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Telephony Manager Jobs in Texas (NOW HIRING)

Selene Holdings

Sr. Telephony Analyst

Dallas, TX · On-site

$87K - $115K/yr

Manage and support Intelligent Virtual Assistant (IVA) technologies, including implementation ... Ensure telephony solutions, IVR workflows, messaging strategies, and customer communications meet ...

Selene Holdings

Sr. Telephony Analyst

Dallas, TX · On-site

$87K - $115K/yr

Manage and support Intelligent Virtual Assistant (IVA) technologies, including implementation ... Ensure telephony solutions, IVR workflows, messaging strategies, and customer communications meet ...

IPsoft

IP Telephony Engineer

Austin, TX

Company Description IPsoft is a global autonomic services provider, delivering Managed Services ... IP Telephony infrastructure, including design, implementation and ongoing management ...

Staffingine LLC

SDET Lead (Telephony)

Dallas, TX · On-site

Job Title: SDET Lead (Telephony) Job Location: Dallas, TX Job Type: Contract * Strong experience ... IAM (Identity and Access Management) * SDET/Test Automation experience in cloud-based contact ...

Staffingine LLC

SDET Lead (Telephony)

Dallas, TX · On-site

Job Title: SDET Lead (Telephony) Job Location: Dallas, TX Job Type: Contract * Strong experience ... IAM (Identity and Access Management) * SDET/Test Automation experience in cloud-based contact ...

Krest Global Solutions

Senior Product Manager

Dallas, TX · On-site +1

$50 - $60/hr

Senior Product Manager Location : Hybrid Compensation : 50-60$/Hr on C2C/1099 Work Authorization ... telephony/voice infrastructure teams, business operations, clinical teams, and customer service ...

VIMO INC.

Client Success Manager - CAC

Dallas, TX · On-site

$110K - $140K/yr

Telephony, Quality Management & Contact Center Technology: * Oversee telephony and contact center platform usage, including IVR design, routing logic, ACD configurations, and reporting integrations.

FullSteam

Mid West Regional System Support

Irving, TX · On-site

$85K - $95K/yr

Telephony - Manages and develops upgrades to the company's telephonesystematthe national and local levels. - Oversees all telephone changes, including routing for seating assignments. Training and ...

VIMO INC.

Client Success Manager - CAC

Dallas, TX · Remote

Telephony, Quality Management & Contact Center Technology: * Oversee telephony and contact center platform usage, including IVR design, routing logic, ACD configurations, and reporting integrations.

Internet Brands

Five9 Administrator

Austin, TX

Lead telephony integrations during acquisitions and with business applications (CRM, ticketing, etc.). * Monitor system performance (network traffic, capacity, security) and recommend optimizations.

NCD

Contact Center Systems Administrator

Dallas, TX · On-site

... telephony rules aligned to business needs • Manage phone numbers, DID inventory, provisioning, and related telephony configuration • Support user provisioning, access, permissions, and system ...

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All JobsTelephony JobsTelephony Manager JobsTelephony Manager Jobs in Texas

Telephony Manager information

See Texas salary details

$22.8K

$55.5K

$108.1K

How much do telephony manager jobs pay per year?

As of Jul 26, 2026, the average yearly pay for telephony manager in Texas is $55,457.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,100.00 and $63,800.00 per year, depending on experience, location, and employer.

What is the difference between Telephony Manager vs Network Administrator?

AspectTelephony ManagerNetwork Administrator
CredentialsTypically requires telecommunications or IT certifications, such as CompTIA Network+ or Cisco certificationsRequires network certifications like CompTIA Network+, Cisco CCNA
Work EnvironmentFocuses on telecommunication systems, VoIP, and communication infrastructureManages overall network infrastructure, including LAN, WAN, and security
Industry UsageCommon in organizations with extensive telecommunication needsWidely used across various industries for network management
Primary FocusTelecommunication systems and servicesNetwork infrastructure and security

The main difference between a Telephony Manager and a Network Administrator lies in their focus areas. The Telephony Manager specializes in managing telecommunication systems, while the Network Administrator oversees broader network infrastructure. Both roles require similar certifications and work environments but serve distinct functions within an organization’s IT and communication framework.

What are some common challenges faced by Telephony Managers when overseeing enterprise communication systems?

Telephony Managers often encounter challenges related to integrating new technologies with legacy phone systems, ensuring uninterrupted service during upgrades, and managing vendors for both hardware and software solutions. Balancing security requirements with user accessibility is another frequent concern, especially as organizations adopt VoIP and cloud-based solutions. Additionally, Telephony Managers must coordinate with IT, facilities, and user support teams to address issues promptly and maintain high service levels across the organization.

What are Telephony Managers?

Telephony Managers are professionals responsible for overseeing and maintaining an organization’s telephone and communication systems. They ensure that telephony infrastructure, such as VoIP systems, landlines, and call routing, operate efficiently and securely. Their duties often include managing budgets, supervising technical staff, coordinating with vendors, and implementing new communication technologies. Telephony Managers play a crucial role in ensuring seamless internal and external communications within a business.

What are the key skills and qualifications needed to thrive as a Telephony Manager, and why are they important?

To thrive as a Telephony Manager, you need in-depth knowledge of telecommunication systems, VoIP technology, and network infrastructure, often supported by a degree in information technology or a related field. Familiarity with platforms like Cisco, Avaya, or Mitel, along with certifications such as CCNA or CompTIA Network+, is typically required. Strong problem-solving abilities, leadership, and effective communication set top performers apart in managing teams and coordinating with stakeholders. These skills are crucial for ensuring reliable communication systems, minimizing downtime, and delivering seamless support across an organization.
What are popular job titles related to Telephony Manager jobs in Texas? For Telephony Manager jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Telephony Manager jobs in Texas look for? The top searched job categories for Telephony Manager jobs in Texas are:
What cities in Texas are hiring for Telephony Manager jobs? Cities in Texas with the most Telephony Manager job openings:
Telephony Manager jobs near you
Infographic showing various Telephony Manager job openings in Texas as of July 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $55,457 per year, or $26.7 per hour.

Sr. Telephony Analyst

Selene Holdings

Dallas, TX • On-site

$87K - $115K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!
The Senior Telephony Analyst serves as a key contributor to the design, administration, optimization, and advancement of Selene's contact center technology environment. This role combines telephony administration, IVR/IVA development, contact center engineering, reporting, and operational strategy to improve borrower experience, maximize operational efficiency, and support business growth.
The ideal candidate will possess deep expertise in telephony systems, IVR programming, intelligent virtual assistant (IVA) technologies, inbound and outbound call routing strategies, and contact center operations. This individual will act as a strategic partner to Operations, Technology, and Business stakeholders by providing technical leadership, supporting innovative customer engagement solutions, and ensuring the contact center technology stack remains scalable, compliant, and effective.
Essential Duties and Responsibilities
Telephony Administration & Contact Center Engineering
  • Serve as the primary administrator for Selene's contact center platforms, including Alvaria Cloud, dialer campaigns, inbound queue management, call routing strategies, and Interactive Voice Response (IVR) systems.
  • Design, configure, maintain, and optimize inbound and outbound call-routing solutions to improve operational effectiveness, customer experience, and regulatory compliance.
  • Manage and support Intelligent Virtual Assistant (IVA) technologies, including implementation, configuration, troubleshooting, enhancement, and ongoing optimization.
  • Provide on-demand technical support and consultation to business teams utilizing IVR, IVA, and contact center technologies.
  • Partner with internal technology teams, vendors, and stakeholders to identify opportunities for platform enhancements, automation, and process improvements.
  • Support future-state contact center initiatives involving AI-driven customer engagement, self-service capabilities, and advanced telephony solutions.
  • Act as a subject matter expert on contact center architecture, call flow design, routing logic, and telephony systems administration.
Dialer Strategy & Campaign Management
  • Develop and manage daily, weekly, and monthly dialer outreach strategies, campaigns, priorities, and schedules.
  • Configure and monitor campaign execution to ensure alignment with operational goals, investor requirements, and servicing strategies.
  • Make real-time intraday adjustments to dialing strategies and routing configurations to optimize service levels and outbound performance.
  • Evaluate campaign effectiveness and recommend process improvements to maximize right-party contact rates and operational efficiency.
Analytics & Reporting
  • Create, publish, monitor, and maintain operational reporting and dashboards supporting contact center leadership.
  • Analyze contact center performance data to identify trends, risks, opportunities, and performance gaps.
  • Provide business insights and recommendations based on key performance indicators (KPIs), operational metrics, customer behavior, and workforce trends.
  • Partner with reporting and business intelligence teams to develop scalable reporting solutions and automated data delivery mechanisms.
  • Track and provide feedback to leadership regarding agent productivity, campaign performance, investor results, service levels, and operational effectiveness.
Process Improvement & Business Support
  • Assist in developing scalable operational structures, reporting frameworks, and technology processes that support business growth and evolving customer needs.
  • Continuously evaluate contact center workflows and identify opportunities for automation, efficiency improvements, and enhanced customer experience.
  • Collaborate across Operations, Technology, Compliance, and Vendor Management teams to implement strategic initiatives.
  • Translate business requirements into technical solutions and ensure successful implementation within the telephony environment.
  • Clearly communicate technical concepts, operational strategies, project updates, and recommendations to both technical and non-technical stakeholders.
Compliance & Risk Management
  • Ensure telephony solutions, IVR workflows, messaging strategies, and customer communications meet regulatory and servicing requirements.
  • Establish internal controls, monitoring processes, and operational oversight routines to reduce compliance and operational risk.
  • Support audit, compliance, and governance initiatives related to contact center technology and customer communications.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and experience required.
Required Experience
  • Minimum 5 years of experience within a Contact Center, Telephony Engineering, Contact Center Technology, Workforce Management, or Customer Experience environment.
  • Experience administering enterprise telephony platforms such as Alvaria Cloud, Genesys Cloud, NICE, Five9, Amazon Connect, or similar technologies.
  • Direct experience designing, supporting, or managing IVR (Interactive Voice Response) systems.
  • Experience implementing, supporting, or optimizing Intelligent Virtual Assistant (IVA), conversational AI, chatbot, or voice automation technologies.
  • Experience managing inbound and outbound call-routing strategies, queue design, and routing logic.
  • Strong background in contact center engineering, telephony architecture, and customer engagement technologies.
  • Experience supporting large-scale contact center operations with geographically dispersed teams.
  • Experience working closely with operational leadership to align technology solutions with business objectives.
Preferred Qualifications
  • Experience within mortgage servicing, financial services, banking, insurance, or other regulated industries.
  • Experience integrating telephony platforms with servicing systems, CRM platforms, knowledge bases, or workflow solutions.
  • Familiarity with AI-enabled contact center technologies, conversational AI, speech analytics, and automation platforms.
  • Experience supporting cloud-based contact center environments.
  • Knowledge of workforce management and contact center reporting methodologies.
Technical Skills
  • Alvaria Cloud (Outreach, Manager, CX Business UI)
  • IVR development and administration
  • IVA / Conversational AI platforms
  • Call flow design and optimization
  • Inbound and outbound call routing
  • Contact center reporting and analytics
  • Dialer campaign administration
  • Data analysis and operational reporting
  • Microsoft Excel and reporting tools
  • Contact center platform integrations

Why Selene?
Benefits
Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:
  • Paid Time Off (PTO)
  • Medical, Dental &Vision
  • Employee Assistance Program
  • Flexible Spending Account
  • Health Savings Account
  • Paid Holidays
  • Company paid Life Insurance
  • Matching 401(k) Plan

The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.
Privacy Policy - Selene (seleneadvantage.com)

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