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Telephony Manager Jobs (NOW HIRING)

Selene Holdings

Telephony Data Analyst

Support workforce management, telephony, and operational teams through targeted reporting and ... performance analysis. * Assist leadership in evaluating new initiatives, technology enhancements ...

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Telephony Manager information

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$24.5K

$59.5K

$116K

How much do telephony manager jobs pay per year?

As of Jun 30, 2026, the average yearly pay for telephony manager in the United States is $59,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $68,500.00 per year, depending on experience, location, and employer.

What is the difference between Telephony Manager vs Network Administrator?

AspectTelephony ManagerNetwork Administrator
CredentialsTypically requires telecommunications or IT certifications, such as CompTIA Network+ or Cisco certificationsRequires network certifications like CompTIA Network+, Cisco CCNA
Work EnvironmentFocuses on telecommunication systems, VoIP, and communication infrastructureManages overall network infrastructure, including LAN, WAN, and security
Industry UsageCommon in organizations with extensive telecommunication needsWidely used across various industries for network management
Primary FocusTelecommunication systems and servicesNetwork infrastructure and security

The main difference between a Telephony Manager and a Network Administrator lies in their focus areas. The Telephony Manager specializes in managing telecommunication systems, while the Network Administrator oversees broader network infrastructure. Both roles require similar certifications and work environments but serve distinct functions within an organization’s IT and communication framework.

What skills are needed for telephony jobs?

Telephony managers need strong communication and technical skills, including knowledge of telecommunication systems, VoIP technology, and network infrastructure. Problem-solving abilities, attention to detail, and proficiency with relevant tools and software are also important. Certifications such as Cisco CCNA or CompTIA Network+ can enhance job prospects.

How much do call center managers make in the US?

Call center managers in the US typically earn an average salary between $50,000 and $85,000 annually, depending on experience, location, and company size. Salaries can increase with certifications, leadership skills, and managing larger teams or complex operations.

What is the highest paying job in telecommunications?

The highest paying roles in telecommunications often include senior executive positions such as Chief Technology Officer (CTO) or Vice President of Telecommunications, which can earn six-figure salaries. These roles typically require extensive experience, advanced technical knowledge, and leadership skills, often supported by certifications like Cisco or PMP and a background in network infrastructure and strategic planning.

What is a telephony manager?

A telephony manager is a professional responsible for overseeing the design, implementation, and maintenance of an organization's telephone systems and communication networks. They often coordinate with IT teams, manage VoIP and traditional phone systems, and ensure reliable communication services. Strong technical skills and knowledge of telecommunication protocols are essential for this role.

What are some common challenges faced by Telephony Managers when overseeing enterprise communication systems?

Telephony Managers often encounter challenges related to integrating new technologies with legacy phone systems, ensuring uninterrupted service during upgrades, and managing vendors for both hardware and software solutions. Balancing security requirements with user accessibility is another frequent concern, especially as organizations adopt VoIP and cloud-based solutions. Additionally, Telephony Managers must coordinate with IT, facilities, and user support teams to address issues promptly and maintain high service levels across the organization.

What are Telephony Managers?

Telephony Managers are professionals responsible for overseeing and maintaining an organization’s telephone and communication systems. They ensure that telephony infrastructure, such as VoIP systems, landlines, and call routing, operate efficiently and securely. Their duties often include managing budgets, supervising technical staff, coordinating with vendors, and implementing new communication technologies. Telephony Managers play a crucial role in ensuring seamless internal and external communications within a business.

What are the key skills and qualifications needed to thrive as a Telephony Manager, and why are they important?

To thrive as a Telephony Manager, you need in-depth knowledge of telecommunication systems, VoIP technology, and network infrastructure, often supported by a degree in information technology or a related field. Familiarity with platforms like Cisco, Avaya, or Mitel, along with certifications such as CCNA or CompTIA Network+, is typically required. Strong problem-solving abilities, leadership, and effective communication set top performers apart in managing teams and coordinating with stakeholders. These skills are crucial for ensuring reliable communication systems, minimizing downtime, and delivering seamless support across an organization.
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What cities are hiring for Telephony Manager jobs? Cities with the most Telephony Manager job openings:
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What job categories do people searching Telephony Manager jobs look for? The top searched job categories for Telephony Manager jobs are:
Telephony Manager jobs near you
Infographic showing various Telephony Manager job openings in the United States as of June 2026, with employment types broken down into 93% Part Time, and 7% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $59,525 per year, or $28.6 per hour.
Sr Telephony Infrastructure Engineer

Sr Telephony Infrastructure Engineer

The Walt Disney Company

Orlando, FL • On-site

$101K - $136K/yr

Full-time

Posted 25 days ago

Key responsibilities

  • Oversee Disney Central telecommunications technology, including Avaya hardware, configuration, and carrier and network services.

  • Diagnose and resolve issues related to PBX, adjunct alarms, hardware, network, carrier problems, and wiring for Level 3 support.

  • Manage projects involving equipment upgrades, new location setups, and integration of new technologies.

Walt Disney Company rating

7.7

Company rating: 7.7 out of 10

Based on 126 frontline employees who took The Breakroom Quiz

5th of 48 rated entertainment

Job description

Job Posting Title:

Sr Telephony Infrastructure Engineer

Req ID:

10150732

Job Description:


Senior Telephony Infrastructure Engineer

Job Description

"We make magic." That's our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you'll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

This position is based at Disney Central Reservation Center in Orlando, FL.

As a Senior Telephony Infrastructure Engineer, you will be responsible for designing and supporting telephony infrastructure across 70+ domestic and international locations, serving thousands of users and stations. You will leverage your expertise in Avaya telephony programming, troubleshooting, and network infrastructure to ensure smooth operations. In this role, you will manage large-scale projects, including equipment upgrades, new location setups, and the integration of new technologies. Additionally, you will coordinate with cross-functional teams to ensure the successful completion of these projects.

You will report to the Manager, Telecommunications.

You Will:

As a Senior Telephony Infrastructure Engineer, you will be involved in the following key activities:

  • Telecommunications Support: Oversee Disney Central telecommunications technology, including Avaya hardware, configuration, and carrier and network services (e.g., Oracle and Avaya Session Border Controllers).
  • Troubleshooting and Support: Diagnose and resolve issues related to PBX, adjunct alarms, hardware, network, carrier problems, and wiring for Level 3 support.
  • Vendor Management: Lead vendor relationships, including carrier management, and collaborate effectively with business partners.
  • Project Leadership: Manage projects involving upgrades, new solution installations, and maintenance of existing applications.
  • Cloud Integration: Demonstrate expertise in interfacing with cloud providers, managing service integrations, and ensuring seamless communication between on-premise systems and cloud environments (SaaS, PaaS, CCaS).
  • Network Configuration: Work closely with network and security teams to configure ACLs, firewalls, load balancers, and routing to optimize telephony infrastructure.
  • Compliance Leadership: Lead PCI and ITIL compliance initiatives, including infrastructure updates and documentation to meet Disney's security and audit standards.
  • Avaya System Management: Perform MAC (Move, Add, Change) tasks and configuration within Avaya System/Session Managers. Understand SIP-based routing solutions, both from carriers and internal trunking.
  • Network Monitoring: Utilize network monitoring tools and demonstrate expertise in routing, ACLs, and firewall configurations to ensure optimal performance. Perform MAC work and tackle issues with an understanding of Avaya routing from the SBC and Session Managers, including SIP, dial plan design, ARS, and AAR routing.

You Will Have:

Here is what you need to be successful at this job:

  • Independent Decision-Making: Ability to work independently and make informed decisions when engaging with vendors and partners while keeping leadership informed of key developments.
  • Telecom Expertise: Advanced understanding of telecom (voice) and data networking, especially in relation to multi-location contact centers.
  • Technical Expertise: Extensive experience with data networking technologies, including firewalls, gateways, routers, switches, load balancers, and LAN/WAN technologies.
  • VoIP Experience: Minimum of 2 years' experience working with VoIP systems in a contact center environment.
  • Avaya Proficiency: Demonstrated expertise with Media Gateways, Media Servers, CMS, ASA, AES, System Manager, and Session Manager.
  • Travel Flexibility: Ability to travel up to 10% of the time, including overnight and international trips, as needed for project needs and support

Required Education:

A bachelor's degree or equivalent work experience

The hiring range for this position in Orlando, Florida is $101,800 - $136,500 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range medical, financial, and/or other benefits, dependent on the level and position offered.

Job Posting Segment:

Commercial Strategy

Job Posting Primary Business:

Disney Central (WDW)

Primary Job Posting Category:

Telecom Services

Employment Type:

Full time

Primary City, State, Region, Postal Code:

Orlando, FL, USA

Alternate City, State, Region, Postal Code:

Date Posted:

2026-06-03

What Walt Disney Company employees say

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Benefits

Hours and flexibility

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Get the full story on Breakroom

Walt Disney logo

About Walt Disney

Sourced by ZipRecruiter

At Disney, we're storytellers. We make the impossible, possible. We do this through utilizing and developing cutting-edge technology and pushing the envelope to bring stories to life through our movies, products, interactive games, parks and resorts, and media networks. Now is your chance to join our talented team that delivers unparalleled creative content to audiences around the world. "We create happiness." That's our motto at Walt Disney Parks and Resorts. And it permeates everything we do. At Disney, you'll help inspire that magic by enabling our teams to push the limits of entertainment and create the never-before-seen!

Industry

Amusement, gambling, and recreation

Company size

10,000+ Employees

Headquarters location

Burbank, CA, US

Social media

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