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Ticketing Agent Jobs in Indiana (NOW HIRING)

AAA Hoosier Motor Club

Travel Sales Agent

Muncie, IN · On-site

Recommend and sell a variety of travel products and services, including airline ticketing, cruises, tours, all-inclusive hotel packages, rail tickets, car rentals, travel insurance, passport photos ...

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Ticketing Agent information

See Indiana salary details

$10

$15

$19

How much do ticketing agent jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for ticketing agent in Indiana is $15.32, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $16.49 per hour, depending on experience, location, and employer.

What is a ticketing agent?

The job duties of a ticketing agent are to greet passengers at the airline check-in desk or gate, help them check their baggage, and inform them of their gate and other pertinent information about their flight. They may also be responsible for other customer service tasks, such as assisting with flight schedules or information, providing airport information, giving directions to the gate, and ticket changes.

What are the key skills and qualifications needed to thrive as a ticketing agent, and why are they important?

To thrive as a Ticketing Agent, you need strong customer service skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with reservation and ticketing systems like Amadeus or Sabre, as well as point-of-sale software, is often required. Excellent communication, problem-solving abilities, and patience help agents effectively assist travelers and resolve issues. These skills ensure efficient operations, positive customer experiences, and accurate processing of travel arrangements.

What are some common challenges faced by ticketing agents during peak travel seasons?

During peak travel seasons, Ticketing Agents often encounter high volumes of customer inquiries and bookings, which can lead to increased stress and the need for efficient multitasking. Managing last-minute schedule changes, handling overbooked flights, and addressing customer concerns with patience are typical challenges. Agents must also stay updated on airline policies and fare changes, ensuring accurate information is provided to customers. Strong communication skills and the ability to remain calm under pressure are crucial for success during these busy periods.

What is the difference between Ticketing Agent vs Customer Service Representative?

AspectTicketing AgentCustomer Service Representative
Required CredentialsHigh school diploma; some roles may require certification in ticketing systemsHigh school diploma; customer service training often preferred
Work EnvironmentAirports, train stations, event venues, travel agenciesCall centers, retail stores, corporate offices
Employer & Industry UsageAirlines, transportation, entertainmentRetail, telecommunications, hospitality
Common Search & ComparisonTicketing Agent vs Customer Service Representative

While both roles involve assisting customers, Ticketing Agents primarily handle booking and issuing tickets in transportation or event settings, whereas Customer Service Representatives provide broader support across various industries. The roles share similar credentials and work environments but differ in their specific functions and industry focus.

What does a ticketing agent do?

A ticketing agent is responsible for selling, issuing, and managing tickets for transportation, events, or attractions. They assist customers with reservations, answer inquiries, and use computer systems or ticketing software to process transactions. Strong communication skills and attention to detail are important in this role.
More about Ticketing Agent jobs

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For Ticketing Agent jobs in Indiana, the most frequently searched job titles are:

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The top searched job categories for Ticketing Agent jobs in Indiana are:

What cities in Indiana are hiring for Ticketing Agent jobs?

Cities in Indiana with the most Ticketing Agent job openings:

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Ticketing Agent jobs near you
Infographic showing various Ticketing Agent job openings in Indiana as of August 2026, with employment types broken down into 50% Part Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $31,858 per year, or $15.3 per hour.

Travel Sales Agent

AAA Hoosier Motor Club

Indianapolis, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

AAA Hoosier Motor Club rating

5.8

Company rating: 5.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

295th of 311 rated insurance

Job description

ABOUT AAA HOOSIER:
Since its creation in 1902, AAA has become one of North America's largest membership organizations. Today, AAA Hoosier provides roadside assistance, travel services, exclusive member discounts and benefits, and trusted financial and insurance services to nearly 400,000 Hoosiers. To learn more about AAA Hoosier offers, visit www.hoosier.aaa.com.
Here's What is in it for YOU:
  • A company culture that provides training and learning opportunities.
  • A brand that you can be proud to be part of.
  • A culture that will challenge you to be your best.
  • Health / Dental / Vision benefits.
  • Paid Time Off.
  • Paid Holidays.
  • Corporate Incentive Plan
  • Company provided LTD & Basic Life Insurance.
  • Service Anniversary Recognition.
  • Free AAA Plus Membership.
  • Generous 401k w/ company match.
  • Company provided HSA dollars.

Position Summary:
Increase overall revenue of AAA Hoosier Motor Club Service Center through the sales and promotion of products, services, and preferred travel vendors to members and clients, while meeting the highest AAA National Quality Standards. Utilize in-depth knowledge of policies, procedures, and travel offerings in all daily activities to drive performance and member satisfaction.
Duties and Responsibilities:
  • Recommend and sell a variety of travel products and services, including airline ticketing, cruises, tours, all-inclusive hotel packages, rail tickets, car rentals, travel insurance, passport photos, and International Driving Permits/Inter America Driving Licenses, for both international and domestic travel.
  • Demonstrate expert knowledge of preferred cruise and tour vendors, particularly for more complex and international destinations.
  • Proficiently use GDS invoicing and Point of Sale cashiering systems to process transactions, manage accounting functions, and generate ARC reports.
  • Meet or exceed established sales goals and quotas for preferred travel vendors, travel-related products, AAA memberships, credit cards, and other services.
  • Assist in the training and development of travel associates and provide ongoing support to team members.
  • Maintain accurate and organized client files, provide necessary documents, and conduct post-travel communications.
  • Proactively upsell and promote AAA Tickets, Travel Store products, Travel Money products, and AAA Credit Cards.
  • Promote and process AAA memberships, auto renewals, and effectively communicate the benefits of various membership levels.
  • Assist with monthly inventory management, including ordering, processing, and maintaining Maps, Travel Store merchandise, Travel Money products, and Attraction Tickets.
  • Cross-sell and refer clients to AAA Insurance and other AAA business lines, ensuring a seamless member experience.
  • Ensure compliance with internal controls, including the Payment Acceptance Policy, Anti-Money Laundering program, and PCI Compliance standards.
  • Educate and counsel members on the use of AAA.com, AAA Social Media sites, AAA Mobile Applications, AAA Discounts and Rewards Program, Auto Travel Special Coverage programs, and current National and Club promotions.
  • Make outbound telephone calls to members and clients to increase awareness of products, services, and promotions, leading to higher membership renewals and travel revenue.
  • Consistently meet sales goals and quotas as set forth by management.
  • Continuously upgrade technical expertise and participate in training opportunities, providing support to other travel positions as needed.
  • Travel to any Service Center or off-site location as directed by management.
  • Perform additional tasks as assigned by management.

Education and/or Experience Requirements:
Education:
High School diploma or general education degree (GED), required.
Experience:
Travel industry experience, retail sales, cashiering, and/or tourism-hospitality experience preferred.
Connect with AAA Hoosier:
Facebook:
www.facebook.com/aaahoosier
Company Website:
www.hoosier.aaa.com

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