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Technical Support Associate Jobs in Montgomery, AL

Agile Defense

Help Desk Technician

Montgomery, AL · On-site

$19.75 - $26.75/hr

Provide help desk support for all supported applications via phone/email. * Serve as the initial ... Associate degree preferred, or the equivalent combination of education, technical certifications ...

Agile Defense

Help Desk Technician

Montgomery, AL

$19.75 - $26.75/hr

Provide help desk support for all supported applications via phone/email. * Serve as the initial ... Associate degree preferred, or the equivalent combination of education, technical certifications ...

Transformco

Service Technician, HVAC Repair

Wetumpka, AL · On-site

$22 - $36/hr

... associates with dependents! * 401k match - Opportunity to contribute to 401k plan, with 100 ... technical support Responsibilities/Skills/Experience Requirements Job responsibilities: * Repair ...

3 Squared Technology Group

Helpdesk Technician

Montgomery, AL · On-site

$19.75 - $26.75/hr

... to support 24-hour operations including day, swing and mid shift work schedules. Required Qualifications: Associate degree preferred, or the equivalent combination of education, technical ...

3 Squared Technology

Helpdesk Technician

Montgomery, AL · On-site

$15.50 - $21/hr

... support 24-hour operations including day, swing and mid shift work schedules. Required Qualifications: * Associate degree preferred, or the equivalent combination of education, technical ...

Genpak

Senior Packaging Associate 6:55PM-7:00AM

Hope Hull, AL · On-site

$14.75 - $18.25/hr

Support InfinityQS * Assist in ensuring housekeeping standards are maintained during the shift ... TECHNICAL COMPETENCIES: Interpersonal/Communication: * Ability to communicate positively and ...

Rural King

Firearms Associate

Prattville, AL · On-site

When you join the Rural King team, you become a contributing member in supporting the needs of and ... technical specifications, as necessary. * Utilize upselling and cross-selling techniques to ...

Rural King

Firearms Associate

Prattville, AL · On-site

When you join the Rural King team, you become a contributing member in supporting the needs of and ... technical specifications, as necessary. * Utilize upselling and cross-selling techniques to ...

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Showing results 21-40

All JobsTechnical Support Associate JobsTechnical Support Associate Jobs in Montgomery, AL

Technical Support Associate information

See Montgomery, AL salary details

$10

$24

$56

How much do technical support associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for technical support associate in Montgomery, AL is $24.43, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $26.15 per hour, depending on experience, location, and employer.

What does a technical support associate do?

A Technical Support Associate assists customers by diagnosing and resolving technical issues related to products or services, often via phone, email, or chat. They provide guidance on troubleshooting hardware and software problems, help with installations, and answer user queries. In addition, they may document issues, escalate complex problems to higher-level technicians, and ensure customer satisfaction. Their goal is to ensure users can effectively use the technology and have a positive support experience.

What are the key skills and qualifications needed to thrive as a technical support associate?

To thrive as a Technical Support Associate, you need strong problem-solving abilities, a solid understanding of IT fundamentals, and typically a degree or certification in computer science or a related field. Familiarity with help desk ticketing systems, remote troubleshooting tools, and common operating systems is crucial. Excellent communication, patience, and customer service skills help you effectively assist users and manage potentially stressful situations. These skills ensure timely resolution of technical issues, high customer satisfaction, and efficient support operations.

What are some common challenges technical support associates face, and how can they effectively manage them?

Technical Support Associates often encounter challenges such as handling high volumes of support tickets, troubleshooting complex issues under time pressure, and communicating technical information to non-technical users. To manage these effectively, it's important to stay organized, prioritize tasks based on urgency, and continually update technical knowledge. Strong interpersonal skills and patience are also key, as associates frequently collaborate with both customers and internal teams to resolve issues and improve service quality.

What is the difference between Technical Support Associate vs Customer Support Specialist?

AspectTechnical Support AssociateCustomer Support Specialist
Required CredentialsHigh school diploma or equivalent; technical certifications often preferredHigh school diploma or equivalent; customer service certifications optional
Work EnvironmentCall centers, IT departments, technical help desksCall centers, retail, online support platforms
Industry UsageIT, software, hardware companiesRetail, telecom, service industries
Common Search/ComparisonTechnical Support Associate vs Customer Support Specialist

The main difference is that Technical Support Associates focus on resolving technical issues related to hardware or software, requiring technical knowledge and certifications. Customer Support Specialists handle general customer inquiries, focusing on service and satisfaction. Both roles are essential in customer-facing environments but differ in technical complexity and scope.

What are the most commonly searched types of Technical Support jobs in Montgomery, AL?

The most popular types of Technical Support jobs in Montgomery, AL are:

What are popular job titles related to Technical Support Associate jobs in Montgomery, AL?

For Technical Support Associate jobs in Montgomery, AL, the most frequently searched job titles are:

What job categories do people searching Technical Support Associate jobs in Montgomery, AL look for?

The top searched job categories for Technical Support Associate jobs in Montgomery, AL are:

What cities near Montgomery, AL are hiring for Technical Support Associate jobs?

Cities near Montgomery, AL with the most Technical Support Associate job openings:

Technical Support Associate jobs near you
Infographic showing various Technical Support Associate job openings in Montgomery, AL as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $50,809 per year, or $24.4 per hour.

Help Desk Technician (HDA)

Zigabyte Corporation

Montgomery, AL • On-site

$15.50 - $21/hr

Full-time

Re-posted 7 days ago

Job description

Job Summary:
The Field Assistance Services (FAS) team is located at Gunter AFB, Alabama. It is a high-ops tempo support service desk responsible for providing 24/7/365 help desk support for a multitude of Air Force systems and serves as the initial contact for reporting technical issues for field users worldwide. FAS Team members will be expected to support 24-hour operations.
Responsibilities:
  • Provide help desk support for all supported applications via phone/email.
  • Troubleshoot/diagnose customer technical issues using all available resources,
  • Collect necessary information from customers to effectively escalate unresolved issues if needed.
  • Thorough documentation within Remedy Ticket Management System.
  • Provide Cradle-to-Grave follow-through on tickets ensuring attention to detail.
  • Maintain current knowledge of relevant technologies.
  • Additional responsibilities as assigned by management.

Required Skills/Abilities:
  • Two + years providing effective customer service or help desk support to external customers.
  • Current Comptia Security+ (Level II IAT Training) Certification
  • Experience in providing technical support and troubleshooting network, desktop and/or systems hardware and software.
  • Excellent communication and problem-solving/trouble shooting skills.
  • Willing to work overtime, holidays, and weekends when necessary.
  • Must be a U.S. Citizen and be able to obtain and maintain a Secret-Level clearance.
  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent time management skills and attention to detail.
  • Ability to prioritize tasks and to delegate them when appropriate.
  • Ability to function well in a high-paced and at times stressful environment.
  • Strong analytical and problem-solving skills.

Desired Skills/Experience:
  • Associate degree preferred, or the equivalent combination of education, technical certifications, training, or work experience.
  • Experience using/supporting one or more of the below systems:
  • Business and Enterprise System Product Innovation (BESPIN) applications
  • Cargo Movement Operations System (CMOS)
  • Logistics Module (LOGMOD)
  • Integrated Maintenance Data System (IMDS)
  • Air Force Portal

Minimum Education:
  • At least two years related experience in customer service required.
  • Current Comptia Security+ (Level II IAT Training) Certification

Job Stipulations:
  • Must be able to work any shift - this is a 24/7/365 helpdesk
  • Must be able to obtain and keep a secret level clearance

Physical Requirements:
  • Prolonged periods of sitting at a desk and working on a computer.

Version History
VERSION
DATE
REVISION AUTHOR
SUMMARY OF CHANGES
1.0
3/12/2025
Rachel Burns
Initial Draft
Distribution
LOCATIONS
Bamboo HR, SharePoint Quality Mgmt
Approval
NAME
POSITION
SIGNATURE
DATE
Rachel Burns
Director of HR
Rachel Burns
3/12/2025

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