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Telephony Manager Jobs (NOW HIRING)

Samprasoft

Level 1 Field Technician - Telephony

Saginaw, MI · On-site

$18.50 - $25.25/hr

They provide managed cloud, cyber security, enterprises networking, data center, application and ... Telephony site survey of the 4 hospitals/buildings included above, approximately 2,700 phones to be ...

Samprasoft

Level 2 Field Technician - Telephony

Saginaw, MI · On-site

$18.50 - $25.25/hr

They provide managed cloud, cyber security, enterprises networking, data center, application and ... Telephony site survey of the 4 hospitals/buildings included above, approximately 2,700 phones to be ...

Samprasoft

Telephony Deployment Engineer

Peoria, IL · On-site

Telephony Deployment Engineer Pointcore Network Services is a network services company enabling ... With the management of the project team, complete assigned duties including the deployment of ...

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How much do telephony manager jobs pay per year?

As of Jun 5, 2026, the average yearly pay for telephony manager in the United States is $59,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $68,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Telephony Manager, and why are they important?

To thrive as a Telephony Manager, you need in-depth knowledge of telecommunication systems, VoIP technology, and network infrastructure, often supported by a degree in information technology or a related field. Familiarity with platforms like Cisco, Avaya, or Mitel, along with certifications such as CCNA or CompTIA Network+, is typically required. Strong problem-solving abilities, leadership, and effective communication set top performers apart in managing teams and coordinating with stakeholders. These skills are crucial for ensuring reliable communication systems, minimizing downtime, and delivering seamless support across an organization.

What are some common challenges faced by Telephony Managers when overseeing enterprise communication systems?

Telephony Managers often encounter challenges related to integrating new technologies with legacy phone systems, ensuring uninterrupted service during upgrades, and managing vendors for both hardware and software solutions. Balancing security requirements with user accessibility is another frequent concern, especially as organizations adopt VoIP and cloud-based solutions. Additionally, Telephony Managers must coordinate with IT, facilities, and user support teams to address issues promptly and maintain high service levels across the organization.

What are Telephony Managers?

Telephony Managers are professionals responsible for overseeing and maintaining an organization’s telephone and communication systems. They ensure that telephony infrastructure, such as VoIP systems, landlines, and call routing, operate efficiently and securely. Their duties often include managing budgets, supervising technical staff, coordinating with vendors, and implementing new communication technologies. Telephony Managers play a crucial role in ensuring seamless internal and external communications within a business.

What is the difference between Telephony Manager vs Network Administrator?

AspectTelephony ManagerNetwork Administrator
CredentialsTypically requires telecommunications or IT certifications, such as CompTIA Network+ or Cisco certificationsRequires network certifications like CompTIA Network+, Cisco CCNA
Work EnvironmentFocuses on telecommunication systems, VoIP, and communication infrastructureManages overall network infrastructure, including LAN, WAN, and security
Industry UsageCommon in organizations with extensive telecommunication needsWidely used across various industries for network management
Primary FocusTelecommunication systems and servicesNetwork infrastructure and security

The main difference between a Telephony Manager and a Network Administrator lies in their focus areas. The Telephony Manager specializes in managing telecommunication systems, while the Network Administrator oversees broader network infrastructure. Both roles require similar certifications and work environments but serve distinct functions within an organization’s IT and communication framework.

More about Telephony Manager jobs
What cities are hiring for Telephony Manager jobs? Cities with the most Telephony Manager job openings:
What states have the most Telephony Manager jobs? States with the most job openings for Telephony Manager jobs include:
What job categories do people searching Telephony Manager jobs look for? The top searched job categories for Telephony Manager jobs are:
Telephony Manager jobs near you
Infographic showing various Telephony Manager job openings in the United States as of May 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $59,525 per year, or $28.6 per hour.
Telephony Systems Administrator ( Hybrid / Orlando FL )

Telephony Systems Administrator ( Hybrid / Orlando FL )

AssistRx

Orlando, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 8 days ago

AssistRx rating

7.9

Company rating: 7.9 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

64th of 203 rated it services

Job description

The Telephony Systems Administrator will maintain daily operations of the Call Center telephony systems, providing technical support of internal systems so Call Center end users can achieve established service level goals for internal and external customers.
The Telephony Systems Administrator will provide technical expertise to the Call Center computer and telephony systems including third party telephony system(s).
The Telephony Systems Administrator will perform daily support service, troubleshooting telephony system issues, managing IVR functionality, reviewing and enhancing existing phone system functionality, and acting as a liaison with third party system provider(s) for reporting and troubleshooting issues.
The Telephony Systems Administrator includes administration of the Cisco UCCX dialing platform, creation of inbound/outbound campaigns, reporting on campaign / Call Center performance and management of IVRs.
The Telephony Administrator will be responsible for onboarding and support of new clients.
Requirements
  • Work closely with operations, implementation and PMO teams responsible for user experience.
  • Develop and continuously improve usability and functionality.
  • Identify and manage potential integration partnerships with external applications (e.g. predictive dialers / auto-dialers).
  • Take initiative in tracking, anticipating, and proposing likely industry developments for the organization to stay ahead of customer needs and requirements.
  • Take a role as the expert with respect to telephony (i.e. - phones/fax systems)
  • Initiate and lead interactions among other teams within AssistRx to ensure coordination of development and support activities for our telephony solutions.
  • Ability to multi-task in a fast-paced organization.
  • Work with cross functional teams to ensure support for integrations across the platform and ecosystems.
  • Flexibility and adaptability to rapid change.
  • Positive attitude and sense of humor.

Requirements
  • 3-5 years of experience as a Telephony Engineer / Administrator.
  • Understanding Cisco Collaboration Portfolio preferred (e.g. VOIP, UCCX/UCCE, CUCM / UCCX/ UCON / CUBE / JABBER / Room Kits / IP Phones)
  • Understanding IP IVR and Contact Center deployments / integrations.
  • Faxing solution administration (e.g.on-prem/cloud, analog/digital/FOIP, etc.)
  • Ability to synthesize complex concepts.
  • Experience delivering healthcare telephony solutions preferred.
  • Excellent written and verbal communication skills.
  • Organizational skills and attention to detail.
  • Exceptional interpersonal and teamwork skills.
  • Call/Screen Recording, Workforce Optimization/Management, Quality Management (QM) Experience (WFO/WFM) a plus.

Benefits
Benefits
  • Supportive, progressive, fast-paced environment.
  • Competitive pay structure.
  • Matching 401(k) with immediate vesting.
  • Medical, dental, vision, life, & short-term disability insurance.
  • AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.
  • All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.
  • AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.

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