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Telephony Manager Jobs in California (NOW HIRING)

Ascend

Telephony Program Manager

Palo Alto, CA

$85K - $90K/yr

The Telephony Program Manager will perform migrations from AVAYA to Cisco UCCE Platform. The ideal Telephony Program Manager will possess strong knowledge of Call Back Assist that is compatible with ...

loanDepot

Sr Telephony Systems Engineer

Irvine, CA

$80K - $110K/yr

... VoIP telephony systems and their related subsystems. Plans, designs, implements and documents ... Works directly with all departments and senior management to ascertain and implement changes ...

loanDepot

Sr Telephony Systems Engineer

Irvine, CA

... VoIP telephony systems and their related subsystems. Plans, designs, implements and documents ... Works directly with all departments and senior management to ascertain and implement changes ...

loanDepot

Sr Telephony Systems Engineer

Irvine, CA

$80K - $110K/yr

... VoIP telephony systems and their related subsystems. Plans, designs, implements and documents ... Works directly with all departments and senior management to ascertain and implement changes ...

loanDepot

Sr Telephony Systems Engineer

Irvine, CA · On-site

$80K - $110K/yr

... VoIP telephony systems and their related subsystems. Plans, designs, implements and documents ... Works directly with all departments and senior management to ascertain and implement changes ...

loanDepot

Sr Telephony Systems Engineer

Irvine, CA · On-site

$80K - $110K/yr

... VoIP telephony systems and their related subsystems. Plans, designs, implements and documents ... Works directly with all departments and senior management to ascertain and implement changes ...

Internet Brands

Five9 Administrator

Pleasanton, CA · On-site

... manage and enhance their contact center and telecommunications environment. This role involves administering the Five9 platform, troubleshooting telephony issues, and implementing solutions for ...

Hudson Manpower

CRM Lead

San Jose, CA · On-site

Experienced CRM Lead to be deployed onsite with a client, responsible for leading the design ... Drive seamless integration of telephony systems with Oracle Service Cloud and Genesys Cloud ...

Vkore Solutions

Oracle CRM Lead

San Jose, CA · On-site

Lead onsite CRM initiatives involving Oracle Service Cloud configuration, customization, and ... Drive seamless integration of telephony systems with Oracle Service Cloud and Genesys Cloud ...

Amazon

Software Dev Engineer

Sunnyvale, CA

... telephony stack performance for call setup latency, network registration, and power efficiency across diverse carrier networks and device configurations. - Partner with product management to ...

Amazon

Software Dev Engineer

Sunnyvale, CA

... telephony stack performance for call setup latency, network registration, and power efficiency across diverse carrier networks and device configurations. - Partner with product management to ...

Internet Brands

Five9 Administrator

El Segundo, CA · On-site

Lead telephony integrations during acquisitions and with business applications (CRM, ticketing, etc.). * Monitor system performance (network traffic, capacity, security) and recommend optimizations.

Internet Brands

Five9 Administrator

El Segundo, CA · On-site

Lead telephony integrations during acquisitions and with business applications (CRM, ticketing, etc.). * Monitor system performance (network traffic, capacity, security) and recommend optimizations.

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All JobsTelephony JobsTelephony Manager JobsTelephony Manager Jobs in California

Telephony Manager information

See California salary details

$24.2K

$58.7K

$114.5K

How much do telephony manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for telephony manager in California is $58,746.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $67,600.00 per year, depending on experience, location, and employer.

What is the difference between Telephony Manager vs Network Administrator?

AspectTelephony ManagerNetwork Administrator
CredentialsTypically requires telecommunications or IT certifications, such as CompTIA Network+ or Cisco certificationsRequires network certifications like CompTIA Network+, Cisco CCNA
Work EnvironmentFocuses on telecommunication systems, VoIP, and communication infrastructureManages overall network infrastructure, including LAN, WAN, and security
Industry UsageCommon in organizations with extensive telecommunication needsWidely used across various industries for network management
Primary FocusTelecommunication systems and servicesNetwork infrastructure and security

The main difference between a Telephony Manager and a Network Administrator lies in their focus areas. The Telephony Manager specializes in managing telecommunication systems, while the Network Administrator oversees broader network infrastructure. Both roles require similar certifications and work environments but serve distinct functions within an organization’s IT and communication framework.

What are some common challenges faced by Telephony Managers when overseeing enterprise communication systems?

Telephony Managers often encounter challenges related to integrating new technologies with legacy phone systems, ensuring uninterrupted service during upgrades, and managing vendors for both hardware and software solutions. Balancing security requirements with user accessibility is another frequent concern, especially as organizations adopt VoIP and cloud-based solutions. Additionally, Telephony Managers must coordinate with IT, facilities, and user support teams to address issues promptly and maintain high service levels across the organization.

What are Telephony Managers?

Telephony Managers are professionals responsible for overseeing and maintaining an organization’s telephone and communication systems. They ensure that telephony infrastructure, such as VoIP systems, landlines, and call routing, operate efficiently and securely. Their duties often include managing budgets, supervising technical staff, coordinating with vendors, and implementing new communication technologies. Telephony Managers play a crucial role in ensuring seamless internal and external communications within a business.

What are the key skills and qualifications needed to thrive as a Telephony Manager, and why are they important?

To thrive as a Telephony Manager, you need in-depth knowledge of telecommunication systems, VoIP technology, and network infrastructure, often supported by a degree in information technology or a related field. Familiarity with platforms like Cisco, Avaya, or Mitel, along with certifications such as CCNA or CompTIA Network+, is typically required. Strong problem-solving abilities, leadership, and effective communication set top performers apart in managing teams and coordinating with stakeholders. These skills are crucial for ensuring reliable communication systems, minimizing downtime, and delivering seamless support across an organization.
What are popular job titles related to Telephony Manager jobs in California? For Telephony Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Telephony Manager jobs in California look for? The top searched job categories for Telephony Manager jobs in California are:
What cities in California are hiring for Telephony Manager jobs? Cities in California with the most Telephony Manager job openings:
Telephony Manager jobs near you
Infographic showing various Telephony Manager job openings in California as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $58,746 per year, or $28.2 per hour.
Telephony Program Manager

Telephony Program Manager

Ascend

Palo Alto, CA

$85K - $90K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 6 days ago

Ascend Transportation rating

8.1

Company rating: 8.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Ascend Talent Solutions Job Description


Job Description
The Telephony Program Manager leads a variety of functional and cross-functional improvement programs by defining the intent of programs, overseeing the development of program goals, deliverables and tracking/reporting to ensure project goals are met. The Telephony Program Manager will perform migrations from AVAYA to Cisco UCCE Platform. The ideal Telephony Program Manager will possess strong knowledge of Call Back Assist that is compatible with Cisco UCCE and system integrations (CTI) between Cisco UCCE and Electronic Medical Record - EMR (EPIC) systems and knowledge of integrating new technologies such as Live Chat, Outbound Dialers, post contact surveys, etc.
Responsibilities:
  • Act as SME and program coordinator on all telephony related issues and work in collaboration with ECC, P&S, Marketing, Clinics, SHC IT, and UITS on experience delivery
  • Manage vendors and other IT teams required by the projects for planning, design, and execution.
  • Provides program leadership for assigned functional and cross-functional telephony program improvement efforts.
  • Manages, assesses, and documents program improvement efforts and scope using standard templates
  • Defines project scope, goals and deliverables that support business goals in collaboration with the management and other stakeholders.
  • Develops new programs to support the strategic direction of the department.
  • Drive phone number presentation and consistency across our SHC Digital footprint, presenting the ‘Right Number at the Right Time’ from a patient and physician experience standpoint
  • Manages Telephony program design and structure to align with organizations’ key initiatives and projects within the assigned group, develops strategic input for the Leadership team regarding business objectives of partners for both current and future projects.
  • Act as single point of contact for all SHC phone number and feature function requests
  • Manage Project Management Execution and Control: Define infrastructure project scope and objectives and develop detailed work plans, schedules, project estimates, resource plans and status reports. Conduct project meetings and produce meeting minutes and issues logs. Produce risk analysis and risk mitigation plans. Effectively build and manage project budgets.
  • Inventory, catalog, and map all contact numbers and related call flows across facilities and properties
  • Meeting with stakeholders to make communication easy and transparent regarding program issues and decisions.
  • Technical / Analytical Leadership: Recommend and take action to direct the analysis and solution of complex problems: examples include resource availability conflicts that jeopardize project budget and/or schedule expectations. Ensure proper technical procedures are followed
  • Oversee and manage all telephony requests and projects involving new phone numbers, call flow, timing and rollout, and feature function analyses for the business.
  • Prepares and maintains accurate, coherent, timely and auditable project records, as applicable, within department guidelines.
Requirements
  • Two to three years of progressively responsible and directly related work experience in Telephony (I.e., Cisco, Avaya, etc.)
  • Formal training and certification in the system development life cycle and project management is preferred
  • Hands-on experience with implementing Telecom/Telephony infrastructure and/or contact center projects
  • Cisco Certifications for Telephony service installation, operations and troubleshooting is a plus PMP or PMP certification is a plus
Education
  • Bachelor’s degree in Electronics Engineering, Computer Science, Information Technology or a directly related program from an accredited college or university
Benefits
  • PTO, PST, Medical, Dental, and Vision
Compensation
• $85K-90K/yrly

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