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Telecom Account Manager Jobs (NOW HIRING)

Digital Direction

Telecom Auditor

Minimum of 5+ years Telecommunications experience, including Telecom account auditing. Candidate should be self-managed and driven. Responsible for assisting internal Operations and Sales groups as ...

Digital Direction

Account Manager

Digital Direction is THE thought leader in the telecom management industry. We are looking for the ... Account Manager: Principal Duties and Responsibilities * Prepare agendas for every customer call ...

Amazon

Account Manager, Telecom

New York, NY

We're looking for a results oriented Sales Account Manager who is passionate about partnering with our advertisers, educating them and helping to solve ambiguous business problems, mitigating risks ...

Amazon

Account Manager, Telecom

New York, NY · On-site

We're looking for a results oriented Sales Account Manager who is passionate about partnering with our advertisers, educating them and helping to solve ambiguous business problems, mitigating risks ...

MetTel

Account Manager - Federal

Holmdel, NJ

$70K - $80K/yr

Telecom experience (REQUIRED) with hosted PBX preferred. * Communicate directly with customers by ... Manage customers' accounts regarding billing and financial concerns * Keep records of customer ...

Amazon

Account Manager, Telecom

New York, NY · On-site

As a Sales Account Manager, you manage and deliver against complex advertiser goals and problems to drive revenue and achieve revenue targets. You nurture customer relationships and create revenue ...

Vatic Outsourcing

Client Account Manager

Atlanta, GA · On-site

Client Account Manager (CAM) Organization: Client Account Manager (CAM) Classification: Exempt ... Telecom Troubleshooting skills * Forensic analysis of telecom invoices inclusive of reviewing ...

Vatic Outsourcing

Client Account Manager

Atlanta, GA · On-site

Client Account Manager (CAM) Organization: Client Account Manager (CAM) Classification: Exempt ... Telecom Troubleshooting skills * Forensic analysis of telecom invoices inclusive of reviewing ...

Vatic Outsourcing

Client Account Manager

Atlanta, GA · On-site

Salary: Position: Client Account Manager (CAM) Organization: Client Account Manager (CAM ... Telecom Troubleshooting skills * Forensic analysis of telecom invoices inclusive of reviewing ...

MetTel

Account Manager - Federal

Holmdel, NJ · On-site

$70K - $80K/yr

Telecom experience (REQUIRED) with hosted PBX preferred. * Communicate directly with customers by ... Manage customers' accounts regarding billing and financial concerns * Keep records of customer ...

MetTel

Account Manager - Federal

Holmdel, NJ

$70K - $80K/yr

Telecom experience (REQUIRED) with hosted PBX preferred. * Communicate directly with customers by ... Manage customers' accounts regarding billing and financial concerns * Keep records of customer ...

IQGeo

Strategic Account Executive - Telecom

Denver, CO · On-site +1

... Account Executive to lead growth in the US telecom service provider market. You will own go-to ... Our AI-powered geospatial network management software unifies data, systems, and teams around an ...

IQGeo

Strategic Account Executive Telecom

Denver, CO · Remote

... Account Executive to lead growth in the US telecom service provider market. You will own go-to ... Our AI-powered geospatial network management software unifies data, systems, and teams around an ...

Leomhann Enterprises Inc

Account Manager

Cleveland, OH · On-site

As an Account Manager, you will act as the liaison for our clients and the customers you acquire ... the telecom industry. * Generate sales among customers accounts. * Answer customer queries and ...

Leomhann Enterprises Inc

Account Manager

Cleveland, OH · On-site

As an Account Manager, you will act as the liaison for our clients and the customers you acquire ... the telecom industry. * Generate sales among customers accounts. * Answer customer queries and ...

IQGeo

Strategic Account Executive - Telecom

Denver, CO · On-site

$125K/yr

... Account Executive to lead growth in the US telecom service provider market. You will own go-to ... Our AI-powered geospatial network management software unifies data, systems, and teams around an ...

Amphenol TCS

Account Manager

Nashua, NH · On-site

Account Manager Location: Nashua NH Amphenol's High Speed IO Cable Group, a Business Unit within ... Telecom/Datacom market (AI/ML, Storage, Servers, Routers, Switches, Mobile Products, etc). Our ...

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Telecom Account Manager information

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$29.5K

$65.8K

$106K

How much do telecom account manager jobs pay per year?

As of Jun 13, 2026, the average yearly pay for telecom account manager in the United States is $65,816.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $78,500.00 per year, depending on experience, location, and employer.

What is the difference between Telecom Account Manager vs Telecom Sales Representative?

AspectTelecom Account ManagerTelecom Sales Representative
Primary FocusManaging existing client accounts, ensuring customer satisfaction, and upselling servicesGenerating new sales, prospecting, and closing new clients
Required SkillsCustomer relationship management, product knowledge, negotiationSales techniques, lead generation, communication skills
Work EnvironmentClient offices, account management teamsSales offices, trade shows, client meetings
CertificationsRelevant sales or account management certifications often preferredSales certifications or training often preferred

While both roles operate within the telecom industry, the Telecom Account Manager focuses on maintaining and expanding relationships with existing clients, whereas the Telecom Sales Representative primarily seeks new clients and sales opportunities. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are the key skills and qualifications needed to thrive as a Telecom Account Manager, and why are they important?

To thrive as a Telecom Account Manager, you need strong sales acumen, industry knowledge, and experience with client relationship management, often supported by a degree in business or communications. Familiarity with CRM software, telecom products, and sales tracking tools is typically required. Excellent interpersonal, negotiation, and problem-solving skills help build lasting client partnerships and resolve issues efficiently. These competencies are vital for driving revenue growth, maintaining customer satisfaction, and ensuring long-term business success in a competitive telecom market.

What are some common challenges Telecom Account Managers face when managing client relationships?

Telecom Account Managers often navigate complex client requirements, rapidly evolving technology offerings, and highly competitive pricing. Building long-term relationships requires staying up-to-date on the latest telecom solutions and proactively identifying opportunities to add value for clients. Additionally, balancing the needs of multiple accounts while coordinating with internal technical and sales teams can be demanding, but strong organizational skills and clear communication help ensure client satisfaction.

What are Telecom Account Managers?

Telecom Account Managers are professionals responsible for managing relationships with clients or customers in the telecommunications industry. They act as the main point of contact between the telecom company and its clients, ensuring customer satisfaction, resolving issues, and identifying opportunities for upselling or cross-selling products and services. Their role often involves understanding client needs, preparing proposals, negotiating contracts, and collaborating with internal teams to deliver solutions. Telecom Account Managers play a key part in maintaining long-term business relationships and driving revenue growth for their company.
More about Telecom Account Manager jobs
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What states have the most Telecom Account Manager jobs? States with the most job openings for Telecom Account Manager jobs include:
What job categories do people searching Telecom Account Manager jobs look for? The top searched job categories for Telecom Account Manager jobs are:
Telecom Account Manager jobs near you

Senior Director, Delivery (Telecom)

Telus Digital

Atlanta, GA • On-site, Remote

$168K - $210K/yr

Full-time

Posted 10 days ago

TELUS Digital rating

7.6

Company rating: 7.6 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

92nd of 204 rated it services

Job description

Who We Are
Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location
Our Senior Director, Delivery (Telecom), is an integral part of our team at TELUS Digital and our Telecom client. To help retain our deep culture of collaboration and partnership with this client, we have the following locations & travel expectations available for candidates:
Hybrid + 10% Travel:
  • Denver, CO
  • St. Louis, MO

Hybrid + 25% Travel consistently to Denver and/or St. Louis:
  • Atlanta, GA
  • Charlotte, NC

Hybrid + 50% Travel consistently to Denver and/or St. Louis:
  • Boston, MA
  • Charlottesville, VA
  • Columbus, OH
  • Durham, NC

Remote + 50% Travel consistently to Denver and/or St. Louis:
  • Remote in the US

The Opportunity
This is a rare opportunity to own and shape one of our most strategic telecom client relationships at a pivotal moment of transformation. As Senior Director, Delivery for our Telecom account, you will lead a $55M+ multi-tower delivery portfolio spanning Quality Engineering, Systems Engineering, Salesforce, OSS/BSS, and large-scale application modernization. With a seismic merger on the horizon, this role sits at the center of increased complexity, scale, and executive visibility while creating a significant opportunity to influence technology direction, delivery maturity, and long-term growth.
Our Telecom practice is deeply embedded, highly customized, and increasingly digital. Roughly 70% of the portfolio is digital work, including cloud migration, legacy modernization, enterprise applications (Netcracker, Salesforce, ServiceNow, SAP), and advanced QE/test engineering. You will steward end-to-end delivery across multiple concurrent workstreams by balancing modernization, systems integration, AI-enabled front and back-end services, and operational transformation, and while navigating a long-tenured client environment with confidence, diplomacy, and credibility.
This role is built for an executive delivery leader who thrives at the intersection of consulting rigor and telecom domain depth. You will be a trusted partner to C-suite stakeholders, translating delivery excellence into expanded scope across billing, service operations, and platform modernization. Success means running a tight operational ship, including forecasting, margin management, risk, and escalation governance, while also spotting whitespace, shaping roadmaps with client executives, and converting outcomes into pipeline and bookings. If you bring calm authority, strong business acumen, and the ability to elevate conversations from execution to strategy, this role offers the chance to leave a lasting imprint on a flagship telecom account and our broader Telecom portfolio.
Key Responsibilities
  • Strategic Delivery Leadership
    • Own end-to-end delivery across multiple workstreams, ensuring predictable execution, proactive risk management, and high-quality outcomes.
    • Navigate a long-tenured client environment with political awareness, relationship intelligence, and steady stakeholder orchestration.
    • Strengthen delivery maturity across engineering functions (CPQ, OMS, app modernization, AWS/GCP workloads, QE, database ops).
    • Partner with global delivery centers to optimize staffing, velocity, and cost structures.
  • Client Engagement & Growth
    • Build trusted relationships with senior executives across this Telecom account; lead QBRs and ongoing stakeholder sessions that influence roadmaps and investment priorities.
    • Position TELUS Digital as a strategic partner, bringing thought leadership in telecom system engineering, cloud (AWS/GCP), and digital modernization.
    • Identify whitespace, shape new demand, and collaborate with BD/practice leads to convert opportunities into revenue.
    • Ensure contract alignment, SOW clarity, and operational governance are fully adhered to.
  • Practice & Business Building
    • Contribute to growth strategy alongside the practice leaders, aligning delivery capabilities to future market needs.
    • Drive innovation: new delivery patterns, automation, modernization accelerators, and best practices for large-scale telecom environments.
    • Support internal initiatives, including interviewing, training, methodology development, and delivery playbook evolution.
  • People Leadership
    • Lead, coach, and elevate a diverse, high-performing global team across onshore, nearshore, and offshore locations.
    • Provide clear direction through complex engagements; empower teams with real-time feedback and career development.
    • Build a culture of accountability, collaboration, and delivery excellence.

Competencies
  • 10+ years in telecom delivery leadership, managing multi-tower programs and engineering teams.
  • Demonstrated success running large accounts ($30M+) with mixed delivery models (staff aug, agile projects, managed services).
  • Deep experience with telecom systems engineering - including CPQ, order management, provisioning, billing, buyflow, and OSS/BSS flows.
  • Hands-on familiarity with Netcracker, Amdocs, AWS for Telecom, and Google Cloud for Telecom.
  • Knowledge of open-source engineering stacks and cloud-based modernization patterns.
  • Strong command of reporting and operational tools (Tableau, Jira, etc.).
  • Executive-grade communication - clear, concise, persuasive.
  • Proven ability to navigate complex political environments and influence across long-standing stakeholder groups.
  • Strong analytical thinking and financial acumen with a focus on forecast accuracy and profitability.
  • Experience leading distributed teams across multiple geographies and cultures.
  • Bachelor's degree or MBA in Engineering, Computer Science, or Business.

Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence, and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
For more information on how we use your information, see our Privacy Policy.

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