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Technical Support Associate Jobs in Alabama (NOW HIRING)

Koniag, Inc.

Service Desk Support Specialist

Huntsville, AL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Service Desk Support specialist will operate within a state-of-the-art service desk environment ... technical teams when necessary Education and Experience: Required: * Associate's degree in ...

kgs

Service Desk Support Specialist

Huntsville, AL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Service Desk Support specialist will operate within a state-of-the-art service desk environment ... technical teams when necessary Education and Experience: Required: * Associate's degree in ...

kgs

Service Desk Support Specialist

Huntsville, AL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Service Desk Support specialist will operate within a state-of-the-art service desk environment ... technical teams when necessary Education and Experience: Required: * Associate's degree in ...

Southeast Gas

Systems Support Specialist

Andalusia, AL · On-site

  • Medical

  • Life

  • Retirement

  • PTO

Providing technical support and troubleshooting for network and server environments. * Developing ... Associate Degree in Computer Science or a related field. * Minimum of five years of experience ...

Qualis LLC

IT Support Specialist

Huntsville, AL · On-site

Qualis LLC is seeking an IT Support Specialist to provide technical support for enterprise IT ... Education * Associate's or Bachelor's degree in Information Technology, Computer Science, or ...

Satellites Unlimited

IT Support Specialist

Birmingham, AL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Associate degree, technical diploma, certification, or coursework in information technology or a related field. * Previous help-desk, technical-support, customer-service, internship, or hands-on lab ...

Black Creek Integrated Systems

Be Seen First

Software Support Specialist

Irondale, AL · On-site

$55K - $65K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Associate or Bachelor's degree in Computer Science, Information Technology, or related field preferred; equivalent experience may be considered. * 0-2 years of experience in technical support ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Alabama

Technical Support Associate information

See Alabama salary details

$10

$22

$51

How much do technical support associate jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for technical support associate in Alabama is $22.38, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $23.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

Is technical support a remote job?

Technical Support Associate roles can be performed remotely, especially with the increased use of remote communication tools like chat, email, and remote desktop software. Many companies offer remote or hybrid options, but some positions may require on-site presence depending on the company's policies and the nature of the support provided.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What are the most commonly searched types of Technical Support jobs in Alabama?

The most popular types of Technical Support jobs in Alabama are:

What are popular job titles related to Technical Support Associate jobs in Alabama?

For Technical Support Associate jobs in Alabama, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Alabama look for?

The top searched job categories for Technical Support Associate jobs in Alabama are:

What cities in Alabama are hiring for Technical Support Associate jobs?

Cities in Alabama with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Technology Support Specialist

Highlands College

Birmingham, AL • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Job Summary:
Highlands College is dedicated to enhancing the educational experience for students through effective technology solutions. The Technology Support Specialist plays a crucial role in configuring, deploying, and supporting technology systems that facilitate learning and academic success.
Responsibilities:
• Serve on the front lines of the Technology Help Desk, responding to technical issues with urgency, clarity, and care to minimize disruption to teammate workflow and student learning.
• Provide support for core academic and administrative platforms, including Microsoft 365; enterprise student systems (Student Information System and Student Portal, Reach CRM, Apply, Succeed, Engage, and Portfolio); and instructional tools such as Respondus, Turnitin, and VitalSource.
• Collaborate with Technology Solutions teammates to ensure proactive maintenance and support of all student-facing hardware and software.
• Maintain clear and accurate records of support tickets, resolutions, and recurring trends to inform continuous improvement of student technology services.
• Develop and share clear, user-friendly documentation or training resources when common student issues emerge, supporting teammate and student independence and effective technology use.
• Engage teammates and students with professionalism, respect, integrity, and Christ-like character in every interaction.
• Support for teammate and student devices in alignment with established device management systems, security standards, and college policies.
• Participate in ministry at Church of the Highlands and Highlands College by leading small groups.
• Affirm and uphold the Statement of Faith and the Core Values and DNA of the College, exemplifying all by word and lifestyle.
• Provide technical expertise to other team members and departments.
• Influence outcomes by recommending improvements based on data and systems knowledge.
• Collaborate on cross-functional projects that enhance the technology environment college-wide.
Qualifications:
Required:
• Demonstrates a genuine interest in supporting students and enabling their success through proactive, solution-focused interactions.
• Positive, composed, and flexible under pressure or ambiguity.
• Strong sense of ownership and a desire to grow both personally and professionally.
• Models a servant-hearted mindset and Christ-centered values.
• Customer-focused.
• Reliable and self-motivated.
• Attention to detail.
• Teachable with a growth mindset.
• Clearly communicate technical processes and solutions in simple language.
• Diagnose and resolve basic hardware/software problems with efficiency.
• Manage multiple tasks and maintain composure in fast-paced environments.
• Work independently while collaborating effectively with teammates.
• Familiarity with Microsoft 365, Apple device configuration, and basic troubleshooting.
• Understanding of learning management systems and digital learning tools.
• Working knowledge of safe data practices and responsible handling of student information.
• Associate’s or Bachelor’s degree in Information Technology, Computer Science, Education, or a related field required.
• Equivalent professional experience may be considered in place of a degree.
• Ability to lift 50 lbs. without assistance.
• Ability to stand for long durations and move across campus sites.
Preferred:
• Prior experience with technology support or help desk
• Experience working in an academic or hybrid IT environment is a plus
Company:
Highlands College is a Biblical Higher Education Institution. Founded in 2011, the company is headquartered in Birmingham, GBR, with a team of 51-200 employees. The company is currently Growth Stage.

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