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Telephony Manager Jobs (NOW HIRING)

iQuor

Manager Telephony

Fort Lauderdale, FL · On-site

A Telephony Manager is responsible for overseeing and managing the telephony systems and infrastructure within an organization. They ensure the smooth operation of telecommunication services ...

MANTECH

Telephony Engineer

Mclean, VA · On-site

In this role, you'll combine expertise in telephony systems, Linux server management, and software development, focusing on VoIP, analog, ISDN systems, and Ruby on Rails for telephony applications.

BloKchain Talent

Telephony Engineer

Tempe, AZ

Telephony Engineer manages 3rd party telecom carriers and mobile providers. Qualifications Requirements: * Telephony Engineer will have experience with network design, implementation and support in ...

BloKchain Talent

Telephony Engineer

Tempe, AZ · On-site

Telephony Engineer manages 3rd party telecom carriers and mobile providers. Qualifications Requirements: * Telephony Engineer will have experience with network design, implementation and support in ...

MANTECH

Telephony Engineer

Mclean, VA · On-site

In this role, you'll combine expertise in telephony systems, Linux server management, and software development, focusing on VoIP, analog, ISDN systems, and Ruby on Rails for telephony applications.

ManTech International

Telephony Engineer

Mclean, VA · On-site

In this role, you'll combine expertise in telephony systems, Linux server management, and software development, focusing on VoIP, analog, ISDN systems, and Ruby on Rails for telephony applications.

ManTech

Telephony Engineer

Mclean, VA

In this role, you'll combine expertise in telephony systems, Linux server management, and software development, focusing on VoIP, analog, ISDN systems, and Ruby on Rails for telephony applications.

Segoso

Telephony System Administrator

This role supports business operations by managing system configurations, telephony services, user access, campaign settings, integrations, reporting, and troubleshooting activities. The ...

Ascend

Telephony Program Manager

Palo Alto, CA

$85K - $90K/yr

The Telephony Program Manager will perform migrations from AVAYA to Cisco UCCE Platform. The ideal Telephony Program Manager will possess strong knowledge of Call Back Assist that is compatible with ...

Eltropy Inc.

Onboarding SME - Telephony

$100K - $120K/yr

You will partner closely with onboarding managers to ensure seamless integration of Eltropy's products into each client's existing telephony infrastructure. Role & Responsibilities * Design ...

Eltropy Inc.

OR

$100K - $120K/yr

You will partner closely with onboarding managers to ensure seamless integration of Eltropy's products into each client's existing telephony infrastructure. Role & Responsibilities * Design ...

Taylor Corp

Telephony IT Tech

North Mankato, MN

Provide telephony strategies and solutions for the organization * Assist with management of new site deployments, upgrades, implementations or other tasks as assigned Available Shift Monday - Friday ...

Selene Holdings

Sr. Telephony Analyst

Dallas, TX · On-site

$87K - $115K/yr

Manage and support Intelligent Virtual Assistant (IVA) technologies, including implementation ... Ensure telephony solutions, IVR workflows, messaging strategies, and customer communications meet ...

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Telephony Manager information

See salary details

$24.5K

$59.5K

$116K

How much do telephony manager jobs pay per year?

As of Jun 30, 2026, the average yearly pay for telephony manager in the United States is $59,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $68,500.00 per year, depending on experience, location, and employer.

What is the difference between Telephony Manager vs Network Administrator?

AspectTelephony ManagerNetwork Administrator
CredentialsTypically requires telecommunications or IT certifications, such as CompTIA Network+ or Cisco certificationsRequires network certifications like CompTIA Network+, Cisco CCNA
Work EnvironmentFocuses on telecommunication systems, VoIP, and communication infrastructureManages overall network infrastructure, including LAN, WAN, and security
Industry UsageCommon in organizations with extensive telecommunication needsWidely used across various industries for network management
Primary FocusTelecommunication systems and servicesNetwork infrastructure and security

The main difference between a Telephony Manager and a Network Administrator lies in their focus areas. The Telephony Manager specializes in managing telecommunication systems, while the Network Administrator oversees broader network infrastructure. Both roles require similar certifications and work environments but serve distinct functions within an organization’s IT and communication framework.

What skills are needed for telephony jobs?

Telephony managers need strong communication and technical skills, including knowledge of telecommunication systems, VoIP technology, and network infrastructure. Problem-solving abilities, attention to detail, and proficiency with relevant tools and software are also important. Certifications such as Cisco CCNA or CompTIA Network+ can enhance job prospects.

How much do call center managers make in the US?

Call center managers in the US typically earn an average salary between $50,000 and $85,000 annually, depending on experience, location, and company size. Salaries can increase with certifications, leadership skills, and managing larger teams or complex operations.

What is the highest paying job in telecommunications?

The highest paying roles in telecommunications often include senior executive positions such as Chief Technology Officer (CTO) or Vice President of Telecommunications, which can earn six-figure salaries. These roles typically require extensive experience, advanced technical knowledge, and leadership skills, often supported by certifications like Cisco or PMP and a background in network infrastructure and strategic planning.

What is a telephony manager?

A telephony manager is a professional responsible for overseeing the design, implementation, and maintenance of an organization's telephone systems and communication networks. They often coordinate with IT teams, manage VoIP and traditional phone systems, and ensure reliable communication services. Strong technical skills and knowledge of telecommunication protocols are essential for this role.

What are some common challenges faced by Telephony Managers when overseeing enterprise communication systems?

Telephony Managers often encounter challenges related to integrating new technologies with legacy phone systems, ensuring uninterrupted service during upgrades, and managing vendors for both hardware and software solutions. Balancing security requirements with user accessibility is another frequent concern, especially as organizations adopt VoIP and cloud-based solutions. Additionally, Telephony Managers must coordinate with IT, facilities, and user support teams to address issues promptly and maintain high service levels across the organization.

What are Telephony Managers?

Telephony Managers are professionals responsible for overseeing and maintaining an organization’s telephone and communication systems. They ensure that telephony infrastructure, such as VoIP systems, landlines, and call routing, operate efficiently and securely. Their duties often include managing budgets, supervising technical staff, coordinating with vendors, and implementing new communication technologies. Telephony Managers play a crucial role in ensuring seamless internal and external communications within a business.

What are the key skills and qualifications needed to thrive as a Telephony Manager, and why are they important?

To thrive as a Telephony Manager, you need in-depth knowledge of telecommunication systems, VoIP technology, and network infrastructure, often supported by a degree in information technology or a related field. Familiarity with platforms like Cisco, Avaya, or Mitel, along with certifications such as CCNA or CompTIA Network+, is typically required. Strong problem-solving abilities, leadership, and effective communication set top performers apart in managing teams and coordinating with stakeholders. These skills are crucial for ensuring reliable communication systems, minimizing downtime, and delivering seamless support across an organization.
More about Telephony Manager jobs
What cities are hiring for Telephony Manager jobs? Cities with the most Telephony Manager job openings:
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What job categories do people searching Telephony Manager jobs look for? The top searched job categories for Telephony Manager jobs are:
Telephony Manager jobs near you
Infographic showing various Telephony Manager job openings in the United States as of June 2026, with employment types broken down into 93% Part Time, and 7% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $59,525 per year, or $28.6 per hour.

Manager Telephony

iQuor

Fort Lauderdale, FL • On-site

Full-time

Posted 4 days ago

Job description

We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives back to your community. A world of opportunity is waiting. Let's get started!
Job Summary:
A Telephony Manager is responsible for overseeing and managing the telephony systems and infrastructure within an organization. They ensure the smooth operation of telecommunication services, including phone systems, voice networks, and related technologies. Telephony Managers play a critical role in maintaining reliable and efficient communication channels for internal and external stakeholders.
Responsibilities:
Manage Telephony Systems: Oversee the installation, configuration, and maintenance of telephony systems, including PBX (Private Branch Exchange) systems, VoIP (Voice over Internet Protocol) technologies, and other telecommunication equipment.
  • Network Infrastructure Management: Collaborate with network engineers and IT teams to ensure seamless integration of telephony systems with the overall network infrastructure. Monitor and troubleshoot network connectivity issues to maintain high-quality voice services.
  • Team Leadership: Lead a team of telephony specialists or technicians, providing guidance, training, and support. Assign tasks, set performance goals, and ensure the team's productivity and efficiency.
  • Telephony Strategy Development: Develop and implement telephony strategies, including upgrading or replacing existing systems to meet evolving business needs. Conduct feasibility studies and cost-benefit analyses to support decision-making processes.
  • Vendor Management: Collaborate with telephony service providers and equipment vendors, negotiate contracts, and manage vendor relationships. Evaluate vendor proposals and ensure compliance with service-level agreements (SLAs) and industry standards.
  • Security and Compliance: Ensure telephony systems comply with industry regulations and security standards. Implement measures to protect sensitive data and prevent unauthorized access or breaches.
  • System Monitoring and Maintenance: Monitor telephony systems' performance, analyze call metrics, and identify areas for improvement. Schedule and perform routine maintenance activities, including software updates, patches, and system backups.
  • User Support and Training: Provide technical support to end-users, troubleshoot telephony-related issues, and resolve user complaints. Develop training materials and conduct training sessions to educate employees on telephony system usage and features.

    • Skills Requirements:
    • Telephony Systems Knowledge: Proficient understanding of telephony technologies, including PBX, VoIP, SIP (Session Initiation Protocol), and related protocols and standards.
    • Networking and Infrastructure: Strong knowledge of network infrastructure, TCP/IP, LAN/WAN concepts, and routing protocols. Familiarity with network monitoring tools.
    • Leadership and Team Management: Ability to lead and motivate a team, delegate tasks effectively, and manage priorities in a dynamic environment.
    • Troubleshooting and Problem-solving: Excellent analytical and problem-solving skills to identify and resolve telephony issues promptly.
    • Communication Skills: Strong verbal and written communication skills to interact with stakeholders, articulate technical concepts to non-technical users, and collaborate with cross-functional teams.
    • Vendor Management: Experience in managing vendor relationships, negotiating contracts, and evaluating vendor proposals.
    • Security and Compliance: Knowledge of telephony security best practices and compliance regulations (e.g., GDPR, HIPAA).
    • Project Management: Ability to plan, execute, and manage telephony projects, adhering to timelines and budget constraints.

    Education Requirements:
    • Bachelor's Degree: A degree in telecommunications, computer science, information technology, or a related field is typically required. Relevant certifications can be considered in lieu of a degree.
    • Industry Certifications: Professional certifications such as CCNA (Cisco Certified Network Associate), CCNP (Cisco Certified Network Professional), or certifications specific to telephony systems (e.g., Avaya, Mitel) are advantageous and demonstrate expertise in the field.

    Physical Requirements:
    Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal. Type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.
    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or Vietnam era or other protected veteran.

    Apply