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Technical Support Associate Jobs in Montgomery, AL

DAVID SCOTT LEE

Used Car Technician

Troy, AL

... support the operations and maintenance of equipment. This role is critical in ensuring that all ... Required Education: - High school diploma or equivalent; technical certification or associate ...

Zigabyte Corporation

Help Desk Technician (HDA)

Montgomery, AL · On-site

$15.50 - $21/hr

Associate degreepreferred, or the equivalent combination of education, technical certifications, training, or work experience. * Experienceusing/supporting one or more of thebelowsystems: * Business ...

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All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Montgomery, AL

Technical Support Associate information

See Montgomery, AL salary details

$10

$24

$56

How much do technical support associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for technical support associate in Montgomery, AL is $24.43, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $26.15 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Montgomery, AL?

The most popular types of Technical Support jobs in Montgomery, AL are:

What are popular job titles related to Technical Support Associate jobs in Montgomery, AL?

For Technical Support Associate jobs in Montgomery, AL, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Montgomery, AL look for?

The top searched job categories for Technical Support Associate jobs in Montgomery, AL are:

What cities near Montgomery, AL are hiring for Technical Support Associate jobs?

Cities near Montgomery, AL with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Montgomery, AL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $50,809 per year, or $24.4 per hour.

Information Technology Support Specialist

Cornerstone Inc.

Montgomery, AL • On-site

Full-time

Re-posted 23 days ago

Job description

We are seeking an experienced and skilled Information Technology Support Specialist to join our team. In this role, you will be responsible for assisting with day-to-day operations and providing efficient technical support services under the guidance of the Information Technology Manager. Responsibilities:
  • Provide support and assistance to computer system users, addressing their technical needs
  • Track all instances of support using IT ticketing and tracking software
  • Collaborate with the IT Manager to identify security threats, violations, and potential updates or changes in processes
  • Oversee the organization's data and internal information, including maintaining, backing up, and securing databases
  • Determine when to update virus protection systems, and facilitate or perform needed updates

Requirements:
  • Associate's degree with related coursework preferred; high school diploma or equivalent required
  • Valid driver's license
  • Minimum of 5 years of experience in Information Technology, with industry certifications
  • Excellent verbal and written communication skills
  • Proficient in the latest IT systems and management technologies
  • Ability to multitask, problem-solve, and organize tasks effectively
  • Strong interpersonal skills and a thorough understanding of IT and its practical applications
  • Physical ability to sit for extended periods, lift up to 15 lbs, and travel as needed
  • Mental ability to communicate effectively in English, both verbally and in writing
  • Availability to work extended hours or longer workweeks as needed

Preferred Qualifications:
  • Bachelor's degree in Computer Science
  • 10 years of experience in Information Technology, with industry certifications

Benefits:
  • Competitive salary
  • Comprehensive benefits package
  • Opportunities for professional growth and development
  • Dynamic and supportive work environment

If you're a skilled IT professional looking to grow your career in a collaborative and innovative environment, we'd love to hear from you.

Apply