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Telephony Manager Jobs (NOW HIRING)

Charlie Health

Senior Telephony Administrator

New York, NY · Remote

$94K - $127K/yr

Manage progressive dialer configuration and performance tuning based on queue dynamics * Test IVR flows, troubleshoot issues, and implement fixes * Handle day-to-day telephony support requests from ...

Taylor Corp

Telephony IT Tech

North Mankato, MN · On-site

Provide telephony strategies and solutions for the organization * Assist with management of new site deployments, upgrades, implementations or other tasks as assigned Available Shift Monday - Friday ...

PHMG Careers

Cloud Telephony Technician

Chicago, IL · On-site

$45K - $55K/yr

Cloud telephony technician Location: Chicago Hours: Monday - Friday 8:00am - 5:00pm Salary: $45k ... You will be managing the post-sale technical delivery of the project for the client with assistance ...

Selene Holdings

Telephony Data Analyst

Support workforce management, telephony, and operational teams through targeted reporting and ... performance analysis. * Assist leadership in evaluating new initiatives, technology enhancements ...

Lennar

Network Voice Engineer

Miami, FL

Telephony Management: * Assist in operating and optimizing cloud-based telephony systems, including Webex Cloud for internal telephony, Webex Contact Center for IT Service Desk operations, and Vonage ...

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Telephony Manager information

See salary details

$24.5K

$59.5K

$116K

How much do telephony manager jobs pay per year?

As of Jul 21, 2026, the average yearly pay for telephony manager in the United States is $59,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $68,500.00 per year, depending on experience, location, and employer.

What is the difference between Telephony Manager vs Network Administrator?

AspectTelephony ManagerNetwork Administrator
CredentialsTypically requires telecommunications or IT certifications, such as CompTIA Network+ or Cisco certificationsRequires network certifications like CompTIA Network+, Cisco CCNA
Work EnvironmentFocuses on telecommunication systems, VoIP, and communication infrastructureManages overall network infrastructure, including LAN, WAN, and security
Industry UsageCommon in organizations with extensive telecommunication needsWidely used across various industries for network management
Primary FocusTelecommunication systems and servicesNetwork infrastructure and security

The main difference between a Telephony Manager and a Network Administrator lies in their focus areas. The Telephony Manager specializes in managing telecommunication systems, while the Network Administrator oversees broader network infrastructure. Both roles require similar certifications and work environments but serve distinct functions within an organization’s IT and communication framework.

What are some common challenges faced by Telephony Managers when overseeing enterprise communication systems?

Telephony Managers often encounter challenges related to integrating new technologies with legacy phone systems, ensuring uninterrupted service during upgrades, and managing vendors for both hardware and software solutions. Balancing security requirements with user accessibility is another frequent concern, especially as organizations adopt VoIP and cloud-based solutions. Additionally, Telephony Managers must coordinate with IT, facilities, and user support teams to address issues promptly and maintain high service levels across the organization.

What are Telephony Managers?

Telephony Managers are professionals responsible for overseeing and maintaining an organization’s telephone and communication systems. They ensure that telephony infrastructure, such as VoIP systems, landlines, and call routing, operate efficiently and securely. Their duties often include managing budgets, supervising technical staff, coordinating with vendors, and implementing new communication technologies. Telephony Managers play a crucial role in ensuring seamless internal and external communications within a business.

What are the key skills and qualifications needed to thrive as a Telephony Manager, and why are they important?

To thrive as a Telephony Manager, you need in-depth knowledge of telecommunication systems, VoIP technology, and network infrastructure, often supported by a degree in information technology or a related field. Familiarity with platforms like Cisco, Avaya, or Mitel, along with certifications such as CCNA or CompTIA Network+, is typically required. Strong problem-solving abilities, leadership, and effective communication set top performers apart in managing teams and coordinating with stakeholders. These skills are crucial for ensuring reliable communication systems, minimizing downtime, and delivering seamless support across an organization.
More about Telephony Manager jobs
What cities are hiring for Telephony Manager jobs? Cities with the most Telephony Manager job openings:
What states have the most Telephony Manager jobs? States with the most job openings for Telephony Manager jobs include:
What job categories do people searching Telephony Manager jobs look for? The top searched job categories for Telephony Manager jobs are:
Telephony Manager jobs near you
Infographic showing various Telephony Manager job openings in the United States as of July 2026, with employment types broken down into 86% Full Time, 13% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $59,525 per year, or $28.6 per hour.
Senior Telephony Administrator

Senior Telephony Administrator

Charlie Health

New York, NY • Remote

$94K - $127K/yr

Full-time

Posted 23 days ago

Charlie Health rating

8.5

Company rating: 8.5 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.

About the Role

We are seeking a Senior Telephony Administrator with deep Five9 expertise to provide strategic guidance and hands-on support for Charlie Health's contact center infrastructure. Supporting 550+ users across 12 teams, this role combines operational consulting with technical implementation to optimize our telephony platform.

This is a strategic + tactical engagement. You'll advise on best practices and operational implications while also handling day-to-day configuration, troubleshooting, and support. You'll work directly with Business Systems and Operations leadership to rationalize our current Five9 setup, implement progressive dialer improvements, and build the foundation for future telephony architecture.

Responsibilities

Strategic & Operational:

  • Advise on contact center best practices for progressive dialer balancing, queue management, and capacity optimization
  • Provide operational guidance on telephony decisions—translating technical changes into business impact for non-technical stakeholders
  • Design supervisor dashboards and metrics to improve visibility into dialer performance and agent productivity
  • Recommend license management strategies to optimize costs and capacity

Hands-On Implementation & Support:

  • Configure and optimize IVR scripts, call routing, and business hours automation across 12 teams with different campaigns, skills, and templates
  • Manage progressive dialer configuration and performance tuning based on queue dynamics
  • Test IVR flows, troubleshoot issues, and implement fixes
  • Handle day-to-day telephony support requests from operations teams
  • Maintain Salesforce integration with Five9 (call disposition logging, outbound dialer sync, inbound case creation)
  • Create and maintain technical documentation for telephony configurations and processes

Requirements

  • At least 5 years of hands-on Five9 administration and implementation experience (required)
  • Deep expertise in progressive and preview dialer configuration, tuning, and troubleshooting
  • Strong understanding of IVR design, call routing, and contact center workflows
  • Experience building supervisor dashboards and reporting for contact center operations
  • Track record advising on operational implications of telephony decisions, not just technical implementation
  • Experience supporting contact centers at scale (500+ users across multiple teams)
  • Salesforce integration experience (API integrations, call logging, CTI adapters)
  • Healthcare or compliance-heavy industry experience preferred (HIPAA considerations for call recording, PII handling)
  • Excellent communication skills with ability to explain technical concepts to non-technical stakeholders
  • Self-directed and comfortable operating independently as a contractor
  • Passion for mental health and a desire to work in a mission-driven, fast-paced environment

Engagement Details

  • Contract duration: 6 months (with potential to extend)
  • Remote work, with flexibility to align with US business hours
  • Direct collaboration with Business Systems team and Operations leadership
Our Values
  • Connection: Care deeply & inspire hope.
  • Congruence: Stay curious & heed the evidence.
  • Commitment: Act with urgency & don't give up.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service.

By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

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