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Telephony Manager Jobs in Washington (NOW HIRING)

SAIC

Microsoft Dynamics 365 Developer

Washington, DC · Remote

$120K - $160K/yr

... telephony integrations. This role works closely with business stakeholders, product owners, and IT teams to further modernize customer support operations, streamline case management, and deliver ...

SAIC

Microsoft Dynamics 365 Developer

Washington, DC · On-site

$120K - $160K/yr

Experience working with Dynamics Contact Center and telephony solutions (e.g., Teams Phone, IVR, CTI) * Hands-on experience with Azure (Logic Apps, Functions, Communication Services, API Management)

TekSynap

VoIP Engineer

Washington, DC

... Manager (CUCM), 15.0 preferred. * Experience with Cisco Unity Connection. * Experience with Cisco Jabber. * Strong understanding of voice networking, routing, switching, and telephony systems.

TekSynap

VoIP Engineer

Washington, DC

... Manager (CUCM), 15.0 preferred. * Experience with Cisco Unity Connection. * Experience with Cisco Jabber. * Strong understanding of voice networking, routing, switching, and telephony systems.

TekSynap

VoIP Engineer

Washington, DC · On-site

... Manager (CUCM), 15.0 preferred. * Experience with Cisco Unity Connection. * Experience with Cisco Jabber. * Strong understanding of voice networking, routing, switching, and telephony systems.

TekSynap

VoIP Engineer

Washington, DC · On-site

... Manager (CUCM), 15.0 preferred. * Experience with Cisco Unity Connection. * Experience with Cisco Jabber. * Strong understanding of voice networking, routing, switching, and telephony systems.

SAIC

Microsoft Dynamics 365 Developer

Washington, DC · On-site

$120K - $160K/yr

Experience working with Dynamics Contact Center and telephony solutions (e.g., Teams Phone, IVR, CTI) * Hands-on experience with Azure (Logic Apps, Functions, Communication Services, API Management)

Veredus - DC

Newtwork Operations Manager

Arlington, VA · On-site

... telephony systems in a predominately Windows environment. Qualifications A viable candidate: -Must ... Call Manager -BONUS: Storage and Visualization experience Additional Information Why Veredus?

ITCON Services

Call Center Technical Lead

Vienna, VA · On-site

This role ensures that all technology platforms (telephony, CRM, IVR, network, and reporting systems) are secure, reliable, scalable, and compliant with federal standards, enabling seamless multi ...

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Showing results 21-40

All JobsTelephony JobsTelephony Manager JobsTelephony Manager Jobs in Washington

Telephony Manager information

See Washington salary details

$27.7K

$67.4K

$131.4K

How much do telephony manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for telephony manager in Washington is $67,418.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,600.00 and $77,600.00 per year, depending on experience, location, and employer.

What is the difference between Telephony Manager vs Network Administrator?

AspectTelephony ManagerNetwork Administrator
CredentialsTypically requires telecommunications or IT certifications, such as CompTIA Network+ or Cisco certificationsRequires network certifications like CompTIA Network+, Cisco CCNA
Work EnvironmentFocuses on telecommunication systems, VoIP, and communication infrastructureManages overall network infrastructure, including LAN, WAN, and security
Industry UsageCommon in organizations with extensive telecommunication needsWidely used across various industries for network management
Primary FocusTelecommunication systems and servicesNetwork infrastructure and security

The main difference between a Telephony Manager and a Network Administrator lies in their focus areas. The Telephony Manager specializes in managing telecommunication systems, while the Network Administrator oversees broader network infrastructure. Both roles require similar certifications and work environments but serve distinct functions within an organization’s IT and communication framework.

What are some common challenges faced by telephony managers when overseeing enterprise communication systems?

Telephony Managers often encounter challenges related to integrating new technologies with legacy phone systems, ensuring uninterrupted service during upgrades, and managing vendors for both hardware and software solutions. Balancing security requirements with user accessibility is another frequent concern, especially as organizations adopt VoIP and cloud-based solutions. Additionally, Telephony Managers must coordinate with IT, facilities, and user support teams to address issues promptly and maintain high service levels across the organization.

What is a telephony manager?

Telephony Managers are professionals responsible for overseeing and maintaining an organization’s telephone and communication systems. They ensure that telephony infrastructure, such as VoIP systems, landlines, and call routing, operate efficiently and securely. Their duties often include managing budgets, supervising technical staff, coordinating with vendors, and implementing new communication technologies. Telephony Managers play a crucial role in ensuring seamless internal and external communications within a business.

What are the key skills and qualifications needed to thrive as a telephony manager?

To thrive as a Telephony Manager, you need in-depth knowledge of telecommunication systems, VoIP technology, and network infrastructure, often supported by a degree in information technology or a related field. Familiarity with platforms like Cisco, Avaya, or Mitel, along with certifications such as CCNA or CompTIA Network+, is typically required. Strong problem-solving abilities, leadership, and effective communication set top performers apart in managing teams and coordinating with stakeholders. These skills are crucial for ensuring reliable communication systems, minimizing downtime, and delivering seamless support across an organization.

What are popular job titles related to Telephony Manager jobs in Washington?

For Telephony Manager jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Telephony Manager jobs in Washington look for?

The top searched job categories for Telephony Manager jobs in Washington are:

What cities in Washington are hiring for Telephony Manager jobs?

Cities in Washington with the most Telephony Manager job openings:

Telephony Manager jobs near you
Infographic showing various Telephony Manager job openings in Washington as of August 2026, with employment types broken down into 58% Full Time, and 42% Temporary. Highlights an 60% In-person, and 40% Remote job distribution, with an average salary of $67,418 per year, or $32.4 per hour.

Sr. Computer Programmer

The Net America Corporation

Alexandria, VA • On-site

Full-time

Re-posted 18 days ago

Job description

Company Description

The Net America Corporation is a Woman-owned firm specializing in Multi-Channel Contact Centers & Help Desk Services, IT/Software Engineering & Development, Organizational & Program Management, Peer Review & Grants Management and Conference & Logistics Support.

Job Description

The net.AMERICA Corporation is seeking a Senior Computer Programmer who will configure Contact Information Center (CIC) system handlers and provide CTI Integration. They will configure the environment for the telephony system platform and prepares for success in configuration of the customization to the platform.  

Qualifications

Responsibilities included but not limited: 

Hands-on experience navigating and customizing the telephony platform software on the server.  

Experience utilizing a unified, customer-based implementation and computer telephony integration.  

Creation and design of telephony call flows; creation and design of program logic flows.

Aspects of programming and logic are required. Knowledge and skills necessary to perform CIC handler troubleshooting and customization, to effectively create and modify programming logic for the I3 CIC - including but not limited to:

o Describe the handler-oriented subsystems and how they work.  

o Research, plan, design build, publish, test and activate an existing or new handler.  

o Use Interaction Designer to manipulate handlers.  

o Create variables, values and attributes within objects or tools in handlers.  

o Use the Expression Editor to set parameters in tools.  

o Select tools and subroutine form in Interaction Designer pallets. Define and describe the use of attributes, events, objects, tools, steps, subroutines, values, variables and properties that make up a handler.  

o Pass variables between handlers. Describe how handlers interact within each other, as well as with Interaction Client.  

o Describe the basics of flow control and other related concepts, such as how the CIC handles outbound activity.  

o Effectively use Interaction Designer's online help. Install Remedy CTI, CRM Siebel integration, email and ACD/IVR.  


Experience and Education Required:

3 + years of experience Extensive and demonstrated experience with I3 platform 

Have knowledge of Windows OS interface(s) and familiarity with its terminology.  

Have current working knowledge of a 4th generation programming language or event-driven language (e.g. Visual Basic, C, C++, Basic, or another procedural language) and have built an application using tools associated with that language.  

Have been responsible for handler development in a CIC project.  

Have created or designed telephony call flows; have created or designed program logic flows. 

Have performed debugging or troubleshooting of program code.  

Be able to set up ODBC functionality within Windows Operating Systems.



Additional Information

We look forward to receiving your application! Please indicate salary requirements in cover letter.  The Net. America Corporation offers a generous comprehensive benefits package. 

The net.AMERICA Corporation is an Equal Opportunity Employer
All information will be kept confidential according to EEO guidelines.

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