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Ticketing Agent Jobs (NOW HIRING)

Cliff House Maine

PBX Agent

Cape Neddick, ME · On-site

$20 - $25/hr

PBX Agent The PBX Agent at Cliff House Maine serves as the central communication hub of the resort, ensuring all incoming and internal calls are handled with professionalism, warmth, and efficiency.

Cliff House Maine

PBX Agent

Cape Neddick, ME · On-site

$20 - $25/hr

PBX Agent The PBX Agent at Cliff House Maine serves as the central communication hub of the resort, ensuring all incoming and internal calls are handled with professionalism, warmth, and efficiency.

Chenega MIOS

Data Transfer Agent

Springfield, VA · On-site

Req ID: 41178 Summary Data Transfer Agent Springfield, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where ...

Capital Vacations

Ticket Agent

Branson, MO · On-site

The Ticket Agent is responsible for accurately selling tickets to customers by phone or in-person and providing show information as needed. Responsibilities: * Provide Customer Service to all Branson ...

Hawks Cay Resort

PBX Agent

Marathon, FL · On-site

Successful candidates will possess the following skills and expertise: * 1+ year direct related hotel experience as a call center agent and/or PBX agent is preferred OR 2+ years experience in a high ...

Cliff House Maine

PBX Agent

Cape Neddick, ME

$20 - $25/hr

PBX Agent The PBX Agent at Cliff House Maine serves as the central communication hub of the resort, ensuring all incoming and internal calls are handled with professionalism, warmth, and efficiency.

Hyannis Air Service Inc

Cross-trained agents must, after completion of training, be willing and able to work Ticket, Operations and Ramp Agent positions at their assigned station. PRIMARY RESPONSIBILITIES: * Check in ...

Hyannis Air Service Inc

PR · On-site

Cross-trained agents must, after completion of training, be willing and able to work Ticket, Operations and Ramp Agent positions at their assigned station. PRIMARY RESPONSIBILITIES: * Check in ...

Capital Vacations

Ticket Agent

Branson, MO · On-site

The Ticket Agent is responsible for accurately selling tickets to customers by phone or in-person and providing show information as needed. Responsibilities: * Provide Customer Service to all Branson ...

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All JobsTicketing Agent Jobs

Ticketing Agent information

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$11

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How much do ticketing agent jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for ticketing agent in the United States is $16.10, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $17.31 per hour, depending on experience, location, and employer.

What is the difference between Ticketing Agent vs Customer Service Representative?

AspectTicketing AgentCustomer Service Representative
Required CredentialsHigh school diploma; some roles may require certification in ticketing systemsHigh school diploma; customer service training often preferred
Work EnvironmentAirports, train stations, event venues, travel agenciesCall centers, retail stores, corporate offices
Employer & Industry UsageAirlines, transportation, entertainmentRetail, telecommunications, hospitality
Common Search & ComparisonTicketing Agent vs Customer Service Representative

While both roles involve assisting customers, Ticketing Agents primarily handle booking and issuing tickets in transportation or event settings, whereas Customer Service Representatives provide broader support across various industries. The roles share similar credentials and work environments but differ in their specific functions and industry focus.

What are some common challenges faced by ticketing agents during peak travel seasons?

During peak travel seasons, Ticketing Agents often encounter high volumes of customer inquiries and bookings, which can lead to increased stress and the need for efficient multitasking. Managing last-minute schedule changes, handling overbooked flights, and addressing customer concerns with patience are typical challenges. Agents must also stay updated on airline policies and fare changes, ensuring accurate information is provided to customers. Strong communication skills and the ability to remain calm under pressure are crucial for success during these busy periods.

What are the duties of a ticketing agent?

A ticketing agent is responsible for selling and issuing tickets for transportation or events, assisting customers with reservations, providing travel information, and handling customer service inquiries. They often use computer reservation systems and need good communication skills to address passenger needs and resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a ticketing agent, and why are they important?

To thrive as a Ticketing Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation and ticketing systems like Amadeus or Sabre, as well as point-of-sale software, is often required. Excellent communication, problem-solving abilities, and patience help agents effectively assist travelers and resolve issues. These skills ensure efficient operations, positive customer experiences, and accurate processing of travel arrangements.

What is a ticketing agent?

The job duties of a ticketing agent are to greet passengers at the airline check-in desk or gate, help them check their baggage, and inform them of their gate and other pertinent information about their flight. They may also be responsible for other customer service tasks, such as assisting with flight schedules or information, providing airport information, giving directions to the gate, and ticket changes.

More about Ticketing Agent jobs
What cities are hiring for Ticketing Agent jobs? Cities with the most Ticketing Agent job openings:
Who are the top companies hiring for Ticketing Agent jobs? The top employers for Ticketing Agent jobs are:
What states have the most Ticketing Agent jobs? States with the most job openings for Ticketing Agent jobs include:
What job categories do people searching Ticketing Agent jobs look for? The top searched job categories for Ticketing Agent jobs are:
What are popular job titles related to Ticketing Agent jobs? For Ticketing Agent jobs, the most frequently searched job titles are:
Ticketing Agent jobs near you
Infographic showing various Ticketing Agent job openings in the United States as of August 2026, with employment types broken down into 94% Full Time, 4% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $33,480 per year, or $16.1 per hour.

PBX Agent

Cliff House Maine

Cape Neddick, ME • On-site

$20 - $25/hr

Full-time

Re-posted 19 days ago

Job description

PBX Agent
The PBX Agent at Cliff House Maine serves as the central communication hub of the resort, ensuring all incoming and internal calls are handled with professionalism, warmth, and efficiency. This role is responsible for managing guest communication, call routing, service requests, and maintaining seamless coordination between departments to support an exceptional luxury guest experience.
The PBX Agent must possess strong knowledge of room types, resort amenities, dining outlets, activities, and operational procedures to confidently assist guests and team members. This role also supports Front Desk operations during high-volume periods and short staffing situations, requiring flexibility, attention to detail, and a strong service mindset.
This position is fully committed to upholding Forbes service standards, department procedures, and serving as a true ambassador for Cliff House Maine.
Pay Range: $20 - $25 per hour
Essential Functions
  • Answer all incoming external and internal phone calls promptly, professionally, and courteously
  • Manage call queues efficiently and ensure calls are routed accurately to the appropriate department or team member
  • Support guest arrival flow through queue management and coordination with Front Desk and Bell/Valet teams
  • Coordinate luggage delivery communication with the Bell team to ensure timely and seamless guest arrivals
  • Deliver arrival amenities, VIP gifts, welcome amenities, and special occasion items to guest rooms with proper presentation and attention to detail
  • Provide guests with accurate information regarding room types, rates, amenities, resort programming, dining options, spa services, and hotel facilities
  • Maintain complete knowledge of all guest room types, views, bedding configurations, amenities, and special accommodations
  • Handle guest requests, concerns, and service opportunities with urgency and heartfelt care
  • Create, update, and communicate guest service requests through HotSOS and other operational systems
  • Assist with guest messaging, wake-up calls, and internal dispatch communication
  • Assist with check-in/check-out support, guest inquiries, and operational coverage when necessary
  • Maintain awareness of daily arrivals, departures, VIP guests, group activity, and special events
  • Communicate effectively with Housekeeping, Engineering, Front Office, Reservations, Concierge, and all operational departments
  • Ensure all guest information is handled confidentially and securely in accordance with hotel standards
  • Maintain professionalism and composure in high-volume or high-pressure situations
  • Participate in pre-shift meetings and daily operational pass-ons to ensure strong communication across teams
  • Support overall Front Office operations and contribute to exceptional guest satisfaction

Qualifications
  • Previous hospitality experience in a luxury hotel, Four Diamond, or Forbes-rated property preferred
  • Prior Front Office, PBX, Front Desk, or Guest Services experience preferred
  • Must be available to work varied shifts including mornings, evenings, weekends, and holidays
  • Strong verbal communication and telephone etiquette skills required
  • Ability to multitask and remain calm in a fast-paced environment
  • Strong organizational skills and attention to detail
  • Ability to work independently and as part of a team
  • Must be comfortable learning and using hotel systems and operational technology
  • Preferred knowledge of Opera Cloud, HotSOS, Microsoft Outlook, Excel, and Word
  • Ability to stand, walk, and remain active for extended periods
  • Ability to assist with Front Desk coverage and operational support as needed

Needed Attributes
Employees must fulfill their performance standards for this position and comply with policies, rules and procedures of the Hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. This job description and duties of this position are subject to change, modification and addition as deemed necessary by the Hotel. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other Hotel Officials.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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