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Technical Support Associate Jobs in Mobile, AL (NOW HIRING)

Cspire_telapex

CX Specialist I, VoIP

Mobile, AL · On-site

The Customer Experience Specialist, VoIP (Levels I & II) provides technical support for VoIP ... Associate's degree in networking, computer technology, or CCNA (preferred) We will give special ...

C Spire

CX Specialist I, VoIP

Mobile, AL · On-site

The Customer Experience Specialist, VoIP (Levels I & II) provides technical support for VoIP ... Associate's degree in networking, computer technology, or CCNA (preferred) We will give special ...

Syn-Fab, Inc.

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Electronics Technician/Assembler

Mobile, AL · On-site

$18 - $20/hr

Provide customer technical support. * Keep detailed records, organize parts/inventory, assist with ... High School Diploma (Trade school certificate or Associates Degree in Electronics is preferred.

TRIMEDX Holdings

Biomedical Technician I

Pascagoula, MS · On-site

$25.25 - $33.50/hr

If you're ready to grow your technical career while supporting the people who save lives, we'd love to meet you. At TRIMEDX, we are committed to cultivating a workplace culture where every associate ...

AAA USA Inc

Designer - 2D/3D CAD Modeling

Mobile, AL · On-site

$27 - $37/hr

We provide specialized subcontracting and technical assistance services to support clients in the ... Associate degree or formal training in CAD design is highly preferred. * Minimum of four years of ...

HireNow Staffing

Controls Technician

Grand Bay, AL · On-site

$55 - $70/hr

Provide technical support to operations, maintenance, and production teams. * Ensure all automation ... Associate degree or technical certification in Electrical Technology, Industrial Automation ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Mobile, AL

Technical Support Associate information

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How much do technical support associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for technical support associate in Mobile, AL is $20.48, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $21.92 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Mobile, AL?

The most popular types of Technical Support jobs in Mobile, AL are:

What are popular job titles related to Technical Support Associate jobs in Mobile, AL?

For Technical Support Associate jobs in Mobile, AL, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Mobile, AL look for?

The top searched job categories for Technical Support Associate jobs in Mobile, AL are:

What cities near Mobile, AL are hiring for Technical Support Associate jobs?

Cities near Mobile, AL with the most Technical Support Associate job openings:

Technical Support Associate jobs near you

Castle Technology Partners Technical Support Representative

Ideacom of the Gulf Coast Inc.

Daphne, AL • On-site

$18 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 4 days ago

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Job description

Job Summary: Do you enjoy solving problems? Do you have a knack for computers? Are you the go-to person when someone in your family needs help with technology? Castle Technology Partners is looking for an enthusiastic help desk technician to help provide excellent customer service and assist our clients with technical issues, learn more about us at www.castletechnologypartners.com. On-the-job training provided as needed.

Responsibilities & Duties:

· Create, document, and manage support tickets and solutions in a timely manner per service level agreement requirements

· Help customers via phone, email, and chat

· Analyze, troubleshoot, and solve technological issues

· Escalate advanced technological issues to senior staff

· Document customer specific data for future reference

· Assist with new installations and implementations

· Assist with proactive and preventative maintenance

· Monitor and review various scheduled reports for anomalies and escalate issues accordingly

Required Qualifications & Skills:

· Excellent Customer Service

· Team Oriented

· Passion for Learning, specifically Technology

· Excellent Communication

· Analytical and Problem Solving skills

· Excellent Documentation and Organization

· Ability to work on multiple tasks at once and utilize time for maximum outputs

· Experience with Windows 10

· High School Diploma or GED

· Drivers License and clean driving record

Preferred Qualifications & Skills:

· Associates Degree

· Microsoft Office and/or Google Workspace experience

· Mac experience