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Telephony Manager Jobs in Ohio (NOW HIRING)

w3r Consulting

Lead Business Systems Analyst

Columbus, OH · On-site

$102K - $133K/yr

... telephony environments. The ideal candidate brings deep experience in contact center technologies ... Lead, mentor, and manage a team of Business Systems Analysts * Establish best practices for ...

Champion Windows

Operations Coordinator

Cincinnati, OH · On-site

The Operations Coordinator is responsible for monitoring and improving Service Level and management ... Administer Call Center Telephony, and execute on system innovations to meet internal client needs

Amsoil, Inc.

Network Administrator

Columbus, OH · On-site

Telephony Administrator: * Configure, manage, and maintain the corporate phone system. * Configure, manage, and maintain the corporate call recording system. * Manage and maintain analog telephone ...

ViaPath Technologies

Telecom Technician 3

London, OH · On-site

Under the direction of the Field Service Manager, but working largely independently without and/or ... Replacing telephony hardware and network components, basic maintenance practices * Pulling cable ...

ViaPath Technologies

Telecom Technician

Marion, OH

Under the direction of the Field Service Manager, but working largely independently without and/or ... Replacing telephony hardware and network components, basic maintenance practices * Pulling cable ...

ViaPath Technologies

Telecom Technician 3

London, OH

Under the direction of the Field Service Manager, but working largely independently without and/or ... Replacing telephony hardware and network components, basic maintenance practices * Pulling cable ...

ViaPath Technologies

Telecom Technician

Marion, OH

Under the direction of the Field Service Manager, but working largely independently without and/or ... Replacing telephony hardware and network components, basic maintenance practices * Pulling cable ...

ViaPath Technologies

Telecom Technician

Marion, OH · On-site

Under the direction of the Field Service Manager, but working largely independently without and/or ... Replacing telephony hardware and network components, basic maintenance practices * Pulling cable ...

ViaPath Technologies

Telecom Technician 3

London, OH

Under the direction of the Field Service Manager, but working largely independently without and/or ... Replacing telephony hardware and network components, basic maintenance practices * Pulling cable ...

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All JobsTelephony JobsTelephony Manager JobsTelephony Manager Jobs in Ohio

Telephony Manager information

See Ohio salary details

$23.3K

$56.6K

$110.3K

How much do telephony manager jobs pay per year?

As of Jul 28, 2026, the average yearly pay for telephony manager in Ohio is $56,590.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,900.00 and $65,100.00 per year, depending on experience, location, and employer.

What is the difference between Telephony Manager vs Network Administrator?

AspectTelephony ManagerNetwork Administrator
CredentialsTypically requires telecommunications or IT certifications, such as CompTIA Network+ or Cisco certificationsRequires network certifications like CompTIA Network+, Cisco CCNA
Work EnvironmentFocuses on telecommunication systems, VoIP, and communication infrastructureManages overall network infrastructure, including LAN, WAN, and security
Industry UsageCommon in organizations with extensive telecommunication needsWidely used across various industries for network management
Primary FocusTelecommunication systems and servicesNetwork infrastructure and security

The main difference between a Telephony Manager and a Network Administrator lies in their focus areas. The Telephony Manager specializes in managing telecommunication systems, while the Network Administrator oversees broader network infrastructure. Both roles require similar certifications and work environments but serve distinct functions within an organization’s IT and communication framework.

What are some common challenges faced by Telephony Managers when overseeing enterprise communication systems?

Telephony Managers often encounter challenges related to integrating new technologies with legacy phone systems, ensuring uninterrupted service during upgrades, and managing vendors for both hardware and software solutions. Balancing security requirements with user accessibility is another frequent concern, especially as organizations adopt VoIP and cloud-based solutions. Additionally, Telephony Managers must coordinate with IT, facilities, and user support teams to address issues promptly and maintain high service levels across the organization.

What are Telephony Managers?

Telephony Managers are professionals responsible for overseeing and maintaining an organization’s telephone and communication systems. They ensure that telephony infrastructure, such as VoIP systems, landlines, and call routing, operate efficiently and securely. Their duties often include managing budgets, supervising technical staff, coordinating with vendors, and implementing new communication technologies. Telephony Managers play a crucial role in ensuring seamless internal and external communications within a business.

What are the key skills and qualifications needed to thrive as a Telephony Manager, and why are they important?

To thrive as a Telephony Manager, you need in-depth knowledge of telecommunication systems, VoIP technology, and network infrastructure, often supported by a degree in information technology or a related field. Familiarity with platforms like Cisco, Avaya, or Mitel, along with certifications such as CCNA or CompTIA Network+, is typically required. Strong problem-solving abilities, leadership, and effective communication set top performers apart in managing teams and coordinating with stakeholders. These skills are crucial for ensuring reliable communication systems, minimizing downtime, and delivering seamless support across an organization.
What are popular job titles related to Telephony Manager jobs in Ohio? For Telephony Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Telephony Manager jobs in Ohio look for? The top searched job categories for Telephony Manager jobs in Ohio are:
Telephony Manager jobs near you
Infographic showing various Telephony Manager job openings in Ohio as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $56,590 per year, or $27.2 per hour.
Advanced IPT (Internet Protocol Telephony) Technical Support Specialist

Advanced IPT (Internet Protocol Telephony) Technical Support Specialist

CDK Global

Norwood, OH • On-site

Full-time

Posted 6 days ago

CDK Global rating

7.4

Company rating: 7.4 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

168th of 245 rated software companies

Job description

Company Description
ADP Dealer Services is now CDK Global.
Stability meets Agility. CDK is one of the largest technology providers to the automotive industry, with more than 26,000 dealer sites in over 100 countries and nearly 9,000 employees worldwide. From data scientists to sales and operations experts, we're hiring to support your growth and ours. We are looking to hire over 200 people by January in our new Center of Excellence in Norwood, OH!
GreenLight Your Career.
Job Description
ADP Dealer Services is now CDK Global. Stability meets Agility. CDK is one of the largest technology providers to the automotive industry, with more than 26,000 dealer sites in over 100 countries and nearly 9,000 employees worldwide. From data scientists to sales and operations experts, we're hiring to support your growth and ours. GreenLight Your Career.
Position Description:
Provide national support for CDK Internet Protocol Telephony (IPT) clients, systems, products, and initiatives by troubleshooting and resolving level II technical issues. This position will work directly with tier one support associates, clients, engineering, Field Service Engineers, and various vendor partners.
This position requires the individual to assume a leadership role in resolving client issues and to mentor and train other support associates
Position Overview:
  • Receive inbound escalation calls and voicemails from tier one
  • Resolve client and associate inquiries in a timely and accurate manner
  • Attend training as required to stay current with industry developments
  • Understand and implement ADP processes and policies
  • Thoroughly and accurately document all inquiries and activities utilizing the method provided
  • Assume a leadership role in when partnering to resolve client issues
  • Develop and deliver training to other teams as needed
  • Work with product teams to develop and deliver products and enhancements to market
  • Able to cover a rotating on call shift to include weekends and holidays

Qualifications
Outstanding interpersonal skills to deal with diverse personalities and work styles; ability to handle high call volumes and work demands. Superior verbal communication skills. Clear, concise, and timely documentation of troubleshooting and diagnostic work performed.
  • Ability to troubleshoot technical problems, demonstrate problem solving and resourcefulness in obtaining information. Ability to quickly assimilate problems and develop a resolution strategy.
  • Ability to work as a team member, contribute to good team dynamics, and work with limited supervision.
  • Ability to adapt to shifting priorities and be able to handle multiple tasks simultaneously.
  • Advanced understanding of data center architecture, design, implementation and support.
  • Ability to multi-task across a variety of client and technical issues.
  • CCNA Required
  • CCNP is a highly desirable
  • Must have the ability to read, write, and speak English fluently. Spanish and French language ability is desirable

Experience:
  • 3-5+ years of user support or implementation experience within a technical support organization is required.
  • Experience in a call or technical assistance center is required as is experience in supporting networks, IP Telephony, or PBX environments.
  • Excellent customer service skills including phone, follow-up, and availability.
  • Proven ability to lead by example and affect a positive change among peers.

A strong level of understanding in at least one of the following key product disciplines is required:
IP Telephony:
  • Experience with Voice/IP, Voice/Frame Relay, Call Manager, Unified Messaging Systems.
  • Networking: Network support, network design, and/or analysis is expected at this level.
  • Good knowledge of TCP/IP, IPX, token ring, and SNA/SDLC protocols. Knowledge of telco WAN connectivity concepts (analog, DDS, T1, ISDN, Frame Relay, etc...).
  • Complete understanding of LAN connectivity hardware and wiring concepts (10/100baseT/routers/Switches/Hubs & terminal servers); router and switching technologies RIP, OSPF, IGRP, EIGRP.

Microsoft Servers: Server support or server install configuration is expected at this level.
Network Operating Systems (Win 98/NT 4.0/2000, Linux, Novell); Network Applications (Exchange, Proxy, IIS, MS Terminal Server).BS/BA degree in Computer Science or equivalent work and educational experience.
Additional Information
We cannot succeed as a world class service company unless we globally attract, motivate, empower and retain exceptionally knowledgeable, talented, and committed associates.
Our associates have a strong work ethic and results-orientation, believe in and support our core values, and reflect the diverse business environments in which we operate. We will offer our associates challenges, opportunities, and advancement in an informal, fast-paced, non-bureaucratic environment that is sensitive to work-family and flexible-schedule issues. We will provide technologies that enable our associates to meet our clients' ever-changing product needs and preferences.
We want each associate to feel like an integral part of a team that is making a discernible positive contribution to CDK's success. Our goal is to be the clear employer of choice for our current and future associates.
CDK Global is an Equal Opportunity Employer; Minorities/Women/Veterans/Disabled.
We believe that diversity in all aspects of business leads to strength.

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