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Telephony Manager Jobs in Washington (NOW HIRING)

USHP

Healthcare IT Support Specialist

Greenbelt, MD · On-site

Telephony Management: * Assist with the setup and maintenance of phone systems (VoIP and SIP). * Provision and manage user extensions and voicemail. * Manage IVR and call routing. * Troubleshoot ...

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MANTECH

VoIP Systems Engineer

Mclean, VA · On-site

In this role, you'll combine expertise in telephony systems, Linux server management, and software development, focusing on VoIP, analog, ISDN systems, and Ruby on Rails for telephony applications.

MANTECH

VoIP Systems Engineer

Mclean, VA · On-site

In this role, you'll combine expertise in telephony systems, Linux server management, and software development, focusing on VoIP, analog, ISDN systems, and Ruby on Rails for telephony applications.

ManTech International

VoIP Systems Engineer

Mclean, VA · On-site

$165K - $295K/yr

In this role, you'll combine expertise in telephony systems, Linux server management, and software development, focusing on VoIP, analog, ISDN systems, and Ruby on Rails for telephony applications.

ManTech

VoIP Systems Engineer

Mclean, VA · On-site

$165K - $295K/yr

In this role, you'll combine expertise in telephony systems, Linux server management, and software development, focusing on VoIP, analog, ISDN systems, and Ruby on Rails for telephony applications.

ASM Research

UC Telecom Administrator

Arlington, VA · On-site

Manage enterprise telephony infrastructure and telecom carrier relationships. * Administer Avaya Government Cloud telephony platform including call routing, trunking, and circuit management.

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Showing results 1-20

All JobsTelephony JobsTelephony Manager JobsTelephony Manager Jobs in Washington

Telephony Manager information

See Washington salary details

$27.7K

$67.4K

$131.4K

How much do telephony manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for telephony manager in Washington is $67,418.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $77,600.00 per year, depending on experience, location, and employer.

What is the difference between Telephony Manager vs Network Administrator?

AspectTelephony ManagerNetwork Administrator
CredentialsTypically requires telecommunications or IT certifications, such as CompTIA Network+ or Cisco certificationsRequires network certifications like CompTIA Network+, Cisco CCNA
Work EnvironmentFocuses on telecommunication systems, VoIP, and communication infrastructureManages overall network infrastructure, including LAN, WAN, and security
Industry UsageCommon in organizations with extensive telecommunication needsWidely used across various industries for network management
Primary FocusTelecommunication systems and servicesNetwork infrastructure and security

The main difference between a Telephony Manager and a Network Administrator lies in their focus areas. The Telephony Manager specializes in managing telecommunication systems, while the Network Administrator oversees broader network infrastructure. Both roles require similar certifications and work environments but serve distinct functions within an organization’s IT and communication framework.

What are some common challenges faced by telephony managers when overseeing enterprise communication systems?

Telephony Managers often encounter challenges related to integrating new technologies with legacy phone systems, ensuring uninterrupted service during upgrades, and managing vendors for both hardware and software solutions. Balancing security requirements with user accessibility is another frequent concern, especially as organizations adopt VoIP and cloud-based solutions. Additionally, Telephony Managers must coordinate with IT, facilities, and user support teams to address issues promptly and maintain high service levels across the organization.

What is a telephony manager?

Telephony Managers are professionals responsible for overseeing and maintaining an organization’s telephone and communication systems. They ensure that telephony infrastructure, such as VoIP systems, landlines, and call routing, operate efficiently and securely. Their duties often include managing budgets, supervising technical staff, coordinating with vendors, and implementing new communication technologies. Telephony Managers play a crucial role in ensuring seamless internal and external communications within a business.

What are the key skills and qualifications needed to thrive as a telephony manager?

To thrive as a Telephony Manager, you need in-depth knowledge of telecommunication systems, VoIP technology, and network infrastructure, often supported by a degree in information technology or a related field. Familiarity with platforms like Cisco, Avaya, or Mitel, along with certifications such as CCNA or CompTIA Network+, is typically required. Strong problem-solving abilities, leadership, and effective communication set top performers apart in managing teams and coordinating with stakeholders. These skills are crucial for ensuring reliable communication systems, minimizing downtime, and delivering seamless support across an organization.

What are popular job titles related to Telephony Manager jobs in Washington?

For Telephony Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Telephony Manager jobs in Washington look for?

The top searched job categories for Telephony Manager jobs in Washington are:

What cities in Washington are hiring for Telephony Manager jobs?

Cities in Washington with the most Telephony Manager job openings:

Telephony Manager jobs near you
Infographic showing various Telephony Manager job openings in Washington as of August 2026, with employment types broken down into 58% Full Time, and 42% Temporary. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $67,418 per year, or $32.4 per hour.

Product Manager - Telephony (Contract)

10Pearls - United States

Tysons Corner, VA

Full-time

Posted 10 days ago

Job description

What You'll Do

Product Ownership

  • Serve as the primary advocate for your product's customers, combining Voice of the Business with Voice of the Customer to shape product decisions.
  • Own OKRs and KPI tracking for your product area, and use them to measure and communicate progress and value delivered.
  • Manage and prioritize the product backlog, ensuring it reflects business priorities and customer needs.
  • Run discovery sessions to surface customer pain points, validate ideas, and inform roadmap decisions.
  • Drive the roadmap alongside delivery teams, balancing business priorities, technical feasibility, and customer impact.
  • Communicate product strategy, priorities, and status clearly to stakeholders across the organization, including senior leadership.

Telephony / Call Center Product Focus

  • Define and drive product strategy for telephony and contact center capabilities, with a working understanding of AWS Connect and related telephony systems.
  • Partner directly with engineering teams building on AWS Connect to translate business and customer needs into technical requirements.
  • Evaluate and prioritize telephony/call center system needs (e.g., routing, IVR, contact flows) in the context of the broader product roadmap.
Who You Are

Required

  • Solid grounding in product management fundamentals — backlog management, roadmap development, OKR/KPI ownership, and stakeholder communication.
  • Understanding of AWS Connect and telephony/call center systems.
  • Executive presence — able to communicate confidently and credibly with senior leadership and represent the product externally.

Preferred

  • Prior experience as a product manager for a contact center, telephony, or customer service platform.
  • Experience partnering with engineering teams on AWS-based telephony solutions.
About 10Pearls:

10Pearls is a global, purpose-driven AI - native digital engineering partner helping businesses re-imagine, ‎digitalize, and accelerate. As an end-to-end digital technology partner, 10Pearls helps businesses create future-proof, ‎transformative digital products that leverage emerging technologies. ‎10Pearls' clients ‎include Global 2000 enterprises, high-growth mid-size ‎businesses, and some of the most exciting ‎start-ups from industries like healthcare, fintech, ‎energy, education, ‎real estate, retail, and hi-tech. ‎Headquartered in the Washington DC metro area, 10Pearls has product engineering and ‎software development centers in North America, Latin America, Europe, and South Asia. To learn more, visit https://10pearls.com.

We offer a competitive compensation package, including the below benefits for full-time employees:

  • Strong medical, dental, and vision plans with 60% of premiums for employees and their dependents covered by 10Pearls
  • Employer-funded health reimbursement account (HRA) for the high-deductible health plan option
  • Generous 401(k) plan with a 4% employer match and immediate vesting after 90 days of employment
  • Paid time off for vacation, sick/wellness, and personal leave; separate paid parental leave program
  • Employer-paid short-term, long-term, life, and AD&D insurance
  • Additional voluntary insurance programs, including life & AD&D, critical illness, cancer, and hospital indemnity for employees and dependents
  • Full access to Tysons Corner Headquarters office with amenities: a state-of-the-art gym, fully stocked kitchen with snacks and cold brew coffee on tap, and free parking on-site

10Pearls is an Equal Opportunity Employer and is committed to maintaining a diverse workplace.