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Telephony Manager Jobs (NOW HIRING)

PHMG Careers

Cloud Telephony Technician

Chicago, IL · On-site

$45K - $55K/yr

Cloud Telephony Technician Location: Chicago Hours: Monday - Friday 8:00am - 5:00pm Salary: $45k ... You will be managing the post-sale technical delivery of the project for the client with assistance ...

PHMG Careers

Cloud Telephony Technician

Chicago, IL · On-site

$45K - $55K/yr

Cloud Telephony Technician Location: Chicago Hours: Monday - Friday 8:00am - 5:00pm Salary: $45k ... You will be managing the post-sale technical delivery of the project for the client with assistance ...

PHMG Careers

Cloud Telephony Technician

Chicago, IL · On-site

$45K - $55K/yr

Cloud Telephony Technician Location: Chicago Hours: Monday - Friday 8:00am - 5:00pm Salary: $45k ... You will be managing the post-sale technical delivery of the project for the client with assistance ...

IPsoft

IP Telephony Engineer

Austin, TX

Company Description IPsoft is a global autonomic services provider, delivering Managed Services ... IP Telephony infrastructure, including design, implementation and ongoing management ...

LoanCare

Sr. Telephony Engineer- WFH

... management process • Ensure that system improvements and changes are implemented correctly and ... Telephony platform issues and corporate IT standards for enterprise IT staff • Monitor, tune, and ...

Taylor Corp

Telephony IT Tech

North Mankato, MN · On-site

Provide telephony strategies and solutions for the organization * Assist with management of new site deployments, upgrades, implementations or other tasks as assigned Available Shift Monday - Friday ...

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Telephony Manager information

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$24.5K

$59.5K

$116K

How much do telephony manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for telephony manager in the United States is $59,525.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $68,500.00 per year, depending on experience, location, and employer.

What is the difference between Telephony Manager vs Network Administrator?

AspectTelephony ManagerNetwork Administrator
CredentialsTypically requires telecommunications or IT certifications, such as CompTIA Network+ or Cisco certificationsRequires network certifications like CompTIA Network+, Cisco CCNA
Work EnvironmentFocuses on telecommunication systems, VoIP, and communication infrastructureManages overall network infrastructure, including LAN, WAN, and security
Industry UsageCommon in organizations with extensive telecommunication needsWidely used across various industries for network management
Primary FocusTelecommunication systems and servicesNetwork infrastructure and security

The main difference between a Telephony Manager and a Network Administrator lies in their focus areas. The Telephony Manager specializes in managing telecommunication systems, while the Network Administrator oversees broader network infrastructure. Both roles require similar certifications and work environments but serve distinct functions within an organization’s IT and communication framework.

What are some common challenges faced by telephony managers when overseeing enterprise communication systems?

Telephony Managers often encounter challenges related to integrating new technologies with legacy phone systems, ensuring uninterrupted service during upgrades, and managing vendors for both hardware and software solutions. Balancing security requirements with user accessibility is another frequent concern, especially as organizations adopt VoIP and cloud-based solutions. Additionally, Telephony Managers must coordinate with IT, facilities, and user support teams to address issues promptly and maintain high service levels across the organization.

What is a telephony manager?

Telephony Managers are professionals responsible for overseeing and maintaining an organization’s telephone and communication systems. They ensure that telephony infrastructure, such as VoIP systems, landlines, and call routing, operate efficiently and securely. Their duties often include managing budgets, supervising technical staff, coordinating with vendors, and implementing new communication technologies. Telephony Managers play a crucial role in ensuring seamless internal and external communications within a business.

What are the key skills and qualifications needed to thrive as a telephony manager?

To thrive as a Telephony Manager, you need in-depth knowledge of telecommunication systems, VoIP technology, and network infrastructure, often supported by a degree in information technology or a related field. Familiarity with platforms like Cisco, Avaya, or Mitel, along with certifications such as CCNA or CompTIA Network+, is typically required. Strong problem-solving abilities, leadership, and effective communication set top performers apart in managing teams and coordinating with stakeholders. These skills are crucial for ensuring reliable communication systems, minimizing downtime, and delivering seamless support across an organization.
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Telephony Manager jobs near you
Infographic showing various Telephony Manager job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Temporary. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $59,525 per year, or $28.6 per hour.

Cloud Telephony Technician

PHMG Careers

Chicago, IL • On-site

$45K - $55K/yr

Full-time

Re-posted yesterday

Job description

Role: Cloud Telephony Technician

Location: Chicago

Hours: Monday – Friday 8:00am – 5:00pm

Salary: $45k base, $55k OTE

Role Summary & Purpose

Responsible for consulting with clients regarding their cloud telephony system, providing solutions that bring efficiencies and improvement to the caller's journey. You will be presenting solutions to clients in depth with consideration of end-to-end delivery from initial concept going live. You will be the clients point of contact during the project handling their questions and providing proactive solutions.

Creating call flow maps, system insights, suggestions to provide additional audio and system features to improve the callers experience are all part of the experience we provide to our clients. Experience in a multitude of platforms is preferred for this role.

You will be implementing projects yourself to bring your proposed solutions to life. You will be managing the post-sale technical delivery of the project for the client with assistance from the account manager to create relevant material for you. Our projects are implemented and tested through a multistage process to ensure seamless activation for our clients, which you will implement, test and document for future reference.

Other responsibilities include assisting the Pre-Sale team with technical system capabilities, support with escalated implementation work, contribute to improving our KnowledgeBase. You will also assist where needed with other departmental workloads during peak times.

Responsibilities:

  • Consulting with clients regarding alternative solutions to their telephony set up
  • Creating detailed client-friendly call flow maps
  • Accurate and controlled implementation and testing of projects going live
  • Providing technical assistance to account management support teams
  • Training and support capacity with complex casework

Required Experience:

  • Experience working in Implementation roles using cloud telephony or other similar technologies
  • Confident and experienced technician working in a multitude of portal-based telephony systems
  • Key Accounts experience preferrable
  • Familiarity communicating, supporting and consulting clients and account managements via phone or email
  • Office based working experience
  • Working to KPI's/set metrics
  • Using a CRM and Microsoft office suite confidently
  • Number porting experience preferred

Required Competencies:

  • Technical skills, knowledge and experience based within Technical Implementation
  • Excellent communication and administrative skills
  • Excellent client communication and presentation skills
  • Strong sense of urgency and comfortable closing high volumes of case work
  • Project management skills
  • Ability to work to deadlines and time frames
  • Dedicated team player with drive and initiative
  • Strong organizational and detail orientated skills
  • Can work in a fast-paced, dynamic environment

About PHMG:

Established in 1998, PHMG has grown from a renowned Manchester-based business to the world's leading audio branding agency – working with 36,000 clients in 54 countries across the globe. This expansive client list includes household names of the calibre of Samsung, Audi and Adidas, as well as SMEs in every sector of the global market. We give each of them a stellar production that combines creative copy, world-class voice artistry and an exclusive Brand-Sound-Track™ – strengthening their business identity in the most memorable, emotive way.

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