's premier experience division, offers dining and sightseeing cruises and walking and food tours through the City Cruises, Walks, and Devour brands. City Ferry, part of Hornblower Group's Ferry and Transportation Division, is the largest private operator of high-speed passenger and vehicle ferries in the United States, carrying more than 10 million passengers annually and operating services including NYC Ferry, Puerto Rico Ferry, and other regional ferry systemsHornblower Group's subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a full-service shipping, waterfront logistics and management company that specializes in the operation and maintenance of government and commercial vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group's global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group's additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.
Position Summary:
The Ticket Agent is responsible for interacting with ferry riders to coordinate ticket sales while providing an exceptional customer service experience. The Ticket Agent also ensures the Steilacoom ferry terminal is available for guests and remains clean. The Ticket Agent will also pre-scan vehicles and passengers prior to loading the vessel. Part-time shift 1-2 days a week, morning or evening.
Duties & Responsibilities:
  • Conduct ferry ticket sales
  • Maintain accountability for all receipts
  • Pre-scan vehicles and passengers prior to loading the vessel
  • Preserve Steilacoom waiting area to the highest levels of cleanliness in accordance with the
    client's standards
  • Execute daily checks of the facility to ensure cleanliness and safety; take immediate corrective action as necessary.
  • Remain true to and champion the Company's Core Values and Code of Conduct.
  • Safety First- Safety shall remain the highest priority at all times. Be an active advocate of, and participate in, the HMS Safety Culture.
  • Consider reliability with regard to Company Operations.
  • Provide outstanding guest service
  • Present professional level of customer service and appearance to all clients, both internal and external.
  • Responsible for handling money and balancing deposits/money bags; perform deposits within guidelines provided by Office Manager.
  • Perform other duties as assigned
Requirements and Qualifications:
  • HS Diploma or equivalent work experience
  • Excellent customer service skills
  • Ability to effectively interact with the passengers, guests, and fellow employees
  • Ability to work in fast-paced, quickly-changing environment
  • Must be able to work outside in all weather conditions
  • Must have flexible availability for either morning or evening shift
  • Ability to process calculations frequently and continuously
  • Ability to work independently
  • Familiar with Microsoft Office and basic computer skills
  • Minimum one (1) year cash handling experience
  • Minimum six (6) months customer service experience
  • Proven track record of working well in a team environment
  • Must be at least 18-years of age
  • Valid Transportation Worker Identification Credential (TWIC card), and/or ability to obtain and maintain.
  • Valid First Aid/CPR Certification, and/or ability to obtain and maintain

#PierceCountyFerry
Hornblower will consider qualified applicants with arrest and conviction records in a manner consistent with fair chance or other applicable laws and regulations.
The RESPECT Service System embodies our mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations.

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