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Telephony Manager Jobs in Seattle, WA (NOW HIRING)

Internet Brands

Five9 Administrator

Seattle, WA · On-site

Lead telephony integrations during acquisitions and with business applications (CRM, ticketing, etc.). * Monitor system performance (network traffic, capacity, security) and recommend optimizations.

Amazon

Network Dev Engineer III - AMZ9442685

Seattle, WA · On-site

$159K - $215K/yr

... and managing telephony routing systems including SBCs, media gateways, routing engines, and open-source VoIP platforms; (4) diagnose and resolve complex voice quality, DTMF, and signaling issues ...

NEOGOV

Service Desk Analyst

Kirkland, WA · On-site

$23.25 - $31.75/hr

... telephony peripherals such as phone sets; coordinates outside repairs, including preventative maintenance checks, monitors vendor performance, and notifies the IT Manager - Network & Operations ...

talentmovers inc

GCP System Engineer

Issaquah, WA · On-site

Manage the integration points between the Google CES platform and underlying CTI/telephony infrastructure, troubleshooting connectivity and quality issues (e.g., SIP, webRTC). * Workforce Management ...

Hiya

Senior Software Engineer

Seattle, WA · On-site

$139K - $183K/yr

Our team builds the platform at the intersection of voice, telephony, and artificial intelligence ... Work with data stores and event streams, and manage deployments using Docker and Kubernetes (AWS)

Hiya Inc.

Senior Software Engineer

Seattle, WA · On-site

$113 - $197/hr

Our team builds the platform at the intersection of voice, telephony, and artificial intelligence ... Work with data stores and event streams, and manage deployments using Docker and Kubernetes (AWS)

Collabera

Implementation Specialist - IT

Seattle, WA

... management and configuration tools, and system tools use and configuration. Knowledge of retail store infrastructure, store and data center operations, and telephony network systems. Knowledge of ...

Pearce Services

OSP Engineer II

Seattle, WA

Utilize telephony and OSP engineering principles to support network planning, capacity management, and infrastructure development. * Project manage engineering activities and coordinate with ...

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Telephony Manager information

See Seattle, WA salary details

$27.9K

$67.8K

$132.1K

How much do telephony manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for telephony manager in Seattle, WA is $67,779.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,800.00 and $78,000.00 per year, depending on experience, location, and employer.

What is the difference between Telephony Manager vs Network Administrator?

AspectTelephony ManagerNetwork Administrator
CredentialsTypically requires telecommunications or IT certifications, such as CompTIA Network+ or Cisco certificationsRequires network certifications like CompTIA Network+, Cisco CCNA
Work EnvironmentFocuses on telecommunication systems, VoIP, and communication infrastructureManages overall network infrastructure, including LAN, WAN, and security
Industry UsageCommon in organizations with extensive telecommunication needsWidely used across various industries for network management
Primary FocusTelecommunication systems and servicesNetwork infrastructure and security

The main difference between a Telephony Manager and a Network Administrator lies in their focus areas. The Telephony Manager specializes in managing telecommunication systems, while the Network Administrator oversees broader network infrastructure. Both roles require similar certifications and work environments but serve distinct functions within an organization’s IT and communication framework.

What are some common challenges faced by telephony managers when overseeing enterprise communication systems?

Telephony Managers often encounter challenges related to integrating new technologies with legacy phone systems, ensuring uninterrupted service during upgrades, and managing vendors for both hardware and software solutions. Balancing security requirements with user accessibility is another frequent concern, especially as organizations adopt VoIP and cloud-based solutions. Additionally, Telephony Managers must coordinate with IT, facilities, and user support teams to address issues promptly and maintain high service levels across the organization.

What is a telephony manager?

Telephony Managers are professionals responsible for overseeing and maintaining an organization’s telephone and communication systems. They ensure that telephony infrastructure, such as VoIP systems, landlines, and call routing, operate efficiently and securely. Their duties often include managing budgets, supervising technical staff, coordinating with vendors, and implementing new communication technologies. Telephony Managers play a crucial role in ensuring seamless internal and external communications within a business.

What are the key skills and qualifications needed to thrive as a telephony manager?

To thrive as a Telephony Manager, you need in-depth knowledge of telecommunication systems, VoIP technology, and network infrastructure, often supported by a degree in information technology or a related field. Familiarity with platforms like Cisco, Avaya, or Mitel, along with certifications such as CCNA or CompTIA Network+, is typically required. Strong problem-solving abilities, leadership, and effective communication set top performers apart in managing teams and coordinating with stakeholders. These skills are crucial for ensuring reliable communication systems, minimizing downtime, and delivering seamless support across an organization.

What are popular job titles related to Telephony Manager jobs in Seattle, WA?

For Telephony Manager jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Telephony Manager jobs in Seattle, WA look for?

The top searched job categories for Telephony Manager jobs in Seattle, WA are:

Telephony Manager jobs near you

Five9 Administrator

Internet Brands

Seattle, WA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Internet Brands rating

8.7

Company rating: 8.7 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

55th of 244 rated software companies

Job description

Five9 Administrator
Job Description: Internet Brands is seeking an experienced Five9 Administrator to manage and enhance our contact center and telecommunications environment. This role is responsible for administering the Five9 platform, supporting other telephony systems (voice and video), implementing solutions for business continuity, and integrating telephony for new acquisitions. The ideal candidate combines deep Five9 expertise with strong VoIP/AV/network knowledge and practical automation skills.
Key Responsibilities Include:
  • Administer and maintain the Five9 platform: IVR, queues, campaigns, dialers, reporting, user accounts, permissions, and integrations.
  • Troubleshoot and resolve Five9, telephony, and agent issues; coordinate vendor escalations as needed.
  • Design, implement, and support telephony solutions to meet business objectives and continuity requirements.
  • Lead telephony integrations during acquisitions and with business applications (CRM, ticketing, etc.).
  • Monitor system performance (network traffic, capacity, security) and recommend optimizations.
  • Develop and maintain disaster recovery and contingency plans for voice services.
  • Manage telecom vendor relationships, review product roadmaps, and drive problem resolution.
  • Create and maintain runbooks, operational documentation, and Tier 1 support procedures.
  • Provide technical support across Tier 1-3 and resolve ticketed requests in a timely manner.
  • Perform preventive maintenance, backups, and recovery procedures.
Required Qualifications:
  • Extensive, hands-on experience with Five9: configuration, administration, reporting, and troubleshooting within a contact center environment.
  • Solid understanding of VoIP, AV, networking concepts, and security best practices for voice/video systems.
  • Familiarity with other telephony platforms (e.g., RingCentral, Avaya).
  • Experience implementing telephony solutions for business continuity and disaster recovery.
  • Bachelor's degree or equivalent practical experience.
Preferred Qualifications:
  • Scripting and automation experience (PowerShell, REST APIs, or similar) to build integrations and automate tasks.
  • Experience integrating telephony with CRMs such as Salesforce or Microsoft Dynamics.
  • Certifications in Five9 or related telephony platforms.
  • Prior experience managing telecom vendor relationships and roadmap planning.
About Internet Brands: At Internet Brands, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the compensation for this role to depend on your skills, qualifications, and experience. We encourage all interested candidates to apply. We expect this role to start with a base in the low 100ks.
In addition to our awesome culture, we offer a comprehensive benefits package designed to support the health and well-being of you and your family. Our benefits include health insurance options such as medical, dental, and vision coverage, flexible spending accounts (FSA) for medical and dependent care, short-term and long-term disability insurance, and life and AD&D insurance. We also provide a 401(k) retirement savings plan with a company match, paid time off (PTO), paid holidays, commuter benefits as well as access to our Employee Assistance Program (EAP) and well-being coaching services. In addition, employees can take advantage of voluntary benefits such as home, auto and pet insurance, and discounted legal and financial services. For more details, feel free to inquire during the interview process.
Internet Brands, headquartered in El Segundo, Calif, is a fully integrated online media and software services company focused on four high-value vertical categories: Health, Automotive, Legal, and Home/Travel. The company's properties and platforms include the WebMD, Medscape, and Henry Schein ONE networks, which are the global leaders in their markets; Nolo, Avvo, and Martindale, which form the largest consumer information provider in the legal market; and CarsDirect, Fodor's Travel, and many others which are leaders in their key vertical markets. Internet Brands' award-winning consumer websites lead their categories and serve more than 250 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. The company's powerful, proprietary operating platform provides the flexibility and scalability to fuel the company's continued growth. Internet Brands is a portfolio company of KKR and Warburg Pincus.
Internet Brands is an equal opportunity employer, and we welcome applicants from all backgrounds. We comply with all applicable laws and regulations, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO).
Notice to California residents: you can find information about our privacy practices, on: https://www.internetbrands.com/work-with-us/cpra
Employment Type: Full-Time

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