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Technical Support Associate Jobs in Oxford, AL (NOW HIRING)

KBR, Inc.

Associate Order Fulfillment

Anniston, AL · On-site

$14.25 - $16.75/hr

Associate Order Fulfillment Belong, Connect, Grow, with KBR! Program Summary KBR's Army PBL program ... technical support, training, and documentation services. This includes preventive and corrective ...

KBR

Associate Order Fulfillment

Anniston, AL

$14.25 - $16.75/hr

Associate Order Fulfillment Belong, Connect, Grow, with KBR! Program Summary KBR's Army PBL program ... technical support, training, and documentation services. This includes preventive and corrective ...

Kronospan

Gluing Technician, Particle Board

Eastaboga, AL · On-site

$15.75 - $19.50/hr

... for providing technical support to the gluing process. Further duties may include assisting ... associates, we offer numerous benefits and advantages: - Growth opportunities, domestic and ...

Kronospan

Gluing Technician, Particle Board

Eastaboga, AL · On-site

$15.75 - $19.50/hr

... for providing technical support to the gluing process. Further duties may include assisting ... associates, we offer numerous benefits and advantages: - Growth opportunities, domestic and ...

Kronospan

Gluing Technician, Particle Board

Eastaboga, AL · On-site

$15.75 - $19.50/hr

... for providing technical support to the gluing process. Further duties may include assisting ... associates, we offer numerous benefits and advantages: - Growth opportunities, domestic and ...

Arcosa LWB, LLC

Weld Tech - (Off shift)

Steele, AL · On-site

... technical support such as welding process troubleshooting, welding process improvement, and ... Welding related associate degree desired. * Able to read and comprehend welding symbols, welding ...

Rural King

Firearms Associate

Lincoln, AL · On-site

When you join the Rural King team, you become a contributing member in supporting the needs of and ... technical specifications, as necessary. * Utilize upselling and cross-selling techniques to ...

Rural King

Firearms Associate

Gadsden, AL · On-site

When you join the Rural King team, you become a contributing member in supporting the needs of and ... technical specifications, as necessary. * Utilize upselling and cross-selling techniques to ...

Rural King

Firearms Associate

Gadsden, AL · On-site

When you join the Rural King team, you become a contributing member in supporting the needs of and ... technical specifications, as necessary. * Utilize upselling and cross-selling techniques to ...

Rural King

Firearms Associate

Gadsden, AL

When you join the Rural King team, you become a contributing member in supporting the needs of and ... technical specifications, as necessary. * Utilize upselling and cross-selling techniques to ...

Arcosa Lightweight

Weld Tech - (Off shift)

Steele, AL · On-site

... technical support such as welding process troubleshooting, welding process improvement, and ... Welding related associate degree desired. * Able to read and comprehend welding symbols, welding ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Oxford, AL

Technical Support Associate information

See Oxford, AL salary details

$8

$19

$45

How much do technical support associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for technical support associate in Oxford, AL is $19.84, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $21.25 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Oxford, AL?

The most popular types of Technical Support jobs in Oxford, AL are:

What cities near Oxford, AL are hiring for Technical Support Associate jobs?

Cities near Oxford, AL with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Oxford, AL as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $41,269 per year, or $19.8 per hour.

Helpdesk- Technical Support Engineer

Honda Logistics

Lincoln, AL • On-site

$16.48 - $25.50/hr

Full-time

Posted 3 days ago

New

Job description

About Us
Honda Logistics North America (HLNA) is a wholly owned subsidiary of Honda Logistics Inc (HLI), a global supply chain and logistics company based in Japan. HLNA is the holding company for our US based operating companies and as such provides direction and support in the areas of IT, procurement, sales, finance, compensation, HR Policy, Organizational Development, legal and compliance, audit and future innovation and planning strategies. We support global initiatives of HLI by providing efficient and compliant services and information from our regional companies activities supporting our customers at American Honda Motor and Honda Development and Manufacturing of America.
SUMMARY: This role providestier 1 or 2 technical support through quality customer service via Phone, Email, Remote Session, or in person to users of the company's electronic devices accessing the network, systems, applications, etc.
ESSENTIAL JOB FUNCTIONS (include but not limited to):
Please note this job description is not designed to contain a comprehensive list of activities, duties, or responsibilities that are required of the Associate for this job. Duties, responsibilities, and activities may change at any time with or without prior notice.
  • Perform daily subsidiary (NSE/SEE) checks to ensure system health and functionality.
  • Check BRMS daily and on weekends to make sure backups run correctly.
  • Ensure there are no printing issues and administer AdaptIO.
  • Check the SAN boxes (PROD and HA) daily to ensure disk-to-disk replication is normal.
  • Administer and maintain (clean) the tape drive as needed for proper tape usage.
  • Maintain and keep tapes in rotation order in the vault and in the storage cases in Talladega.
  • Every other weekend, perform GCCS system checks to make sure systems are ready for Monday.
  • Provided on-call support every other week for any issues with IBM I server and hardware.
  • Provide support for Laptops, Desktops, and Tablets.
  • Act as a role model for all Associates and adhere to the company's core values:
    • Respect for the Individual
    • Building Trust
    • Developing Yourself and Others

PERIODIC JOB FUNCTIONS (to include but not limited to): Set up devices or printers as needed for NSE systems.
  • Reset user passwords on the GCCS system.
  • Take tapes offsite to Talladega as per backup strategy for Disaster Recovery (twice a week).
  • Assist with any SOX-related evidence in Active Directory when necessary to supply to auditors.
  • Perform Failover tests during shutdown or as necessary for both NSE and SEE.
  • Restore files/data from tapes as needed for Honda-requested purposes.

QUALIFICATIONS/EDUCATION/EXPERIENCE
  • Minimum of 1 year of experience administering Desktops, laptops, and Tablets
  • Experience administering printers

ESSENTIAL PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that an associate must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The Associate must occasionally lift and/or move printers and/or monitors (up to 40 pounds)
  • While performing the duties of this position, the Associate is regularly required to bend, stand, walk, talk, and/or hear.
  • Sitting for extended periods of time
  • Work overtime as required

WORKING CONDITIONS
  • Work is performed in a normal office setting with minimal exposure to health or safety hazards.
  • Occasionally required to perform work on the production floor in a non-climate-controlled environment.

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