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Ticket Taker Jobs (NOW HIRING)

AEG

Ticket Taker | Part-Time | Santander Arena

Reading, PA · On-site

$11 - $11.50/hr

Overview As a Ticket Taker , you will be the first point of contact for event guests, responsible for ensuring a smooth entry process while providing excellent customer service. Your role involves ...

ASM Global

Ticket Taker

Laredo, TX · On-site

Ticket Taker DEPARTMENT: Events REPORTS TO: Director of Operations and Manager LEGENDS GLOBAL Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver ...

ASM Global

Usher/Ticket Taker

Minneapolis, MN

$20/hr

Usher/Ticket Taker Department: Guest Services Reports to: Manager, Guest Services FLSA Classification: Non-Exempt Union: Teamsters Pay Rate: $20.00/hr Job Summary The primary responsibility of this ...

ASM Global

Usher/Ticket Taker

Minneapolis, MN · On-site

$20/hr

Usher/Ticket Taker Department: Guest Services Reports to: Manager, Guest Services FLSA Classification: Non-Exempt Union: Teamsters Pay Rate: $20.00/hr Job Summary The primary responsibility of this ...

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How much do ticket taker jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for ticket taker in the United States is $14.26, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $15.38 per hour, depending on experience, location, and employer.

What is the difference between Ticket Taker vs Usher?

AspectTicket TakerUsher
Required CredentialsNone specific, customer service skillsCustomer service skills, sometimes event-specific training
Work EnvironmentVenues like theaters, stadiums, cinemasEvent venues, theaters, concerts, sports arenas
Employer & IndustryEntertainment, sports, transportationEntertainment, events, hospitality
Common Search & ComparisonOften compared for customer service roles at venuesRelated role involving guest assistance and crowd management

While both Ticket Takers and Ushers work at entertainment venues and focus on guest interaction, Ticket Takers primarily handle ticket validation and entry, whereas Ushers assist guests with seating, directions, and overall event experience. Both roles require strong customer service skills and are essential for smooth event operations.

What are the key skills and qualifications needed to thrive as a Ticket Taker, and why are they important?

To thrive as a Ticket Taker, you need strong attention to detail, basic math skills, and customer service experience, typically acquired through a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, handheld scanners, and ticketing software is often required. Excellent communication, patience, and the ability to remain calm under pressure help in providing a positive guest experience and resolving issues quickly. These skills ensure efficient entry management, prevent fraud, and contribute to overall customer satisfaction at events.

What are ticket takers?

Ticket takers are staff members who check and collect tickets from guests at events, venues, or transportation terminals such as theaters, sports stadiums, concerts, or train stations. Their main responsibility is to ensure that only authorized individuals gain entry by verifying tickets for authenticity and validity. In addition to checking tickets, they may provide directions, answer guest questions, and help maintain order at entrances. Ticket takers play an important role in ensuring a smooth and secure entry process for events and venues.

What Is a Ticket Taker?

As a ticket taker, you collect tickets in a movie theatre, theme park, sports stadium, or event venue. Your primary job duties include making sure that only paying patrons are admitted to the event and directing patrons to seating areas, concession stands, and exits. During the event, you may be asked to help with seating. You may also be asked to count the number of tickets collected. Ticket takers get a lot of questions from patrons, so excellent people skills and experience in customer service are essential qualifications in this career.

What are some typical challenges a Ticket Taker faces during busy events?

Ticket Takers often encounter challenges such as managing large crowds, ensuring efficient entry flow, and handling guests with invalid or lost tickets. During peak times, staying calm and courteous while quickly scanning tickets and answering guest questions is essential. The role also requires attention to detail and the ability to address issues promptly to keep lines moving smoothly and maintain a positive guest experience.
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Ticket Taker jobs near you
Infographic showing various Ticket Taker job openings in the United States as of May 2026, with employment types broken down into 79% Full Time, 14% Part Time, 5% Contract, 1% Nights, and 1% Summer. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $29,666 per year, or $14.3 per hour.

Ticket Taker | Part-Time | Santander Arena

AEG

Reading, PA • On-site

$11 - $11.50/hr

Part-time

Retirement

Posted 3 days ago

Job description

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
Overview
As a Ticket Taker, you will be the first point of contact for event guests, responsible for ensuring a smooth entry process while providing excellent customer service. Your role involves verifying tickets, guiding guests, and maintaining a welcoming atmosphere. This role requires strong interpersonal skills, attention to detail, and the ability to work in a fast-paced environment. A Ticket Taker plays a vital role in creating a positive first impression for all event guests.
This role pays an hourly rate of $11.00 - $11.50.
Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.
EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.
Responsibilities
  • Ticket Verification: Check and validate tickets at the entrance, ensuring each ticket is legitimate and corresponds to the event.
  • Customer Service: Greet guests warmly, answer questions, and provide information about the event and venue as needed.
  • Access Control: Monitor and control the entry points to ensure that only authorized guests enter the event.
  • Crowd Management: Assist in directing the flow of guests to prevent congestion and ensure a smooth entry process.
  • Problem Resolution: Address any ticket-related issues or discrepancies promptly and courteously, seeking assistance from supervisors when necessary.
  • Venue Knowledge: Stay informed about the event layout, seating arrangements, and facilities to assist guests effectively.
  • Safety and Security: Report any suspicious activity or security concerns to the appropriate personnel immediately.
  • Assistance: Help guests with special needs or requirements, ensuring they have a positive experience.
  • Team Collaboration: Work closely with other event staff to ensure seamless operations and a cohesive guest experience.
  • Maintain Order: Ensure guests follow venue rules and guidelines to maintain a safe and enjoyable environment.
  • Perform other tasks and responsibilities as assigned.

Qualifications
  • Ability to follow instructions and work in a fast-paced environment.
  • Must have strong verbal and written communication skills.
  • Ability to handle stressful situations.
  • Previous experience in a customer service-based industry is preferred.
  • Previous experience within a sports, entertainment, or related field is preferred.
  • Must be able to work a flexible schedule including weekends, nights and holidays required.
  • Must be able to work in all weather conditions with proper gear including heat, cold, rain, snow.
  • Extensive time spent with moderate to loud noises.
  • Frequent bending, standing for long periods of time and walking of the building.

About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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