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Telephony Manager Jobs (NOW HIRING)

Artech

Product Owner(Telephony)

Frederick, MD · On-site

$60 - $65/hr

This role requires a deep understanding of telephony and communication platforms, along with a strong background in agile product management. Required Skills & Qualifications * Experience with ...

Selene Holdings

Sr. Telephony Analyst

Dallas, TX

$87K - $115K/yr

Manage and support Intelligent Virtual Assistant (IVA) technologies, including implementation ... Ensure telephony solutions, IVR workflows, messaging strategies, and customer communications meet ...

Charlie Health

Senior Telephony Consultant

New York, NY · Remote

Manage progressive dialer configuration and performance tuning based on queue dynamics * Test IVR flows, troubleshoot issues, and implement fixes * Handle day-to-day telephony support requests from ...

New

National Debt Relief, LLC.

Senior Telephony Engineer

$127K - $146K/yr

Lead the design and maintenance of integrations between telephony platforms and Salesforce, workforce management, quality management/speech analytics, and reporting tools. * Partner with business ...

Jj

Manager, Digital CX CRM/Telephony

Raynham, MA · On-site

MA DePuy Synthes is recruiting for a Manager, Digital CX (CRM/Telephony) in Massachusetts. Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics ...

IPsoft

IP Telephony Engineer

Austin, TX · On-site

Company Description IPsoft is a global autonomic services provider, delivering Managed Services ... IP Telephony infrastructure, including design, implementation and ongoing management ...

Jj

Manager, Digital CX CRM/Telephony

New Brunswick, NJ · On-site

MA DePuy Synthes is recruiting for a Manager, Digital CX (CRM/Telephony) in Massachusetts. Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics ...

Jj

Manager, Digital CX CRM/Telephony

West Chester, PA · On-site

MA DePuy Synthes is recruiting for a Manager, Digital CX (CRM/Telephony) in Massachusetts. Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics ...

Taylor Corp

Telephony IT Tech

North Mankato, MN · On-site

Provide telephony strategies and solutions for the organization * Assist with management of new site deployments, upgrades, implementations or other tasks as assigned Available Shift Monday - Friday ...

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Telephony Manager information

See salary details

$24.5K

$59.5K

$116K

How much do telephony manager jobs pay per year?

As of Jun 30, 2026, the average yearly pay for telephony manager in the United States is $59,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $68,500.00 per year, depending on experience, location, and employer.

What is the difference between Telephony Manager vs Network Administrator?

AspectTelephony ManagerNetwork Administrator
CredentialsTypically requires telecommunications or IT certifications, such as CompTIA Network+ or Cisco certificationsRequires network certifications like CompTIA Network+, Cisco CCNA
Work EnvironmentFocuses on telecommunication systems, VoIP, and communication infrastructureManages overall network infrastructure, including LAN, WAN, and security
Industry UsageCommon in organizations with extensive telecommunication needsWidely used across various industries for network management
Primary FocusTelecommunication systems and servicesNetwork infrastructure and security

The main difference between a Telephony Manager and a Network Administrator lies in their focus areas. The Telephony Manager specializes in managing telecommunication systems, while the Network Administrator oversees broader network infrastructure. Both roles require similar certifications and work environments but serve distinct functions within an organization’s IT and communication framework.

What skills are needed for telephony jobs?

Telephony managers need strong communication and technical skills, including knowledge of telecommunication systems, VoIP technology, and network infrastructure. Problem-solving abilities, attention to detail, and proficiency with relevant tools and software are also important. Certifications such as Cisco CCNA or CompTIA Network+ can enhance job prospects.

How much do call center managers make in the US?

Call center managers in the US typically earn an average salary between $50,000 and $85,000 annually, depending on experience, location, and company size. Salaries can increase with certifications, leadership skills, and managing larger teams or complex operations.

What is the highest paying job in telecommunications?

The highest paying roles in telecommunications often include senior executive positions such as Chief Technology Officer (CTO) or Vice President of Telecommunications, which can earn six-figure salaries. These roles typically require extensive experience, advanced technical knowledge, and leadership skills, often supported by certifications like Cisco or PMP and a background in network infrastructure and strategic planning.

What is a telephony manager?

A telephony manager is a professional responsible for overseeing the design, implementation, and maintenance of an organization's telephone systems and communication networks. They often coordinate with IT teams, manage VoIP and traditional phone systems, and ensure reliable communication services. Strong technical skills and knowledge of telecommunication protocols are essential for this role.

What are some common challenges faced by Telephony Managers when overseeing enterprise communication systems?

Telephony Managers often encounter challenges related to integrating new technologies with legacy phone systems, ensuring uninterrupted service during upgrades, and managing vendors for both hardware and software solutions. Balancing security requirements with user accessibility is another frequent concern, especially as organizations adopt VoIP and cloud-based solutions. Additionally, Telephony Managers must coordinate with IT, facilities, and user support teams to address issues promptly and maintain high service levels across the organization.

What are Telephony Managers?

Telephony Managers are professionals responsible for overseeing and maintaining an organization’s telephone and communication systems. They ensure that telephony infrastructure, such as VoIP systems, landlines, and call routing, operate efficiently and securely. Their duties often include managing budgets, supervising technical staff, coordinating with vendors, and implementing new communication technologies. Telephony Managers play a crucial role in ensuring seamless internal and external communications within a business.

What are the key skills and qualifications needed to thrive as a Telephony Manager, and why are they important?

To thrive as a Telephony Manager, you need in-depth knowledge of telecommunication systems, VoIP technology, and network infrastructure, often supported by a degree in information technology or a related field. Familiarity with platforms like Cisco, Avaya, or Mitel, along with certifications such as CCNA or CompTIA Network+, is typically required. Strong problem-solving abilities, leadership, and effective communication set top performers apart in managing teams and coordinating with stakeholders. These skills are crucial for ensuring reliable communication systems, minimizing downtime, and delivering seamless support across an organization.
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What cities are hiring for Telephony Manager jobs? Cities with the most Telephony Manager job openings:
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What job categories do people searching Telephony Manager jobs look for? The top searched job categories for Telephony Manager jobs are:
Telephony Manager jobs near you
Infographic showing various Telephony Manager job openings in the United States as of June 2026, with employment types broken down into 93% Part Time, and 7% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $59,525 per year, or $28.6 per hour.
Product Experience Owner - Telephony

Product Experience Owner - Telephony

Gainwell Technologies LLC

Dallas, TX • On-site

$80K - $115K/yr

Other

Medical, Life, Retirement, PTO

Posted 12 days ago

Key responsibilities

  • Own and manage the operational roadmap for telephony solutions, including standardization and optimization initiatives.

  • Act as the primary liaison between CX stakeholders and Technology Product Owners to ensure shared understanding of business needs, operational intent, and platform capabilities.

  • Translate complex operational, compliance, and performance requirements into platform capabilities, configuration standards, and system requirements.

Gainwell Technologies rating

7.7

Company rating: 7.7 out of 10

Based on 72 frontline employees who took The Breakroom Quiz

115th of 202 rated software companies

Job description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
Provide operational product experience ownership for the enterprise telephony platform within the Performance Enablement Organization (PEO). This role owns how the business experiences and uses telephony capabilities, while the Technology team owns the underlying platform and technical delivery.
The PXO serves as the primary liaison between Technology Product Owners, CX operational leadership, workforce management, quality, reporting, and enablement teams to ensure business needs are clearly translated, platform capabilities are fully understood, and configured solutions meet operational, compliance, and performance expectations.
You will define the operational vision and roadmap for telephony, including how call routing, IVR, omnichannel flows, integrations, and workload management support customer experience, agent workflows, service levels, and regulatory requirements across complex, multi?account environments. You will ensure consistent, scalable, and governed use of telephony capabilities across the CX enterprise, partnering closely with Operational Analysts who execute configuration, testing, and documentation within defined standards and priorities.
Your role in our mission
  • Own and manage the operational roadmap for telephony solutions, including standardization and optimization initiatives.
  • Expert-level understanding of contact center operating models and how telephony design supports customer experience, agent efficiency, SLAs, KPIs, and regulatory compliance.
  • Translate complex operational, compliance, and performance requirements into platform capabilities, configuration standards, and system requirements.
  • Define and enforce enterprise governance standards for call flows, routing logic, IVR design, naming conventions, versioning, and change management.
  • Ensure telephony designs are scalable, repeatable, and aligned to enterprise operating principles.
  • Maintain strong documentation discipline, including operational standards, configuration guidance, governance artifacts, and platform runbooks.
  • Serve as a trusted advisor and subject matter expert to CX operational leadership, workforce management, quality, and enablement partners.
  • Act as the primary liaison between CX stakeholders and Technology Product Owners, ensuring shared understanding of business needs, operational intent, and platform capabilities.
  • Partner with Technology Product Owners during sprint planning, backlog grooming, and delivery execution to preserve operational and compliance intent.
  • Review analyst deliverables for quality, accuracy, alignment to standards, and operational feasibility.
  • Provide guidance and mentorship to Operational Analysts supporting telephony configuration and optimization initiatives.
  • Communicate complex telephony concepts in clear, executive?ready language to support leadership decision?making.
  • Operate effectively in an agile, matrix?based environment.

What we're looking for
  • Bachelor's degree in Business Administration, Information Systems, Operations, Analytics, a related field, or equivalent relevant experience
  • Extensive experience supporting or leading omnichannel contact center operations, with deep emphasis on telephony, AWS Connect strongly preferred
  • Demonstrated experience providing operational product ownership or business consulting for enterprise CX platforms
  • Strong experience working at the intersection of operations, WFM, and technology across complex, multi?account environments
  • Deep experience with enterprise telephony platforms (e.g., AWS Connect, NICE CXone, Genesys, Verint, or comparable solutions)
  • Demonstrated experience leading or scaling telephony capabilities beyond initial implementation

What you should expect in this role
  • Fully remote position.
  • Opportunity to travel through your work up to 10% of the time.

The deadline to submit applications for this posting is June 29, 2026.
The pay range for this position is $80,600.00 - $115,200.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

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About Gainwell Technologies

Sourced by ZipRecruiter

With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

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