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How much do technical support specialist part time jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for technical support specialist part time in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

What is a Technical Support Specialist Part Time job?

A Technical Support Specialist Part Time job involves assisting customers or internal users with technical issues related to software, hardware, or network systems. Responsibilities may include troubleshooting problems, providing step-by-step guidance, and documenting solutions. Part-time specialists typically work fewer hours than full-time employees, with flexible schedules depending on business needs. Strong communication and problem-solving skills are essential for this role.

What does being technical mean?

Being technical in a role like a Technical Support Specialist involves understanding and working with computer systems, software, hardware, and networking. It requires problem-solving skills, familiarity with technical tools, and the ability to communicate complex concepts clearly to users.

What are the typical work hours and scheduling expectations for a part-time Technical Support Specialist position?

Part-time Technical Support Specialists usually work flexible hours, which may include evenings, weekends, or split shifts depending on the company's support coverage needs. You might be scheduled for consistent weekly shifts, or your hours could vary based on call volume and staffing requirements. Many organizations offer the option to work remotely, but some roles require on-site presence, especially if hardware troubleshooting is needed. This flexibility can make it a suitable role for students or those seeking to supplement their income while balancing other commitments. Being adaptable with your schedule is often appreciated by employers in this field.

What is a technical definition?

A technical definition explains the precise meaning of a term or concept within a specific field, such as technology or engineering. For a Technical Support Specialist, understanding technical definitions helps in troubleshooting and communicating complex issues clearly. It often involves specific terminology, standards, and detailed descriptions relevant to the job environment.

What is the full meaning of tech?

In the context of a Technical Support Specialist role, 'tech' is short for 'technology,' which refers to the tools, systems, and devices used in computing and information systems. Understanding technology concepts and troubleshooting hardware or software issues are key skills for this position.

What is the meaning of technical?

In the context of a part-time Technical Support Specialist role, 'technical' refers to knowledge of computer systems, software, hardware, and troubleshooting procedures. It involves understanding technical concepts to assist users effectively and often requires familiarity with tools like ticketing systems and technical documentation.

What are the key skills and qualifications needed to thrive in the Technical Support Specialist Part Time position, and why are they important?

To thrive as a Technical Support Specialist Part Time, you need strong problem-solving abilities, solid understanding of computer systems and networks, and typically a degree or relevant certification in IT or a related field. Expertise with help desk ticketing software, remote troubleshooting tools, and knowledge of operating systems and common applications is valuable. Excellent communication, patience, and active listening skills help you address user concerns efficiently and build trust. These skills ensure prompt, effective technical support and contribute to positive user experiences and productivity.

More about Technical Support Specialist Part Time jobs
What cities are hiring for Technical Support Specialist Part Time jobs? Cities with the most Technical Support Specialist Part Time job openings:
What are the most commonly searched types of Technical Support Specialist jobs? The most popular types of Technical Support Specialist jobs are:
What states have the most Technical Support Specialist Part Time jobs? States with the most job openings for Technical Support Specialist Part Time jobs include:
What job categories do people searching Technical Support Specialist Part Time jobs look for? The top searched job categories for Technical Support Specialist Part Time jobs are:
Technical Support Specialist Part Time jobs near you
Infographic showing various Technical Support Specialist Part Time job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 86% Full Time, 3% Part Time, and 10% Contract. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $55,275 per year, or $26.6 per hour.
Technical Support Specialist (Temporary)

Technical Support Specialist (Temporary)

The University of Pennsylvania

Philadelphia, PA • On-site

$7.25 - $26/hr

Part-time

Medical, Dental, Vision, Life, Retirement

Posted 12 days ago

University Of Pennsylvania rating

8.1

Company rating: 8.1 out of 10

Based on 80 frontline employees who took The Breakroom Quiz

130th of 537 rated colleges and universities

Job description

University Overview
The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.
Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.
Posted Job Title
Technical Support Specialist (Temporary)
Job Profile Title
Temporary Employee - Non-Exempt
Job Description Summary
The Online Learning Technical Support Specialist provides essential tier 1 support for Penn Engineering Online, managing after-hours technical troubleshooting and communications across platforms like Zendesk, Slack, and Canvas. Key responsibilities include auditing course content and grades for consistency, monitoring student engagement trends, and escalating urgent issues to ensure a seamless academic experience. By supporting live Zoom events and managing extension requests, this role ensures continuous operational reliability for students and faculty outside of standard business hours.
Job Description
The Online Learning Technical Support Specialist will provide after-hours tier 1 support to students, faculty, and staff in the Penn Engineering Online program. Responsibilities include:
  • Periodic checks of Zendesk, Ed Discussion, and Slack for issues that cannot wait until the next business day, escalating to Course Managers and Assistant Director when necessary
  • Daily checks of Ed Discussion to escalate any student questions that have gone nearly 24 hours without a response to TAs
  • Troubleshooting live events held via Zoom via Canvas
  • Audit of Google Drive to ensure synchronization with Canvas content
  • Canvas audit to ensure consistency between courses
  • Checking Weekly Check-In course surveys for trends and potentially problematic issues
  • Monitoring and responding to Extension Requests for all courses via Power Automate / Slack
  • Auditing grades to ensure consistency between Gradescope and Canvas
  • Provide exam support for all courses outside of business hours

Job Location - City, State
Philadelphia, Pennsylvania
Department / School
School of Engineering and Applied Science
Pay Range
$7.25 - $26.00 Hourly Rate
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job's level. Internal organization and peer data at Penn are also considered.
Equal Opportunity Statement
The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.
Special Requirements
A background check may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.
University Benefits
  • Health and Life: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare.
  • Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.

Please note that benefit eligibility is determined/based on ACA guidelines.

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About University of Pennsylvania

Sourced by ZipRecruiter

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Employers By State in 2021.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Philadelphia, PA, US

Year founded

1740

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