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Ticketing Agent Jobs in Indiana (NOW HIRING)

TCC Solutions

Support Center Agent (35213)

Indianapolis, IN · Remote

$18 - $24/hr

Utilizing a client-based ticketing system, Support Center Agent will ensure tickets are set to the correct status and proactive follow-up occurs. The Support Center Agent will be trained in all the ...

Parloa

Senior Agent Architect

Florence, IN · On-site

Design end-to-end solution architectures for AI Agent deployments, mapping how Parloa's platform integrates into customers' enterprise systems (CRMs, ERPs, ticketing systems, contact center platforms)

Unifi

Airport Customer Service Agent - SBN

South Bend, IN · On-site

$15.25 - $20.25/hr

General information Job Title Airport Customer Service Agent - SBN Date Monday, June 8, 2026 Entity ... Responsible for providing customer service to passengers for all aspects of arrivals, ticketing ...

Unifi

Airport Passenger Service Agent- FWA

Fort Wayne, IN · On-site

$14.75 - $18.75/hr

General information Job Title Airport Passenger Service Agent- FWA Date Wednesday, July 29, 2026 ... Responsible for providing customer service to passengers for all aspects of arrivals, ticketing ...

Unifi

Airport Customer Service Agent PT - EVV

Evansville, IN · On-site

$14.75 - $19.75/hr

General information Job Title Airport Customer Service Agent PT - EVV Date Monday, June 8, 2026 ... Responsible for providing customer service to passengers for all aspects of arrivals, ticketing ...

AAA Hoosier Motor Club

Travel Sales Agent

Muncie, IN · Remote

Recommend and sell a variety of travel products and services, including airline ticketing, cruises, tours, all-inclusive hotel packages, rail tickets, car rentals, travel insurance, passport photos ...

AAA Hoosier Motor Club

Travel Sales Agent

Lafayette, IN · On-site

Recommend and sell a variety of travel products and services, including airline ticketing, cruises, tours, all-inclusive hotel packages, rail tickets, car rentals, travel insurance, passport photos ...

AAA Hoosier Motor Club

Travel Sales Agent

Muncie, IN · On-site

Recommend and sell a variety of travel products and services, including airline ticketing, cruises, tours, all-inclusive hotel packages, rail tickets, car rentals, travel insurance, passport photos ...

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Showing results 1-20

All JobsTicketing Agent JobsTicketing Agent Jobs in Indiana

Ticketing Agent information

See Indiana salary details

$10

$15

$19

How much do ticketing agent jobs pay per hour?

As of Aug 2, 2026, the average hourly pay for ticketing agent in Indiana is $15.32, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $16.49 per hour, depending on experience, location, and employer.

What are Ticketing Agents?

Ticketing Agents are customer service professionals who assist passengers with booking, issuing, and modifying tickets for transportation services such as airlines, trains, or buses. They handle reservations, process payments, provide travel information, and resolve issues related to ticketing and schedules. Ticketing Agents often work at counters or call centers and are essential for ensuring a smooth travel experience for customers.

What is the difference between Ticketing Agent vs Customer Service Representative?

AspectTicketing AgentCustomer Service Representative
Required CredentialsHigh school diploma; some roles may require certification in ticketing systemsHigh school diploma; customer service training often preferred
Work EnvironmentAirports, train stations, event venues, travel agenciesCall centers, retail stores, corporate offices
Employer & Industry UsageAirlines, transportation, entertainmentRetail, telecommunications, hospitality
Common Search & ComparisonTicketing Agent vs Customer Service Representative

While both roles involve assisting customers, Ticketing Agents primarily handle booking and issuing tickets in transportation or event settings, whereas Customer Service Representatives provide broader support across various industries. The roles share similar credentials and work environments but differ in their specific functions and industry focus.

What are some common challenges faced by Ticketing Agents during peak travel seasons?

During peak travel seasons, Ticketing Agents often encounter high volumes of customer inquiries and bookings, which can lead to increased stress and the need for efficient multitasking. Managing last-minute schedule changes, handling overbooked flights, and addressing customer concerns with patience are typical challenges. Agents must also stay updated on airline policies and fare changes, ensuring accurate information is provided to customers. Strong communication skills and the ability to remain calm under pressure are crucial for success during these busy periods.

What are the key skills and qualifications needed to thrive as a Ticketing Agent, and why are they important?

To thrive as a Ticketing Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation and ticketing systems like Amadeus or Sabre, as well as point-of-sale software, is often required. Excellent communication, problem-solving abilities, and patience help agents effectively assist travelers and resolve issues. These skills ensure efficient operations, positive customer experiences, and accurate processing of travel arrangements.

What Is a Ticketing Agent?

The job duties of a ticketing agent are to greet passengers at the airline check-in desk or gate, help them check their baggage, and inform them of their gate and other pertinent information about their flight. They may also be responsible for other customer service tasks, such as assisting with flight schedules or information, providing airport information, giving directions to the gate, and ticket changes.

More about Ticketing Agent jobs
What are popular job titles related to Ticketing Agent jobs in Indiana? For Ticketing Agent jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Ticketing Agent jobs in Indiana look for? The top searched job categories for Ticketing Agent jobs in Indiana are:
What cities in Indiana are hiring for Ticketing Agent jobs? Cities in Indiana with the most Ticketing Agent job openings:
What are popular job titles related to Ticketing Agent jobs in IN? For Ticketing Agent jobs in IN, the most frequently searched job titles are:
Ticketing Agent jobs near you
Infographic showing various Ticketing Agent job openings in Indiana as of July 2026, with employment types broken down into 50% Part Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $31,858 per year, or $15.3 per hour.

Support Center Agent (35213)

TCC Solutions

Indianapolis, IN • Remote

$18 - $24/hr

Full-time

Re-posted 15 days ago

Job description

TCC Solutions is looking for Support Center Agent who will review, triage, escalate, and potentially resolve customer inquiries. Support Center agents interact with client users and are required to maintain professional demeaner through ticket responses, phone calls, and email. Utilizing a client-based ticketing system, Support Center Agent will ensure tickets are set to the correct status and proactive follow-up occurs. The Support Center Agent will be trained in all the client specific processes and will, eventually, participate in testing new workflows to maintain working knowledge.

Duties and Responsibilities
Work directly with customers to resolve a variety of issues such as resetting passwords, navigating through the system(s), creating new accounts for customers, troubleshooting or recreating reported issue, routing calls to the appropriate departments, escalating difficult issues to management, etc.
Assist client users in all defined client processes in a professional manner.
Interact with end-users with a positive and friendly manner as well as exhibit empathy in dealing with non-technical users
Adapt to different customer interactions and situations as well as varying ticket volumes.
Respond to and triage incoming tickets in a timely manner and respond to customers' emails (when applicable).
Serves as a liaison between customers and development support teams.
Manages internal and external communications for clients via email, Teams and SharePoint as required.
Maintain working knowledge of both TCC and client specific workflows, as well as any SOPs.
Attends meetings as required.

Required Education and Experience
High school diploma or equivalent (required)
Associate or Bachelor's degree (preferred)
Proven ability to work independently, stay organized, and learn quickly
Proficiency in Microsoft Office applications
Strong troubleshooting skills
Critical thinking ability and commitment to maintaining foundational knowledge

Preferred Experience
Two years of phone and/or web-based support experience in a customer support environment
Prior experience with support ticketing systems such as Jira

Work Environment
This is a remote position. Candidate must be available during the "core" work hours of 8:30 a.m. to 5:00p.m. EST. Occasional evening and weekend work may be required as job duties demand. Must pass background check and drug screening.

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